I want to make the watch-buying community aware of what happened to me at Huntington Watch in New York. This was my first time ever buying a Rolex, and I came in as a young customer who had just come into money, excited for the experience. They sold me what they claimed was a "brand new" Rolex OP41, but when I got the watch home, I immediately noticed scratches under the dial and tool marks under the lugs and sides of the case--clear signs it had been resized and handled before. The crown was stiff and hard to operate. The box was dirty. I have photos and videos documenting everything. When I went back to confront them, I had to drive two hours there and back, twice. Two staff members tried to double-team me with attitude, pushing back and trying to convince me I actually had the "better" watch, when it was obvious I did not. The staff tried to guilt and gaslight me, deflecting blame and making me feel bad for demanding what I paid for. Only after I stood my ground did they reluctantly swap it for a real new watch--no scratches, flawless crown, totally different feel. They refused to shake my hand, just mumbled "enjoy your watch" and sent me out the door. Before that, they tried to say this was a final sale and that I couldn't return it, acting like they were doing me a favor by giving me what I was owed from the start. I want to be clear: Selling a display/demo watch as "new" is a deceptive business practice. Under New York General Business Law § 349 (Deceptive Acts and Practices) and § 350 (False Advertising), this is illegal. I am currently talking to my lawyers and considering legal action for how they tried to scam me, especially targeting a first-time buyer who was young and not as experienced. I only saw the positive reviews when I bought, but after reading how the owner responds to negative feedback, I can't wait to see the excuses and attitude they bring to this one. Buyers, be very careful and inspect your watch closely before you leave. Don't let them gaslight you, and don't trust everything you see in the reviews. If you're thinking of spending your hard-earned money here, think twice. There are plenty of other dealers who know how to treat people right. EDIT / UPDATE: Since posting this review, the owner, Richard, contacted me directly--calling me three separate times and sending a text message. I explained the situation in detail, but he repeatedly insisted that I return the watch. I made it clear I was not interested in returning it. Today, things escalated: Someone associated with the store sent a group text to me and my family, using my name and address in a threatening message--essentially telling me to take down this review or everyone at my address would face "consequences." This is completely unacceptable. Every message, call, and text has been saved and is available to any relevant authority or party upon request. While at the store, staff told me I "got the better watch" the first time. But if both pieces were truly new, there wouldn't be any difference between them. Now, after getting home and inspecting the watch, there are clear tool marks, dents, and divots on the case back which indicate someone opened the watch up before I bought it. These are not light hairline scratches; they're deep marks that no truly new watch should ever have and evidence the case was opened or resized. This is the second time I was sold a "brand new" watch that shows signs of being used, handled, or resized, certainly not truly new. Let this serve as a warning to anyone considering doing business here: If you encounter a problem and speak up, you may be pressured or threatened instead of being treated like a valued customer. All of the above is based on first-hand facts, documentation, and my own direct experience as a consumer. If anyone doubts the validity of my review, I am willing to provide supporting documentation to any legitimate authority, consumer regulator, or legal counsel. My intent is solely to inform other buyers and prevent future issues--not to defame or harm anyone unjustly. read more

I bought a Rolex from this dealer and i like it as described and best price i don't think that anyone can beat the prices

Richard at Huntington watch was simple to deal with and very straight forward. Everything he described about the watch we recd was exact. The watch was like new and polished to perfection and shipped overnight. If I need a Rolex in the future, this would be my go to company. read more

I just bought my first Rolex and Richard was a gentleman that I have been working with. He was extremely helpful and answered my many questions that he probably thought would never end lol. I got the watch on a Saturday and it was a little tight for my wrist so I contacted Richard about ordering an extra link and it was here by Tuesday. Again, services was great, communication was great, the watch is an absolutely beautiful condition and I would most certainly buy from them again. Thanks for the help Richard! read more

Huntington Watch - Jewelry Near Me - Huntington, New York

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Small issue with the first order. They really stepped up and fixed it promptly. Very impressed and highly recommend. Pic below read more

Huntington Watch - My watch - Jewelry Near Me - Huntington, New York

A GREAT company to do business with. I bought a mint condition Rolex President Oyster Quart that arrived promptly as promised. The watch band was slightly smaller than listed and Richard immediately sent me the extra links to make the fit perfect. Always promptly responsive to any questions or concerns. I will always use them for future purchases and recommend them to my friends. read more

Huntington Watch - Rolex 19018 Just Perfect - Jewelry Near Me - Huntington, New York

I went to this establishment because I see they deal In jewelry and I had a question regarding my fiancé's ring size. The gentleman was extremely helpful and knowledgeable and very personable. I would definitely go to this establishment again the moment I need anything collector or jewelry related. Value is excellent, definitely worth the time! read more

I have now bought two luxury watches from Huntington - outstanding company and easy to do business. They take customer service to a new level - I have never had such excellent service from any company. They take the extra TWO yards !! When they say "MINT" - its as close to brand new as you could expect. Great value. read more

