Nice clean space. Good supplies , great price. Everything easy. Great store overall. Lots of…read morevariety in treats and supplies.

I took my dog in to get a Dremel nail trim last week. The gal working basically took the points…read moreoff my dogs nails. When someone pays 20 dollars for a nail trim they expect you to round the nails as far as you can, not just take the sharp points off. She came back out and said she was not able to get the dewclaw because he was squirming. I am not paying you 20 bucks to do half of a job. In feeling my dogs nails, someone of them are curling which means she missed a couple. Very unprofessional. This doesn't seem like a real groomer, just a sideline and not really knowing what they are doing. I won't be back.

Today was my first time bringing my dog in for a grooming. I read so many great reviews at this…read moreparticular petsmart in Palm Desert. Sandy and Sonny welcomed me and my pet with amazing customer service they were so kind . Sandy took care of my baby, sandy was so kind and helpful , making sure I knew what to expect and the deals/promotions for being a customer with them ! When I picked up my baby she looked beautiful , cleaned and so happy !! She enjoyed her self care evening with the ladies at petsmart ! Sandy and Sonny are so nice , I will only take my dog here from here on out ! Thank you Sandy !! See you soon! I also want to point out the front end cashiers . They are amazing and so nice ! I didn't catch one of their names but she had short hair and glasses. She was so cool and kind , making sure I had the app and not missing out on any deals ! Thank you Monterey Pet Smart for a great experience!

The store is fine…read more Im only writing this review today for one reason and that's because the lady at the register with the long dark hair should not be working in customer service. Shes rude. She shouldn't be on the register representing your store.

A bit more expensive than others, but the staff was amazing. Scott was helpful and nice. I trust…read morethe slightly higher prices are because they take better care of the staff, because they were noticeably happier than similar places. Great selection of dog food. No waiting, great folks, easy parking. I'm a fan.

Went here today for a shot clinic for my senior pet. While I would give Vetco and their…read moreaccessibility to affordable shots five stars, the customer service part of the store itself is lacking. After spending time in line at the clinic and then trying to pay with Apple Pay, which was down, I asked if I could use the restroom. I was told that they are not open to the public. Hmmmm.......I think the slogan for Petco is, " Where the pets go.'" Well, they don't let humans use their bathroom even as a paying customer with a 17-year-old dog in mid-July. When I got back to the car it said it was 110 degrees. The initially polite cashier who later claimed on the phone to also be the manager recommends you go to Aldi with your pet in tow as "theirs are really nice." I get how businesses have to crack down on who uses their facilities due to theft and just lack of respect for cleanliness, but being denied usage of a facility where you have non-service animal is a bit ridiculous because, well, they're a PET store. He even seemed happy with himself for the recommendation (like doing me/us a favor?) which didn't help solve my problem. So I decided to call and speak to the manager and it turns out he was/is the manager. Another hmmmm. If that's the case, he needs to work on his soft skills or at the very least have signage that indicates there is no public bathroom as policy. I remember the Palm Springs location associate once said to me they recommend TJ Maxx's bathroom next door. He acted the same way like it was a bro tip. So this seems to be a pattern and I'm not sure how these other corporations feel about being the rest stop for a neighbor. I drove to Petsmart down the street and used their restroom with no issue with my dog, bought something I didn't really need, and donated $2 to their charity of the day. Kinda felt more like a bathroom fee but good karma or dogma comes back around. When you gotta go....you gotta go.

The guys there are awfully friendly. You can't bump into an…read moreassociate there without them trying to help you. It feels very friendly in there. It like they actually WANT you in there. So unlike others these days. Is it a franchise? Somebody is doing a great job. Nay They all are. !!

I stopped into PetSmart recently just to pick up a Kong toy for our aggressive chewing German…read moreShort-Haired Pointer--and walked into something that felt more like a neighborhood gathering than a store run. Right at the entrance, a local rescue had puppies up for adoption. It was more than just cute--it was heartwarming. Staff and volunteers were both passionate and ingratiating: They took the time to introduce each pup and talk to interested families. It wasn't just a display--it was a chance to make a real connection, and you could feel it. When the line at checkout started to build, one of the employees didn't hesitate--immediately opened another register without being asked. That kind of customer service is so rare these days, and I immediately noticed it. It kept things moving and let the old lady at the front take her time. What really struck me, though, was the atmosphere. People chatted with each other in the aisles about pets, swapped advice on the best dog beds, and pointed out toys their pets loved. The staff was right there in sharing their experiences and expertise in equal measures--friendly, helpful, and clearly there for the animals. PetSmart wasn't just a place to shop--it was a place where animal lovers connected. Efficient, caring, and full of heart. I'll definitely be back.

