Buyer beware!! This place does not want any follow-up business! They do not stand by the products they sell or care about their customer relations. After our home was destroyed from Ida, we purchased over 10k with of furniture from this business. They hide damaged during install chest until over a year later when the wood gave out. There was no way for us to realize the damage until the door no longer functioned. I called customer service and a very rude individual told me " it's over a year, we cannot help you". I asked for management, I was transferred to a generic voicemail with no name identified, and NEVER called back. Do NOT shop here. It's not worth the money for " quality" furniture. Your items will fall apart after a year, you might as well buy the cheap stuff from Rooms to Go or Ashley. read more

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Stay clear of this place. They are dishonest, and they will have you waiting for four months for items that they say would take three weeks. No one that answers the phone is helpful, but they will INDEED take your money and disappear while giving absolutely below standard customer service. This is sad that they even stay in business. ZERO STARS. read more

Here are two photos of a very expensive supposedly leather upholstered chair I bought at HM. The fake leather peeled off in no tjust from light passing contact. RIP OFF!!! read more

Hurwitz Mintz - Cheap fake leather on an expensive HM chair advertised as "leather." - Mattresses Near Me - Metairie, Louisiana

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We recently made a purchase of an expensive leather sofa. It was a special order so it took a few months for it to arrive. When it arrived, it didn't look like it was made properly. We let them know. Being a leather sofa, the service agreement was with Natuzzi and not the store. Long story short, Hurwitz Mintz lived up to their reputation and stood by us and refunded us 100%. Their customer service team was always respectful and knew of the situation every time we called, and they never made us feel like we were "bad customers" and they always treated us with respect. We have shopped at Hurwitz Mintz on and off through the years and have always had a good experience with them. Our mattress is from there, from a purchase we made not too long ago, and other pieces of furniture throughout our home. I recommend Hurwitz Mintz for their selection of furniture and home accessories and Customer Service most of all. read more

I am so sorry I purchased furniture from Hurwitz Mintz. I thought this was a quality store that cared about their customers satisfaction but this is certainly not the case. It seemed that salesman, Todd understood that I could not have a sofa with a puffy headrest and that I needed lumbar support. Helped me decide on one that had this (in the store that is). When received, not only does it have puffy headrests which then does not provide the lumbar support but it is not the color I ordered. After attempting to work things out with manager Patrick and customer service manager Kathy, I am ignored for 4 months and then told that the color swatch looks different because of the "lighting" and that all the sofas come puffy, I just need to "wear it out". Complete disregard for their customers. Stay away! read more

If they don't have it, you don't need it! Just about anything you will need to furnish a place. Selection, and personal service are on point! read more

I too thought that Hurwitz Mintz was a quality New Orleans Company. I spent over $7000. for furniture for my first home. The new power recliner and and reclining sofa broke the FIRST night!! I called customer service, and was berated because I could not describe the issue with the furniture in Hurwitz Mintz vernacular. I even gave them a second chance to make this right and replace the furniture, they were not interested. Obviously this family has enough money and one time foot traffic to support their lack of empathy and ownership of the issues that their customers face. save your time, there are too many high quality retailers in this city to take your hard earned cash. read more

So I bought a leather sofa that was marked down from $2139 to $798. It looked really nice in the warehouse amongst all of the other sofas and the salesperson sure talked about it being top quality, great looking and made by Magnussen. All was good until I pulled up with my sales slip marked "ALL SALES FINAL" to collect my new high quality leather Magnussen sofa and the box it was in was a box from Sam's club!!! WTF!?!? I would expect this from a discount truckload furniture store , not someone as well known as Hurwitz Mintz. When I found it online it was originally priced-at Sam's- for $50 less than what I paid. read more

Meh, just a big furniture store that could double as a maze if you're into walking your legs off while looking at mostly boring stuff for your home, all while being chased by sales people who are clearly anxious to sell something. Sure, you may in fact find something you need, but it won't be much fun. Some rooms are downright depressing, especially those that resemble a thrift store with way too much crammed into them. read more

