To make a long story short, I placed an order for an arcade on March 2 expecting it to be delivered later that month. It's almost the end of May and still no delivery. Huntsman Farms will not respond to my emails. They have blocked me from communicating with them on Facebook. When I call, nobody answers and it does not allow me to leave a message. I'm suspicious that this is a front to steal money and they they never actually had any intentions of delivering the product. Before them, I've never had a company go out of their way to avoid me. Really sad. read more

This company is total scam. Paid for an item in May. Like the others said, item was never shipped. Took 3 months to get refund with filing dispute case with credit card company. Their website has to be a total fake. It kept popping out who from where and bought what from their store. Whenever I call to check on my order ot asking for refund it is alway "we will have our team get back to you" but no one ever did. I saw their add on Facebook and bought something from them. What I really learned is don't fall for the Facebook ad. read more

We spent $6,000 on a swing set. It's been months! We have not received it. They won't answer our calls or emails. Do not buy from them! Scam! read more

If I could give zero stars I would. I ordered a play set and extra swing in January and it was the worst decision. I'm still trying to get my money back but the owner and staff is being non responsive. I was originally told my order would be delivered to me in mid-February. That date came and went. I both called and emails for updates but they couldn't provide and update - they told me they would call me back but never did. It took me about a month to get the next response which was, we are behind due to COVID. Ok- fine. But the next date they gave me came and went. Then they stopped giving me a date and said they would call me for an update. No calls. To cut to the point, I initiated a cancellation of my order and now I'm getting a run around. They won't cancel and return my nearly $2k purchase price. Best advice. Don't use this company! read more

Please stay far far away from this company. I purchased a swing set for my toddler on 4/28/21. I was advised that the item would be delivered between May and July but that the latest date for delivery would be 7/29. I sent the company a few emails to check on the status and would receive emails back saying it will be delivered on or before 7/29. On 7/29, I sent another email following up in addition to 3 additional emails and they have gone silent. No response from the company, the phone number does not seem to be valid and the website is down. I have filed a claim with my bank for the $1444 that was paid and I'm waiting on the outcome. These people are scammers. read more

Ordered a trampoline that was WAY over priced, but because of Covid we did it for our children. Trampoline came eventually and we even paid for someone to put it together. We were missing springs and the company sent us more. A pole bent during a storm and they replaced that. Our jumping pad was torn by one of the poles (EEEKKK) and we were told that they would send a replacement. Its been a month now. In the beginning we were told it was coming and it never did. It has been a month of ZERO communication. No responses to email, no one to answer the phone, no chat feature on their website. We are left with a trampoline we can no longer jump on unless we pay more money and purchase a jumping pad again. read more

Do NOT buy anything from this company. I received wrong product (arcade game came with wrong case, no riser or stool and didn't include the 3,000 games ) and after multiple phone calls and emails trying to get a hold of someone who can actually help me, I've given up. Its now been 6 months and I can't dispute with credit card any longer. Basically lost $700 on what was supposed to be a Christmas gift for the kids. read more

So far appears to be a big scam. Placed an order back in May and so far nothing. I've asked for updates and they just claim they are experiencing delays. I have asked for a refund and magically it's delayed as well. They do not answer they phone and in the beginning only provided sporadic responses and now have stopped responding all together. What the others say about the reviews is true. I commented about them on FB and my comment was removed and I was restricted from making more. Don't trust them or Willowdale Creative, simply NOT reputable and a scam. read more

Do not buy from this company. I ordered a playground in March, with an expected delivery date in May. It still has not shipped. I have contacted customer service multiple times, and ultimately asked them to just cancel the order and refund my payment. They stated that "refunds were delayed due to COVID." Now I will be filing a fraud complaint with my bank. read more

As others say, try to find the real reviews. This place deletes and or disables all negative comments. I'm still trying to get my money back from this place. Takes your money but doesn't fulfill orders. Had to file a fraud claim/credit card dispute to try to get my money back. read more

