had an excellent experience with first Mitch and then the owner, Ryan, coming to figure out a…read moredifficult to diagnose problem with our heating system. They came promptly and then quickly a second time to find out what the problem was when it was difficult to pinpoint. Ryan took the time to carefully diagnose and then took the time to carefully explain to us how to best operate our heating system to work to it's optimal. This was much appreciated, Gary K., homeowner in So.Burlington

I paid $225 for a faucet installation. The technician's install moved my sink under the stone…read morecountertop. Falcon refused to rectify the situation stating that I must have had a bad seal on my sink. Now I am paying $270 for a countertop technician to fix what Falcon Plumbing did. Worst experience ever!

Kathy was simply amazing to work with. She really helped us figure out what we were looking for…read more She found places that were right in our lane and was always willing to show us another place. It was clear she had our interests in mind as she deterred us from places she recognized we would not be happy with down the line...something I cannot say enough about. Kathy was interested in us as buyers, not just our money.

Very processional, punctual, friendly and reasonably priced! Knowledge and experienced!read more

Dan and Chase were incredibly respectful and professional. They were able to get me in immediately…read moreand completed all the services requested in the same day. I will be using them in the future for all my projects and suggest you do the same!

Their communication leaves much to be desired--we had to reach out for updates on delivery and…read moreinstall--but the carpet install was done beautifully at a price much lower than a competitor's. We would definitely go again.

The first time they came, there was an issue with the tile. They let us pick a different type of…read moretile that worked better in our bathroom and put us at the top of the list to replace it. The company was very professional, and the men that came did an excellent job. They were experienced and kind.

Met with Paley this weekend regarding new countertops for our kitchen. She is delightful and a…read morewealth of knowledge. Let us take our time and stayed longer than her working hours to plan our kitchen. We are buying our counters here because of GREAT customer care, great selection to choose from and quite honestly, Paley. So far, a great experience! PS-we did shop around a bit. Nothing compared to BM&G! Update: counters are in and lovely. Communication from BM&G somewhat lacking. Installation process again lacked communication but the guys were friendly. Overall satisfied after the frustration settled.

We went to Burlington Marble and Granite with a definite idea of the stone we wanted for our…read morebathroom vanity. The selection was good and the customer service friendly and helpful. We found a beautiful piece of Vermont Marble and paid for it in advance. From that point on, everything went downhill. The templating took forever to schedule, the cutting and finishing took twice as long as we were told it would, and both times we called to get information about delivery, the response was curt and evasive. We finally received the vanity top at the very end of our renovation project, but that too was problematic. Despite the fact that our carpenters were on site, there was absolutely no communication or attempt to work with the carpenters who would have willingly made adjustments to the wall so the backsplash could fit snugly and evenly. Once we noticed the gaps allowing water to get behind the vanity, as well as the uneven sealing of the stone, we called to talk about what could be done. The response we got was rude and surly, and a promise to send someone out to look at the vanity top has not happened. If you are a homeowner with a small to medium size project, I would absolutely recommend you find another vendor.

We had a septic issue and Shawn was absolutely awesome! Very knowledgeable, experienced and…read morefriendly. He answered every one of our questions or concern. Thank you for great service! Kelly and Cathy Greene

He responded immediately. Adjusted his schedule to come save us from an overflowing toilet…read more I particularly liked how he explained exactly what the problem was and walked us through the various options. He recommended we stick with the cheapest option. I love when a service professional not only does the work well but also helps me understand how to make the various choices I need to make as a homeowner. Truly one of the best tradespeople I've dealt with in a long time.

Tech that came out was great, very friendly and knowledgeable…read more The folks who put their pricing together are absolute scam artists- do not take on their service without shopping around. Quoted $8900 for oil tank replacement. 3 other companies quoted $3300-$4000. Charged $90 to come out to quote (stated it would go towards the service) - never expected that high of a quote! How does this place stay in business outside of taking advantage of folks who don't know better!

The team that installed our new furnace were speedy and professional…read more I needed assistance at 9pm, for a small glitch... Kyle the Technician came immediately over and fixed the issue under a minute. He was extremely helpful and explained everything with detail. I was extremely surprised how fast Whale responded to my call and how quickly Kyle arrived. I highly recommend Whale... they're a role model for how all companies should treat their customers.

We had a great experience with Dennis replacing our combi system with a new boiler and water tank…read morein June 2026. Dennis was responsive to calls and communicated through every step of the install and was highly knowledgeable. Will certainly call him again if we need any add'l work down the line. He also made recommendations for what servicing we need to do to get the maximum life out of our new boiler. Pricing was fair - compared with two other local heating companies.

Dennis does great work, gets to us quickly in an emergency, is pleasant and professional.read more