Dr. is great as is her NP/PA. The problem is the system to reach the doctor. You reach out…read morethrough the portal but it takes awhile for response. If you call the phone number you are told they do not contract the doctor, they use the same system and wait for the doctor to reply. If it's not time sensitive that's o.k, but occasionally it might be. This is a frustrating system with City of Hope both Pasadena and Duarte.

I have absolute confident to Dr. Feng. She is so knowledgeable and kind. She is so polite and cares…read moreabout everything. I recommend her to others for sure.

A great experience with this practice. Dr. Klenck is an outstanding surgeon with many years in…read morethe field. I recently had a full knee replacement with Dr. Klenck and he made sure that all precautions were taken to ensure a successful experience. He really cares about his patients. The Surgery Scheduler, Jennifer, also does an outstanding job of scheduling procedures and making sure that all of the necessary pre op referrals are completed in a timely manner. Highly recommended!

If you care about your health and well being, do not come to a place that practices mill medicine,…read morecontrary to the standard of care. Multiple rushed and poor experiences here with several physicians. Most of your face time here is with physician assistants. When a doctor experiences significant tactile resistance during an injection and openly admits a lesion isn't behaving like a typical cyst, shifting to a passive "wait-and-see" approach without looking at your historical imaging is simply a contradiction in clinical logic. Calling that out isn't about being confrontational; it is about recognizing that your intuition was right, your questions are valid. Dr. Billings operates a medical mill. I came to see Dr Billings (incidentally CEO of Pasadena Orthopedics) for a thumb lesion xrayed 5 years ago and never biopsied. She injected my thumb without so much as objectively establishing if the lesion was solid or cystic. She told me with utmost confidence that I have a cyst. She suddenly revised her diagnosis while in the midst of obviously struggling to inject the lesion with steroids. She wanted to move fast because volume means Benjamins $. I walked in with little to no pain, and walked out unable to fully flex or extend my thumb without pain. The office then gave me the run around for a simple imaging request after the pain progressively worsened and insinuated that the response to my injection in 6 weeks is "diagnostic." No rationale was offered. Billings tried to pivot with, "let's see if we get a treatment response." Truth is, she realized unnecessary needle trauma would have to be healed from forcefully trying to inject steroids (liquid) in something with the density of an eraser (before imaging could become meaningful). I offered to show them prior imaging, but they were too busy churning out patients. I came here for diagnostic clarity, not to sit around for 2 hours and be provided substandard care. The audacity of trying to pass it off as, "let's wait to see if the treatment responds" (damn well knowing it's not behaving like a cyst and forcing fluid in a solid mass in a patient's thumb). Come on now.

I'm not going to lie, I was going to give up on coming here…read more I originally had Dr. Barry Blum as my PCP, and then he retired. Come to find out that Dr. Arthur Ayvazian is now caring for his patients. So, I'm here for my physical and I every time I come here it is usually the longest wait. Last time I was here, I waited over 50 mins to be called. I was very upset Hence why I was going to give up on this place. But, I figured I'd give this facility another chance and I'm glad I did. I had such a great experience this time around. One, because I ONLY waited for maybe 10 minutes. And two, I appreciated the care that my doctor provided. Dr. Ayvazian is professional and also warm welcoming. I felt very comfortable talking to him and discussing the issues that I was currently experiencing.

Doctors appointment should have quicker access to lab techs. It's very troublesome to order labs…read moreand expect patients to make "another" appointment to complete the recommended labs, this requires additional time off from work and pay another $12 parking fee to do the recommended follow-up. What's the point of even having a connected lab? We have been waiting an hour

I love that the patients need to wait outside until their temperature is checked. I also like that…read morethey provide antibacterial gel when we enter their office. It's nice not having to use my antibacterial gel, although I did after filling out the forms. There was antibacterial gel on the table by my chair, but I chose to use my own. If I could give more than 5 stars, I would. How many times have you heard a medical assistant say that they would contact us if an earlier appointment date is available, and you never hear from them? In this case, the medical assistant contacted us when 2 appointments were available. Kudos to the medical assistant! If you're discouraged about the amount of time it will take to have an appointment, Dr. Liu is worth waiting for. He thoroughly read the forms that I filled out. He addressed all of my health issues. I knew the first names of my specialists, and he knew the first and last names of all but one of my numerous doctors. I admired how Dr. Liu took his time with me. I felt like a patient, and not a number. I would highly recommend Dr. Liu to anyone who is looking for an awesome primary care doctor.

