I live in California. But I own two houses in Bullhead City. [[HIGHLIGHT]]I can call this company anytime of the day or night. They always get back to me and they always fix my issues on my rentals.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Being that it's a small town you don't usually get good customer service. But this place is definitely the BEST[[ENDHIGHLIGHT]] . Judy from California read more

Marco and Tristan came out yesterday and installed new everything. There was an issue and Tristan came back today to sort it out. Got new router just in case. Friendly service. Got rid of Optimum but they keep calling to win back business. Not going to happen. Better speeds and costs 40% less. read more

i've had great service with my wifi in fort mohave, it's hard to find reliable service in fort for phones and wifi. Their rates are also super reasonable for what u get! Would def recommend to the Fort community read more

With the very bad winds, my internet kept going off and on. Carlos came out and secured my dish and got me up and running again. he even installed a new router for me. Carlos is always on time and gets any issues resolved so quickly! He's a great tech, very professional! Thanks Carlos! read more

Technician Isaiah came over same day service call and fixed our wifi signal, high ping on gaming which made my son's game play lagging and we also upgraded our wifi to accommodate the ps5 games my zoom meetings. read more

[[HIGHLIGHT]]Carlos and Able were very informative and helpful.[[ENDHIGHLIGHT]] Their service was quick and they told us about possible upgrades we might want in the future. read more

I mistakenly made a payment to TriState Wifi just before my house sold. I spoke with one of the girls in the front office and she said she reached out to management and they said they don`t refund customers for over payments when they call to disconnect service when you sell your home! I recommend to anyone who needs Dependable, Honest High Speed Internet not to use Tristate WIFI their service speeds are not what you need for security cameras, and when there`s bad weather in the Mohave Valley area you lose there service for hours. If my house didn`t sell as it did i was going to can Tristate Wifi and go with the more profession, Dependable and Honest folks at TWN/Mohave Electric, DO NOT WASTE YOUR TIME WITH TRISTATE WIFI!!! read more

Was having issues with WiFi & never had any problems before so I reached out to TriState WiFi my provider and informed them about my issue so the following day Carlos TriState Tech called and within 30 minutes he arrived proceeded to evaluate the system & fixed Update dish program and WOW better & quicker than ever Thank You TriState & Kudos to Carlos for His professionalism and great service read more

Isaiah's not sure that how you spell his name he's from tri-state Wi-Fi he was very professional and was punctual he addressed all my concerns and took time to make me understand every thing that he was doing to improve my speeds everything is working fine now like it should and I am super impressed. I would recommend his work anytime if anybody needs a tech tri state WiFi has always been good to me thank you so much Isaiahes read more

I used to have Suddenlink and then I switched to Optimum Wi-Fi service and I wasn't told that Optimum is the same company as suddenly . Not even when I complained about seven week . [[HIGHLIGHT]]The text that work for suddenlinking Optimum are great but their customer service sucks![[ENDHIGHLIGHT]] I switched to Tri-State Wi-Fi and wow it is a world of difference especially their customer service and their technicians are absolutely awesome . When you call for customer the person that answers is actually in the office in Bullhead City and not outsourced like the other two companies where you speak to someone that you can hardly understand what they're saying because of their accents . I don't remember the name of the first tech to install my Wi-Fi modem but he was amazing . More recently I have an updated modem installed by Isaiah and he was also absolutely amazing . I highly recommend Tri-State Wi-Fi to anyone . Their services great and my wife by connection is perfect . Thank you Tri-State Wi-Fi for all that you do and the way you went above and beyond to keep this customer satisfied . You're amazing! I highly recommend Tri-State Wi-Fi for your internet connection . read more

I changed companies to tri-state. [[HIGHLIGHT]]I have been extremely satisfied![[ENDHIGHLIGHT]] The service and the price have been great. Carlos and Tristan were very knowledgeable and personable. Definitely recommend. read more

I had 2 of the nicest, polite guys come install my new wifi. Thank you Carlos and Able. I'm very pleased. [[HIGHLIGHT]]The girl at the office was very nice thank you.[[ENDHIGHLIGHT]] read more

