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    Humane Society Johnson County

    3.0 (4 reviews)

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    Hollywood Feed

    Hollywood Feed

    (7 reviews)

    The first time I went in, I got a huge bag of dog food, but had an injured arm, and the staff was…read morekind enough to carry it to the front and to my vehicle for me. The next time I ended up placing an order to have it delivered to my house and it came super prompt and they are always very, very friendly. I've made this my go-to spot for my pet supplies

    I used to use Hollywood Feed's self-serve dog wash all the time with my five dogs and had always…read moreenjoyed the experience. Unfortunately, they've implemented new policies that have completely changed that. I realized I had forgotten my personal shampoos and brushes, so I left to get them and returned later. When I returned the second trip, I immediately began being told about their new policies. I was informed that I was no longer allowed to use the blow dryers before the wash, and they stated that they are an "in-between" dog wash station, so I don't know why they have the blowout machines if you can't use them. I even offered to pay for all three wash stalls so I wouldn't inconvenience anyone else, but they still refused. I was also told there is now a 30-minute time limit. I explained that I was willing to pay for additional time if needed, but that wasn't an option either. I understand businesses need policies, but these rules make the self-serve dog wash impractical for anyone with multiple dogs or for owners who like to properly dry and groom their pets. What was once a convenient and welcoming service has become unnecessarily restrictive. Because of these absurd policies, I chose not to use their facilities that day and will no longer be returning to Hollywood Feed. It's disappointing to lose a place I had been a loyal customer of for so long.

    PetSmart

    PetSmart

    (68 reviews)

    I have been coming here for my dog to get her dog food and any other necessities for my dog. This…read moreis my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs.

    At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but…read morenot here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either

    Humane Society Johnson County - animalshelters - Updated August 2026

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