Heritage pools was the only pool company willing to finish our pool when another pool company just…read morestopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year.

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.

As we close our pool for the 10th season, we once again had wonderful service and not one…read moredissapointment by Greg and the technicians at True Blue Waters. This wonderful company has consistently provided excelent service at reasonable prices for all these years. Not once have we been disappointed! All we have had to do, with our inground pool is enjoy it! True Blue Waters has my higest recomendations!

I had this company close my pool last year and asked them recently to dismantle my filter and hose…read moreit down because it was clogged and there was no force coming out of the Jets. During both experiences, the swrvice person was a little condescending and not proactive about telling me what they needed me to do before they came. They called to tell me the filter was cleaned and my jets were producing ripples which was great. I also asked 2 quick questions before we hung up and because he didn't know the answer because he didn't service the filter he had to hang up so he could get a hold of his guy. When I got home it didn't look like the filter was hosed down and there was no force coming out of the Jets. When I called him to tell him this he had an attitude about me not having powder readily available at my house (they should have ur with them) and that I asked too many questions and they could not have their guy turn around and come back to their house to check something or else they have to pay him another $50. When I asked additional questions, he said... We've already been through this to her three times already. So because of the condescending attitude towards me and the fact that I don't think they cleaned my filter but yet took my money they will not get business from me going forward.

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

The best family owned company they put my pool in and I trust them I strongly recommend them.read more

They promised to get my pool up in running within 2 weeks told me they would be back on Monday…read more Well Monday came and went and I haven't seen them since.I would NOT recommend them!

Farrell Pool Service helped us with a renovation of our pool in Wayland two seasons ago (2021)…read more New stairs, new vinyl liner, switched to salt water chlorination, renovated our plumbing and skimmers, added a Polaris automatic pool cleaner. Everything has turned out GREAT. The team was very professional and easy to work with. If you need work on your pool, these are the guys to call for sure.

We switched to Ken's Pools three years ago after poor customer work and customer service by our…read moreprevious company. Ken and his team are knowledgeable and professional. They show up when they say they will for our weekly cleanings and they understand how our pool and spa work. They are very responsive whenever something isn't working properly -- Ken or someone on his crew often show up the same day (even on Sunday) to try to resolve the issue. Our pool has never looked or worked better. I've recommended Ken to a few people and will continue to do so!

Saw a Ken's Pools white Chevy silverado driving recklessly and endangering other drivers on I-90…read more Would never want someone like this working on my pool. They seemed to purposefully have the pool vacuum covering the license plate too, conveniently.

Called this company to repair a pool liner that had come out of the track. They arrived and said I…read morewould need a new liner. I was leery since the only thing wrong was the liner was out of the track , no rips .. but agreed to have them install a new liner since I could not get another company out to look because of the pandemic and the other companies were all booked out. So this company looked at my liner in June and installed at the end of the season in September then closed my pool. This cost me over 3,000 to have this new liner in. The following season I opened my pool and the new liner this company installed had fallen out of the track in the same exact spot as the old one and was leaking on the bottom!!! I called them they came out and used flex seal to stick my new 3,000 liner to the wall of my pool ! This is how he fixed it ... oh and when they installed the new liner they took my pool apart wrong! The post and rails were a mess the next season when we took the cover off ! They actually hade the nerve to tell us never call them for repairs again because we didn't pay them 30 dollars for flex seal !!!! We had to take down the pool and install a new pool!!! NEVER use this company !!!

Stellar Pools did an amazing job installing our 24' foot above ground pool! There is not 1 wrinkle…read morein the liner and the bottom is so flat and smooth. Arrived at our house at 7:30am and the job was completed by 3:00pm. Would highly recommend them! Very professional and responsive to texts. So happy with their work. Lisa from Shirley.