Please try to find reviews on Facebook.. Lots of unfulfilled orders and dozens of people filing fraud claims. Owner buries bad reviews and comments.. Blocks customers from his site once they realize what is going on and try to get answers.... Tread carefully as business not in good standing. Hate to see anyone else get ripped off by this person. If you ordered item that has not been delivered file fraud claim with your credit card company. read more

Ordered my swing set 12/30/2020. Still haven't received it. Given false promises, never returned calls, or emails. Customer service is unable to connect me to anyone. Terrible experience. And now I'm out thousands of dollars. read more

Ordered the arcade game back in December...they communicated a couple times then stopped communicating and never delivered the game. They basically stole $500. Stay away. read more

Do not I repeat do not order from this company! We were absolutely scammed! We paid about $1500 for a swingset and we were told it would be delivered in July it is now almost September and they have not responded to any of my emails and the phone lines are constantly busy with no option to leave a voicemail. I can't believe I fell for this but dammit I did and I hope no one else does. read more

Same experience as everyone else. This is very, very simple. DO NOT DO BUSINESS WITH THIS FAKE COMPANY. I only eventually got my money back by having my credit card company do a chargeback. Currently working with local law enforcement. Stay away. Very simple. Stay away. read more

Really bad business. Ordered my arcade machine in January. Given multiple excuses as to why it was late. Always promised it would be sent out "at the end of the week" - it never came. Tried to get a refund, still waiting since it apparently is "a long process" - Stay away!!!! read more

This company is a scam. I ordered a chicken coop in May and nothing, their phones are disconnected and website is down. TOTAL LOSS.

There should be an option to leave zero stars, or better yet, negative stars. This is one of the worst customer service experiences I've ever encountered. It even rivals some of the crazy Comcast horror stories. I ordered an arcade machine in November 2020. I got a confirmation email for the purchase, and a trigger thank you email from the owner Bill Huntsman. The game was supposed to be delivered by the end of December. I never received any confirmation of shipment, or the machine. In January, I emailed customer service multiple times. No response. Then I called and got their voice mail. Again, no response. After weeks of this, I was finally able to talk to someone on the phone. I got the usual apologies, and a response of "let me look into this, and I'll call you back." I'm sure you can guess what happened next. Yup. Absolutely nothing. I kept this up for a while until I tired of getting voice mail. I tried the chat box next. The person I chatted with (Casey, who also seems to be the primary phone service rep) was responsive, but also unhelpful. I responded a few times through the email transcription and at least got some replies, but no information. During this time, I also requested to speak to a manager. Never happened. I either got, they'll call you back (we know how this ends), or my favorite one - they're in a meeting. Mind you, it was an all-day meeting to boot. Apparently, no one has time for their customers, unless it's to take their money. Miraculously, during one of my email follow ups, Casey told me that the owner was going to call me (on a Sunday). You'll never believe what happened next... NOTHING. So now we're in April, and I received a notification that my order has been 'processed' (whatever that means), and I should get a shipping notice soon. Nope, nothing again. Just more false hope. Finally, it's June, and after one last failed attempt at reconciling this, I've decided to cancel the order. But judging by my experience and some of the reviews on here, hell will freeze over first before I see a refund. Cross your fingers for me, and save yourself some trouble, by NEVER ORDERING ANYTHING FROM THIS COMPANY!!! read more

Scam company, zero stars. I ordered a swing set in early may. When I contacted them about a shipping number in June, I was advised that the shipping would be much later- probably in August. I waited until August 5th before trying to contact the company again. When I attempted to contact the company, the web site was shut down and the phone number disconnected. I will be filling a credit card fraud claim. read more

Same story as the others on here. My wife ordered a chicken coop from Huntsman Farms. She requested multiple updates on shipping, but they would not give her a date or time frame. She attempted to call numerous times and never could get anyone on the phone. She emailed to cancel the order and get a refund after approximately 5 weeks, but never received a response. I have followed up with phone calls and an email as well. We have disputed the charges with our credit card company. read more

