The inpatient and outpatient programs have been quite a roller coaster ride for me. But better than…read moreanything, it's probably been life-saving. The inpatient feels a little prison-ey when you're restricted to unit. This is weird because at other facilities I've been in, nobody leaves until discharged. But when everyone else gets to go outside and down for meals, to the gym, and to the library, and you can't, it feels punitive. I was involuntary because of a 3-day letter, yet I was well behaved. This being said, the therapists inpatient are more helpful than other places I've been. You really get an instructive atmosphere, and participation is optional but highly encouraged. I like that everyone is assigned one of the therapists for their stay, too. You get someone checking in on you daily. The outpatient stuff though, is stellar. Michelle and Brian (PHP therapists) are a credit to the social work profession. I feel seen and heard by them, and they do so much more than read some papers at you. They engage patients, and teach this stuff in a way that's accessible and understandable for all. Plus, it's easy to see when someone is genuine and that they love their job. These 2 people have made all the negative things so worth it. Michelle and Brian (Allie is great too, but I didn't get to know her very well) are life savers. Oh, also, this whole place is super queer friendly. I rarely had to give my preferred name (only with a new to me therapist like 3 times in 2 inpatient and 3 outpatient) and they honor preferred pronouns too! Additionally, if you're within 25 miles of the facility, they will provide transportation for outpatient programs. And they feed you for lunch in the PHP. There's also a crap ton of fidget toys in the group rooms, and you can feel free to bring your own, and color and stuff in group. Like, they get that these things help neuro spicy people to actually pay attention!

This was the worst experience of my life, this place literally gave me nightmares. The staff was…read moreabsolutely horrible and disrespectful very rude. The place was very dirty when shown to my room it was not even clean before I arrived hairs all over the bathroom dirt everywhere. They didn't give me my medication until after 3 days being there and one they wouldn't give me at all. This horrible place should definitely be shut down.

Nice therapy office committed to helping all of its patients. The staff do care and in person and…read morevirtual available.

From the owner: We provide culturally competent, spiritually sensitive, and trauma informed counseling services for…read moreindividuals, couples, families, and groups. We have offices in Beachwood, Solon, North Canton, Cleveland, Akron, Medina, Chagrin Falls, and North Olmsted.

Great experience. I got ADHD testing and now see a provider for therapy and feel it really is…read morehelping in my life would recommend. Im not sure if things have changed since the other reviewers but my experience has been extremely different in a positive way.

This review is mainly for the office staff and business itself, rather than a specific…read morepractitioner. I was looking forward to working with this practice to start therapy. After consulting the website and finding a few therapists that had the skills I was looking for, I called in to get set up as a new patient. In the past week I have called 5 times and left two messages. I have heard nothing back and every time I call, I get sent to voicemail. It seems impossible to get in touch with the office staff, and they don't seem interested in getting back to you at all. I did a little searching after this experience to see if maybe this was an off week and color me not surprised that this is a frequent complaint people have, even for existing patients (and for some, the lack of communication means their meds don't get refilled. Hard pass). Since setting up new patients and setting up appointments is the bare basics of what they do, it doesn't make me feel confident in them delivering on their other services if they can't manage at least that. Of course, some of the providers may be excellent, but it's hard to know if the gatekeepers of the phone don't let you get that far. Frankly, there are enough barriers when it comes to getting mental health care, a mental health practice should at the bare minimum not be creating more. There are plenty of other practices in the CLE area that don't make getting the help you need a wrestling match just to talk to someone. I went with one of them and you probably should to. A good provider does you no good if you can't get scheduled to see them.

The therapist really helped my son and our family. But lots of billing issues and attitude at the…read morefront desk, which made it difficult to continue.

Worst, most unprofessional office staff I have ever encountered. Billing person Marianne Wensel…read morenever picks up your call and never responds to the messages to you leave. When I complained in person that I had not received a return call the other front person said " Hey Marianne come over here someone is crying about his bill" in front of other clients. Dr Berks seems knowledgeable but there good therapists out there who will not insult you in public. AVOID.

Completed three weeks of IOP, M-Th 4-7p Personal progress…read morewas made Communication with clinicians was generally ineffective It was recommended that I move to a higher level of care and the next day, which happened to be a day off of the program, I received a call that was being discharged with no warning, conversation, or process. I was treated as a problem instead of a person. Do not recommend for neurodivergent/autistic / ARFID folks

Compassionate, Professional Life saving expertise that helps not only the client but the entire…read morefamily. From the front desk to all the personnel involved in clients care-they communicate effectively, respectfully and always focus on the best interest of the client.

There billing system is ridiculous, I had to provide a credit card when filling out the paper work…read morefor my daughter and when I got the credit card bill, my husband told me to switch to his HSA account. I called and switched over to HSA, it took them 3 months to credit my card after they already charged the HSA account. That's not even the worst part, they continued to charge both accounts. It took me another 2 months to clear it up, awful front desk service!! They need to be local and not have some 1800, take their calls. 0 for customer service!

From the owner: At Thriveworks in Beachwood, OH, you can get therapy online & in person. We offer individual…read moretherapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days. Our licensed clinicians & psychiatric providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online. Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.

I have known Amy for many years. She is kind and compassionate. I admire her success with a wide…read morerange of clients. She is an excellent choice of therapist for many, and especially if you benefit from a good listener capable of astute advice if needed. Try Amy: You will feel heard, and she does work with her whole heart.

She doesn't care about her patients. My husband started seeing her in order to stop our divorce. I…read morewent with him once for couples counseling and she did nothing. She just sat there the entire time and didn't say a single word. She's only in it for the money. I would definitely do research before having her as a therapist. Too many negative reviews out there

Excellent instruction from experienced counselors. Interaction with other practicing counselors…read more Nice facilities.