We had a full HVAC installation that included removing the old units, relocating the new units from…read morethe garage to the attic, moving the thermostat, installing all new ductwork, and cleaning and replacing all vents. It was a Big job, and I must say the West Coast team did an excellent job. Communication was great throughout, and the entire team was a pleasure to work with. We had a couple of other companies provide quotes, and West Coast beat them all! They were reliable, professional, and affordable. The installation went smooth and passed all inspections with flying colors! Thank you to the West Coast Team for the Great service!

Uriel Blancas is the HVAC tech who did the spring maintenance re-check today and he did an…read moreexemplary job. 10/10, FIVE STARS IN ALL ASPECTS. TIMELY- Uriel called 30 min before his arrival and then, arrived at the stated time. This is particularly helpful so I can move my bunny to another room with all of his belongings. ATTENTION TO DETAIL - I saw him place a protective cloth down on the floor before he placed the ladder and tools down. I also noticed there was a bottle of cleaner with his supplies. He cleaned the inside vents as well as the compressor on the roof. He also tied off a loose wire/when checking the air handler in the ceiling. KNOWLEDGEABLE and THROROUGH - Uriel did a complete system check and then, he sat down with me to explain what was done and why. He addressed the concerns I had about some of the prior readings in terms that I could understand and shared tips that will help ensure my system runs at its most efficient. Example: A higher MERV doesn't always mean "better" and can actually restrict the airflow. He said that for my particular system I should use a MERV10 filter and change it every 3 months. He changed my filters and then, left me with two spares to use before the fall check comes. FRIENDLY - In the course of chatting with Uriel, it came up that I might benefit from having more filtered air coming into my condo. He made a recommendation for a part that would replace the standalone room air purifier I currently use. He placed this info into the after-visit summary so I can "research it and see if it fits with my needs and finances." There was zero pressure to make a purchase on the spot. And while this next item has nothing to do with the knowledge or ability of an HVAC tech, I greatly appreciate that he did NOT smell like cigarette / e-cigarette smoke or strong cologne as I have a bunny and people in my family have asthma. Thank you, Uriel, for a job well done.

We had a full system replacement. Sal and his team set the standard for professionalism from start…read moreto finish, from the initial assessment to the final walkthrough. Sal is clearly in the right business -- knowledgeable, thorough, and genuinely engaged. It felt like a partnership, not a transaction. The install team, led by Gabe, arrived on time and fully briefed. I didn't need to repeat any detail or hover over their work -- they came ready and made the whole thing look routine. Sal stopped by to check in half-way through and made sure everything was on schedule. The entire job was completed in one day. Our home was left spotless, and the work itself was clean and precise. Couldn't be happier with the outcome. Highly recommend.

I had a great experience with Sam fixing my Furnace when it had a bad motor. And the also installed…read morea new thermostat for me. They did a great job, scheduling was quick and easy and the price was better than other quotes I got.

It says a lot about a company when they're willing to be open during a busy holiday weekend like…read moreMemorial Day--and even more when the owner personally shows up to handle the repair. That's exactly what happened, and we're so grateful that Alex came out to help. He responded quickly to my online inquiry and was able to schedule a visit just a few hours later. Our guests at our rental property had reported that the AC was no longer cooling, so we needed assistance fast. Alex arrived with a smile and got right to work. He was friendly, professional, and genuinely pleasant to work with. It's rare to receive this level of customer service from a technician, especially on a holiday when most people are spending time with their families. He quickly diagnosed the issue and replaced the capacitor. He also explained that the new capacitor was made in the USA, unlike the old one that had failed, and that it comes with a 5-year warranty. I really appreciated his attention to quality and transparency. Thank you, Alex, for your outstanding service, quick response, and willingness to help on such short notice. We highly recommend your company and will definitely call again if we ever need HVAC service in the future!

Vladimir was a little late, but took care of everything. Very detail oriented and explained…read moreeverything to me so I could understand. Perk: took a look and assisted with troubleshooting my QuietCool system. Recommend Vladimir!!!

It's been too long without writing a review of Carter Heat & Air. My fault! We always hope for the…read morebest when calling for service on systems in your house. But it's really rare (in my experience) when a service company not only exceeds every expectation but continues to year after year. Krystal is incredible and her attention to follow up and personal communication is the best I've experienced. My system is not new but we did have a new Ecobee thermostat installed a few years back. Huge fan of this company and I'd recommend to anyone! They installed it easily and works (worked haha) perfectly until we had an accident in the attic (by no fault of theirs) that damaged the wire leading to the thermostat. Billy shot right over and diagnosed the issue due to his electrical smarts (and that he can fit up in my attic the size of a mouse trap). Sorry Billy. With old houses and older units, like ours, sometimes rewiring can be really difficult and many times not the best solution. Which was the case in our situation. Instead, the best fix for the wiring issue, was no wiring at all. Thank you technology! Billy suggested installing a wireless remote transmitter on the furnace that could talk to my favorite Ecobee thermostat. Simple solution to an old house problem. The system is up working properly now and it was all done quickly and with no stress. How many times can you say that with a non functioning system in an old house! From the techs and their attention to detail and Krystal and her epic work and customer support, they have my business for life. Feel free to reach out if you have questions or want a more detailed account of my experience with Carter Heat & Air. They 100% deserve a huge shoutout!