Hurwitz Mintz - Thrift shop? - Mattresses Near Me - Metairie, Louisiana

I purchased a sofa in November 2022 for $1900.00.By February 2023 it looks like it's 5 yrs old. The cushions have totally flattened out and we are two people living in the house. I contacted customer service and sent pictures and was told that they contacted the manufacturer and they stated that it was normal wear and tear. Hurwitz Mintz would not even send someone out to look at it. I did not give up and insisted they send someone out. The service person. came out and recommended that ALL the cushions be replaced. I then received an email that the manufacturer would ONLY replace the cushion for the chaise part of the sofa. This makes no sense. I'm extremely disappointed that Hurwitz Mintz has not offered to back up the products they sell. I will never purchase from them again. F.Saunders read more

Nice people working there, but if you're looking for high quality furniture go to Doerr. You'll pay for it, but the difference in quality is profound. read more

This place is a maze. You could put in spooky lighting, some decorations and have this be a haunted house during that spooky season. At several points in time, I thought that I would never be able to find my way out. The main difference between this and an IKEA store is that this has a more homey feel and is not as warehouse feeling (and of course is more laid back, and has no dining café). I liked how everything was set up as its own little room. At least for the matching sets for bedrooms, dining rooms and so on. The mattresses were all grouped together. In part of the showroom floor (on the 2nd floor where the mattresses are), you can look down in the warehouse where they have furniture wrapped up and placards praising the benefits of their warehouse. On the day I came (Black Friday, the day after Thanksgiving 2018), parking was still easy. I walk in was greeted, and started walking around. I am in need of some furniture and am going to get it piece by piece as I can't afford it at this time to get it all at once. After about an hour, I was asked by an employee (who was helping someone else) if I was finding everything ok. Again, I was just browsing, so I was fine. The first floor had a few interesting items (I took pictures of), so I went to the 2nd floor. After about another hour of wandering around, I was again asked by an employee who was helping someone else if I was finding everything ok. I get up to the kids furniture and office furniture on the smaller 3rd floor and walk around. I did find a few pieces that I was interested in, but nothing I had to get THAT day, which was kind of good as I wasn't cornered by a salesperson looking to pad their sales. Which I wonder if they do commissions on sales as I wasn't being stalked. That was a good thing. I dislike hassle. I made it all of the way down to the 1st floor and made my escape. I am not sure if I will be back as it seemed SO large and SO overwhelming that I am just not sure about supporting them. There are many elevators throughout the sales floor to get from one level to another. Entrance is wide for wheelchairs. Everything seems easy to get around, the displays were wide enough to get around and not knock anything over, and all of the breakables seemed out of reach of little hands. read more

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My wife and I purchased a loveseat and matching couch from Hurwitz Mintz less than five years ago. The salesman that sold us the two pieces assured us that the material was actually better than leather. We also bought an extended warranty that cost us $1500. When the material started peeling two years after the purchase date we contacted Hurwitz Mintz and told them the material was peeling, they said that was not covered under the manufactures warranty or under the extended warranties. I will never ever do business with these dishonest people and I would suggest anyone looking for any type of furniture to go elsewhere. read more

Hurwitz Mintz - Mattresses Near Me - Metairie, Louisiana

don't go here! They don't back up what they sell. the quality of the furniture is awful and the customer service after the sale is non existent. We purchased several pieces from here but one sofa in particular was over $2K and in 2 months looks like it's ten years old. THEY DON"T CARE! Don't buy a thing from this company. The store is awful the furniture is quality is worse than Rooms To Go! The customer service rep. tried to tell us the problem is normal wear and tear. They even sent someone out to inspect the sofa who actually acknowledged there was a problem with the spring under one of the cushions. They chose to ignore what the inspector said and are not wIlling to back up their product. Just save your self a lot of time and money go purchase from a reputable business. This one is not! The photo is just a sample of how bad this sofa looks after only a few months. They don't Care! They don't deserve anyones business. How they're still in business is shocking. It's also funny that the store owner is going to reply to the one vaguely written good review they have on Yelp. NO reply for anyone with actual problems. read more

Hurwitz Mintz - This is just one example of what the cushions look like after a month. - Mattresses Near Me - Metairie, Louisiana

We had a fantastic experience at Hurwitz Mintz. Kansas was our sales person today and he was personable, helpful, not too "salesy" and very attentive without being too much. We knew we could trust him and his input because he was such a kind man. This is the couch we had been looking for offered at a price lower than other places, which really surprised us. We're so thankful to Kansas for being so kind and helpful for this big purchase! read more

