In June of 2025 we started a new journey to purchase a new AC for our home. The previous unit was a…read moreGoodman purchased in 2011 and it performed very well. The compressor stopped working and I contacted Gordon for a quote for a new system. All the service technicians were in a meeting and Rachael said they would return my call shortly. I called back and had the pleasure of speaking to Rachael again and said we want a new AC today. Please send someone now. In 30 minutes or less we had a knock at our door from Gordon Air Conditioning. This was one of the most professional companies that I have worked with in over 13 years of living in Crestview. They helped take the screens off of our new windows and install a temporary window AC unit so we could sleep in our bedroom that night. We secured the financing and even got a energy rebate on the unit we purchased along with a military discount. They appreciate and recognize all the military families in our great town. We included a three-year service maintenance program and I am so glad we did. One July19th 2026 when we came home the AC had stopped working. The house was cool and the electronic thermostat was dark, so I knew it was time to call Gordons. I left a message on the answering machine asking for the first available on Monday July 20th. I got the call from Rachael on Sunday evening asking if we were ok and she confirmed that Gordons would arrive between 11am to 2 pm to fix our AC. It was wonderful to get that call at 8:30 on a Sunday night. I appreciate getting a text message with a picture of the technician who is coming to our home along with a phone number and confirming the arrival time. Gordon CARES about the safety of their customers by taking the extra steps and using technology to add extra security. It was a simple clog in the drainpipe that occurred and that is why the new AC stopped working. If it had not shut down the water pan would have overflow and leaked water into the house. The technician got a shop vacuum and fixed the issue right away and the system was up in running in 20 minutes. I am so glad we made the decision to purchase the three-year service agreement because it protects us the customer and in turn we build a long-term business relationship. We have finally found the BEST AC company and its Gordons ! Tony and Sharon Calderon

I rarely leave negative reviews, especially after spending approximately $25,000 with a company. We…read morehired Gordon Air for two commercial HVAC installations and ductwork at our commercial building, as well as an HVAC installation at one of our townhouses. To be fair, our first commercial installation went relatively well. We had a few concerns, but they were resolved through communication, which is why we hired them again. Unfortunately, the second commercial installation changed our opinion. After the work was completed, my mother was pulling weeds around our commercial building while another employee used a weed trimmer near the garage. The trimmer struck what appeared to be an exposed, energized electrical wire left outside after the installation, causing a huge spark and loud bang. Thankfully, my mother was not alone. Had she been the one to come into contact with that wire, she could have been seriously injured or killed. What disappointed me most was how the situation was handled. When we reported it, I expected immediate concern and an investigation. Instead, Steve suggested the breaker had been off and implied someone at our building must have turned it back on. However, no one from Gordon Air ever informed us that a wire had been left exposed, that a breaker needed to remain off, or that anyone should avoid the area. There was no warning, barrier, or communication of any kind. Around the same time, Gordon Air installed an HVAC system at one of our townhouses. We later found the condensate drain had been installed directly in front of the air filter, making routine filter changes difficult, and no thermostat had been left on the wall. We also had to ask them to return to our commercial building because portions of the ductwork were finished poorly, with excess adhesive or sealant left around sections of the duct system. When I contacted the office, I felt like we had become "that customer" simply because we expected the work to be completed safely and correctly. During one call, I was told they couldn't hear me, the call was disconnected, and I was routed to an automated system instead of receiving assistance. I then contacted Thomas Gordon directly. Although he initially sounded willing to help, we later received an email stating that Gordon Air no longer wished to do business with us beyond its current contractual obligations. The email did not meaningfully address the exposed wire, our safety concerns, or the remaining installation issues. I'll also be honest about my own conduct. After realizing my mother could have been seriously injured or killed, I was loud and extremely frustrated. However, I never cursed at anyone, called anyone names, threatened anyone, or became abusive. I simply wanted the seriousness of the situation acknowledged. Mistakes happen. What matters is how a company responds. In our experience, Gordon Air chose to shift responsibility, minimize our concerns, and end the business relationship rather than fully address a potentially life-threatening safety issue. Based on our experience, I cannot recommend Gordon Air.

Initially was very good and responsive but then ghosted me while trying to work through warranty…read morerepairs on my second unit.

I would like to give a shout out to Chris. For a awesome job with my air conditioner, he went far…read moreand beyond to get it restord. He's very Knowledgeable and professional in doing his best on the job. Thanks Chris you is the Bomb.

