Fast response, very knowledgeable, and doesn't price raise for a deal! Came out within hours of…read morefirst contact. Honest and gave us multiple options for our ac and heat!

Wow they made me a priority and got my Air conditioner fixed. We were heating up fast and the tech…read moreknew how to trouble shoot even my weird AC system. Thanks to them I was able to cool the house back down for my grandchildren. They knew just what to do and how to add a component that will keep the new part protected and running smooth. I feel like I got a great deal with AC Repair. The tech was very knowledgeable and friendly. We will be calling them if we need any more help with our HVAC system.

My A/C wasn't cooling, so went online for an appointment which was very easy. I had a housesitter,…read moreso that added to the complexity of everything. There was a bit of a scheduling mix-up, but a technician got out right away once it was recognized. Fast service for the repair as well. Seemed reasonably priced, though if I knew for sure, then I probably would have been able to fix it myself.

Excellent service. Quick, friendly and knowledgeable Jessie brown was awesome to deal with. Set up…read morea 2 year device plan on this first visit.

Absolutely the Best. Justin and his team have done 2 jobs for me. They are professional and…read morerespectful. Dustin and Cade installed landscaping lights and can lights for under soffit. Absolutely excellent in every area. Not only do they do the jobs expertly but they keep you informed of everything going on! I would recommend them with any electrical job. Tom Plunkett

I called American Standard Electric for service for several issues. They were friendly and able to…read moreschedule me the next day! Technicians Distin & Cade arrived on time and they diagnosed one problem immediately and fixed it. Then they installed an additional light above our garage. Both gentlemen were quick and friendly. Price was reasonable. After they completed the work, I called the Company Owner, Justin and told him we were well taken care of and his technicians were efficient and friendly. Justin was very appreciative that we called. We will used this company again. Thank you Justin!

We had a new ac unit installed and financed through their company. The service was fantastic as…read morewell as the excellent installation service. There was a problem with the weight of the unit weighing down my kitchen ceiling and busting the sheet rock. They also had to remove my attic door and make the space bigger to get the unit in. They said they would fix it. The financing was easy and they worked with me to find the right fit. The prices are reasonable as well. Thank you, Zack, Carly, Derek and all the technicians that worked on my new a/c!! It is beautiful!

Colton, I need you to understand why I am still extremely upset about how today was handled…read more When we spoke Wednesday, you asked what you could do to make this right. I specifically told you I was NOT looking for free service. I said maybe a discount would be appropriate, and you told me more than once, "Don't worry about the money." I took you at your word. I removed my Google, Yelp, Facebook and Instagram reviews, and I responded to the BBB complaint saying that the owner had contacted me and was working to resolve the situation. Then your technicians came today. They thoroughly inspected the system and did a good job. But they presented me with the FULL PRICE, discussed that price with me, and had me sign an estimate without one word acknowledging what you and I had discussed. I then spent roughly an hour and a half believing that, after everything that happened Wednesday and everything you told me, I was once again going to have to fight with your company to get you to follow through. When I finally made them call you, your explanation was: "I didn't want them knowing anything" because you wanted them to go through the normal process and you wanted to "make sure Rocky was doing his thing on point." Do you understand how backwards that was from my perspective? This was not the appointment to secretly test your normal process or see whether an employee was "doing his thing on point." This was a customer-recovery visit after a serious breakdown in trust. Your job as the owner was to make absolutely certain this visit went smoothly. If you wanted the technicians to diagnose the problem independently, fine. You still could have handled the customer side separately. Before I was asked to sign a full-price estimate, somebody should have said, "Aaron, this is the normal price, but we spoke with the owner and there will be an adjustment because of what happened Wednesday." That one sentence would have changed the entire experience. Instead, I had to bring up your promise myself AFTER the work was completed. Only then did they call you. Only then did the price change. And ultimately you told them not to charge me anything. I appreciate that you made the service free, but I need you to understand something: I NEVER ASKED FOR FREE SERVICE. This was never about getting something for free. I wanted your company to demonstrate that it understood what went wrong, took responsibility for it, communicated internally, and could complete one service call without requiring me to fight for what I had already been promised. Instead, I lost another part of my day dealing with this, got angry again, had another confrontation in my own house, and once again had to tell your people to leave. Your technicians themselves were respectful and did a thorough job. I told them that directly and even shook the technician's hand before he left. My problem is with how YOU chose to manage this recovery. You said, "That's not how I wanted it to happen. I wanted them to call me after they finished." But that is exactly the problem. By the time they finished, I had already been presented with and signed the full-price estimate. I was the only person standing there who knew you had promised an accommodation. You created completely unnecessary uncertainty during a visit whose entire purpose should have been restoring trust. Free service afterward does not undo that. I wanted this resolved today. I genuinely did. I gave your company another opportunity because I respected the way you spoke to me Wednesday and believed you were going to make this right. That is why I am so disappointed with how you chose to handle it. Laurel, that explanation is exactly the problem. Colton told me directly that he intentionally kept the technicians in the dark because he wanted to "see how we roll" and "make sure Rocky was doing his thing on point." This was supposed to be a customer-recovery visit after your company had already lost my trust. It was not the appropriate time to use my home and my service call as a test of your internal processes or employees. If anything, this was the appointment where management should have communicated MORE, not less, and made absolutely certain everything went smoothly. And calling this simply a problem with "how the pricing was communicated" minimizes what actually happened. I was intentionally left unaware of how the promised accommodation would be handled, signed the normal estimate, and sat for approximately 90 minutes believing I was going to have to fight about this all over again. The free repair was appreciated, but I never asked for free service. I wanted competent communication, accountability, and a follow-up visit that actually restored my confidence. Unfortunately, the way management chose to handle it accomplished the exact opposite.

