Very pleased with our stay here! First time at Hyannis harbor and we had a very comfortable and overall great experience here! When we checked in they gave a us a choice between 2 rooms and even showed us both rooms. We chose the one facing the front with a harbor view - just a sliver of it you could see the ferry terminal and the room had a balcony. It was quite a large room, decent size bathroom too. The whole place looked recently renovated. There is a green space in the center with some hammocks a giant chess board, fire pit and leads into the restaurant which was really cool looking too! Great location near the harbor and close to the artists shops and the town Main Street with the shops and restaurants. Chill vibes. We were there in early June so still before all the summer crowds get here. We were here for the Cape Cod dinner train and decided to stay the weekend. We arrived Friday evening, had dinner at the Black cat tavern nearby and then the next day Saturday spent the day walking around town and had lunch Then came back got ready and went to the railway station to get on the 3-hour dinner train ride. It was really fancy and nice. Came back and sat by the fire pits at the hotel. Bed was comfortable, and shower was hot with good water pressure. The safe code did not work so we had to ask them - they called the technician and he brought a replacement. Parking is free and they have a lot right within the property so it's very convenient. Overall great experience! read more

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Nice room. Big. About 115.00 night, first week in June. Clean, I like white bed clothes, great in a hotel. Even the comforter. Large screen TV, balcony overlooking a garden. First floor. Swimming pools. Restaurants nearby. Free parking, etc. read more

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feel like there are hidden costs, resort fee covers 2 bottles of water and the in room coffee(all hotels have coffee in rooms), sink is side ways, carpet is bumpy and dresser leans so the doors don't really stay shut,hardly any plug ins. no elevator so don't pack a heavy bag. our balcony was shared with room next door???what. do not recommend. read more

The hotel is very clean and in a great location, convenient to the ferries and to downtown. The only drawback when we were there was there was no hot water; only warm water. The employees were friendly and helpful. read more

The reviews are all over the place. Part of this is probably because the hotel itself is all over the place, spanning multiple buildings along the street of different ages, and also apparently operating one or two additional hotels. We stayed in a "traditional room" which is the bulk of the cheaper rooms. It was very spacious, comfortable, and well maintained. Our balcony overlooked the construction project -- a wing that burned in 2021 being completely renovated -- but it was only occasional noise and didn't start until 8am. The outdoor pool & hot tub were very nice. The indoor pool looked good, apparently it operates in winter and bad weather. The $40 amenity fee seems steep until you see nearby parking averages $28/day. The front desk was friendly, though it seemed to often be busy, and they were zero help resolving an incorrect charge put on my bill by the adjoining restaurant. read more

I booked two nights in September so it is towards the end of season so a little cheeper than it's high season $800 a night . We checked in and paid including a $70 a night Amenity Fee on top of the $400 room price only then to be told the Restaurant, Bar and swimming pool were closed dieting the week well why am I paying an Amenity Fee if there is no Amenity's ?? Very disappointing I also needed to lean out the window to see the harbor only the suits have a non parking lot view . The room was clean and comfortable . Beware of staying after Hodges season no staff no services more like a motel for $400 plus Amenity Fee $70 not good read more

I cannot believe the Newport Hotel Group that manages the Hyannis Harbor Hotel will not allow me to reschedule my upcoming stay even though my father is currently sick in the hospital. I told the hotel manager I could provide documentation for his hospitalization but she said that corporate policy does not allow for any changes to the reservation and I have to forfeit the full deposit. I wasn't even asking for a full refund - only to reschedule or for some portion of credit. The higher-up corporate executives seem to have nothing to say despite touting values of fairness, value, morals on their website. A very poor reflection indeed! read more

We reserved a "premium room" with two queen beds. The listed highlights included: air conditioning, a separate bedroom, and a tub/ shower combination. Our room had none of these, and the view was very different from the website photographs. When I asked the check-in desk what features qualified the room as "premium," she read from her computer that it has a private bath and a tower location. Confused, I confirmed, "Don't all your rooms have a private bath?" Then, she added, "Also, it has a Juliette balcony." When does a first-floor safety rail across sliding doors equate to a Juliette balcony? In the hottest July, the room's air conditioner was broken. If we left the doors open, it was a safety concern since anyone could climb into our room situated against the sidewalk ramp. When the need for air became too great, we opened the glass doors and were hit with the car exhaust fumes from the parking lot. We spent three sleepless nights choosing between being overheated, unsafe, and poisoned. I would never recommend this hotel. read more

