Let me start off by saying that when this was still Sells equipment the customer service was phenomenal. Specifically the parts department. This winter I had some work done to my machine before the upcoming season. I used my zero turn twice, and the PTO belt broke. I was assuming that I would have to pay for a new one, but hoping that Hutson would see that it was not my fault and provide a replacement. I was shocked when the supposed parts manager, Miguel. Looked at the belt, blame me for it breaking, and then told me I could buy a new one and walked away. I wish I could give a -4 stars to this terrible customer service. How do you expect to stay in business when you treat people this way. I have bought numerous pieces of equipment from this location and I will never be back because of Miguel. I did talk to Bryan, one of the holdovers from the last ownership, whom I believe, is a sales manager, and he was very gracious and apologetic for Miguel's behavior. Still, not enough to be treated that way, and ever come back there. read more

DISHONEST and over priced. This place is a joke. Lied about what was wrong with my mower then wanted to charge over 1,000$. This place sucks you'll see you when you go. Guys's attitude sucks. He'll charge you for things you don't need scam artist. All of my encounters up to the regional managers was horrible. This company is inbred and doesnt take complaints seriously. Alex made a snide remark " you just can't afford it". Hence I own a HUSQVARNA. Yet my cartier frames on my face cost also cost more than his DISHONEST 1,000$ they tried to scam me out of. I took my business else where and only paid 230$. I also paid 40$ for pick up and drop off, where this company charged me 150$ to pick up and drop off, blaming it on gas being 4$ a gallon. Woodhaven to taylor is 7.8 miles. The math isnt mathing with your prices, sir. When I tried to complain to management, He was combative and also extremely rude. EVERYONE HERE TO THE MANAGEMENT IS UNPROFESSIONAL. The company is all Bumpkins that want to lie to steal your money. TAKE YOUR MOWERS/ RIDERS elsewhere. STEAR CLEAR FROM THIS PLACE! THEY LIE, CHEAT AND STEAL. read more

I went there a few years ago looking at chainsaws. Sales staff saw me there for over 1/2 hour by the chainsaws, but never came to help. I watched a video telling me to look for a chainsaw that had easy filter cleaning access. As I was seeing how to access and took off the filter cover, a salesman came over and reprimanded me. He told me not to ever do that again. Instead of giving my opinion of the store and staff, I turned around and walked out the door, never returning. I thought about calling, but figured I was wasting my time and didn't bother. By the way, he didn't have a clue how to put the cover on, so he didn't know his products. Doubt he would of been much help if he actually came to assist me in the first place. read more

Woodhaven store has terrible sales staff. They can't wait to NOT talk to you. Very odd. If you're going to treat me this way when I'm trying to buy from you just think of how I'd be treated if I needed service or warranty repair. No thank you. Lots of other places will happily take my money and provide a welcoming experience! read more

I was in today to purchase oil for my new snowblower that I purchased last weekend, and to also gain more information regarding the device. The service person that assisted me, Mollie, was very helpful, courteous, and knowledgeable. I'll always make sure I stop at Sell's in the future for my outdoor equipment. Great experience! read more

I bought a starter for my zero turn lawnmower. I gave them the model number of my lawnmower and they sold me the starter. Yeah the wrong starter. I get home and take the starter out and it has 10 teeth while the one they sold me has nine teeth. Took it back and they refused to exchange it. I've lost $200 dollars because of their mistake. I've been patronizing them for several years, but NO MORE!! I hope they go out of business. read more

Worst place to go !! Staff is lazy hard to get them off the stool ! Half the time they don't have what you need so they order for you and can't notify you when it comes in !! The parts dept needs help bad you need to give them model number serial number make year first born child before they can tell you they don't have that belt they will order it for you ! Tried to get studs for a scag mower wheel, parts guy said I had to buy hole hub assembly 136 bucks wth walked out mad drove to jacks lawn care walked in the guy grabs four of lug bolts nuts , 14 bucks mower repaired 30 minutes later !!! They should sell the place to someone that appreciates there customers!!!!! read more

I will NEVER go back. I would run away. I took a 1 year old snow blower in and paid them to give me a repair quote of over $350. Then I took it for a second opinion (free) and it only needed a carburetor cleaning. I purchased a new machine from Sells the day I got the high quote because it was snowing. Now Im stuck with 2. I tried explaining the situation to management and the owner and received RUDE service. I feel like a was SCAMMED! Please give your business to someone who cares and understands how to keep a customer these days. Its sure not Sells equipment. read more

Took my chainsaw because it was hard to start after about two weeks they quoted me a $ 157. Repair which I agreed to. After another 2 weeks they call and told me that the new quote was $600+ because there was damage discovered that "someone else must of done" when I asked why they didn't find it before they had no good answer. Only that the damage must be from previous repairs. My in-laws took a riding lawnmower in for service around the same time for a minor nuisance issue and when they got the mower back in ran for about 15 feet before a large noise came from the engine and it stopped running. They returned it and we told a rod had bent from an adjustment made during the first repair. I was told by Sells that they are a Husqvarna certified repair shop but everyone there now refuses to give me they certification number. I am basically left with a junk saw now. Wish I had reviewed Sell's star rating before going there just wondering how they can be at 1.5 stars based on the terrible treatment/service I received read more

We have purchased our lawn mower and snow blower here. The are great people to work with! I was very pleased with the service for both purchases. They offer financing, too. This really helped us out when our lawn mower died and we were in a pinch and had to buy a new one. We went in and spoke with the manager there. He hooked us up with an application and we picked up our mower 2 days later. The snow blower was a similar story. I will only buy from them from now on. I love that they are a small family business. There aren't very many of those left anymore. I like to support those in my community. This is a great one! Thanks Sell's! read more

I would like to update my review, I am still not exactly happy about the amount of time it took to have the work done to my mower, however, because of the length of time it took, they took a substantial amount of money off of my labor costs...in fact it is close to 75%. Makes a month for a simple service a little easier to swallow. read more