I've been helping brother #4 shop for furniture for his new condo and I suggested we stop in here. He was hesitant as he assumed that all the furniture was really high priced. But they do have excellent sales here and if you can find a good salesperson, you are good to go. Liz M is right this store has the largest selection of anyplace else in the city and you can get really lost in the store (download a compass app to orient yourself). We walked the entire store to see the selection of sofas since our main limitation was size rather than style or color. Our sales person was very patient and nice. But that is not always the case, I have had sales people who were neither. And sale weekends can be awful...but when you consider the volume of people in the store... I've never had a problem with delivery but then again I usually just pick up from them at my convenience. read more

After spending over $10,000 at Hurwitz Mintz to furnish my new home, I started to see flaking and tearing on my "leather" sofa that is only 2 years old. I called and had a leather repair company come and look at it only to tell me that it's crap and something called "bonded leather". He said that he didn't even want to repair it because it would just continue to get damaged because it's basically fake, low quality leather. I called and was told by customer service that there is nothing they can do. I spent $3500 on a sofa that is now ruined after only two years. I have left three voicemails for Kathy, he manager in customer service, and have not received a phone call back. I went to Hurwitz Mintz thinking that they sell higher quality furniture. My husband's Rooms To Go $900 sofa for his man cave is in beautiful condition while my $3500 sofa is falling apart. Shame on you Hurwitz Mintz! I can't even get a phone call back! I will continue to post on social media every day and tell everyone I know NOT to ever shop at your store until this issue is resolved. read more

Wow. Was going on to write a review and honestly was shocked to see how poor their ratings are but not surprised to see that I'm not alone when I look at comments from Shava and others who have had similar experiences as I. Just like Shava and others on these reviews I bought furniture and accessories totaling in the low- to mid 5 figures both for my parents house and then for my family. When our family was impacted by the hurricane we put the furniture delivery on hold then upon arrival did not immediately deploy it and kept it aside while home repairs were being done. When finally deployed and having noticed some issues I called salesman Joe- who did not have the authority to speak to matters of minor but easily fixable matters of improper hinge placement on a buffet table, a loose chair leg on a new dining room set, and several other small issues. When I did speak to the Manager he he said it was not their problem and they would not do anything about it and he proceeded to give me the contact info for a local repair man. I couldn't believe what he was telling me but like others I won't do business here again. And for the record I'm about to start remodeling another home in the area and will need furniture for that home- and guess who won't be getting the sale?! read more

I recently bought a couch, ottoman, chaise lounge, and large mirror. The entire process was wonderful. Janis Russell was my Sales Consultant. Janis was amazing. She was so helpful. I had to go out of town around the time the furniture was being delivered. The delivery crew was very flexible. They worked with a friend of mine to arrange delivery. The furniture was delivered on a Saturday. Delivery during the weekend is so convenient. I've had my furniture for about 2 weeks. I am very pleased with the purchase and experience. Did I mention that Janis was awesome... read more

I bought a sofa, decorative mirror, and a coffee table. I picked it up in a uhaul the day before moving to Atlanta. I wanted to give a Nola company the business. When I got to Atlanta, I opened up the coffee table box and it had a huge scratch. I didn't check before leaving Nola because it was packaged securely and I assumed it would be in good condition. The scratch looks like a factory issue as the scratch is stained over. I called the store when I found the scratch and was told "you should have checked it before I left". Again, I thought it was safe to assume it was fine in its packaging which would also protect it from me damaging it in the move. The store rep then asked me to email pics. So I did. Instead of any sort of remedy, I was shown an obscure clause saying that because I took the table from my billing address to Atlanta, I voided any warranty. A partial refund would have been an appropriate remedy especially since I was asked to send pics to prove the damage. Instead I was basically told to shove it via email. Lesson learned, should've just bought something in Atlanta. read more