Hyannis Harbor Hotel - Room 1009 Balcony - Hotels Near Me - Hyannis, Massachusetts

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Well it's great n you can't beat the location. It's very clean , basic but if you get a suite facing the harbor it's gorgeous! However you will pay maybe 800 a night if it's season or weekend etc. Lime I said it's a great hotel n has a Great pool n outside dining that they just renovated.Thats the main draw , you can sit outside by the pool n get drinks n food delivered to you. They have music at night n we love it but I think it's gotten really expensive for what it is. The rooms that are not facing the water are still very expensive n face a parking lot. So you pay for location here n the pool area. There's also a fee for their parking lot. However this is the cape so your gonna spend n yes it's still worth the fun. read more

Took a gamble with staying here (based on the mixed reviews) and glad we did. My co-worker helped with the decision. He stated he stayed here and his family liked it. Made a reservation the week of during the month of August and was surprised rooms were still available. Checking in was a piece of cake and the concierge was very friendly - unlike the reviews. I don't recall her name but she's from Jamaica. Checked in and walked over to our room. Stayed in the newer building. Parking is TIGHT!!! Like really tight, the spaces are tight and finding parking is tight. The earlier you get in the better. I really liked the room. I always check the bedding when sleeping at a hotel/airbnb and the bedding was clean. The bathroom was very nice. The Bathroom sink (photos attached) looked as if a piece was missing and wasn't a pleasant site to look at as I was brushing my teeth. Visited the pool, ordered some apps and a drink or too. No complaints. At night, there's a big fire pit you can sit around and it was a nice touch. The location is very convenient. Ferry across the street, three restaurants next door, ice cream across the street, CVS less than three miles away. I would definitely visit again and will stay longer. read more

Hyannis Harbor Hotel - Bathroom sink - Hotels Near Me - Hyannis, Massachusetts

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The cleaning department needs work. The blue blanket had hair and stains. The hallway had a strong musty oder. The bathroom has a cheap plastic tub shower with the sink outside of bathroom and poorly flushing way to low toilet, also no vent with a fan. The price doesn't match the room. This room is not in the same class of a Marriot or not even a motel 6. Great location but next time I will stay at a Marriot or equivalent known reputable hotel and drive to the ferry and pay the $17 for parking. read more

Hyannis Harbor Hotel - Bathroom - Hotels Near Me - Hyannis, Massachusetts

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We stayed here before, so has all our family. The main reason was to take the Ferry. Front desk personnel were very professional.The beds were comfortable. There was a constant noise in the room due to the laundry being directly underneath, Non stop, throughout the night. The walls are so paper thin, I could hear the couple next door complaining about the same noise. The Bathroom door lock was broken. Water temp in the shower fluctuated. The sliding shower door did not stay closed, not leveled. The shower drain was partially clogged. The hallway entrance from the rear lot smelled like gas, and the employee who walked by did not acknowledge me when told. Minutes later, the fire alarm sounded several times, I'm not sure if that was the reason. Did not go in the pool, the smell of the chlorine was a bit much. I love the $114 amenity fee. We won't stay here again, too many issues. read more

Check in took far longer than any other hotel I've stayed at. There was a bit of an issue but it was resolved. I tried to use the guest computers in the lobby to print off a work document but neither computer was cooperating. I was able to email it to the front desk and they printed it for me. We got to the room and it was large with a view of the asphalt and next building over. No balcony. The room was spacious and looks nice. The bathroom vanity was very small with no where to set your makeup, etc. The shower door doesn't stay closed. It's new and looks nice, but it's not level and rolls open the second you attempt to shut it. Hotel is located close to many restaurants and shops on Main Street. read more

Had to head to Nantucket for a funeral and figured to stay in Hyannis (close to the ferry) to ensure arrival. Checking into the hotel was easy, room on first floor, parking in the rear (easy access) and room was clean upon arrival. spacious room, good bed. shower was very accessible. only there for one night, so no traffic to speak of. would recommend. read more

We stayed here for the night in off season January. We were a little confused pulling into the place; part of it was under construction, and another part was new. After getting our registration taken care of, and parking the car, it was obvious that we were two of a handful of people staying here. We were on the 4th floor. The room was beautiful! It was nautical themed. There was a mini fridge and a microwave. There was a table for 2, and a very comfortable couch. The TV was a great size for the room. The king bed was super comfortable. Even the pillows weren't horrible, but I could have used another. I wish I remembered to take pictures of the bathroom. The shower was huge and had great pressure!! The towels were super soft. This place is directly across from the ferries to Nantucket and Martha's Vineyard. It is within walking distance of Main Street, where there are plenty of shops and restaurants to try. Make your reservations early if you're planning to be here for the summer! read more

