Cancel

    Open app

    Search

    Hugo's Flower Shop

    2.7 (33 reviews)
    Closed 8:00 am - 7:00 pm

    Hugo's Flower Shop Photos

    You might also consider

    Recommended Reviews - Hugo's Flower Shop

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Flower stem is broken and flower. Head is brown.
    Alexis A.

    the customer service is terrible. I bought flowers for Mother's Day on Saturday and by Monday they were already wilting, looking ugly and brown I called and they basically said there is nothing we can do for you because you could have left them in a car. They need to be in a cool area I asked about a policy in. They chuckled and said there is no policy. this arrangement was about $100 and for that money on flowers I should be getting fresh beautiful lively flowers and I got everything but that.

    The trash I received
    David I.

    DO NOT GO HERE DO NOT GO HERE!!! I never am one to write bad reviews but I would leave a zero star if I could !! Unfortunately I did not review the previous horrible reviews which are all 100% true because I go to the Pomona main location and assumed the same good work would be represented in this location and I couldn't be more wrong , I paid for a premium bouquet and received this mind you after waiting 25 minutes past my 4pm pick up time and I was there as of 355! When I asked why the bouquet looked nothing like I ordered I was told they try to make it as similar as possible , Um where is there a single similarity !!?? 100% fooling customers into a service they can't offer , this is just bad business practice and falsification of a service that wont even remotely be given yet offered !! Not only that but my "premium bouquet" I ordered was featured n there live flower window but for $24 cheaper then what I paid for the same arrangement!!! Hugo's and it's entirety lost a customer from me and my family of over 20 years , businesses like this give the Latino businesses I'm proud to be a patron of a bad name and representation !! Save your money and don't go here !!

    Nice flower and good prices! Workers very helpful and friendly. Recommend services. Thank you

    This is my confirmation email and the arrangement I ordered VS. What was delivered.
    Ali G.

    Beyond disappointed with the sympathy arrangement delivered to my best friend after losing her mother yesterday. I specifically wanted something delicate, peaceful and subtle for a sympathy arrangement. Instead what got delivered was a loud arrangement. With a circus bow and a dark vase. Not enough roses as you can see on the online photo. I called the shop twice to see if perhaps this was a mistake. One woman told me she would talk to the manager to see if something could be done. Gave me a specific call time and that never happened. I had to follow up. Only to speak to an incompetent lack of empathy piece of work who said he would go pick up the flowers from my friend's home (the same friend who lost her mother YESTERDAY) as a fix to the issue. How tacky is that??? I feel embarrassed. My friend and her family deserved something better. And I deserved better customer service after paying $70 for this POS flower arrangement. I live nowhere near Fontana and went based on what I saw online. This place needs an entire makeover with training and customer service. Thanks for nothing and a terrible experience on such a difficult day for my friend and family

    And what was received.

    What I ordered and what my sister received was two very different arrangements. When I called to question it,I was only offered for them to pick up the flowers and refund my money. Who's does that, seriously?? When I asked to talk with the manager or owner, I was informed they wouldn't be in until Saturday or Sunday. I'm sure I was talking to the manager and he was playing me. Very disappointed. Only good thing is my sister thought her flowers were still beautiful.

    Very disappointed! Not to my liking

    I ordered flowers from Hugo's flower shop here in Fontana for a Family Funeral Service, well I was very disappointed to what I saw at the funeral home. Nothing compared to what they advertised on their their business website. I know it's impossible to get an exact same thing but at least close to it. I'm sorry but for what I paid I could of gone to LA and gotten it cheaper. Never again ordering from here.

    Worst service ever Got insulted for asking to buy flowers!!!