Hurwitz Mintz - Mattresses Near Me - Metairie, Louisiana

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I purchased two recliners from Hurwitz Mintz in New Orleans in December 2021, and they were delivered in March 2022. Seven months later, I filed a warranty claim due to poor quality of material and significant abnormal wear on the seat cushions of both recliners. The Hurwitz Mintz representative told me that the manufacturer would have to approve the claim, and if not approved, there was nothing they could do to help me. After sending photos of the wear and waiting a month, they called to say that it would take four additional months to get the replacement parts, then a repairman would come to my house to replace the cushions. So, through two major holidays, my family and our visitors have been sitting on worn out furniture. It is now the end of January 2023 and I was informed that the "parts" are at the warehouse, but the next scheduled truck for my area will be late February. After I receive the new cushions, then will an upholstery repairman can be scheduled to come to my house to perform the repairs. The Hurwitz Mintz representative (Kathy) has been of no help in expediting the process, and her response has been "There is nothing I can do. It's out of our hands." I will NEVER shop at Hurwitz Mintz again. read more

Amazing selection of furniture. This place is so big you could get lost. Fortunately, we were assisted by the faubulous Jamie who listened to our needs for our new home and guided us through the store without and pressure whatsoever. Thank you, Jamie. read more

I sent this letter to the store today and thought it might be helpful to others. They responded with quick apology and said that if I decided to come back, I should come on a weekday when it isn't as busy. I blocked out the names of the associates for their privacy. I would like to share my first experience in your store earlier today. XXXX came to ask my husband and I what we were looking for when we arrived. When we explained that we were shopping for a smaller sectional couch, he told us you all wouldn't have much on the floor for us to look at and told us to look at a gray couch in the back of the store. We checked it out and, when it wasn't what we were looking for, returned to show him a couch from your website that was more closely matched to what we'd like. He said to follow him -- and then proceeded to speed walk through the rooms and literally run up the stairs (fine with us, we can keep up, but it definitely sent a message). He brought us to a couch similar to the one I showed him, said it could take a few months to get in, and then immediately left before we could ask any questions. We looked at a few options and did have some questions (different configuration options, fabrics, etc.), so I went back downstairs to ask the woman at the front desk (who was incredibly kind and professional) if she could see if someone else was available. She pointed out that XXXX was standing there and available, but I explained that he had literally run away from us and I didn't think he wanted to help us. She kindly made an announcement and YYYY said she would come meet us on the second floor when she was finished, which was great. When she arrived we asked some questions about configurations and she pulled out the sheet for one of the couches. I was asking a few questions to understand and finally said, "Oh I think I can see it. We could have this love seat portion with two cushions and add a chase with another." She quickly and very rudely replied "Listen, listen, LISTEN!" and proceeded to continue in her rude, condescending monologue without actually listening to us. My husband and I are both teachers and we know how to communicate with other human beings in a way that shows respect - I wouldn't tolerate or accept her tone from a student, colleague, or friend, and certainly not someone in a helping profession like I believe we are both in. I know that everyone is under a lot of stress these days and we're not all at our best -- I try to give everyone I meet grace because of this. And I understand that your employees work on commission and that this is not an important sale to them. This is, however, an important purchase for us and it was hurtful to be met with such rudeness. I am not someone who ever sends in complaints, but this was such a bad experience (on a day I was really excited about) and I thought you should know. read more

DON'T BUY YOUR FURNITURE HERE. Substandard materials, indifferent customer service, and a laughable "warranty" is their way of doing business. My parents bought what they were told was a full leather easy chair, which after a few years began to peel below one of the armrests. Lo and behold, it turned out to be PU leather. Note that this isn't an area that's even touched when you're sitting down, so wear and tear wasn't a reason. We take our receipt to their customer service dept. and inform them. The one lady who was there (who happened to be the head manager of customer service) informed us that since it was past the "one year warranty", they couldn't/wouldn't do anything. Their factory supplier wouldn't stand by the quality of their product, and that Hurwitz Mintz wouldn't take back worn out furniture. (What's worse for business: taking a $200 repair hit OR losing loyal customers?) She was emphatic that they do not provide for repairs (even with third party businesses), nor would they consider an exchange or ANYTHING to remedy the situation. Based on my personal experience and reading similar ones on Yelp, this company is NOT concerned with selling good furniture or ensuring that their customers are happy. So unfortunately, I will never again purchase from them and I will dutifully inform everyone I know about this. read more

Great experience. Our salesman, Michael, was very knowledgeable and friendly. He helped us navigate the store, and was quick to pick up on what we were looking for . He pointed out several items that were very close to what we wanted. He answered all of our questions quickly and thoughtfully. We bought a brand new couch and took it home the same day. It looks great in our home and we couldn't be happier with our purchase. The store is very impressive, with a huge inventory and something for every decorating taste. I am impressed and will definitely be a return customer. read more