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Sanitizing between customers is questionable as I found beaut in the bathtub and soap residue on both bathtub and sink . It only makes me wonder what else was "cleaned And sanitized ". Not to mention that in both rooms that we have rented bar soap was missing and we ended up using shower gel as a hand soap . I cleaned the bathtub and the rest of the bathroom with the sanitizing wipes Asked for rooms with the harbor view , were told that our rooms have a harbor view when in fact the were facing the opposite way of the harbor . Asked for rooms in the tower - I doubt the hotel is booked completely since it is September 10 - after Labor Day . We were told that hotel does lot have ANY rooms with the harbor view !?!? I am stuck here now for 4 days and will make the best out of it but I ended up sleeping fully dressed today read more

Hyannis Harbor Hotel - Bathroom with somebody's hair - Hotels Near Me - Hyannis, Massachusetts

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I just returned home from the Hyannis Harbor Hotel after staying two consecutive weekends. My first visit was excellent, it made for a perfect weekend. I was so pleased that I wrote A 5 star review raving about the hotel on Yelp and booked a return visit for the following week. My second visit this weekend was unfortunately a much different experience than the first. It was problematic and disappointing and I am hoping that we can reach an agreement on how to make this right. Upon my arrival at approximately 8pm, I was greeted respectfully by the younger gentleman who was working the front desk last weekend as well. This time I had booked directly through your hotel website and requested a standard king room. I was assigned a handicapped accessible room in building 2, which did not have a bathroom counter of any kind. This was inconvenient but manageable. The room however, did have a strong mold and mildew odor of which I am allergic to. Icalled the young man at the desk and asked him if anything can be done about it. He suggested to send an Engineer into the room with some Fabreeze. The Engineer did arrive and spray the room but it only seemed to mask the mildew smell slightly. I requested a change of room and was told that no other rooms were available. Around 9:30 my boyfriend tried to use tv on and it wouldn't work. I again called the gentleman at the desk to explain the situation and he said he sent the Engineer back to our room.The Engineer tried fixing the TV and then realized that the cable box power cord was shredded in half as if something had chewed through it. Exposed metal wires were protruding from the insulation and it looked like a fire hazard. He returned with a new power cord and said "I have been getting a lot of calls about these". I freaked out thinking now I am in a room that is infested with rats. How else would a power cord become shredded in half like that? Something had clearly chewed through that cable. I again requested a change of room, and was told again that nothing else was available. To make matters worse, at around 11:45pm kids on the floor above us were running, stomping and jumping enough to cause our room to shake. I couldn't take any more of that and called the front desk for a third time. I practically begged him for a new room as the compounding mold odor, fear of rodents and now incessant stomping upstairs was ruining my evening. He again explained that he couldn't because the hotel was full but he would fix the problem. I explained that I paid the premium for this hotel and I expected a better level of service for the price I paid. He told me a manager would call me in the morning, but that didn't happen. This weekend was meant to be a peaceful anniversary celebration with my boyfriend, but turned into a chaotic nightmare of fear and anxiety. I finally spoke to Hotel Manager Ms Velma Francis-Miller and I explained the whole story from start to finish. She stated that the only thing she can do is credit me a discount of -15%. That was a bit insulting after the night of hell I experienced. She told me that there was nothing more she can do on her end, and to contact corporate as they are the ones who can help. I am very upset, as I also work in customer service and this was handled poorly. I believe a full refund is in order here, and want to give you an opportunity to make this right before I take further action with my bank and the board of health regarding the mold and rat infestation. I heard back after calling corporate and they offered now 50% of the refund back. Totally poor management and hospitality skills. read more

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I probably have had the worst vacation experience of my life. My check-in time was 3 PM and it is currently 5:30 PM. Due to a power outage they turned my family and I away as our room was not yet clean. However when returning at 4pm on our on endeavors ( as we were never notified when the power was turned on) A random maid was kind enough to let us in to the pool to spend some downtime there. Unfortunately after an hour and a half, ( again through our own endeavors) staff services still did not notify us that our room was available and have now skipped over us in line. I pray that people do not come here and have to deal with the issues we have dealt with today. No we were not refunded or compensated in anyway. (Fun fact they gave us free drink tickets for a bar that was not even open) read more

