100% recommend this shop! My friends lost their family dog yesterday and today I wanted to brighten up their day a little by sending them flowers. I called Hugo's Flower shop around noon, the kind lady on the phone was very nice and super helpful. She sent me a photo of the arrangement before the delivery to ensure I was happy with it. Once I approved, they texted me a little later that the flowers had been delivered. It was such a quick and easy process. I am very pleased with my order and the arrangement. Their prices are pretty reasonable, too. I will for sure be ordering from them in the near future. read more

Hugo's Flower Shop - Flower arrangement - Florists Near Me - Fontana, California

Customer service was horrible, it felt like a transaction. Also first and only flower shop I've been to that charges taxes on their flowers. Usually whatever the price tag says I pay. They price them cheaply then when you get ringed up it ends up being $10 extra dollars. Also feels lazily done. The flowers also look premature. For what I paid for I've gotten bouquets 10x better.Do NOT recommend! read more

I called Hugos today at 12:08pm because a previous flower shop I ordered flowers from canceled my order! So I looked for another florist and was lucky enough to find Hugos. They were gracious and took my last minute order for a same day delivery. They delivered a beautiful 2 dozen Roses flower arrangement an hour and a half later! They really saved the day! And they even sent me a picture of the arrangement. The flower arrangement was beautiful and the Roses looked so fresh. Thank you Hugos for going the extra mile. I deeply appreciated their excellent customer service. read more

Quick Good service, Good prices, nice flowers and different colors. Came here on the quicks and got really nice flowers that people would charge lots for. read more

Love this place Very professional, the staff is always ready to help and the flowers are beautiful read more

the customer service is terrible. I bought flowers for Mother's Day on Saturday and by Monday they were already wilting, looking ugly and brown I called and they basically said there is nothing we can do for you because you could have left them in a car. They need to be in a cool area I asked about a policy in. They chuckled and said there is no policy. this arrangement was about $100 and for that money on flowers I should be getting fresh beautiful lively flowers and I got everything but that. read more

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Had a last minute errand for a graduation event. He was able to help me bring the idea to life with great flowers and very reasonably priced. For a local flower shop, I'd pick this first. read more

Come in the mornings and you'll get a good customer service and great prices,honestly I checked all over and this place by far is vesta en flowers are fresh and smell amazing. read more

DO NOT GO HERE DO NOT GO HERE!!! I never am one to write bad reviews but I would leave a zero star if I could !! Unfortunately I did not review the previous horrible reviews which are all 100% true because I go to the Pomona main location and assumed the same good work would be represented in this location and I couldn't be more wrong , I paid for a premium bouquet and received this mind you after waiting 25 minutes past my 4pm pick up time and I was there as of 355! When I asked why the bouquet looked nothing like I ordered I was told they try to make it as similar as possible , Um where is there a single similarity !!?? 100% fooling customers into a service they can't offer , this is just bad business practice and falsification of a service that wont even remotely be given yet offered !! Not only that but my "premium bouquet" I ordered was featured n there live flower window but for $24 cheaper then what I paid for the same arrangement!!! Hugo's and it's entirety lost a customer from me and my family of over 20 years , businesses like this give the Latino businesses I'm proud to be a patron of a bad name and representation !! Save your money and don't go here !! read more

Hugo's Flower Shop - The trash I received - Florists Near Me - Fontana, California

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Flowers's are always fresh and beautiful and the customer service is amazing!! Best place in Fontana

Nice flower and good prices! Workers very helpful and friendly. Recommend services. Thank you read more

Hugo's Flower Shop - Florists Near Me - Fontana, California

Horrible service offered to pay and buy things just asked if they could blow up 1 balloon for me.... I was willing to spend and pay for all services Don't recommend it..... What's wrong with blowing up 1 balloon ??? Was going to purchase other balloons and flowers Guests they don't need the money read more

I ordered flowers for our daughter who is going through some major health issues right now and they were delivered today. The flowers were beautiful and they cheered her up and made her smile. Thank you to Hugo's Flower Shop for a great experience. I will be a returning customer. Again...thank you, Cheryl B read more

