Worst customer service on the planet. I gave this company at least three different chances to make good on their shoddy work and promises. I could explain all the details, but isn't worth my time writing it or yours reading it. As someone who has worked in the construction industry in Wilmington for nearly 20 years, I would recommend you use a different HVAC contractor for install and service / maintenance. read more

Mold/Mildew Issues - Express caution! We've been dealing with recurring mold growth around our bathroom fans in our new construction home, and our builder confirmed that Humphrey Heating & Air was the HVAC installer. Despite multiple service requests over the last two years, the issue has only worsened. The company installed backflow dampers last year as a supposed fix, but the mold returned, now spreading even more. This year, someone from their team showed up unannounced because they were in a development across the street. When I told them it wasn't a good time, I heard nothing back, despite multiple written follow-ups. Only after I mentioned legal representation did I get a call back during which I was laughed at. That level of unprofessionalism speaks for itself. Several of our neighbors are experiencing the exact same issue, which points to a larger installation or design flaw. Instead of owning the problem, Humphrey Heating & Air chose to deflect blame onto homeowners and avoid meaningful engagement. If you're looking for a contractor who stands behind their work and treats customers with respect, I recommend looking elsewhere. read more

Humphrey Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Wilmington, North Carolina

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Horrible!! Dont even bother with this company! Save yourself the aggravation!! This company has the worst customer service & even worse installation crew! If you don't mind not having the job done right, the first time..THIS IS YOUR PLACE!! If you enjoy multiple visits to "fix" the same item, multiple times..THIS IS YOUR PLACE!! If you don't mind an inspector dropping by, informing you of faulty installation...THIS IS THE PLACE!! If you don't mind spending thousands of dollars, to fix what they broke..THIS IS THE PLACE!! If you don't mind, hiring ANOTHER company to fix what was broken..THIS IS THE PLACE!! If you don't mind unprofessional employees and management..THIS IS THE PLACE!! Seriously folks, SKIP THIS COMPANY! Save yourself the aggravation and trouble! One star given because, it's the lowest yelp allows! read more

I have mixed feelings about this company. They were selected by my builder, so I did not choose them. They installed wrong pieces of equipment initially, to the point that my AC ran all the time all day and could not maintain the 74F setting of the thermostat. So just a few months after moving into my new house I had to call them for service. The woman who answers their phone was very defensive when I called and said the system could not holding the set temperature. I mean she was down right rude and argued with me! She was trying to set me straight on how AC was "here in Wilmington". I've lived in NC for over 40 years. I know how AC is supposed to be in the southern heat. They sent a tech out who was really great. He was polite. He listened (without arguing) and explained everything he found and did. He found they had installed the wrong damper control board and a couple of other items I don't remember. He said the dampers were not being signaled correctly to open and let the cold air through to the main part of the house. It was funneling most of it to our bonus room. That problem was taken care of. So for my experience with him I would give 5 stars. The woman who answers their phone gets 1 star, because she answered the phone. One year later guess what? The AC is not able to maintain the temperature set at the thermostat. By 4PM the thermostat is reading 78F, and the temperature inside won't return to 74F until about 11PM. This is every day. The AC runs continuously from early morning until late at night. I am sure this system is going to be worn out in a very short time. So I called again and got the same woman with the same attitude. She argued with me a little bit but the. promised to put my name on the service call list and that I would be called when "scheduling" identified a day they could come out. I called on Monday. By Friday I still have not heard from them and have no idea when they will come out. I also will have to pay a $95 diagnostic fee when they do arrive. Update: it turns out they did try to call me that week but had recorded my phone number incorrectly. My phone call to them corrected that and we arranged a time for the service call. The tech was knowledgeable and polite. He found the Freon level in the system was low but could find no leaks. The conclusion was an insufficient Freon load was done on installation. The system is 15 months old. The service call and Freon charge were considered warranty by the company with no charge to me. The AC has worked great since. read more

Run hard, and far away from this company. Their customer service stinks. They WILL NOT give you an appointment. They put your name on a list and you have to wait and hope that your name bubbles up to the top. Not only that, we have a new house, they installed a new HVAC until 3 years ago and it's not working. They now want to charge us a $95 service charge to come look at their unit that they installed 3 years ago that is dud. read more