Hurwitz Mintz - Mattresses Near Me - Metairie, Louisiana

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I bought a glass-top desk here, and it spontaneously exploded for absolutely no reason. Customer service did nothing to help, despite this being a faulty product that they sold. Instead of trying to help me find a solution, they said that they'd never had glass explode (like that absolves them, because mine just did? so you have had glass explode) and therefore it wasn't their fault. My desk was purchased 2 years ago, and despite this being a very exceptional and dangerous circumstance, they only warranty products within a year of purchase. However, they "don't warranty glass," apparently, although this was never outlined anywhere on my documents or receipt that I have, so 1-year-warranty or not, it looks like they still would not have helped me. Just wanted to warn anyone on here, if you buy furniture from this place, they will bend over backwards to not help you. They don't warranty glass, and their glass explodes. It was tempered glass, and yet it exploded into tiny sharp pieces and a bunch of dangerous dust. I'm still cleaning it up 3 days later. This glass does not break, it explodes, and it travels 20 feet, at least, in every direction. I warn anyone who is thinking of purchasing from here to reconsider. read more

My 80 year old grandparents recently purchased 2 couches from Hurwitz Mintz. My grandmother picked out a very dark red material to have them custom covered. The couches were delivered and they were bright fuschia pink. A color that nobody in their right mind would EVER want in their house. It is nothing like the material she picked out. Hurwitz then sent someone out to confirm that the color was disgusting and incorrect, which they did. Hurwitz took the claim to the manufacturer but said the manufacturer has denied the claim saying the materials are "similar" and now neither company will assist with any resolution. That's the equivalent of "Sorry you didn't get the material you wanted, but hey we got close, right?!" How would Hurwitz treat me if I paid 3/4 of the price and said "well it's similar to the price... Nothing I can do"? Great companies value their customers and their experience, they don't hide behind an irresponsible 3rd party, nor would they let a situation like this go unresolved. It's hard to believe that this formerly distinguished local company is still alive given their lack of respect for customers. How the mighty have fallen... read more

Great selection but you'll pay for it dearly! The staff is nice enough but just so. This is a great place to visit for décor ideas but lots of other furniture stores have similar quality at a far better price. read more

I would give this place five stars had they been able to communicate with me clearly about when my furniture would actually get here. This is by far the most well-stocked furniture store in the state, and the only store (out of about 10 visited and 25+ searched on-line) which had a piece that I actually wanted rather than simply "settled for." The boring, bland, generic pieces I kept seeing over and over at the other stores didn't do it for me and I was so frustrated by the time I went to this store that I almost didn't even go. I agree that they are pricey, but at least once a year they have a sale where everything in the store is 50% off, and you can buy it on credit with no interest for 50 months. Or you can go on a sales tax holiday which can save you hundreds of dollars depending on the price of the furniture. There are ways to get the piece you want for less than what you would ordinarily pay here. (But yes, you'll still pay more than anywhere else). I had a very good salesman who took me to the different areas where they had sectionals. Unlike my experience in other stores, this guy didn't follow me around like a vulture. He showed me where the pieces were and let me look around by myself, which is the opposite of how I was treated at American Factory Direct for instance, where I could not get half a second to myself without this woman constantly talking and trying to sell me their painfully average-looking crap that I wouldn't put in my house if they paid me. So about that delivery time -- I was initially told over and over how they are the best furniture store with the biggest warehouse where everything is always on site, blah blah blah... So I developed this expectation that the sectional I picked out would be in stock, and in my house in about a week ... which it turns out was not the case. So despite their 50,000 square foot warehouse, the thing I bought had to be shipped from the manufacturer. Salesman said it would be about 3 weeks plus however long Hurwitz Mintz takes to get it to my house after that. I said ok, I really want this thing. I called 2 weeks later to check on the status. They said 8-9 weeks. I said why the F did you tell me 3 weeks when I was there??? The question was rhetorical, I'm perfectly aware that they told me 3 weeks because they wanted me to drop $4,000 before I left the store. Doesn't matter, I would've bought it even if they told me 8 weeks, but I felt like I was lied to unnecessarily by yet another profit-hungry corporation that couldn't give a crap less about the actual people they depend on. I hung up the phone pretty mad. To my surprise, 3 weeks after this conversation, they called me to tell me my sectional would be here at the end of the week, and arranged delivery for that Saturday. So instead of 8-9 weeks, it really only took 6, and it was here before Thanksgiving, which is when I planned to have a lot of people over, so everything worked out fine. read more