Emerson is so nice and helpful!! The store is so cute and has so many options i feel good about…read morebuying for my dog :)

Great service, wonderful owner, spot on elite curation. I purchased the best dog harness thing I've…read moreever seen (Italian). Will be back!

Someone loves pets! An amazing array of toys, clothes, beds, leads, collars, snacks and sooo much…read moremore for your best fur baby. It is easy to see from the solo staff member that they know their clientele, it's your fur baby. He helped with our many questions. This isn't a chain store but rather a local company that loves pets as much as you do. Drop by and check them out. You simply can't be disappointed.

Have you met Al? Al is the best he gave Aspen all the love she needed for her shopping experience…read more Oh my goodness this is the cutest store with every item you can possibly need. Al was so patient with Aspen and made sure her new harness fitted perfectly. This is definitely a stop you need to make with your four legged babies.

Out here in Palm Desert we are fortunate to have some truly wonderful small businesses…read more Many of us in Sun City Palm Desert (9,000 or so residents) can be seen in our golf carts with poodles, Havanese, chiweenies, boxers, maltese, king charles spaniels, westies, greyhounds, and mixes of all of the above. We have three senior rescues who love their treats. One has a kidney condition, so she has a special diet. On Wednesday, I stopped in to Pet Oasis for the first time. We needed a little bell for our little blue heeler/GSP mix who is now deaf, so that I can hear when she is around my feet and I can keep from falling over on her. Jeannine helped me find the perfect bell plus the most amazing and reasonably priced soft treats for these old doggies. The store is gorgeous, and to a pet owner, a lot like Christmas morning. Toys, feeding pads, beds, climbers, jackets, and all kinds of colorful accessories will catch your eye. It is just a beautiful place! There is a wall full of various refrigerated meals, including one special kidney support product that appealed to us for our darling patient. There are many, many soft treats, vegan treats, and broths of several kinds. I found one amazing turkey bone broth which is kombucha inspired. This is the kind of store where I "run in to buy a couple of things" and then carry a shopping bag full of goodies. Maybe I need a secret checkbook and title the purchases "essentials". I was headed out to my husband's physical therapy session and it was a bazillion degrees outside so I left my items with Jeannine and her coworker where they'd remain cool until Incould return after. The three dogs were thrilled to get the lamb treats and the fish when we got home. Little Annie, now wearing her cat bell, gobbled up her prescription food from the vet's office which also had the broth on top. I found the prices reasonable and the assortment of flavors, whether raw or air-dried, to be extensive. My own human food cabinet is way less appealing than is their special treats drawer. Knowing Pet Oasis is here right down the street is fantastic. The people are welcoming and knowledgeable. Love for pets is in the air here. I guess I can manage to eat my broccoli frittatas and black beans every day so we can bring an appealing culinary experience to these rascals and sneak in to Pet Oasis for new surprises. "Are they spoiled" you ask. Yes they're spoiled. Little alarm clocks watching for meals and snacks in their bellies are never wrong, am I right? You can find us on the third tee greenbelt at Mountainview Golf Course, sitting on a bench on the hillock, mostly every morning, sharing treats from Pet Oasis, listening to podcasts, and smelling all the smells.

I was greeted the moment I walked in & the gentleman who was there (Frank) came out from behind the…read morecounter to help me with items for my new puppy. I really appreciated the assist & will definitely go back!

While I'm not an owner of an aquarium, I did have a problem with a water pump similar to an…read moreaquarium. J. P. promptly returned my call and advised me that Michael or Alvin would be happy to look at my problem. Michael greeted my and quietly looked at my pump and patiently listened to my predicament. He took my cat water dispenser and water pump to the back and within three minutes returned with the pump cleaned and operating. No objections or superior attitude, just very exceptional customer service. If you need anything aquarium related taken care of in Palm Desert, I highly recommend Zen for their selection and their awesome assistance.

I stopped in to Zen Aquatics because I am curious about installing a koi pond in the backyard but…read morehave zero experience with fish. I was impressed by the water world inside this store with a truly magnificent tank by the register that had the coolest stingray swimming around. I was told that the owner, JP, has extensive knowledge about everything koi ponds and is a wonderful resource for advising on the installation and required equipment. I wasn't sure that koi would live in this hot desert environment but apparently they do just fine! Zen had a great selection of koi fish in multiple sizes and all the accoutrements to go with them. If I go through with the project I will definitely hit JP up!