I wish the Yelp reviews were on here when I ordered the playset for our daughter. Huntsman Farms is a SCAM. They take money and never deliver the product. They intentionally string you along long enough that you cant dispute the charges on your credit card, claiming logistics delays and apologizing profusely, but that is if you are lucky enough to get ahold of anyone at all. You will notice only positive reviews on Facebook... from a marketing company. Try and post a negative review on Facebook. You can't. It just takes you back to the homepage. Now I have a little girl who is destroyed that she has waited four months for a playset and wont have one for this Spring. I Hope the FTC investigates this fraud and holds accountable "Bill" or whomever is perpetrating the fraud. read more

BUYER BEWARE!!!!!! DO NOT BUY FROM THIS COMPANY!!!! I placed a swing set order March 21 that was supposed to have arrived by May 7. Since then, they've told me lie after lie about it being shipped when clearly it hasn't been. Now they are ignoring all of my calls, emails, and messages. I literally can't get anyone to respond. This company is disgraceful. read more

If possible, I would give ZERO start. This company is not reputable. I ordered two small chicken coops. One never arrived. I've been fighting with their customer service since April to get a refund. They just keep saying " it's in managements hands." Well, now it's in the DA's hands. Steer clear of this company. read more

Ordered a swingset April 8th. They quoted a delivery date of July 9th...today is July 23rd, no swingset. They didn't waste anytime at all taking my money. We have no swingset and nobody will answer emails or the phone. Never do business with these thieves! read more

0 stars if I could. Like many others here, I placed an order for a swingset in March 6 with an expected delivery date of April 19. My order gets processed on March 30 and am reassured everything is on track. April 19 comes and goes, with no shipment. I reach out to them and am told it will ship the following week due to covid delays. Another week goes by and I'm told it has shipped and they are waiting on a tracking number, which I should get within 48 hours. The time passes and I reach out and am told they are still waiting for the number. A week has gone by since it supposedly shipped and still no tracking number. I reached out via Instagram and was contacted by Tiffany who said she would look into my order. Her emails were great and said she found out what happened, that it was delivered to the wrong address and they are waiting to get it reloaded on a truck to be sent to me. Another week goes by and I reach out again to find out the status. I'm told it has DEFINITELY shipped and just waiting on tracking number. Another week goes by and I keep trying to reach by phone, email and Instagram and no responses whatsoever. At this point. I'm beyond frustrated and requested a refund via email. I also contacted my bank to dispute the charge from back in March. Mind you it's mid June by now. Luckily, out of the blue I receive an email from Huntsman that my refund is on its way. A few days later, it showed up in my credit card statement. I'm glad this nightmare is over but very annoyed I had to go through this and my kids missing out on using a playground for 2 months. I was luckily able to order the same playground elsewhere after it was shown to be sold out everywhere!! If Huntsman just told me they couldn't provide the playground back in March after I ordered, I would have moved on and ordered elsewhere. But the constant misinformation and failure to provide quality customer service is totally unprofessional. The waiting and frustration they have caused me is totally uncalled for. Mind you that I rarely write reviews for a company but just had to share my experience so that others don't have to endure what I went through. Pay more elsewhere and keep your mind at ease that it will come when it's supposed to come. read more

I don't want to give them any stars. I am a single mother of 3 little boys, who helped to raise the $1500 we needed to get our swing set from Huntsman Farms. We ordered back at the end of April and were given a delivery date of 5/24 to 8/3. I was not happy about that but I understood as there had been shortages of other things this year due to the pandemic. But I tried many times to get updates about the delivery. At first I got a couple of responses from an actual person's email (last one 5/29). Then I starting getting auto-responses which were quite rudely written. Then I started to call and left messages but they were never returned and now when you call you get a busy signal. So I tried to go to their website to see if any other info that could be collected from their site but it is now no longer active (claims This store is unavailable). I am not sure how I am going to explain to my 6 & 7 year old boys that we were scammed and I can't afford to buy them another swing set that they worked really hard to earn the money in the first place. Don't disappoint your kids, like I did. Do not do business with Huntsman Farms or Willowdale Creative. read more