Ordered four bouquets of flowers for over $200 and when we showed up they had none of them. Such an inconvenience of time and money. Worst service and dumb workers. They need to advertise better instead of wasting peoples time read more

Beyond disappointed with the sympathy arrangement delivered to my best friend after losing her mother yesterday. I specifically wanted something delicate, peaceful and subtle for a sympathy arrangement. Instead what got delivered was a loud arrangement. With a circus bow and a dark vase. Not enough roses as you can see on the online photo. I called the shop twice to see if perhaps this was a mistake. One woman told me she would talk to the manager to see if something could be done. Gave me a specific call time and that never happened. I had to follow up. Only to speak to an incompetent lack of empathy piece of work who said he would go pick up the flowers from my friend's home (the same friend who lost her mother YESTERDAY) as a fix to the issue. How tacky is that??? I feel embarrassed. My friend and her family deserved something better. And I deserved better customer service after paying $70 for this POS flower arrangement. I live nowhere near Fontana and went based on what I saw online. This place needs an entire makeover with training and customer service. Thanks for nothing and a terrible experience on such a difficult day for my friend and family read more

Hugo's Flower Shop - This is my confirmation email and the arrangement I ordered VS. What was delivered. - Florists Near Me - Fontana, California

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If I could leave one star I would. They are extremely rude. Canceled an arrangement for a funeral 3 hours before it was needed. Worst customer service. They had to go drop it off 2 hours before the time it was needed because they closed at 1pm. Do not order flowers from this shop! I should've listened to all the other bad reviews. read more

What I ordered and what my sister received was two very different arrangements. When I called to question it,I was only offered for them to pick up the flowers and refund my money. Who's does that, seriously?? When I asked to talk with the manager or owner, I was informed they wouldn't be in until Saturday or Sunday. I'm sure I was talking to the manager and he was playing me. Very disappointed. Only good thing is my sister thought her flowers were still beautiful. read more

Hugo's Flower Shop - And what was received. - Florists Near Me - Fontana, California

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I ordered flowers from Hugo's flower shop here in Fontana for a Family Funeral Service, well I was very disappointed to what I saw at the funeral home. Nothing compared to what they advertised on their their business website. I know it's impossible to get an exact same thing but at least close to it. I'm sorry but for what I paid I could of gone to LA and gotten it cheaper. Never again ordering from here. read more

Hugo's Flower Shop - Very disappointed! Not to my liking - Florists Near Me - Fontana, California

Worst place ever at Sierra swap-meet. Got insulted for asking to buy Flowers's!!!!!!!!!!!!!! read more

Hugo's Flower Shop - Worst service ever Got insulted for asking to buy flowers!!! - Florists Near Me - Fontana, California

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Great prices great customer service and fresh flowers always this is the only flower shop I ever go to really recommend if you are looking for something beautiful read more

Don't understand how this place is open, I purchased 100 roses from them and I can honestly say they look like crap. Stay away people you'll just be throwing your money to the trash and your flowers as well . It's a dying business. My blind dog could've prepared me a better bouquet read more

We have used this flower shop for two funerals in the past year and the arrangements they made for use were amazing. Very affordable and family owned. It will always be my go to place for any occasion. Customer for life!!! read more

Wanted to use local business for this gift, so chose Hugo's. Quite disappointed with what was delivered as the color scheme included only one of the colors shown in the online photo, a large amount of filler(little white) flowers to fill in for the included flowers in bud. Also, did not care for the rather sloppy looking big red bow on the vase. read more

When looking to buy flowers I always go to Hugo's because the price and quality of the flowers are hard to beat. I always go to the outdoor Fontana Swapmeet to buy flowers, but recently I noticed they had a store right by my house. Store is small, and didn't have a lot of choices but the quality was still there. The price for a bouquet was $4.99 + tax, which is basically the same charge at the swapmeet since they charge 50 cents for entry. Overall, Hugo's will always be the place to go for me. read more