Booked 3 days in June 2024. We were never told that the hotel was being renovated. No pool no restaurant and our room was in the construction zone with a dumpster outside our room. We were promised a refund of $100 for our amenity fees. Two months later they have not fulfilled their promise. read more

Will never stay there again! have gone there for the past five years with my husband and loved it. Was bringing my sister for her 60th birthday weekend. Booked it in January for today and tomorrow 7/28 - 7/29. Got there and they tell me the room wasn't available because of a crack in the tub. no other openings so why didn't they call me before my 4 o'clock check in????? Then they try to send me down the street to a shit hole of a hotel and charge me the same $$ which isn't cheap! I went back and they didn't even care. Tried calling their "sister hotel' and no opening umm yeah its a Friday in the middle of the summer on the Cape gee shocker! They just didn't give a shit! Never again will I give them my business! read more

I made a reservation DIRECTLY with the hotel so I could have flexibility that third party booking sites do not. I got an email this morning stating that the card I used did not have the funds available to take a deposit for the room and if I didn't call by 6pm tonight they were going to cancel my reservation. I was never informed by the person who booked my room nor does it state on line that a deposit is necessary before check in. They were underwhelming helpful and said "this is our policy" I worked at Marriott, Hampton, and Doubletree for years and never would have treated a guest this way especially when the mistake is the hotel. I typically do not make a big deal out of things like this but I was traveling on very important business. I told them to cancel and found another hotel for less money who said "no pay at check in" which is how it's supposed to be when calling the hotel directly. This place is awful and they will never get another call for a reservation from me and I am going to call their General Manager tomorrow read more

Not worth the money by any means. It's runs down and still high price. Rooms smell moldy The first floor is terrible. The outside door slams constantly so hard it literally shakes the lamp on the table. Why they would not install a simple door dampener to stop this is just an example of - don't care give me money- mentality. Walls are so thin I can hear the TV in each room around me. The shower is beat up. See photo - The only positives are location and the room AC works well. For approx$400 a night- go the air BnB route for sure. read more

Hyannis Harbor Hotel - Shower floor - Hotels Near Me - Hyannis, Massachusetts

We are enjoying a long weekend and the location is perfect for our plans. Directly across the street from the ferry to Nantucket- great to only walk a few steps to our room after an entire day walking the island. The hotel is still under construction following a fire several years ago (progress delayed) and there isn't an onsite restaurant and the indoor pool wasn't open in mid April as stated on the website- they are working on all items. There is a breakfast/lunch shop across the street and The Black Cat down the street so food is close enough. The staff is friendly. The room is nice- new remodel modern nautical style. Comfortable bedding, plenty of USB ports, table for two, frig and micro. The water temp in the shower could be hotter. read more

Checked in. No one told us every amenity was closed. Then they wouldn't take off the amenity fee of $50 per day. That's bogus.

The manager Velma Francis Miller needs to be fired! She's HORRIBLE! && The place needs to be condemned. Mold throughout the hotel, moist floors, dirty bathroom! Broken AC! Just horrible... the place is a fraud. Also, if they tell you that they are going to be so kind & place you in the newer building ... DONT BE FOOLED!! If you are on the first floor you will have the restaurant workers peaking into your bedroom window. read more

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Unfortunately, I think this hotel shows more of a nice front from the exterior than the interior. Overall cute from the outside. It has nice landscaping and nice curb appeal. The amenities seemed nice as well. On the inside however, it's not as pleasing. The room is tiny! At first it looks "cute" when you walk in the room, then you realize that for two adults carrying two smaller suitcases, the room was in fact, too small. There is no practicality on where to put your things without tripping over it, or having to move things around just to get to one item. The bathroom is bigger than I'd imagined, so they get points for that. The locations of the room: if you're looking for a quiet sleep, do not have them sit your room facing the road. It's miserable. I've heard cars, air horns, motorcycles, and every passer by possible. Kids who run up and down the stairs and outside railing shake the entire room. Speaking of, the walls are extremely thin. I had the displeasure of hearing the people next door late at night and super early this morning. That's uncomfortable! In the event you wish to go to the pool, beware. They now have a 19 person at a time rule. So if you're going there in the summer or on a hot day and there's lots of people at this small pool, be cautious of being let into the actual pool. If you want breakfast, it is not included in your stay. Luckily there are cute places around here you can go eat. Lastly, ants will frequently be in your room. Or at least they were in mine non stop. Such a lovely feeling when you're sleeping (sarcasm) So would I stay here again? No. This isn't my type of place. But maybe for those who don't care about a pool or even care about the room because you won't be in it, this is your spot. read more