This shop is the real deal! I live in California and I was skeptical about ordering such an expensive watch online, but based on other reviews I decided to give it a try. Best decision ever! The watch is gorgeous!! There was a hiccup during the process which Arthur promptly addressed. The sign of an exceptional establishment isn't how they handle things when all goes well, rather now they respond when mistakes happen. I would buy from Collectors Huntington again without hesitation. Highly recommend!! read more

I have bought two watches from collectors Huntington or Huntington watch. Both experiences were excellent. I was able to talk to someone on the phone easily and the process was smooth and seamless. The watches are all 100% authentic and I highly recommend buying through them. If you are anything like me and somewhat skeptical of buying luxury watches online use Huntington watch and put your worries to rest read more

Huntington Watch - Yacht master 37mm - Jewelry Near Me - Huntington, New York

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I've dealt with many Jewelry businesses in my years . But I'll be honest with everyone that reads my honest reviews I've given businesses from restaurants to here. Huntington is by far the most Honest and thoughtful watch dealer I've ever came across throughout my lifetime. Richard treated my like family, gave me two outstanding deals on rolex watches that were far better then it was described, and that was something you'll rarely see in this business sadly. Again, if you're looking for an affordable luxury watch, look no further my Freinds. Richard will take care of your buy from AP to Zenith high Quality Watches! Again, I'm happy I found this company, as now whenever I need another watch. One stop shop here folks. Happy New Year everyone! Major Istvan Balogh read more

Received my JC Seadweller from them, item was as described, shipping was fast and I couldn't be more satisfied read more

Huntington Watch - Deep sea Seadweller - Jewelry Near Me - Huntington, New York

Very professional easy to deal with and not very pushy would definitely do business with them again I purchased a beautiful Kermit Rolex

Awesome buying experience! Great to work with watch arrived next day!!! Will buy again

If you choose to buy from this company, beware of the business practices they employ. I purchased a Rolex watch on EBay they claimed was in "Mint" condition. They offered a certification they wrote up themselves as a certification. If the watch was as described, we would have not had a problem. The watch they sent had an aftermarket Bezel Insert and Crystal. They were not made by Rolex and were therefore fake. In addition, the watch in the picture was not the one sent. They cited the 30 day return policy, which they have in place for when they get caught doing something shady. I had the watch repaired properly at my expense and they credited back $300 without argument. In this case, they sold the promise of a "Mint" watch that is anything but. Also, they are quite aggressive in the way they communicate in my opinion. read more

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They were extremely easy to deal with. A few emails & texts with Richard, the owner, and I was able to get this watch at a great price. If you're looking for a high end watch, look no further than Collectors. read more

Huntington Watch - AP watch just purchased from Collectors 1946 - Jewelry Near Me - Huntington, New York

I am a watch guy and a collector. I found Richard and Huntington on the computer. Maybe EBay but I can't remember. I decided to call him directly. He was super helpful and gave me great advice regarding what to buy and value. Richard was also very patient as I was nervous and slow to make this decision. I just received my beautiful watch and it was exactly as described. These folks give amazing customer service and I can't wait for our next transaction. Seriously a GREAT experience! read more

absolute perfection from the customer service to meeting the expectations of quality to timely shipping going to be using Huntington again in the future read more

Easy to work with. Straightforward and transparent. And overall nice group. Would definitely buy from again. Only minor frustration was that they are quite busy doing lots of transactions, so not as responsive as I would've liked. But when they did respond after my follow up, very professional and apologetic for being super busy. read more

Bought a Rolex Sea-Dweller (126603) from them. Very professional throughout, fair price and extremely fast shipping. Product came exactly as described with box and papers. I would strongly recommend working with them if you are in the market for a watch, especially one of the more elusive models. They don't play games. They want to do business. Will be buying from them again. read more

Richard @ CH is top notch, This is my 1st Rolex & purchasing a watch of this caliber on line can seam like a giant leap of faith , I spoke directly with Richard , my sea dweller was exactly as advertised and depicted online , the price was great! , I wired funds at 11:00 am and receive my watch within 24 hours. I highly recommend Collectors Huntington if your looking for a luxury watch!!! Thanks Jimmy V read more

I purchased a Rolex Datejust from this company and I could not be more happy with my purchase. It was shipped to me here in North Dallas within a few business days, super fast. The watch is in great condition and looks amazing. The only thing is I wish that I had received the certificate of authenticity with my order. Can anyone at the company help me with retrieving that? I did get my warranty card, which I appreciate. read more

Huntington Watch - Rolex Datejust and Jaguar XF - Jewelry Near Me - Huntington, New York