Writing this review strictly based on the customer service representative Parrick. He was professional, patient and tried everything tp get the wifi back up and running. Which was successful. Now, the overall satisfaction with Tri-state Wifi service itself is poor. I have had nothing but issues and most likely will be moving on. read more

I could not be happier in the product, the price and the service. I also want to give shout out to the service rep. ANGIE WALLER, when I experienced a problem with slow loading he fixed the problem and returned the next day to add what's can be compared to an insurance policy for future problems should they arise. JUST EXCELLENT!!! read more

Bad customer service and after your employee admitted the system installed was not working correctly and had to be replaced the owner still did not want to help us with anything after we paid for a service that was not working properly for 9 months. [[HIGHLIGHT]]Very disappointing and frustrating experience we will never refer a company like this bad service all the way through from wifi to customer service just a bad company[[ENDHIGHLIGHT]] read more

I had the TriState Wifi ProPlan installed at my new home in River's Edge in BHC a few days ago. Service is fast and reliable thus far and all my neighbors I have spoken to love the company and their service. The onboarding process and scheduling procedures were a little unclear and could be tightened up, but I LOVE that they are a small, local company. They can be reached directly by phone and you can walk into their office and speak to a supervisor. They really listen to their customers' concerns and CARE about their customers. I walked in and spoke with Anita about some concerns and she made it right within the hour. I will happily support and promote TriState Wifi as their customer service is truly top notch. I look forward to being their customer for years to come. read more

I was having problems and they came out and checked my box to make sure nothing was wrong so far so good everything is working thank you

[[HIGHLIGHT]]The worst customer service along with bad wifi service is what this company is all about[[ENDHIGHLIGHT]] find someone else or get star link [[HIGHLIGHT]]we had to call 4 times in several months to complain about our bad wifi buffering situation[[ENDHIGHLIGHT]] and when the Technician David came out he admitted there was several issues and had to replace the dish and also raise it to get a better line of sight to a different location it finally did work after 9 months of paying for something that was not 100% working we then Talked to Rick and he was going to talk to the owners to see if they could honor the problem and credit us something and after several attempts they pretty much said sorry about your luck take it or leave it well we will leave it and let people know of this bad company who will not stand behind what they sell even if the technician admitted it was all on them and had to be replace. read more

This place is the best of the best! Great Wi-Fi and customer service!! Carlos has always gone above and beyond also. He is an asset to that place. read more

Only had them a couple of months, but so far so good for the price of $44 a month it's pretty good and their customer service has been excellent. read more

This may change later but now they don't even get 1 star. We contacted them 3 weeks ago to set up service. I lost track how many times We called to find out where they were on the many different days they told us they would show up and never showed up, never called, nothing. I don't understand how they can treat a person like that, that wants to sign up for their service. They lie, they don't communicate and apparently don't value their customers/would-be customers because they wouldn't treat them like that if they did. read more

We've never had any issues with tri state but I thought we had a problem today. They sent Cam out and he was so kind and respectful. It turned out that we had connected things wrong. Tri-state is the best internet service provider that we have ever had. read more

We're in an area no one else serves ... but Tri-State has us covered. A bit more expensive for slightly less bandwidth than we had in town, but adequate for most of our Internet needs. Plus, when we call the office we almost always get a real live person immediately, and one who can answer our questions. Try that with other local providers. The router that they install seems very competent. read more

Frontier was unusable for past few months Tristate gave us twice the speed for $10 a month more. We got it installed on January 22 2021 and not one issue yet. My in-laws and friend just got theirs last week and this week very awesome company. read more

Absolutely horrible service. Goes out every day. No more than two people can usually be on it. Beware!!!

Let me preface this by saying we have only had service for 5 days- but WE HAVE SERVICE! WE HAVE INTERNET! WOOOOHOOOOO! We had Frontier for the past 2 years, and it was out more than it worked, and we could only have 1 device connected at a time even though we were paying for the highest package. We finally had enough, spotted Tri-State when driving down Hwy95, and called. Took 2 weeks for them to survey, got the call, 3 days later had the install. We've been online for 5 days with 6 devices, ALL working perfectly. No buffering of any movies on Roku- Live sports playing just fine, and uploading and downloading perfectly. We are happy customers! Unlike Michelle A., each time I called they took care of us ASAP. Totally on the ball with our account. I'll circle back in a month or two, but so far, so good! read more