    See all

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Luis A.
    84
    11
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Flowers's are always fresh and beautiful and the customer service is amazing!! Best place in Fontana

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ali G.
    42
    40
    6

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenny C.
    271
    17
    5

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nick Q.
    1
    83
    23

    8 years ago

    Prices are decent. The thing is the flowers only lasted a couple of days even taking care of them. Other then that I would of gave 4 stars.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bv B.
    0
    11
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sonia T.
    50
    14
    26

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    Ask the Community - Hugo's Flower Shop

    Review Highlights - Hugo's Flower Shop

    I called Hugo's Flower shop around noon, the kind lady on the phone was very nice and super helpful.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Florists 6,914 times last month within 15 miles of this business.

    Verify this business

    Illusion Flowers - Baby urn arrangement

    Illusion Flowers

    4.6(37 reviews)
    2.4 mi

    I ordered a premium purple passion flower arrangement from Illusion Flowers' website a few days in…read moreadvance. Once I put in the order, I immediately called the shop to check it went through and Daisy (who was friendly) said they got my order on their end. She explained that a premium (the most expensive option) order meant I'd be getting a fuller arrangement than the one pictured on their website and they'll be using better flowers. Since it was for my sister's 40th birthday, I was happy to pay more for a quality arrangement. I reiterated my modification of doing the arrangement in red instead of purple and to please add some extra touches. Daisy confirmed these were all doable and that they'll send a photo of the finished product before it goes out for an 11am delivery as I requested. Fast forward to delivery day and thirty minutes before the order is suppose to be sent out, I receive zero communication. I call to check in and I spoke to a very confused employee. The phone was then passed to Irma (who I assume is the florist) and she proceeds to tells me that the arrangement is not ready yet. 1ST RED FLAG. I stayed patient and optimistic. Surely it'll be done on time and be beautiful. At 10:48am, I receive a photo text of my flowers (I believe from Irma) that is nowhere near close to the one pictured on their website let alone premium quality. 2ND RED FLAG. I understand that no two arrangements will look the exact same but, to be completely different is false advertising. Not only was it not what I ordered, the arrangement was sparse, clearly rushed and was made up mostly of carnations even though the inspiration photo had at least three different types. Carnations aren't ugly but, to charge a high price only to use one of the cheapest flowers in the market is highway robbery. As soon as I received the photo, I quickly responded to assess the situation. I remained polite and asked them to please fix the issue before delivering the flowers. Little did I know they already sent the arrangement out even before showing it to me as discussed. 3RD RED FLAG. They told me they'll bring the flowers back to fix it. I was relieved and hopeful. I kept an open line of communication the entire time and asked for updates on the fixed arrangement. They stopped replying and next thing I know my sister is thanking me for her delivered flowers which looked untouched. I call the shop multiple times to get some answers and just kept getting their voicemail. They were clearly avoiding me. At this point I'm furious and no longer interested in a fix. I ask for a refund since the flowers were not what I ordered. Irma tells me (all through text messaging by the way since they never answered me) that I can cancel my order but that they'll need the flowers back. I clearly did not want that and told her so. Irma disregards my reply and sends the delivery man back to my sister's house without my consent. 4th RED FLAG. He insists on taking the flowers back when no refund has been issued. My sister calls me to talk to the man who kept raising his voice and interrupting me. He kept going on about counting the flowers in the arrangement and claiming it was "fixed" even though this was never communicated to me. I did not care about the exact numbers of stems in my order because I paid for an arrangement, not individual flowers. I just wanted it to look full as shown on their website and as discussed. Illusion Flowers lack customer service, communication, and decorum. Asking for the flowers back when the mistake was on their part was shocking and extremely unprofessional. The worst part is that Instead of being apologetic, I was met with attitude and excuses. Both Irma and the delivery man were rude. They did not offer to rectify their mistake and they refused to refund me for the inconvenience. Illusion Flowers is dishonorable and deceptive. Save your money. You're better off going with a different floral shop or going to Trader Joe's to make your own arrangement.

    Always beautiful flowers great florist been going to them for years I let them make the…read morearrangements give them free reign the florist is great I trust them with all my flowers.