Went back to these pros a lot in 2023!…read more --A new system for my mom's house --Preventiive maintenance services for current systems in various family members' homes. Chad, Cristal and road tech crews remain the bomb HIGHLY recommend

Chase took over when I was purchasing my home and there was miscommunication with chase taking over…read morebut since Emily and he have helped me and I let them know I want to work with them he replaced filters and working great At his advice I need to do dime things to help make it better for me and his service He and Emily are great

I need to give this company their flowers. I needed a new unit and furnace. The one i had in my…read morehome was 21 years old. I had at least 10+ other independent contractors and companies come out over the span of 2 weeks and provide quotes. However there was always an issue with pricing/ equipment/ professionalism/ communication etc. Morse & Bailey was different. They got right back to me, and provided a concrete contract that outlined the timeline of the work, the brand of equipment and a very fair price and warranty. They were timely with their responses. They are even military friendly and provided a discount. More than happy with the installation and my new unit and thermostat. Thank you Ms. Emily and Mr Chase.

James of Western Mechanical exceeded expectations! It took…read moreabout a week and a half to actually get Western Mechanical service during this last heat wave, but I was willing to wait. The reason? Well, one very good reason is their prices for diagnosis and various repairs are listed right on their company webpage. I didn't have to sweat the cost range, or worry about added charges. Western Mechanical noted their expertise in both commercial and residential units, and James was quite familiar with my HVAC type and brand. The item needed to repair the HVAC was in his vehicle, and the process took only about 1 hour. When he had completed the job, I asked him for his honest opinion about the health of my unit;better to plan ahead than suddenly find I have to replace the HVAC. Fair price. Excellent customer service.

During the pandemic, my rooftop unit went kaput after 20 good years of usage. Turns out, without my…read moreinitial knowledge, I had it replaced by a company that sold me an A/C and heating rooftop unit for business offices, that WASN'T compatible with residential condos. WESTERN MECHANICAL sent me out a 1st-rate technician named James who ordered me replacement parts that would communicate with BOTH types of systems. THREE OTHER HVAC companies, who were FIRST contacted BEFORE Western Mechanical, DIDN'T have the expertise to figure out a way to get past the parts-incompatibility challenges. I shall never reach out to another San Diego based company again, for this type of troubleshooting, other than Western Mechanical. I had been 2 years languishing in frustration, because nobody else was able to solve how to get business and residential parts speaking to one another. WESTERN MECHANICAL DID IT.

Jake was friendly, and did a great job doing the yearly maintenance of our air conditioner system…read more He took pictures, explained things well, and answered questions knowledgeably. He sent quotes for things that we might want to consider doing, but was not pushy about it, which I really appreciate. Thanks for the great customer service Jake.

HVAC man came to House and d was super Nice but 6 days later…read morestill waiting for my written estimate On computer promised by days end.. I would not recommend because of poor customer service.Sadly, how do you stay in business? We have hire another El Cajon Very reliable company.

Installation crew was great. Thoughtful, courteous and kept us informed on the plan for each day…read more Equipment has worked great for the couple years we've had it now.

I can't say if their service is good or not, but they are misleading in their advertising. Both…read moreYelp and Google indicate they are open, however their call center is only open weekends. They are only open Monday through Friday and calling on a Saturday, they said they could forward my info to the main office for Monday to even call me back to set something up for later than that. I think that's totally fine, but when my air broke on a Friday PM at like 6 and I was looking for weekend service, they advertised poorly and aren't able to help.

I called one of the larger AC "repair" shops to help get my furnace running. After 20 minutes the…read more24 yr old tech told me my system was too old, had to be replaced and he wouldn't even attempt to repair it. I asked my friends if anyone knew an old school baby boomer AC repairman, and one sent me Mick's info. My family now has heat again. Mick confirmed that I should replace it soon, so I'll be having him do it in the Spring, but he bought me time so we can budget and plan it out. He looks too young to be a boomer, so now I have a guy for the next 10-15 years (hopefully).

So the Central AC in my house stopped working on Friday evening , I didn't know who to contact,…read morethere are so many places but we came across Mick, he arrived at our house on Tuesday because that was the soonest I could get off, after looking at the system he replaced the contact but still didn't work, the circuit board on the main unit in the attic was bad, he then found one in Escondido and drove there and picked it up, came back and installed the unit up in the attic when it was at least 150 degrees up there, Mick is great at what he does and I highly recommend his services, if you want a good honest and fair man to fix your AC call Mick, I know from my point ,he has a customer for life.

We recently used Hamel's AC to install new HVAC system. One…read moreof my priorities was to improve AC for second story and reduce compressor noise. Luke, Thomas, Brian exceeded my expectations. AC upstairs is perfect. New heat pump very quiet Thomas and Brian very experienced and professional throughout the 4 day projects They made sure everything was cleaned up before they left for the day. Thomas gave me updates daily on progress. Overall Im really happy with Hamel's and would highly recommend them.

Hamel's came through again with another A/C issue at our short term rental…read more The Customer Service is great. They are honest and have great follow up. Thanks again Hamel's!