Excuse after excuse! Internet has been off for 4 days. Had service tech out 3 times this and that went out again after they left. Excuse is tower problems. Well fix it already! People depend on internet service to work. In this day and age there is no excuse. read more

If you have ever tried Suddenlink HughesNet or any other internet service provider in Bullhead City then you're being screwed. Tri-State internet actually delivers 30 megabits per second of live bandwidth. Now grab your seat they also deliver unlimited yes I said unlimited yes I said unlimited data. So if you're into streaming if you're into gaming if you're in a lots and lots and lots of data then Tri-State Wi-Fi is your solution. Now I've only had them for 3 hours and I may revise this for you if they're down 90% of the time however when you call their internet department about trouble you speak to a human being in Bullhead City Arizona Arizona not an otamatone in Korea Russia India or some other country that doesn't speak in it English. Guess what they're installer Damien think about 1 hour install the system with the router. So continue to bang your head against the Suddenlink wall if you like. But I am a Tri-State customer forever. Oh and by the way they're half the price of HughesNet I'm going to call him and ask him where would you like me to shove that satellite dish. read more

There the best of all the rest .. awesome from start to finish. They fixed all that was wrong .. very professional.. was impressed .. I would recommend them to everyone that needs help with their Wi-Fi read more

They came out towards the end of the house build and were making sure we could do WiFi, they immediately called and said they could get it done that day. It is about the same cost as other carriers but they are local and that makes a difference read more

Prior to moving to AZ I called Nov. 8th to get WiFi setup. Due to the fact it was a new street, new home they said they'd get a survey done and let us know. I work from home now due to Covid. We moved in 11-13/14 2020 and calling everyday to check the status. One remark, "we had our surveyor go out but couldn't find the street. He supposedly called "NOT"! I gave specific instructions when ordering in the first place. A moron could find it. Just Say'n! Then another excuse,their surveyor got injured etc...back logged. Each time I called they'll get a rush on it. Finally went to their office. Well again we'll get a rush on it. Oh but if I'd like I can pay $150 to have him come out on his own time but the earliest would be the week of Dec. 7th. Walked out. I ordered another service. Got it installed by another company within a week Dec4th. Funny thing that week Tri-State showed up "Knock Knock" I open the door. Tri-State here. Did you order a surveyor? I said yes November 8th. I just got service from someone else. Tri-State: "Well we've been busy" I: SHUT THE DOOR!!!!! What a "Crap Company" Just Say'n read more

So far I'm impressed. They have amazing same day service should something go wrong. Dominick is absolutely wonderful and Carlos gets back to you right away as promised. Its nice to be able to call someone who cares. They installed WIFI at our private POA beach/park in order for our gate system to be updated. I will be referring them to our members here in Bullhead City AZ read more

This place has very poor tech support. I left 3 messages regarding a computer they repaired twice within a month of each other and will not return my call. read more

My Tristate equipment was installed this week. My experience with every aspect of the company has been excellent from my initial call for information which was answered within 3 rings, to the clarity of the communication with the people I spoke with. The technician who installed my equipment was amazing, professional, considerate, and did a great job. I cannot even see a wire coming in the house. He moved the furniture necessary to connect my service and put everything back in place perfectly. The quality of the wifi service is fast, clear, and does not drop or disconnect like other providers. The service is reliable and the company cares. Thank you Tristate. I look forward to being a lasting and loyal customer. read more

Seem like the conservative shows lag hard. All the other channels work fine. Things that make you go hum. About two months newsmaxx repeats it self every six seconds all the time. Thinking about trying a different service since all the other channels don't repeat at all so if your watch lame stream media you will be fine with the service. I don't . I believe this is done on purpose to try to get you to change the channel. Prove me wrong or fix the problem because its a bitch read more

I am very upset with Tri-state Wi-fi. They went on my roof without my permission - in fact I told them that I didn't want them on my roof. When I called to complain, the person that answered was the one that got on the roof- he was very combative and argumentative and kept talking over me and wouldn't listen ( with statements like "its my word against yours") after several minutes of this, he said "we can just keep going around and around about this" so I finally just hung up. He said he was the manager- for the company's sake, I hope he wasn't -because he very unprofessional read more