I have been coming here for my dog to get her dog food and any other necessities for my dog. This is my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs. read more

See all

At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but not here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either read more

(not grooming related) awful wait times for pick up orders. might as well just go into the store and get what you need instead of ordering it online. unless you have PLENTY of time to wait. in the end, they didn't even have everything i ordered even though it said IN STOCK online. read more

Took my toy poodle to the grooming salon. Abby was the groomer. Not very pleasant. Told her how I wanted her groomed. Informed they would have to do scissor work and that would be extra. Ok. Fine. Got there to pick her up. The cut was terrible. Her feet were not shaved. The place she said needs the scissors did not look like she used scissors. The price went up because she said she needed someone else to help control her. She's 5 lbs. really??? Total cost was $112. No bow, no neck scarf, nothing. That ain't right. Never going back read more

Grooming: would not recommend if you have a rescue with any special needs or specific requests. My dog is not aggressive, but gets very anxious due to trauma she experienced. We had a bad experience here. read more

I have never been dissatisfied with bringing my Sheltie here until Saturday. Expecting to get the same service experience I've had in the past I was extremely disappointed & very unhappy not to be provided what I booked & brought him in for. Picked him up smelling like wet fur because the service wasn't completed. He had to have been hurt or mistreated by the groomer who claimed he tried to bite her. He has never bitten or attempted to bite anyone in his 11+ years. I asked to speak with salon manager & was told "she just left." They got an asst. store manager whom I spoke with briefly. I then called Sunday afternoon asking to speak with grooming manager. Was told she was busy & would call me back. Never heard from her. Bad customer service & experience. (Asst. store manager had also taken my name/# stating would pass on to store manager.) Heard from no one to address issues or compensate for incomplete service. If I could have given 0 stars I would have. read more

Moved here from Florida and it was our 1st time here. Very pleased with my groomer Taliyah. She handled my Shuga so well and cut her just the way I imagined. I think I've found our new groomer! Very pleased! read more

See all

Smart and compassionate staff. They help me with all my animals I have! Fish, dogs, and cats. What can I say, I'm an animal lover. I regularly come here for a stroll with my pets. read more

If I could give this location 0 stars I would! I only booked because I had a coupon and normally take my dog to another place for bath or groom. I arrived 5min early and someone said the groomer was late and just walking in. His name was Logan and he looked like he'd just woken up. No one spoke to me nicely when I arrived. Lots of dog hair everywhere in clumps, small waiting area where 2-3 customers all waiting in close proximity. Logan needed my dogs update vaccine records so he asked me for them and as I stepped up an employee says "she's not next, the woman over there is first" very rudely! I step back and wait. I only booked a bath and he says it'll be about 2-3 hours! For a bath??? Fine, he takes my dog, doesn't greet him or look him over. Not even 30min after drop off they call saying my dog is stressed out and peeing everywhere and I had to get him! I was stressed, so many barking loud dogs and unorganized staff! No problem! I didn't feel safe leaving him anyway and won't be back!!! read more

Love it! My dog is groomed by Payton D and Abby M and they are both amazing!!! Shanna is an amazing trainer!!! read more

See all

I wished they had Weruva cat food as it's my fave. I hate going to Petco!! Variety of grain free would be nice and brand names like FROMM, ACANA, ORIJEN. Staff is always helpful and nice! App is more user friendly than Petco as well. read more

I would like to say this..... they do an excellent job grooming my Newfoundland. With the amount of hair, my dog has they do an excellent job brushing him out and getting all the slobber around his neck off. I've taken him there three times and they've done a wonderful job the staff is very caring for all the dogs and very friendly. I would recommend bringing your dog there. They do an excellent job. Keep up the great work. read more

I recently found out that a specific prescription food required by my furbaby was out of stock at my vets online store and a big online store in Indiana. Since restocking of this special food was unknown, I opted to try Petsmart. My vet only had to fax over a prescription to the Banfield inside Petsmart and they created a prescription card that I can use in store to checkout prescription food. Super simple and easy. Banfield and Petsmart staff are friendly. Cost saving tip: They sometimes will have prescription food on sale in store. You can also earn discounts on your purchases by playing a game in the mobile app. Note: Ordering prescription food online at Petsmart.com is a totally different process because the online store cannot get prescription information from Banfield. read more