Love these guys! At least 2 of them came from Air Conditioning Engineers when they were bought out…read moreby Advantage. Advantage is now just another large company that only wants to sell you a new and expensive system. Better Heating and Air actually wants to fix your HVAC ONLY for the actual problem that it has and not try to force a new $10K HVAC down your throat like And Services, Advantage and Peaden. I use them for 2 houses and totally trust them.

6/23/205. After spending hours of researching and reading about different licensed air…read moreconditioning companies and their creditability near the Fort Walton Beach area, my husband and I decided to choose The Better Heating and Air Conditioning Company. It was well worth the research. I called and a left a message and received a returned call immediately. I spoke with Brian the owner and explained the issues and situation, he was patient, and respectful, with excellent customer service. Brain scheduled a certain time to send Jim his technician out the same day. GREAT! Jim called thirty minutes before arrival time to let us know that he was on his way. Upon arrival, he introduced himself; I explained as best as I could and showed him our air conditioner. Jim examined the air conditioner and was very explicit with pointing out each detail what the problems were. I could see that it was (TWO MANY). I can confidently say this company met our expectations with their attention to detail and commitment to QUALITY and VALUE. We met Brian the owner in person, who reiterated about the history of the small company he owns, which we had already read. Brian the owner delivered exactly what was promised the same day. The quality, service, VALUE, and the overall experience has made us happy. (HINT) from experience, we learned that larger companies with their fleet of vehicles to service the public isn't always the best. In addition, the International Carrier Corporation - BRYANT AIR CONDITIONER is a good air conditioner to invest in. GREAT QUALITY SERVICE AND AFFORDABLE. We thank you very much.

Igor ,the owner of the business,came personally to help 2 women senior citizens with an estimate…read morethat was half of two other quotes. We were in dire straits because squirrels had chewed our duct work to non working . Even tho this work is normally halted from May -October,he came mid may anyway and worked fiercely to complete the project. He repaired an uncapped vent on the roof to prevent weather damage and pest entry.He is our savior and we were blessed with him and his very professional crew . Thanks you guys you ARE THE BEST , great job great price

I have called upon Andrews for many years and have been impressed with the professionalism of all…read moreof their technicians and the owner as well. We finally got to the end of life on one of our units and had to purchase a new one recently from them. They did an excellent job, installing it in less than a day and their price was extremely competitive. I would highly recommend them.

They came out right away. He didn't try to sell me anything…read more Checked out my AC/HEAT unit throughly. I highly recommend.

I've been using Southern Comfort for years now, and I honestly wouldn't trust anyone else. The…read moreowner is fair, honest, and has always responded quickly (which is a big deal when you live in Florida and your A/C goes out!). HIGHLY recommend.

Same day availability for checking out a faulty water heater. Serviceman was friendly and able to…read morecorrectly diagnose problems, as well as offering multiple options for repair (opted for cost-effective options due to old water heater). All repairs completed within two hours. Also gave good information for plumbing maintenance around the house. Bill came in mail a couple days later. Only issue is the price of services: Service call - $49 (understandable) New relief valve - $95 (a little high, IMO) New relief pipe run - $35 (understandable) New cold water shut off valve - $125 (yikes) Will probably use again, but only after checking with other plumbing companies for their prices.

Always on time and repairs are complete the first time. I…read morehave uses McCullough for both AC service & repair as well as plumbing repair.

Spoke to Bradley about our A/C issues, he showed up, and 10 minutes later, the issue was repaired…read more He explained in detail what the problem was, gave great advice to avoid the same and other issues in the future, and is truly appreciated! Very thankful for his professionalism, kindness, and prompt troubleshooting to bring us back to cool! Mahalo and aloha!

I found Ace Pierce through a recommendation of a service company. Bradley was sent out to install a…read morenew thermostat. He was able to complete his service call within an hour of my call to them. I appreciate the speed and friendliness of Bradley and the Ace Pierce company.

I hired Josh and his company to fix an HVAC system on a 4 year old house, this was a system…read moreinstalled by Boutwells and from the first yeart until the fourth year it has been an issue. I lost all confidence in Boutwells and they did a terrible install of this system on the third service call I through them out of my house and brought in Josh and his company Emerald Coast Cooling and this was best decision I ever made. System was finally repaired properly and while waiting for the new parts the system was made to where we still had AC during the long wait for the repair parts. Josh knows what he is doing his service and pricing is best in the market. Trust, Quality, Value, Service he hits it across the board.