The store is massive, with a huge selection of items, some of which are really nice. I stopped by on two different occasions because they are the only local retailer that sells a particular brand (let's call it the Mixed Nuts brand). I was only interested in Mixed Nuts because I have a friend who owns a Mixed Nuts store out of state and could get me things for almost free. I wanted to see fabrics and other things in person before I made my purchase, so I went to Hurwitz Mintz. I understand that they are a business and want to make money, but I didn't think letting me look at fabric was a huge issue. The first time, the sales person was very helpful, attentive, etc as I looked through catalogues and fabrics. At the end of our time together, I asked if he could write down all the specifications we had looked at, so I could send them on to my friend. I thought I had made it clear from the moment I walked in that I was not interested in purchasing the furniture through their store. Apparently not, because literally the second the man realized he wasn't going to make a sale with me his entire demeanor changed. He actually told me "I don't care who you know, you're not going to get a better price than this." (He's wrong, $300 is better than $3,000). He hustled me out with a sour puss look on his face. Today I went back to look at a different fabric, and I the second I walked in a told the new sales person that I wasn't looking to buy, I had a friend blah blah blah, and I just wanted to look at fabrics. Didn't want any misunderstanding like last time. This woman couldn't have looked more upset to be forced to accommodate me. She was extremely curt. I felt uncomfortable spending more than 3 minutes looking at fabrics, so I left. She didn't walk me to the door, as their protocol seems to be, and instead wordlessly walked away from me as we were halfway back at the lobby. Again, I understand that these people are here to make money, and I am obviously spending some of my money elsewhere. However, their lack of service will stop me from ever buying any other item from their store, and I will never recommend this place to anyone. read more

I'm a big fan of Hurwitz Mintz because of the selection. The place is huge. The range of what they sell is impressive. We originally bought a couch off Overstock. It was ok, but it was less comfortable than I anticipated. Not a shock. Couches need to be battle tested. I went in to Hurwitz Mintz like a month later looking for a dining room table. When I saw the number of couches they had, I was blown away. I totally regretted not looking here first. They have a huge selection, lots of different styles and all levels of price points. They had couches from $400 to $4000. You could get a custom upholstered couch or buy one from the warehouse. And as far as the dining room table, I found a great one. Our salesperson was Brian. He was great. He was attentive but not overbearing. He helped us navigate the store and was incredibly patient. I never felt pressured one way or the other. In the end, we had a totally positive in-store experience. From a warehouse perspective, they delivered our table and had it assembled in an appropriate amount of time. We basically had it delivered on the weekend after we bought it. The guys were polite and professional. Our 2nd experience at Hurwitz Mintz was to buy a loveseat. Our salesperson was little nutty, and we had some miscommunication as far as locking in the loveseat. Part my fault and part hers. So this delayed me getting the piece I wanted by a few weeks. But still, not a huge deal. Overall, I think Hurwitz Mintz is great for the selection. I think their customer service is decent, but not great. I'll definitely repeat. Ask for Brian. read more

I'm a fan for sure as I've bought many pieces of furniture from what must be the most well stocked furniture emporium east of the Mississippi. I first came here in 2007 and have furnished three houses since then. I love the selection and my sales people, Patrick and Dixie. I just feel like I have to watch my back as I've noticed that the pricing is flexible, and changes like the weather on a summer day. What I've learned is to pay attention and shop around. What was $549.00 one day can be marked up to $1198.00 the next. It all depends on the promotion going on at the time. I bought a sleeper-sofa for under $600.00 in November, the same one is now "on sale" for $849.00. I can only think that the management feels that all their customers are first time shoppers. There isn't anything wrong with my memory and I keep all my receipts. If you are trying to buy it and take it home the same day, you will be waiting a very long time for the warehouse to find your item and bring to will call. Delivery is a better option and that can take anywhere from 2 weeks to one month. Good variety in selection and price but do your homework before you go. Prices vary dramatically from store to store. The chrome and glass coffee table that I bought at Comeaux' last month for $165.00 is $249.00 here. read more