    Photos
    Illusion Flowers - Baby urn arrangement (here I added additional height so the urn is fully visible)

    Baby urn arrangement (here I added additional height so the urn is fully visible)

    Illusion Flowers - My mom was so happy :)

    My mom was so happy :)

    Illusion Flowers - Always beautiful flowers

    See all

    Always beautiful flowers

    Flower Fairy Wings - Flower petals down the aisle and over altar

    Flower Fairy Wings

    4.8(79 reviews)
    1.3 mi

    We cannot say enough amazing things about our florist team! From the very beginning, they were…read moreincredibly professional, organized, and truly understood our vision. They made the entire process feel so easy and smooth, which meant everything during wedding planning. When we saw everything come together, we were completely blown away. Our church, cocktail hour, and especially our reception venue felt like an absolute wonderland. Every detail was thoughtfully executed and beyond what we imagined. And my bouquet... I genuinely have no words. It was exactly what I had envisioned -- even more beautiful than I dreamed. They exceeded our expectations in every way, and we would highly recommend them to anyone looking for a talented, reliable, and creative florist team!

    Flower Fairy Wings did the florals for my daughter's party and I cannot recommend them enough!…read more From the beginning they were professional, creative, and really understood the vision I was going for. They also made great suggestions that helped elevate everything without changing the feel I wanted. The day of the event I was genuinely so impressed. Everything turned out even better than I expected. The ceiling installation and the table arrangements completely transformed the space and brought the whole vision to life. The flowers were fresh, lush, and exactly the color shades I asked for. Setup and pickup were also seamless and on time, which made the whole process stress free. I would highly recommend them for any event!

    Photos
    Flower Fairy Wings - Bridal bouquet

    Bridal bouquet

    Flower Fairy Wings
    Flower Fairy Wings - Tall centerpiece of all baby's breath and roses with phelanopsis orchids.

    See all

    Tall centerpiece of all baby's breath and roses with phelanopsis orchids.

    Rumi & Sadies WholeSale Floral Supply and Gifts

    Rumi & Sadies WholeSale Floral Supply and Gifts

    4.1(9 reviews)
    1.9 mi

    My son and his girlfriend were in college. He wanted to give her flowers on their first date and…read moredidn't want to buy them at the supermarket. He enlisted my help. He had waited until the last minute. What florist is open Sunday morning? Very few. I found Romi's shop was close by. I didn't realize that it's a wholesale shop. I was looking for a rainbow rose, purple roses, or sunflowers. After Talking to Romi, I apologized for not realizing she did wholesale. But she said to come by anyway and suggested preserved flowers. I'd never heard of preserved flowers and loved the idea. When we got there at 11, it was just a small place next to a car repair. But it was stuffed full of flowers. It smelled nice, not overpowering. Romi suggested a flower bear. My son thought it was an awesome suggestion. Then I noticed a rainbow rose in a globe!!! Well that was perfect. He was very happy. We appreciated all the information and advice she gave us. As we were leaving 2 guys came in. They had driven 3+ hours just to visit the store. Seems that Romi has an Instagram account and is famous for posting fabulous floral creations. PS. He's still with his gf. She Loves her Flowers which she views every day.

    I had a wonderful experience shopping for my floral boxes at this wholesale location. Sadie was so…read morewelcoming, provided great tips, and not to mention the great prices. She goes above and beyond for her customers and you can tell she's passionate about what she does. I would definitely continue to buy from her no matter the distance because her quality products, good prices, honesty and kind heart is worth the drive.

    Photos
    Rumi & Sadies WholeSale Floral Supply and Gifts - Arrangement made with a little bit of encouragement and lots of patience.

    Arrangement made with a little bit of encouragement and lots of patience.

    Rumi & Sadies WholeSale Floral Supply and Gifts - Floral arrangement

    Floral arrangement

    Rumi & Sadies WholeSale Floral Supply and Gifts - Flowers done at the bottom.

    See all

    Flowers done at the bottom.

    Hugo's Flower Shop - florists - Updated June 2026

    Loading...
    Loading...
    Loading...