The Head mechanic at this shop always helps me determine the best direction when making Auto…read moreRepairs. He comes in way under the dealership and the work is precise. A little old school personality but lots of experience and always lands on the issue.

I went to get my van repaired and the job was done very sloppy. they drilled out a part but didn't…read moreremove all of the debris so it started giving my engine problems . when I took it to the dealership the found debris in the motor coming from the same area where the part they replaced because they had to replace it again. so when I came back to present them the paperwork from the dealership where it states the debris that was in the space from the part they replaced from the drilling they did to replace it caused engine damage, they told me they will not help me and declined wrong dueing. very unprofessional. Definitely not fair to their customers!! what's fair is fair . Don't become a victim like me guys !!

Service was so nice and polite, quality of work was great . Highly recommend this business.read more

Good work and honest mechanics. As long as I live in the Bay Shore area, I won't be taking my car…read moreanywhere else.

Horrible service. 12pm appointment for an alignment, arrived a few mins early to check in. They…read moresaid about an hour and a half, no problem. Went to the mall to kill time. Returned just before hitting the hour and a half and waited in the waiting area. After about another 15 mins, asked how much longer. They stated they didn't even do the alignment which was the original reason for coming and that they tried to call ( do not have any missed call ). But wanted to try and upsell new tires and tire rotation. It is now 2:16 and I'm still sitting waiting.. *UPDATE* 2:54pm and my car is now getting pulled in for the alignment 3:20pm and the car is finally done and on a test drive. So a 25 min service took 3 and a half hours. Appreciate the service guys!

4-9-25. Went in for an oil change. I was informed that…read moreappointments are not necessary but encouraged. At the time I visited, it wasn't too busy so I was taken care of right away. I did purchase the oil change through Groupon and everything worked out pretty smoothly. I was charged an additional $15 because my car needed an additional quart of oil and they also tack on a few extra dollars for what I think was an "oil disposal fee". Nevertheless, the staff was friendly and service was done pretty quickly. What I really liked was they didn't try to sell you on all the extra b.s. that other shops usually do. I maintain my car fairly well and know I didn't need a transmission fluid service, windshield wipers, air filters, etc. so when I mentioned I just wanted to change the oil and that was it, I appreciated that they didn't waste my time. I'd definitely come back again.

Excellent service and very efficient. Went in for a tire change, were busy but got me in and out…read morein 30 minutes. Lobby was clean and tidy and everyone was very nice in helping me get my tire. Highly recommend

On October 30th at 2:09 PM, I brought my car to Pep Boys Auto, store #1480 (1846 5th Avenue, Bay…read moreShore, NY) for a state inspection, Service Work Order #2086265. My car failed inspection because it was missing one rear driver-side lug stud. What's most disappointing is that neither the technician, Edward F., nor the service manager, Paul Nembhard, said a single word before performing the inspection to inform me that the missing lug stud would cause an automatic failure. If they had simply told me, I could have easily purchased a replacement lug stud elsewhere since one was not available for purchase in-store, which was an inexpensive fix, and avoided failing the inspection altogether. When I asked Paul why they wouldn't notify me about an issue like this before proceeding, his response was that it "wouldn't be ethical." That explanation made absolutely no sense. There is nothing unethical about informing a customer of an issue that will cause their car to fail. What would be unethical is passing the car without the repair, which I never requested or implied. Instead of understanding my point, Paul completely misconstrued my words, repeatedly insisting that I wanted his mechanic to "do something illegal" by passing the vehicle as-is. That was not what I said or meant. I only wanted to be notified of the issue so that I could fix it before it resulted in a failure. To make matters worse, after the failure, I was told I would have to pay an additional $10 for the reinspection once I replaced the lug stud. When I expressed my frustration about the lack of communication that led to this unnecessary cost, Paul's only response was, "It's just $10 to get the car reinspected." That dismissive attitude showed zero concern for my time and money. I even made the analogy that if my windshield wiper was missing, something Pep Boys conveniently sells in-store, any reasonable manager would suggest buying and installing one before failing the inspection. Paul had no answer for that either. On top of everything, I was charged an additional $10 to have the car reinspected at another state approved facility after I resolved the issue myself. This was a cost that could have been avoided entirely had they communicated properly from the start. This entire experience reflected a serious lack of professionalism, poor communication, and a disregard for customer service. I left extremely dissatisfied and disappointed. I will not be returning to Pep Boys Auto, store #1480, and I strongly advise others to take their business elsewhere.

One of if not the only honest shops I've worked with..... That alone deserves 10 starsread more

From the owner: We accepting new customers read more

The assistant manager the Afro American one was professional and helpful the other one was loud and…read morecursing. When I arrived he was talking to someone online about personal stuff cursing a lot and they have a female in here but even if there wasn't that's not professional. The service was good I came in for one tire they changed 3 and gave me a discount. I wanted run flats but he explained the price of $1600 and said it wasn't worth it so I end up paying $689 for tires all season said I'm better off I got good value for my money.

I accidentally went to the wrong Mavis Discount Tire location on Sunrise Highway after already…read morespeaking with another Mavis that had given me a quote over the phone. Instead of being honest, the staff tried to act like they were the location I originally spoke to and attempted to charge me significantly more. The whole interaction felt misleading and dishonest. I ended up leaving and going to the correct location, where they honored the original pricing and treated me professionally. Just be careful and make sure you're at the correct Mavis location before agreeing to any pricing.

I can't say enough about Juan at the Bay Shore Pep Boys! I was leaving for work and got a message…read moreon my dash that my rear passenger tire only had 24 lbs. pressure. After checking the tire, I found what looked like a bolt in it. I went right to Pep Boys and Juan took me in immediately. He did the work himself, was able to remove the bolt, plug the tire and get me on my way to work. Juan is the Best and I highly recommend the Bay Shore Pep Boys!

I called BayShore Pepboys and got an appointment for a tire plug (I had a bolt in my tire). They…read moretook me right on time and fixed the flat in minutes. Super friendly, and helpful!