I'll be honest, I've never shopped here, and I never want to because after the encounter I had with one of their "managers" at my job. I don't think the staff should go into other stores and demand exemplary customer service. I don't mean basic customer service, I mean Disney-level service--the type service they don't give their own customers if you read the reviews here. Advice to the company: Hurwitz Mintz, please advise your staff that they're a reflection of you when they're out. Especially when they make it a point to say their a manager at your store and make ridiculous demands. (You obviously don't give away free merchandise when you're out of stock, don't expect others to either.) And given your prices, why would I want to go somewhere where my dollars won't even buy me decent customer service? read more

What an horrible experience this was, Let's begin with the sale June 29-18, Bought for multiple locations guess that was to overwhelming for the salesman, Could not get the order right till I went back to the store and pick every piece back out for the second time with the salesman, He was informed did not want any deliveries till everything was there at the store, Warehouse , Called multiple times trying to deliver a partial order , Of furniture that we didn't order, Delivery, Was early for the first building which was a surprise, Driver was extremely upset because he had to walk up 3 flights of stairs complaining the whole time hustling me for money saying this is not part of his job, Someone needs to pay me ! I helped him as much as possible offering the use of the elevator instead of having to carry by hand, Complaints still kept flowing ! 2nd Delivery everything went extremely well no problems whatsoever driver was extremely professional , The rest of the company could learn a lot from him ! read more

I just moved to NOLA two days ago and despite all the negative reviews below, I had the BEST experience I've ever had with a store dealing with Hurwitz Mintz. I moved from NYC and had absolutely no furniture so I wanted to pre-shop and get a few "must have" pieces in the door asap so I didn't have to sit and sleep on the floor for 6-8 weeks waiting for Pottery Barn. After reaching dead-ends on lead time with big name stores (Pottery Barn, CB2, West Elm, Ikea, etc.) I decided to reach out to all the local stores. Emailed at least 5 places and the only one who got back to me - and in less than 2 hours - was Hurwitz Mintz. Patrick Bernson emailed me and told me I could select some items I liked online and he would report back to me with the exact dimensions, price and lead time. That next morning I sent him a list of 15 items. In less than 3 hours I had all the info back from him I needed. Since they don't accept payment over the phone and I had our car with me in NYC, Patrick DROVE to pick my husband up in NOLA so he could view and purchase the furniture in time for us to make the next delivery window. That was Sunday. All of our pieces arrived in perfect condition 5 days later. The delivery man called us to give us a heads up and got the big, heavy pieces in our narrow, doors in no time at all. I have nothing but good things to say about their service and products. Patrick really went above and beyond for us and we love our home thanks to him. My advice: Ask what the lead time is on products BEFORE you fall in love with them... I went down the road at 10 other stores only to find out it would take 6-8 weeks to get the items before going to HW so I knew what questions to ask. Of course all their salesmen may not be as great and honest as Patrick B. so ask for him by name! read more

I want to thank Mr Gaspard and Mr. McCord for the great assistance on my sectional sofa set refund. Unfortunately, no fault to Hurwitz Mintz, the manufacture had a default in the fabric. After owning for 2 yrs the sectional began to crack. Thanks again, I am so happy this problem was taken care of! Johno Family read more

Hurwitz Mintz by far has the most selection than any other furniture store in NOLA. After going to several furniture stores I made my way to Hurwitz Mintz and I will never go to another store again for big furniture purchases. I have purchased multiple pieces for my home including 2 sofas, 2 dining room chairs and a living room armed chair. Their customer service is great and the sales staff allows you to take your time - thankfully everyone I worked with was very patient. I am giving it a 4 star though because my 2 dining room chairs took 3 months to be delivered. However, the 2 times I called to check on the status of the chairs they were able to answer my questions and were very apologetic At the time I purchased my sofa, they were offering free delivery or interest free financing for a year. We opted for the free delivery and our sofa arrived on time and they even set it up for me. They are always having a sale and I suggest waiting until they are running a special because it is usually worth it. read more

Great Selection like no other in NOLA. Friendly non pushy salespeople like other places. The delivery department even helped me out on getting my furniture very quickly. I recommend this as the premier furniture store for the who dat nation. read more