I agree with all the negative reviews for this flower shop. Don't shop at this flower shop. This place does not complete their business transactions and flower deliveries. I will not give any stars to this place. read more

Very poor and rude customer service. As a first time customer you would assume you would talk to the customer with a little more respect. Poor service, definitely would not recommend this location for your flower needs. read more

I called and talked to a very nice and polite person on the phone and asked about a flower bouquet. They have two locations so I went to the location near Grand and Garey in Pomona. When I arrived I was greeted by a very rude and moody lady from the beginning. I ordered my bouquet and told her exactly what I wanted. I asked a few questions and all were answered in a very rude manner. The lady seemed very angry. I kept what she made because I was short on time. I left and looked for other shops. I found another amazing flower shop with amazing customer service and got a beautiful bouquet at a place called Robinson's Flower Shop. I will also be writing a good review on that other shop. I will never go back to Hugo's Flower Shop and would never recommend this place to anyone. read more

Hugo's Flower Shop - Florists Near Me - Fontana, California

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Prices are decent. The thing is the flowers only lasted a couple of days even taking care of them. Other then that I would of gave 4 stars.

STAY AWAY FROM OWNER! The owner is extremely rude and if you're looking for something specific or you try to inspect towers you have she just refuses to deal with u and becomes very rude and speaks very bad of you in Spanish. Which I happen to speak. Upon her leaving FINALLY. Her worker LUCY was extremely apologetic and tended to me so greatly! If you decide to go to this place ASK FOR LUCY ONLY!!!! I give her 5stars read more

Flowers where cheap but the writing on the sash for a funeral was terrible. It looked like a 2 year old wrote it and they spray paint their flowers which is ok if they did a good job, I wont be buying a custom piece from them again. read more

Was in rush today to get flowers for my niece's graduation. Was heading to a different flower shop when, my brother seen several signs in front of the business promoting their $4.99 bouquets. I thought why not. I'm not picky. When we went in, we were surprised of the variety they carried, not only were they affordable (what we usually pay the street vendors), but they were all beautiful and not wilting. Gotta check it out! read more

Hugo's Flower Shop - Not only affordable but beautiful varieties of bouquets for $4.99 + tax. Gotta check it out! - Florists Near Me - Fontana, California

If I could give this review a ZERO stars, I would. Here's why; I came to the shop at the swap meet booth they have and was greeted by the owner a day prior to purchase my flowers for an occasion I had. The next day that I came to pick up my flowers I am now told they don't have them. Fine. So I asked if they could see other flowers So we could wrap in a bouquet style. As I am inspecting the flowers I am seeing a lot of brown but the owner explains " but they are fresh" and I responded with, "I see a lot of brown but maybe because I'm picky " (these flowers were for my daughters wedding, kinda need to be picky) she then gets annoyed and says " then we can't help you " i am now confused as to why she said this. She then calls her assistant to tell her not to help me (at the actual shop location) . So I go into the shop and I am greeted by Lucy, (the assistant) she was so welcoming and helped me accommodate all the needs I had! We found perfect flowers, she wrapped them beautifully and she was the perfect example of Great Customer Service! Lucy should be the owner here or primary manager. She was incredible! If you do decide to come here ASK FOR LUCY!!! read more

Upon walking into this flower shop, I'd like start off that I have purchased some great arrangements from Hugo. Yet Today, January 4th 2019, I experienced the absolute worse service of my life. The "boss" in the back was the complete opposite of helpful, friendly or courteous. Due to the circumstances of my purchase, a funeral, I was in search of an elegant arrangement for my loved one. However, minutes after leaving I am contacted over the phone, just to be told that the "boss" in the back decided my arrangement could not be made to the arrangement I chose from their OWN website arrangements. I had to turn around to receive my refund which I was completely content with getting especially after the lack of service I received. Merely 10 minutes after leaving the store to get my refund, the poor girl at the register could not complete the refund back to my card. So again, she goes to the "boss" in the back for help and the "boss" instead gives her cash to avoid meeting face to face. Well lucky them, because this type of business should not be run of such unmannered, inconsiderate, and unprofessional people. So disgusting. read more