I have never written a review before however, I felt compelled to do so in this case. I purchased a Rolex datejust in July '23. The watch was beautiful and the transaction seamless. This past month I decided to trade in my beautiful watch for a larger even more elegant Rolex . Even though I live out of state, I knew that this jewelry store was where I was giving my business. Their outstanding customer service and quality Rolex watches will keep me a loyal customer. I cannot speak highly enough about the service I received with a delightful man named Chris. He went above and beyond in finding the perfect watch for me. I can be rather picky, but Chris was patient, communicative, and helpful in guiding me to the perfect watch and better yet, I received the watch the very next day! I will continue to be a loyal customer to Collectors Huntington in the future and I enthusiastically recommend you do too! Thanks again Chris!! Jennifer read more

Bought a Rolex 16618 from Collectors Huntington and I was comfortable with the transaction from the start. Richard maintained excellent communication and worked through some glitches induced by me. Pricing was very competitive and some additional requests were addressed seamlessly. Overall, if I go back into the market in the future to get another watch, I won't hesitate to buy from them again. read more

I've been looking to buy a nice diamond ring for myself for a while now and came across collectors.. to say the least I am very disappointed on the way I was treated. Arthur, the head guy of the place, seemed like he would be nice to work with, but I was wrong. I always check reviews before going into places especially jewelry stores.. wish I did. Arthur appointed me to a few rings that he had available and gave me clear paperwork and prices on them. I told him I was on a budget and I couldn't go outside of it. I knew what I wanted and what I was looking for. He told me to come back a week later so he could have the ring prepared and ready for me to buy. When I came back, it was a completely different ring (way uglier and smaller than what he had showed me). He then doubled the price and gave me an outrageous price that doesn't even make sense for what the item was. Arthur then preceded to scoff at me and told me it was the same ring and I didn't know what I was talking about. It was night and day difference. When I called him out on it being different, he started yelling and being a total jerk about it. I guarantee this Arthur guy does this to many other customers and he gets most of them. The way he carries himself, I can tell he is used to doing this. If I could give him a 0 star review I would but unfortunately that wasn't an option. Please beware of this store! You will regret it. There are much better jewelry stores in New York than this guy running a scam joint. BEWARE!!!!!!! read more

I started to give a 4... Responses to inquiries were a slight bit slow. However, that might have been my impatience more than anything. The strap was a little longer than I was told. That worked out to be a good thing. Saved me about $300 for a new strap. Before I posted I said wait! What was the end game here? I wanted a gorgeous timepiece at a great value. I traded my Daytona at a price that was very fair. I shipped my watch using a prepaid label on Tuesday and I had my new watch on Thursday. I got exactly what I wanted. Oh, I purchased what might be called an entry level Patek. It has moonphase, dates and seconds complications. This is exactly what I wanted and while expensive it was affordable. My plan is to trade with Collectors Coins & Jewelry early and often!!! Try Richard in Huntington or Eddie in Massapequa. I've used both. read more

I just purchased a beautiful mint ROLEX and it exceeded my expectations. The transaction was easy and the overnight shipping was the icing on the cake. I highly recommend these guys! read more

Collectors in Huntington is my go to spot for jewelry! I went in looking for a gold chain for my boyfriend and Arthur found me the perfect one. I've also purchased my favorite watch from them, a vintage Cartier, which was a great find. They are super helpful and have beautiful and unique pieces. Highly recommend! read more

I'm completely impressed with the level of service I received from Arthur. Shipping to California was super speedy and secure. Quality and (amazing value/price) of the ring I received is exactly as expected and even more beautiful in person. (This was a ring I saw via EBay.) I would not hesitate to purchase from this solid seller/business again. I only wish I lived closer to the East coast so I could see everything up close! Course that would be very dangerous for my pocketbook! Thank you so much for a seamless and easy transaction! I'm so incredibly in love with my ring! Buy with complete confidence. This is a solid business! (I've been told the same by many jewelry friends as well!) read more

Huntington Watch - Beautiful eye-blinding Navette - Jewelry Near Me - Huntington, New York

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Bought a rolex explorer ii from Collectors Huntington online. The watch was great and the service was second to none. Highly recommend.

I bought 3 watches with Richard already. Nothing but accolades for this guy when it comes to customer service. Very responsive and will give you honest prices at front. Will definitely go with Richard again for my 4th 5th and so forth. read more

I strongly urge anyone buying from Collectors Coin & Jewelry to have their jewelry assessed by an independent appraiser. I purchased a bracelet that was greatly overestimated in total carat weight, thereby making it an ok price rather than the great deal I thought I was getting. The EGL reports they include aren't worth the paper they're printed on; Google "EGL reports reliable" and you'll see what I mean. read more

Stay Away! After reaching out to see how much I can get for my watch on a trade-in value they severely lowballed me. They have the same watch I wanted to trade in on their website for $4,000 and they only offered $2,000. I understand they need to make money too but for trade-in value $2,000 is ridiculous. After reaching back out and wondering why I can't get more than what was offered, they sent me the same exact offer email again and didn't even acknowledge anything else. I wouldn't have even wrote a review but the pure disrespect and unprofessionalism has led me to do so. Will never give them the time of day again and will strongly urge anyone else to find a different and more professional and trustworthy Jeweler. read more