This was the first time I shopped at Hurwitz Mintz. I decided that I would spend the extra money and get quality as they advertise. It went from bad to worse and my experience was not at all what I expected. It started off that I was misquoted on an adjustable box spring by $999. I decided to go with a regular box spring since I already spent $6000 on a bedroom set. I was ok with this because it was a mistake and I was just excited to receive my new set. The first time they delivered we were not called about a delivery time as promised so I called and was given a 12 noon til 3 pm window. The day of delivery the set arrived at 7:30 pm that night. The drivers set it up minus the dresser and mirror because it was not coming in for 6 more weeks. We were asked if we liked everything and from a quick look it all looked great except for a minor flaw on the top of the chest. My husband said let's not be picky, it's small and unnoticeable. After the drivers left we tried to open the the drawers of the chest and one was stuck. After getting it open, we realized that the drawer was unscrewed and moved. There was a lot of damage to that drawer and after inspecting the inside of the other drawers they too had cracks and the chest was clearly damaged. The next morning I called and was connected to Kathy. She was not friendly at all and asked if I had showed the driver. I explained I did not because they asked if I liked it and I said yes. I didn't open drawers while they were there. After some time of her talking to a manager and me emailing her photos, I received a call that they had a new one come in the store and could deliver that one the following week. I said yes because at this point I was living out of suitcases (my bedroom set was already given away) and I was not going to use the damaged chest left as they suggested. Once again the day for delivery came and no call so I called. Once they arrived, my husband noticed a dent in the dresser. Also the dresser had a rough spot on it (damaged wood). The new chest they brought was also damaged. The drawers were extremely wobbly. He refused the pieces and they took it back. I wasn't home with him when this happened but I knew it must have been bad because this man never sends anything back and he worked at a furniture store for 10 years in his younger years. He knew this was not right. The next morning I called the store and was connected with Martin the store manager. He told me that he did look at the pieces and saw what my husband saw but he believed it was the way Ashley Furniture was made and it's about as good as it gets. He also said that once I place my clothes in the drawers they won't wobble so much. Wow, this caught me off guard. I had $6000 wrapped up in this furniture. I was so bothered that I left work early that same day and drove out to the store to speak with Martin face to face. Again he explained to me that this was how Ashley Furniture was made and I get what I pay for. Wow! I asked if Ashley is so terrible and Hurwitz Mintz stands on excellence than why are they selling Ashley Furniture? He didn't have an answer. He took me back to Kathy again. I am not sure who she is exactly, but even Martin seemed nervous around her. Her demeanor is rude and ugly. Here I am just wanting a nice set that I thought I paid a lot of money for to not be damaged and she too tells me that I got what I paid for. She said that I had "only" paid $900 for my chest with wobbly drawers. Again she said that was as good as it would get with Ashley Furniture. She also said she didn't know what my husband saw but she didn't see any problems with the chest or dresser. So I asked Martin to take me to see them. He did and immediately I saw the damage my husband saw. He took me back to Kathy and said that I really didn't want to give up on this set. Mostly because she had already told me that she would not refund my delivery fees to me. She tells me that she is not going to order another dresser and chest because I will just find something else wrong with it. Now at this time I am crying my eyes out because I feel disrespected, confused, defeated and Kathy has done nothing but make me feel like it was my fault. I asked her could I keep the bed and return the rest so I wouldn't be sleeping on the floor. She said your not getting all your money back unless you return it all so that's what I did. She gave me a pick up date of 2 weeks away and I had to insist on a sooner date because she would not refund my money without picking up the furniture first. I left that store brokenhearted, without a bedroom set or my $6000. In the days to come they picked up, Amy from their return department informed me that she found that they actually charged me twice on delivery fees when it was to be once and they didn't refund the difference in my box springs until she realized that too. My experience here was awful and I hope no one has to ever go through something like this. read more

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I have been doing business with this store for years, I have always had the best customer service. I purchased a sofa that had a defect , they sent someone out to see if it could be repaired. It could not be and the sofa was replaced. That's just one example of the excellent service I have always received. I also like the range of pricing the store offers, from the highest end furniture to the moderately priced pieces. Truly a one stop shop when needing furniture ! read more