This is an update review as they installed our system years ago, but we had to contact them due to…read moreissues. Our A/C went out the night before one of the hottest days of the year, with temperatures climbing over 100 degrees. We called Triple Play/Graco and they responded quickly, within a couple of hours from our call. Joe W. was prompt, professional and courteous from start to finish. He diagnosed the issue (bad capacitor) and our A/C up and running much faster than we expected. The repair was completed at a reasonable price, and the quality of the service was excellent. Our fur-babies and family are thankful for their quick, professional spot-on response! We still highly recommend Triple Play/Graco and especially Joe W for anyone needing fast and reliable HVAC service.

Triple Play Home Services did an excellent job on our AC repair in Edmond. Fast response, honest…read morepricing, and very professional. They got our system running perfectly again. Highly recommend if you need reliable HVAC service!

Timely excellent knowledge of my issue…read more Will contact Rucker on any issue we have on AC. HEATING AND PLUMBING

Had a technician out first thing Monday morning to evaluate a straightforward residential wiring…read morejob. He took notes and let me know an estimate would follow shortly. I gave them until the close of business Tuesday--nearly two full business days--and never received a quote, an email, or a phone call. The only communication I received was an automated text Tuesday morning asking for a 5-star review. If a job is too small or your schedule is full, just be upfront and say so instead of leaving a customer hanging while asking for praise you haven't earned. Took my business to a contractor who respects basic communication.

Salesman made specific promises about the job and then failed follow through, then made excuses…read more Full payment demanded even before a supervisor made an inspection. City permit? Apparently, A & T is exempt, no permit pulled. Premium pricing applied, no discounts allowed. Be sure to get another quote, and don't believe everything the salesman promises.

Exceptional service from A&T Mechanical! When we needed an immediate HVAC replacement, they handled…read moreeverything seamlessly. Their pricing was incredibly fair and competitive, and the entire crew was highly professional, reliable, and straightforward. It's hard to find service providers this dependable and honest. Highly recommend them for any HVAC needs! Thanks Greg and your entire team!

Had them come out to seal up a window leak. They came through and replaced window seals. It handled…read moremost of the rain issues but on hard rains it still leaked. I asked them to come back out to give another look. They agreed and we scheduled a time for them to come back. They no call no showed me the day of the appointment. I contacted them the next day and asked to get back on the schedule. They said sure and i never heard from them again. Not a great way to spent $321 pricey service with low quality results.

Tim at Elite Property Maintenance was a life saver. My tenant had been without heat for 1 week ,…read morebecause OGN had to replace the gas meter and couldn't do it for 5 business days. When OGN finally replaced the meter the furnace would not light. My tenants and I were extremely frustrated, but Tim came and corrected the issue immediately. We are extremely grateful and will be using Elite Property Maintenance for all future repairs.