This hotel has a lot of great qualities. The staff is VERY welcoming and helpful. The pool is lovely (heated). The rooms are very clean and updated. The view is wonderful. I do have a problem with the Privacy (Do Not Disturb) tags that go on the doors. They constantly blew off all the doors. Therefor staff unknowingly entered rooms that weren't meant to be entered. It was quite unsettling when we were there and away. read more

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Can't beat the location. Would definitely recommend staying in the new Harborside Towers over the main building. Main building has been renovated but the rooms still have their flaws and smells. The towers are immaculate, modern, spacious and the bathrooms are huge and CLEAN. As far as staff.. that's a totally different story. This hotel would thrive if they had knowledgable, friendly and helpful staff members. I called to inquire about a room recently and the young woman on the phone had poor customer service skills, she had no answers to my questions other than "I'm not sure" read more

The check in staff was very rude, I was surprised by a $15 parking fee that was not indicated during the reservation process or with the confirmation email. Dirty sock, rotted/petrified food under the bed, filth and soda bottle under the bed. Check out staff was just as rude. All this for $240/night plus parking. Never going back. read more

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Absolutely horrendous, made our reservation in December for Ocean street inn. Arrived at the hotel after a day of traveling with my husband and three teenagers, after 3 trips to the front desk which is located roughly a mile down the street... it was decided that our room wasnt ready and that's why the key wouldn't work?!?! So the solution to the problem is to have me pay an extra $350 to rent a room in the "nicer" hotel, unfortunately they only accommodate 4 guest so we had to pay for an extra room because there's five of us,kids on the first floor parents on the fourth? Halfway through day 2 or room is ready so we have to pack everything up again and haul it down the street to the correct hotel, and trust me when I say this place should be condemned, filthy, disgusting or at all what the online description was, a two bedroom harbor front suite, no it was two tiny beds in an old storage unit, nothing worked, everything was dirty. Clearly this place is a dumpster fire waiting to ignite, I will never go back, pretty sad, we have stayed many times before, but clearly the new owners have no clue how to run a business! read more

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So we stayed for two nights. When the housekeepers cleaned the second night they left no water, when we went down to the front desk to inquire, we were told that water was only supplied on the first night. Plenty of coffee and coffee maker etc. in the room, but you have to go the the vending machine and spend 5.50 on water to make two coffees! I would say this is the opposite of accommodating. Not impressed, and in no hurry to return. read more

We stayed one night midweek. We were taking the ferry to Nantucket, so location was perfect being directly across from the ferry terminal. They let us park in their lot even though we couldn't check in til we got back from the ferry. Check in was easy. Room average, clean. One thing about the room doors..... they do not close quietly.... Could hear people coming and going with door sounds all the time. Not a game changer but definitely noticeable. They put us in a room with ADA bathroom. I wasn't crazy about the shower (shower also needs a little fixing up--a crack on the shower wall was patched and a few other very minor notes. )Bathroom very roomy. They have nice sitting areas outdoors where you can see the harbor; gas fire pit was nice to sit around at night. Good restaurants in walking distance - one across the street for light breakfast and others 2-3 minute walk. I'd stay again probably only if taking a ferry just for the convenience factor alone. read more

My wife and I spent the weekend here. When we arrived the hostess was very friendly and polite we had a nice conversation and she recommended a few things for us to see. We got to the room it was clean very spacious. At night very quiet. Would definitely recommend this hotel. And would definitely stay here again.. read more

Can I give it zero stars? As a previous reviewer stated, the photos online are a total hoax. Looks like a gorgeous, newly renovated hotel and it is the opposite. They seem to have put a band aid on everything rather than actually fixing it. The smell was terrible and our room was not what the website showed. Do yourself a favor and find another place..$400 a night was a total rip off. read more

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In short, it's Motel 6 quality for Ritz-Carlton prices. Awful. Let's start with $20 per night parking fee added to the room charge. Then there's the maze-like property and parking lot that's strewn with construction materials. The housekeeping staff failed to make up our room, claiming we left our "do not disturb" sign on the door. We hadn't done that. We know this because while we were away all day, the maintenance staff came in to fix the broken shower we complained about. Not the the broken window locks that we also complained about, though. Entering the gloomy, hot stairwell of our building, we were greeted by a pile of wet, soiled towels. We attempted the bar at the hotel, but the Bluewater Grille is as overpriced and awful as the hotel. Two watery drinks for $25. And we had to practically tackle the bartender to pay for them. There were three bartenders "at work," an almost one-to-one ratio for customers at the bar. Inexcusable. Go anywhere else and you'd do better. read more