Annoyed is understatement!, Bella cancelled for the second time in a week and 15 min before my 8 am appt, I just moved back to area and was so happy to find a groomer. I was even more annoyed that no one had anytime to fit another grooming in, it took 3 phone calls to speak with the store manager about this. I am so aggravated as I was very pleased w Bella. 1st cancellation I said," no problem when can she get us in on Mo or Fri?". C'mon Bella you called off 15 min before youre to be at work.. UNPROFESSIONAL VERY UNPROFESSIONAL and the young woman who answered the phone any time someone ask to speak to store manager its NOT a "sure, no problem" situation. Get it together Petsmart Grooming.. read more

We have been taking our dog here for the past year to get groomed by Abby. I did a lot of research on groomers when we got our pup and everything was so expensive. I am very happy we decided to try PETSMART. Abby is amazing and always does a great job with our dog's cut. Everyone in the grooming department is friendly and we couldn't be happier. read more

Made a quick stop at PetSmart this evening to buy a fish. We adopted a tank with a couple of fish from our office after realizing no one was caring for them anymore. read more

PetSmart - Fish - Pet Stores Near Me - Castleton, Indiana

Sometimes I will board my dogs here. One is very large so it's not my favorite because the spaces are not as large as other places. When I have to board my dogs in the same space, they can only fit one bed, so one of the dogs has to sleep on the floor. This location does not have an Outside facility so the dogs don't ever go out in inclement weather - which is good. They walk the dogs on inside turf. read more

Thank you Abbie for grooming Sebastian! I was so amazed on how amazing he looked and he smelled really good. I think he was so excited just to be around other dogs and people. We will be returning to get him groomed again! read more

PetSmart - Pet Stores Near Me - Castleton, Indiana

I cannot rave enough about this PetSmart location!! I've used their grooming, daycare, and training services so far and have consistently received great service. My 5 month old Dalmatian took Shannon's puppy training class and the results are exactly what we were looking for. She is extremely knowledgeable, sweet, and caring. Shannon also uniquely finds a way to personalize the lessons to each dog even while doing so in a group setting. The staff is always so friendly as well! To the extent where they make an effort to know the dogs who take the classes and attend daycare. I was pleasantly surprised at how many employees said hi to Dotty as we passed by shopping after her second day at camp. Lastly, I also really REALLY appreciate how affordable their services are (especially the daycare). They frequently have specials and coupons as well, which makes it more affordable than most options in the northern Indianapolis area. My pup literally jumps out of the car and runs inside she gets so excited to go to daycare! read more

This review is for Pet Smarts boarding services. We called frantic to find a place to board our blind 10-yr old shih tzu over Thanksgiving and we were grateful for the opening and the positive overall experience! Here's why: -We made reservations over the phone and were able to fill out all required paperwork in advance to expedite check in. -They pro rate the last day so if you can't get in by the morning to pick up your pet you can pay 1/2 price ($17 in our case) to get there by 9PM. -The space was clean! We were able to bring our own crate which we thought our little guy might be more comfortable in. -Staff we're friendly & efficient. -Bonus: First timers get 1 free night by mentioning the deal (on their website) One negative part of our experience was that our little guy smelled like urine a little upon pickup which grossed me out. They offer exit baths at an addl fee. We didn't do this, but should have! And we will next time. read more

Review only for grooming, I have had great experiences with training. I brought my dog to the groomer for the third time for a basic bath package (nails, ears, bath, and teeth). I dropped her off and groomer said to be back in an hour. Upon picking up my dog, she was wet with nothing completed. I asked what happened and the groomer said "I forgot to finish up with her". 2 stars because they did refund the service (which makes sense seeing that nothing was completed) and the manager gave me a free bag of bones, but I later found out when I brought her back again for a service weeks later (since I figured I would have a better experience with another groomer) that we have been banned "because we are not a good fit". Banned because of their mistake! Silly! read more

Great store, friendly and helpful customer service, lots of side resources and fun programs for your pet. The grooming service is wonderful, they will cater to your pets individual needs if such accommodations are desired. They work efficiently and are supper gentle with your pet. My extremely sensitive darlings had a good experience at their groomer-located on 82nd and Allisonville. Three months have gone by and their hair cut look is still very clean and lovely. PS- Ask for Maria and make sure you tell them about any special needs your canine baby might have prior to the grooming date;). Good People, Good reliable Business read more

Short and sweet review for my short experience. One mission: two muzzles for my two dogs that will not get along no matter how.darned.hard.we.try. I pulled up the Yelp app to find the nearest PetSmart and voila, this location saved the day for my quick mission. I enjoyed seeing more than three dogs roaming with their owners in the store during the five minutes I was there. The space was fairly organized and parking was easy. It also doesn't hurt that they have a craft store next door. This location also offers grooming services as well as puppy school and continued training. read more