My experience Dr. Lou and his staff are very professional and courteous. They have moved there…read moreoffice to Alhambra. I've always loved going to the San Marino office but the new location is Perfect. They have a lab in the same building which benefits those in need of blood tests.

I have been with Dr. Poladian for several years now, and still continue to get excellent care. I…read moreappreciate her attentiveness to my concerns, her straight forward talk, and her ability to work with me on a plan of action for care. I think it's pretty cool that she has medical students in her practice and she has them come in first to see what's going on, then she comes in with them to teach them, as well as to care for me. (They ask if they can come in prior to doing so, and will respect your request to not come in if you don't want them in the room).

Doctor Poladian is never available. You will always see a nurse practitioner…read more When you call they NEVER answer but you come in and they are all sitting around not on the phone. Returned calls are 2 days later not 24 hours. Appointments are months in advance even tho you won't see the doctor. Now they want to charge you a yearly "membership fee" of $250. See below for email sent. That's insane! These doctor just want your money and insurance money. I left this place for another doctor that's available and the office answers their phone. Beginning February 1, 2026, our practice will implement an annual administrative fee of $250 per calendar year to help offset the cost of certain non-clinical and non-covered administrative services that are not reimbursed by insurance plans.

My husband has been seeing Dr. Reehal for over 10 years for his RA and loves him. However, the Dr…read morejust moved to a new office at Keck and we got billed over $2,000 for a 10 min office visit, including a cortisone injection (he's had this done many times at the old office). We've never been charged much for this same thing since we have PPO insurance. Billing is treating it as a hospital visit though this was the Dr office. No one has been able to help us. At the very least, tell us up front that it will cost $$$$$ for the visit. Then we would not have made the appointment! I cannot believe we are being treated this way. Beware!

I am incredibly grateful that a second opinion referral led me to Dr. Reehal. I have a complex…read moremedical diagnosis that's been difficult to treat. Dr. Reehal is by far the most humble, compassionate, and caring practitioner I have ever worked with. In our first meeting he had clearly read through my medical details so we could have a productive conversation. He has actively pursued collaboration with several other specialists, visited me in the hospital and ensured that I was receiving adequate care, and he's extremely accessible and communicative. If he says he's going to follow up with me, he does. Nothing falls through the cracks. He genuinely wants to learn from my condition and help me and his concern for my well being is very clear. This is in stark contrast to most experiences I have had with other doctors. It's not only refreshing, but emotional. With the level of physical decline I am experiencing, I would expect to feel hopeless, but Dr. Reehal gives me hope. I would recommend him without reservation.

Dr Beutler continues to give incredible care to my 93 year old mom. She is available on short…read morenotice much of the time. Her judgment is excellent. She is very knowledgeable, very compassionate and very patient. Plus Melissa is amazing. Dr Beutler also has a great network of referrals in the greater Pasadena area. Dr Beutler will never rush an appointment and takes the time to really find out what is going on. I feel very thankful for Dr Beutler and Melissa.

Dr. Beutler is a skilled and caring physician. She is the Internist for several members of my…read morefamily and has diagnosed conditions that other doctors missed. Appointments are not rushed and she takes the time to perform thorough exams and to answer questions. Her staff is friendly and I have never had a problem getting in to see her on short notice.

Dr. Tong is a very thorough professional. On our initial visit, she took her time with me and…read moregathered all of the information she could. She took an interest in all of my symptoms, not just the main ones I came in for. In our follow-ups her thoroughness is also evident. She has helped me quite a bit and under her care I am hopeful for continued improvement. Waiting times at her office are less than for most doctors. Parking is easy.

I have been seeing this wonderful RA doctor, Dr Tong since 1998. She's very compassionate and very…read moresoft spoken. She listens and takes her time with you. The best rheumatologist specialist and I love her. I had gone through 10 RA specialists before Dr Tong since 1991 when diagnosed with RA and by far she has been the best rheumatologist specialist. I highly recommend Dr. Irene Tong and you won't be disappointed. You might have to wait a little longer at the lobby or in the patient room but it's worth the wait. Oh.. and the staff, they are so friendly and courteous. A very professional and friendly environment!