Roadtrip to The Ark Encounter one overnight. Lawrenceburg, Ohio for May 3, 2026…read more Our experience was horrible in regards to bed cleanliness, bathroom cleanliness and customer care/service. When we were getting ready for bed, we turned down the King size bed in room 624, the fitted sheet was stained with a medium sized skidmark (fecal matter) showing the linen had not been washed or maybe changed. Further examination showed the stain passed through the fitted sheet down through to the mattress cover. The mattress cover itself had additional stains that resembled bed wetting with severe yellow staining on the rt side edge, with splattered brown stains on the side of the mattress cover. We did not discover the condition of the bed linen until we turned the bed down at 11:30 pm. We immediately called the front desk to report the issue. It took 2 contacts with the front desk to get sheets which did not fit the king size bed because they were queen flat sheets and no fitted sheet. She alleged there were no King fitted sheets available. The long haired redheaded young lady who brought the flat sheets was not kind or helpful when she informed us she was 5 min past her shift and she was unable to do anything more for us. We told her to please find a fitted sheet for us. She returned with a fitted sheet but when we tried to make the bed, it was a Queen size sheet!! She reluctantly went to speak with someone who might help us obtain a fitted King sheet. The next young lady who brought a fitted King sheet was even more curt and unkind. She brought the correct size fitted King sheet but had a harsh rude tone and way of handing it over. I tried to show her the condition of the bed but refused to come in and see it stating she was not allowed to come into the room, even though the other young lady had come in when I wanted to show her the foul condition of the shower and bathroom floor; red mold throughout the lower tile and edge of the shower pan. The bathroom floor had not been vaccumed or swept before we occupied the room The two young ladies we dealt with, did not treat us with kindness nor in a professional manner... it was as if we were a bother. We took pictures of the soiled bedding and will email a letter to corporate when I find the address. I do want to give kudos to the check in clerk, Venus, who was friendly and professional. Manager Ashlyn seemed genuinely concerned about our horrid experience. Ashlyn was kind and professional. The welcome complimentary Chocolate Chip cookies were super delicious and a surprise to us at check in. I cannot recommend this hotel and I hope this experience is an anomaly. Because of the overnight employees' lack of interest to resolve the issue at the time it was discovered... I will not return... Oh... and the sheets appeared to be so old that the weave was shred in several areas. There was no microwave or refrigerator. We found out later we could have separately rented them had we asked for them. But they should have given us the option. We were advised that only suites were equipped with a microwave and refrigerator.

Our family guests found NO towels in rooms upon arrival…read more After the first day, they told our family guests to leave their room and they would clean the room and replace the used towels. Our family members finally had to leave their bags of garbage in the hall because no one serviced their suite!!! When they returned after the hour, nothing had been cleaned in the hotel and NO still no fresh towels!!! For $900 you should get a least daily room service and fresh towels!!! My wife called to complain and got excuses! "We are just too busy!" "We don't have enough help!" No change, just excuses!!! For the cost our family members felt they had been abused!!! Hilton needs to clean up their act or get out of the hotel business!!!

Rooms were clean and good. Had a nice breakfast standard for economy hotels. Swimming pool was…read morenice. Some items we were disappointed about: 1. Hot Tub did not work. 2. No Towels in the pool area, and the phone would not connect with the office staff. 3. Had a real funky smell in the hall way near our room, which led to the pool area. 4. Wash clothes were worn out and thread bare.

In a last minute pinch we had to change hotels for our daughter's graduation. Called hotel & April…read morewas able to not only secure a room, but allowed us to check in early for minimal fee. Wonderful customer service!

Beautiful historic hotel in downtown Batesville, IN…read moreCompletely remodeled rooms in 2016. Biergarten and Bier Hall Restaurant and Bar are fabulous!

Flew into Batesville for a day to visit a client, decided to stay at the Sherman. Have to tell you…read moremy expectations were very low as I figured "I'm in middle of Indiana, how good can this be?" Well, to start, the hotel itself is small yet historic and completely remodeled. Room is small yet upgraded and i really enjoyed the shower water pressure. The bar has incredibly affordable prices (compared to la) but equally as tasty. The restaurant, despite poor reviews from what seems like folks with either unrealistic expectations or simply a poor palette, is incredible. Got the onion soup + brat plate -- worth every penny. Was the place fairly empty when i got in? Sure. But so was the town. I'd go back here in a heart beat. If you read any reviews about this place, read mine. I'm as picky as they come and really enjoyed myself here. In addition, those complaining about the prices of the restaurant.... don't come to LA. You'll just complain all day. To the owners of the hotel + restaurant = great job. To preserve a place that's almost 200 years old, while upgrading certain aspects to maintain an up to date look, is really inspiring. Edit : listening to tables near me, everyone is enjoying food + drinking beer and having a positive experience. Not sure what the poor reviews below me were talking about. One thing to note about reviews on a small business: don't be so harsh. This isn't some large corporation that has customer service departments to feed your complaints. This is a local business that is directly affected by your reviews. Be considerate. 2nd edit: had the cheesecake. Better than your mother's.