Less and less is available in the store.....wanting you to order online and pay shipping instead. Take my business to PetCo and PetSupplies Plus more and more. read more

I have to say I was pleasantly surprised with the store and the grooming. We usually have a groomer but there were challenges in getting the dog in so we decided to try Petsmart. I was very happy with the cut my schnauzer received and he seemed to enjoy the experience and seemed very relaxed. This experience may have us looking to Petsmart more and using them. I also appreciate they check vaccination records and won't let dogs not vaccinated come in! Great job! read more

I've taken my dog to various PetsMart grooming salons for 9 years and had fairly good experiences. My grooming appointments have been canceled 3 times now within a single week between this Castleton location and Westfield. I had scheduled out 9 weeks ahead and they called 20 minutes prior to tell me the employee was on medical leave. I found another appt by chance later that day and scheduled which they then called me within an hour to say the person was out. Then I scheduled a week later and they called the day before to cancel. I'm fairly irate as my dog needs groomed and I'm in a pinch now. After 9 years of PetsMart this has pushed me to stop being a customer. I'll find another salon that values their customers time and animals. This is incredibly disappointing. read more

I have been having my shih tzu's groomed by Payton for the last couple of months. She is wonderful. They've never looked better. She is always friendly and sweet. I don't worry at all when I leave them with her! read more

horrible service! my bernedoodle cut was awful. Not worth the $$$ at all! Appointment was also cancelled 2 hours before the appointment. I had to demand to get In the next day and the cut was awful! Had to pay another groomer to cut! Will never return read more

I haven't been in this store since I started working downtown but stopped in the other day. Young woman with a pleasant demeanor treated me at the door and told me where to get what I was looking for. I believe her name was Sam. When I didn't come up front for a while she found me and helped me get all the things I needed including. A great recommendation for cat treats that my cat ACTUALLY likes. read more

Our pet loves PetSmart! The staff is always friendly and willing to help us with whatever we are looking for. The grooming staff is too notch and they always do a great job with Beau! read more

PetSmart - Our pup loves pet smart! The staff there is very friendly and always willing to help us find something. - Pet Stores Near Me - Castleton, Indiana

If you're looking for a vet who has weekend hours, check out Banfield vet here at this Petsmart location. They have great hours for those of us who work late hours during the week and can't make it to the vet before noon on Saturday. I was able to get my dog in for his vaccinations the same day I called. They're very friendly. I've also used the grooming service here and I have no complaints. Toby came back smelling and looking terrific. It's so convenient having all these services in one location as well as any pet product you could need. The employees seem to really enjoy working here too, just like in the commercials. read more

Love Shanna Bachur the professional dog trainer. She is outstanding with the dogs and has a great personality. Shanna cares about what she does and goes the extra mile to make sure the pups and their owners are happy. My dogs Grei and Monday have taken numerous training classes with Shanna and honestly the she is the main reason why we keep coming back. Thank you for having Shanna Bachur. She is the best of Petsmart. Please promote her to your highest level. Shanna deserves it. Kim M read more

PetSmart - Graduation Day for the pups from the Advanced Dog Training class. - Pet Stores Near Me - Castleton, Indiana

I love going here! The staff is so nice. They always greet us when we come in the door. We put our puppy through training with Shannon! She was amazing! She was very friendly, knowledgeable, and helpful for a new puppy owner. The staff at Banfield Pet Hospital are all friendly as well. We have never had a problem getting our puppy in for an appointment or last minute walk in. They are willing to squeeze your pup in if they can. We enjoy shopping here! Excellent service! read more

Stopped by to pick up our dog's prescription food (Hill's canned i/d) as he is completely out and cannot eat anything else. Have the vet's prescription, but couldn't buy any food. I was told that we had to "fill it at the Banfield and then pick it up" which is fine but we hadn't been told that before and have purchased our food at PetSmart with our vet's prescription before. I tried explaining that our dog has no more cans and really can't eat anything else because he has very bad food sensitivities, but cashier did not care and said no. Manager let us buy a SINGLE can (our dog is a 90 lb Golden who eats 4-5 cans per day) and said that's all we could have to "be fair to other customers who follow the rules". Rules are fine but we were never told them up until tonight. Extremely disappointed in PetSmart, they will be lucky if we bring our service back. read more

Kendra is my new groomer! Leo is an 11mo 65 lb golden. Kendra explained why he needed to be cut down and was incredibly knowledgeable. Because of the thourough consultation I was not at all surprised, with how short he was cut, when I picked him up. I am very pleased with how he looks! When I picked Leo up I could tell he was happy and was not stressed out by the grooming session. I already have his next appointment scheduled. read more

