They are really nice and helpful. They assisted me with how to make an account and and what I had…read moreto do to qualify for a loan and what credit bureau they use so it made it really easy for me to narrow down exactly what I had to do

From the owner: Our Credit Union is a member owned, not-for-profit organization whose objective is to meet the…read moreneeds of our members through professional, prompt, courteous service with a personal touch. We are governed by an elected board of volunteer directors, who set the policies and procedures for the operation of the credit union. We will continue to honor our Statement of Commitment to members by providing safe, sound, and competitive financial services to our members. We are committed to the philosophy of helping each member in a responsible, caring and professional manner. We strive to provide innovative solutions to the present and future financial needs of our members. We take great pride in treating everyone with the same respect and courtesy. Doing so will ultimately make us your one stop financial institution.

ATM with convenient entrance/exit to the main street +…read moreI don't have to get out the car = Yay! Quick money & I'm driving again :D

8 have been with US Bank for a long, long time, Probably at least 2 decades. Since then, I have had…read moreno surprise fees and great service. The only regret that I have is that the nearest office is on Mentor Ave, Mentor Ohio 44060. I live on Nelson St. in Painesville, Ohio and have to take public transportation wherever I go. My P/t seasonal job is near downtown Painesville, and I am disabled with CHF and a bad left hip replacement. Sometimes I end up having to withdraw after work at a non-network ATM because I am exhausted and only want to get home, so I have to pay fees to US Bank and the institution that I withdraw money from. I wish that there were a US Bank in Downtown Painesville. That is,my only inconvenience. The services and quality are great! Thank You!

The BRANCH BANKER Abraham J Arcos is a knowledgeable pleasant and helpful individual…read more He has been very and helpful. The tellers also gave me guidance that was much more helpful than the corporate phone system. Thanks to all at the branch.

You will never find a better financial institution that really goes the extra mile for their…read moreshareholders!

Do not bank here! They keep adding new fees whenever they feel like it. You must have $500. Minimum…read morein your account at all times or you will be charged a $2.00 fee every day until you deposit more money. They will change you a fee for every transaction at Giant eagle and Walmart unless you sign up for their program pay the $6.00 a month for unlimited transactions. I have been a customer with the CU for 25 years! So again do not bank here!! Do not talk to ROB a bank associate , he won't help you at all! They deserve a negative rating. I'm closing my account and going to AREAL BANK! The end!

I had a great experience opening a business checking account. Ian was professional and engaging and…read moremade it a very easy process

Went into the plaza blvd. Chase branch with an account issue not expecting much. I was on my lunch…read morebreak. I honestly didn't expect much when walked in the door but was instantly helped by a teller. The personal banker greeted me with in 2 mins. He listened and understood my issue. He quickly checked my account and knew how to deal with what had occurred. I had an unusual fraud issue but he treated me with respect and was empathetic. He was able to fix the issue with no run around or throwing any fees what so ever. I was probably there a total of 15 minutes. I have never left a review for anything, but I but felt like had to mention this experience. I went in upset and anxious, and i left feeling relieved and most important my account issue fixed. I recommend anyone that ever needs to deal a personal banker to deal with this branch and this young man. (Not sure if i should put names on here.)

Don't use this bank. They are very shady. I moved out of state and they wouldn't transfer the money…read moreto my new account because it was very slightly over $10K so they said that they needed to get the regional manager to sign off on it. Now get this: Somehow, that regional manager was NEVER available for several months. I called and emailed repeatedly during this time, but they just ignored me. So they got to charge my account a monthly fee for SEVERAL MONTHS. When they charged enough account fees to finally get my balance under $10,000, somehow the regional manager became magically available and I was finally able to get my money. So if that's NOT the kind of customer experience you crave, I recommend staying far away from them.

I am actually really surprised by these low reviews! To be completely up front, I have only dealt…read morewith the tellers but every single one of has been professional, polite and helpful. I see them about once a month and always are great.

I have been a member for so many years, they are just great to work…read morewith. They make things easy for you, which I like so much. I had some money coming to me that I didn't know about, they found me somehow and called me. I was so happy to hear the news about the funds I had . They were wonderful!

Great credit union! Needs an update on the inside and to be more technologically advanced, but…read moreother than that I am very happy with my little credit union. They know me by name and we are all a family. 10/10 recommend anyone who is looking to open a new account or get a loan go to the credit union

The staff at the local branch are all very nice & professional but the customer service phone line…read moreis not helpful can be on hold for over a hour. The main branches rules for new customers needs to be updated, cause to put a 8-10 days hold someone's personal or business checks is just wrong this has made us reply on credit cards to run our business & personal life's which has cost us hundreds in interest charges since we can't get access to our paychecks. It might be time to get another bank this was our welcome to mentor Ohio

My family has been banking at Ohio Savings for more then 40 years and have always been satisfied…read morewith the courteous and pleasant service, so much so that when I moved 3 times and now live across town I still bank with them. Pam has helped me and my family many times in many ways. She may have had a bad day but probably was just following the banks rules even if she didn't agree with them. As a senior I find the fees competitive with other banks.

Completely dissatisfied. Have been a loyal customer for over 10 years. Even though they have…read moreoutrageous maintenance fees and almost no local branches. My girlfriend and I have an appartment together and she would give me her checks to deposit at Ohio savings into my account and then I would write a check and pay our rent. I have been doing this for 9 months now. This month I go in to deposit her checks and pay our rent. Pam the assistant bank manager calls me and says they will not deposit the checks without my girlfriend in person with an ID. I ask and tell her that I have been doing it this way for 9 months. Her response was tat it must have been getting Threw the cracks somehow and she would not allow it. So the next day my girlfriend and I go into the local mentor branch to see Pam. And now she won't cash the checks because I don't have enough money in my account to cover the checks, which I know is bank procedure. So after 10+ years of being a loyal customer I closed the account and she became very snobby and even struck me with a stack of papers for not being a gentleman and pulling my girlfriends chair out for her to sit... I will and would never recommend anyone use this bank ever. High fees, lack of locations and non friendly employees.