Hyannis Harbor Hotel - Hotels Near Me - Hyannis, Massachusetts

The location of this hotel is the best and only good thing about it. My first night I was awoken at 2 in the morning by a couple next door who were fighting, crying and making lots of noise. The manager was called, they were drunk and told to keep it quiet. My room was in the older part of the hotel, which I didn't know and wasn't asked if I'd like to be in the newer section. It smells damp and the room shakes every time any comes or goes. There were ants in the room. Maintenance needed to be called because the bathroom door was locked when I got there. Let's see what else... Upon returning from work I noticed the room door was open and all I needed to do was push it to get into the room. My last night when I got back from work my room had never been cleaned or towels freshened. Another call to the front desk only to be told the cleaning staff had left for the day. Disappointing experience. Will advise others against staying here when we're in town for work. read more

Hyannis Harbor Hotel - One of the many ants in the room. Gross. - Hotels Near Me - Hyannis, Massachusetts

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BEWARE! Probably the worst stay I've had at a hotel in 10 years. First of all they totally catfish you with the pictures and website as the condition of the hotel is nowhere near what is portrayed online. Our room had a stark smell of mold and mildew which makes sense because the carpet next to the window was soaked. Leaving the room felt like a joyous occasion simply because we could get fresh air. Also, weird but toys and socks were left underneath the bed which kind of tells you how thorough they are with cleaning the rooms. The place has more of a cheap motel that they put lipstick on recently rather than a hotel vibe. They charged $400 a night plus fees for the room, but honestly you couldn't pay me to stay here again. read more

Went there on 1/23/21 for my husbands 61st Birthday weekend. Very clean and loved the ocean decor. The shower water hits a piece of metal at the base of the shower & makes a chiming sound.. loved it. Staff were very friendly as well. A must go. read more

Hyannis Harbor Hotel - Our room on the 3rd floor - Hotels Near Me - Hyannis, Massachusetts

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The GPS brought us to around the hotel property several times as each entrance has a gate which is great for security. The registration is off a very small drive through and very easy to miss. However, the hotel is in a very good location, just across the street from the ferry service to Nantucket or Martha's Vineyard and also Harborfront Village shops. Very close to Main Street Hyannis and within a short walking distance to a beach. Concierges were helpful, polite, and friendly. The hotel itself is very clean, smells clean, feels pretty new, (perhaps they have updated the interior), carpets and walls have beautiful cape cod accents and I'm not detecting any moisture problems, and the best part of all is the color scheme! Nautical navy blue all around (my favorite color) with white, dark wood, tan, silver, black accents. Bedrooms, are equally beautiful and the beds so comfy and clean. The bathroom is nicely updated with beautiful vanity features and lighting. I love that the ac unit is on the floor far from the bed rather than built in the wall which always is a problem with the air blowing and drying up my face. The biggest plus is the property, the many places to lounge and relax by the fire, indoor and outdoor pools to enjoy, hammocks and jumbo lawn chess available. Prices are high but that is normal for the area plus it's worth it! I do believe the room was booked in a newer tower, so this review pertains to that building. read more

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This is the first Yelp review I've written in recent memory. The good parts about this hotel were largely its location and lovely room (in the newer tower). That's about where the good stuff ends. We tried to check in early (our fault for arriving at 1pm) but we were told firmly that our room would be ready at 3pm. When we arrived, there was a line of 12 families in the tiny lobby waiting to check in (in COVID times, too - at least everyone was wearing masks). Once we got to the front, they seemed to know nothing about 3pm and told us they'd call us when the room was ready. 4pm (check-in time) came and went. We waited outside in the cold rain with our little kids. We hadn't heard from anyone so we got in the COVID-laden line again for 30 minutes. Every step of the check-in was like a new experience for this staff. It was like the whole (small) team was just trained yesterday. When we finally got our room in the new tower, we discovered it had a lovely empty lobby we wished we had known about 90 minutes prior; my family wouldn't have had to wait outside in the cold and rain. Oh - and the parking spaces (which costs an extra $20 or so per day) are super small (see photo). Summary: The hotel was grossly understaffed and ill-trained to handle its clients and the parking is expensive and tight. read more

Hyannis Harbor Hotel - Typical parking space! - Hotels Near Me - Hyannis, Massachusetts