PetSmart - Before amd after - Pet Stores Near Me - Castleton, Indiana

This reviews is for the grooming and puppy training specifically! We have had our mini golden doodle for a year and this petsmart is amazing at grooming and training. We use Emily for grooming, she is the head groomer and really listens for what you would like your dog to look like and she absolutely love sour Indy! Shanna, their trainer, really breaks down training so the dog can figure out the commands without us forcing her. We loved puppy training and will sign up for intermediate soon! We signed up for Banfield at this location and while the staff are friendly enough the head vet wasn't very helpful when we showed up for the first time as brand new puppy owners. We switched to have our vet visits at the Carmel location. They also have many deals and that's the best way to avoid your pet bills stacking up! read more

For those of you who have considered the Pet Hotel. It's important to keep in mind that they employee young EXTREMELY INEXPERIENCED people to care for your pet. Some people should never handle animals. If it comes down to any issues they have with your pet they can and will reject your them. I believe that in some case's the problem has more to do with the associate rather then the pet! Whether you're dropping off or the pet has been there in their care. They can demand that your pet be picked up ASAP. You will be required to provide the name of someone who can pick up your pet should they have a problem they would deem to be unmanageable. So if you're on the vacation of a lifetime on the other side of the world...that's too damn bad! The decision to stay or go where your pet is concerned is left up to someone who is making minimum wage !!! So you've made expensive and expensive plans...oh well! read more

I scheduled an appointment for my two schnauzers over a month ago. At the time of making the appointment I was told they need to have proof of a rabies vaccination. I do have proof from a vet clinic that comes to Specks in Geist. The vaccines are administered by a veterinarian. They provide a handwritten vaccine certificate signed by the veterinarian. The official vaccine number is on the form. I took it with me today for both dogs grooming appointment. (Again, made over a month ago). Keep in mind I've had my schnauzers groomed here many times in the past. I show up today and the young lady takes my proof of vaccine and says she's sorry she can't accept it because it's handwritten. I asked why would that matter since it has the veterinarian signature on it as well as a certified vaccine number. She says anybody could forge these. I'm really not sure how the average person would get a certificate of vaccine form, first of all. But why would I forge a vaccine certificate just to get my dog's hair cut. No one at this location has ever questioned my vaccine certificates before. I'm really not sure why there was a month out wait because when I got there today all of the tables were empty and no dogs were being groomed. There were some dogs in the shampoo room but none actively being cut at the time. I'm not sure if this particular young lady was just having a bad day or just didn't want to cut my dog's hair, but using this excuse was completely unacceptable. She even called Specks to get the name of the clinic. She called the clinic but they were closed on Saturday. She told me she would be happy to reschedule my appointments for a time when the veterinary clinic is open so she can verify the vaccine was actually given. I thanked her and told her no I would be giving my business to someone else, that wasn't so difficult to deal with. From here on out I will never take my dogs back to PetSmart for grooming. If this is in fact a policy, they need to let everyone know. I had a month, I could have gotten a printed form. Or made on on my own computer and PRINTED IT. read more

I don't have much of an issue with this place. They are nice enough. My only reason I hesitate to keep coming back is because my dogs grooming is never consistent. One time it with be great. The next time everything is great but they didn't even touch her tail. Then the next time it's fine but they didn't touch the hair around her mouth and left it long. This time they cut everything short enough but I said I wanted the same as usual but to not miss any areas, her ears, mouth, tail, etc. I always get the teddy bear head and this time they completely shaved it and has no tail at all. They shaved it down to the skin. All I told him is that I wanted what I always get but to be sure they trim all areas and don't randomly forget one like they usually do. For $45 Multiple times a year I'd prefer to go somewhere closer that will get it right each time. Just ok. read more

I am long overdue in reviewing this Petsmart. This is my go-to place for cat food, toys, etc. The employees here are very pleasant AND there are usually pet food representatives wandering around to answer questions. My daughter and her husband bring their dog Pancho here for doggy day care when they are traveling and he really seems to enjoy his stays...he always gets a report card when he leaves :-) I recently came in to buy Royal Canin SO for my cat Rocky since my vet's office was closed. As I was checking out, I was asked for my prescription card. For cat food?! Evidently, I needed this, but the cashier was kind enough to just let me buy it and next time I'll either get the prescription from my vet...or just buy it at the vet's office since it is closer. But I really like this store...and it is conveniently located near Trader Joe's so I can do all my shopping at one time. My only complaint? I spend too much money here on toys for my cats...who just look at me distainfully when I return home with them :-) read more