Stayed here over the weekend room was absolutely disgusting hair in shower,toothpaste in sink, poop…read morestains still in toilet, dust all over head board of bed, sticky night stand with drink rings still on it, and trash was not taken out as it still had a nasty spit cup in it. I sent an email with pictures attached to management requesting a refund or a voucher to another Hampton inn to use later and still no response from her.

We usually have good experiences with Hampton Inns but this is one of the worse Hampton inns we've…read moreever stayed in. The front desk clerk was rude and not helpful. The breakfast didn't have much waffle mix left at 8:30 and they were totally out of syrup. And one of the elevators were out. Just not a good experience.

The desk host vanessa was a huge help. Our car broke down with three kids and she was quick to help…read moreus het in a room, helped with bags and even offered to carry one of the rugrats up for me! She was truly heavenly! Breakfast was great and the kitchen staff was super friendly and graciously refilled anything that needed. If we ever need to stay in seymour Indiana again we will be back!

We have been IHG Reward members since 2008 and are Platinum members. We often book through the App…read more Tonight we had the worst check-in experience we have ever had at an IHG hotel. The staff member could not find our reservation in their computer. We booked the room at 8:58 PM. We even gave them our confirmation # from the email we got. Still nothing. Another staff member checked their computer and found our name in it, but still claimed their was no reservation in their system. We were next asked to provide our membership number. Even though we showed them the number on our App, we were told the number was showing as invalid. They said they could book us a room, even though the app and email clearly showed we had booked a room in their hotel. We had to pay for the room they booked us. Now we will have to sort out being double charged. It was ironic we had to initial that if we smoked in our room we would have to pay $150 cleaning fee, as the lobby reeked of cigarette smoke. There were guests with the exterior doors at the end of the hallway propped open. They were smoking on the stoop. It took over 15 minutes to finally get a room at 10:30 at night, by the time we were done our eyes and throats were burning from the smoke coming down the hallways through the lobby. No apologies were made to us, we probably won't receive our rewards points as they claimed our number was invalid. Time for some staff customer service training on how to still make guests feel valued even when things go wrong.

A very lovely historic-building hotel in a beautiful location! Would highly recommend staying here…read morefor a trip to Madison IN. We loved the high ceilings in the rooms, the on-demand coffee station, and the elevated continental breakfast in the morning (fritatas, potatoes, egg mcmuffins). Also, when you step outside there is the river/riverwalk - a great place to have your basecamp. While it is (slightly) off the beaten path, if you are up for a nice walk it is still totally walkable to the city.

What a lovely hotel!! If you like history like I do you will absolutely be obsessed! Even if you…read moredon't like history, this is a beautiful hotel! The rooms are so pretty and clean! The hotel staff are all so friendly and helpful! The breakfast is really tasty and has a lot of great options! The views of the river are breathtaking and so peaceful! We had a phenomenal stay!!!

I was happy that this hotel was "pet friendly" until they would not allow me to have my dog (little…read morechiweenie) with me at breakfast. I just rolled with it though. The bathroom floor had dirt along the edges and in the corners. The bed was so comfortable and I slept very well the first night. The softened water coupled with the Dove shampoo left my hair soft, smooth and silky. Housekeeping did come knocking the first morning. It would be more eco-friendly for guests to request when service is needed. Staff is helpful. Room was good temp. Breakfast was good. Great location to everything. I probably will not choose this hotel next time.

The hotel wAs basic and clean the rooms were laid out nicely and had a good size fridge breakfast…read morewas good as I was here on a business trip for work. The staff greeted us friendly wish the pool was open later parking was kinda rough as only a few spots up front and some had to park in the back. Close to most places to eat and a quick drive everything was very nice haven't stayed in a hotel for a few years but this exp was a good one thanks

We recently stayed at this great hotel. It's in a old building that has been wonderfully converted…read moreinto a unique hotel. It's close to both downtown Madison, the river and the Lanier house. It's also very close to a nice (not kidding!) Dollar General Market that is very handy for all those things I always forget to take on a trip. The Chandler is yet another reason to visit Madison. We are already looking forward to our next stay. Their practice of not having an employee who customers meet face-to-face and instead using text/email for entrance instructions is probably off-putting for some (it initially was for me), but their system works just fine. I encourage you to not be intimidated by it.

The Chandler was amazing to stay at. From the safety of door codes at entry of the building to the…read moreprivacy of the rooftop hang out area, this place is perfect. Right down town Madison in the perfect location this place was amazing. A must stay if you're ever in Madison,Indiana!

Great front desk staff, very nice and helpful, they are not clicking away on their cell phones and…read moredo not act like you are bothering them when you ask a question. They actually go out of their way to be helpful. Will stay there again when we go back with the grandkids. Nice clean updated rooms. Great work out center or gym and tasty free breakfast. There is ample parking too.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.