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    Ask the Community - Hughesnet

    Centurylink - Bullhead City

    Centurylink - Bullhead City

    1.2
    (5 reviews)

    I had Century Link in Phoenix AZ and the would not update the phone lines in my area,because they…read moresaid that neighborhood was older. I had them at my house multiple times to put a bandage on the problem. Finally my internet went completely out and when I called them they said they no longer service that area. I recently moved to Nevada and thought I would give them another chance to provide me with internet. That was a big mistake. I had the tech come and turn on my line in the morning and later that day my modem came by UPS. When I plugged everything in, I did not have any internet. I called customer service and was on the line for 45 minutes while they tried to troubleshoot on their end. I then had to schedule another appointment for a technician to come out to my home. I live in a gated community and customer service was asking about a build # which I didn't know because I just moved in. I gave her my address and she said that she would have to transfer me to take off the building # from their system. When she transferred me, I had to go through the whole process of verifying who I am ( name, phone #, address, account # ). Now I am looking at being on the phone with them for 50 minutes. I ended up getting frustrated with the run around and told them I want to cancel their service that I never even had. Do your research, but stay away from Century Link.

    I am unhappy with this company. They came to my place twice only to leave me a message that the…read morearea doesn't have enough bandwidth for connection or whatever. Then they left the modem not once but twice on my doorstep in the heat. Can't really talk to anyone who knows what's going on by phone either. They simply cancelled my order twice, left the modems in the heat of the Arizona sun and no one's got a clue on the phone what just happened. I'm done .

    Optimum

    Optimum

    1.2
    (160 reviews)

    We really like Suddenlink. We have had Dish, Direct Verizon Fios and we would take Suddenlink any…read moreday. We have never had a problem and our internet/WIFI is always running and very fast response. Well this is my opinion and I still feel this way. Why the 3 stars? We had to cancel our service with them due to the high monthly rate. I was disappointed about this and also a little upset. When I told them we were canceling and the reason why, they did not attempt to sweeten the deal so to speak. We were always on time with our payments and we had them over a year. They were offering new clients a very cheap rate. Evidently loyalty means nothing to them. Too bad! We are back at Suddenlink for Cable, Internet and landline. Phew now we can relax. I won't name the company we went with for our internet but it was terrible! Really bad! Always losing connection and daily had problems with streaming. The company we switched to for Tv, we have no complaints but we went back to Suddenlink with a bundle. So, so happy!

    BEWARE. I canceled internet in December 2025 , have receipts, voice recording, other documents…read morethat prove I owe nothing but they continue to harass me to this day- and they cut off my RV park's paid cable tv service to try to force me to pay (totally separate account and fully paid for). I have had to turn this over to the Arizona Attorney General's office and I am not the only person who has had to do this BE SURE YOU DOCUMENT EVERYTHING IF YOU HAVE ANY DEALINGS WITH THIS COMPANY AND GOOD LUCK

    Hughesnet - isps - Updated July 2026

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