We have stayed at this location before and enjoyed it. This was supposed to be a 10 day stay, and…read morelet me start by saying, by day 3, we had checked out of this hotel. We checked in and went to our assigned room. We quickly discovered the room to be quite filthy. There was long black hair everywhere. On the countertops, in the bathtub, on the tile floor where the kitchen sick was, and even large clumps under the vanity sink. I immediately went to the front desk and spoke to the GM "Elissa." She was very apologetic and sent a housekeeper down shortly after. The housekeeper visited our room to "re-clean" it, and once she left, there was still hair all over the place. I didn't want to complain to the front desk for a second time, so I did the best I could by washing some of those surfaces myself. Unfortunately, it didnt end there. We went to the the breakfast buffet all three days between 8 and 8:30. It was atrocious. It was very overcrowded and items were not replenished once empty. There was only one working waffle maker that left many people waiting 8-10 people deep in line. Juice machine was "out of order" with no alternative offered other than coffee and tea. Oatmeal was empty. Milk was empty. Cereal container was empty. It was just downright awful. Ive never had this type of experience at any hotel breakfast. There were two restrooms across from the dining area that were BOTH "out of order" the entirety of our stay. So basically the only available restroom was the one in our room. Housekeeping services are supposed to be started on day two of guests stays. Our mounted shower gel was empty. I went to the front desk at 10am asking for a replacement. I waited around all day. Nobody came. I texted the front desk around 3PM asking if we had been forgotten about and was told someone would be down in 5 minutes. Another hour and a half went by, and it was finally delivered to our door at 5PM.... Housekeeper never entered the room. Thats all that was done. Our trashes remained overflowing. Our shampoo and conditioner were empty shorly after. No fresh towels were delivered. It was just bad. The worst part, which forced us to leave early was the discomfort in the beds. I can't even begin to explain how uncomfortable the beds in our room were. The pull out sleeper was like sleeping on straight mattress springs. It left my daughter with severe neck and shoulder pain. The king size bed was just as bad. My husband and I couldn't sleep at all because the bed was so uncomfortable. We tossed and turned all night long and woke up with neck, back, and hip pain. On day two of our stay, I also noticed tiny black ants on the wall next to our bed, and two of them IN our bed. We couldn't take it anymore, so we checked out of the hotel after just 3 short, painfully agonizing days. We spoke to the GM again and explained why we had to leave. She was apologetic but did not offer to compensate any part of our stay. It was by far the most disappointing vacations ever. We had looked forward to this vacation for months to be seriously disappointed. Would not recommend this hotel. Look elsewhere.

Nice place to stay clean and updatedand it's pricy, but the breakfast! it needs to be updated and…read morehave a better selection. The price and the breakfast needs to match.

Well appointed, centrally located, very clean & comfortable. Great breakfast buffet, lovely yard &…read morepool. We highly recommend.

Checked in on a Monday- we were able to get an early check in! Chris, the owner was very welcoming…read moreand so friendly. We love the Escape Inn as it's so clean, quaint and close to the beautiful Dennis beaches. The pool area is beautiful and always so manicured. We can't wait to go back again next year. Thank you Chris!

This place is better than what I expected. Newley renovated. Amenities are plush, no carpets (no…read moresmell). Located down the road from a nice beach (can get crowded). The only problem is the mini fridge is a very-mini fridge. Can only hold 4 bottles of juice/water. I would definitely come back here. Especially since it is centrally located to many things.

We really wanted to love this place, but unfortunately had a terrible experience. First of all, it…read moredidn't list anywhere on the website that their lobby closed at 8:00pm, which seems bizarre for a Saturday in the middle of the summer, in a popular area. So at 7:55 we received a text stating the lobby was closing at 8:00 and our keys were in the mailbox. I was super uncomfortable with this, as anyone had access to the mailbox and our room # was written right on the envelope. But luckily we arrived just 10-15 minutes later. Upon arriving to our room, as soon as I moved a throw pillow from the bed, a big flew out and landed on the blanket. Just seconds later my mother noticed another bug on the bed frame of her bed. We called the main fence number and minutes later he arrived, and showed us to a different room. Before putting our stuff down, we checked out this new rom to ensure there were no bugs but sure enough- 3 dead bugs... one on the bed frame and 2 on the ground. The workers response: "the vacuum can't reach the entire area around the bed." We then called for a manager and reported to the lobby, where we expected a refund. We then spent 1.5 hours in the lobby waiting for ANYTHING to happen. The manager on the phone said she had left for the night and was not returning and the other manager was "off site". The two main maintenance men trying to "help" (very rudely!) attempted a refund, but ended up refunding me only 1 cent instead of the over $1000 I had already paid. We called corporate the next day and dealt with them for over an hour. Luckily the corporate manager Chris was very helpful, and did give us a voucher and a refund. However the refund was via a mailed check, so I had to wait almost 10 days to receive it. Overall, it was an awful experience. This place could be great... awesome location, rooms looked nice, etc. but they have a lot of work to do as a business.

Ocean Mist in South Yarmouth should be ashamed of itself. This place is charging luxury resort…read moreprices while delivering a run down, dirty, outdated motel level experience. There is nothing luxury about it. They claim the rooms are redone, but that is laughable. The loft room was large, but that was the only thing it had going for it. The rug was frayed near the sliders, the walls were scratched up, the kitchenette was tiny and pathetic, and the bathroom looked neglected. The tub had exposed holes where the safety pole was missing, which is completely unacceptable. The ceiling fan looked like it was ready to fall off the ceiling. The common areas were disgusting. Dirty stairwells, dirty hallways, steep stairs going up to the second floor rooms, and an overall grimy, worn out feeling everywhere. For the money they are gouging out of customers, this property should be spotless and updated. Instead, it feels tired, neglected, and badly managed. The staff was no better. At a 4:30 PM check in, they told me my room was not ready. Then a manager had to come over and correct the mistake. So not only is the place overpriced and rundown, but the staff does not even seem to know what is going on. The location is the only decent thing about Ocean Mist, and even that does not come close to saving it. The beach is small and unimpressive, and the outdoor pool is basically the size of a kiddie pool. Calling this a resort is a stretch. Calling it luxury is flat out insulting. For what they charged for a loft room, I could have rented an entire house and had a far better experience. Ocean Mist is an overpriced joke. They are charging outrageous money for a dated, dirty, poorly maintained property that does not come close to matching the price tag. Never again.

First of all the location is beautiful beach front hotel white sandy beach with lounge chairs and…read morehammocks plus a very nice outdoor pool great for kids!! The hotel check-in is at 4 pm but we arrived around 12 and we were told we could use the pool and beach as much as we wanted which was wonderful we spent 3 hours at the pool and private beach until our room was ready ! Staff was friendly and informative and grounds were well kept!! Even saw bunnies and a fox on the property! Only complaint was the room we booked was a bit small for the four of us but there are much larger ocean front rooms with patios for a bit more money next time I'd book ahead and get an ocean front room overall very nice property

I read a lot of reviews here. I booked this place. I wanted something right on the beach per my…read moredaughter's request. Peak summer booking that cost $500 a night for partial view of the beach. Beautiful place. Very well kept, lots of student workers. Very helpful staff. They charged my card twice for the same amount. But then were able to help there after. The place is beautiful and clean. Indoor, outdoor pool, outdoor bar is great. Only if I can stay there forever. The food from the restaurants were awesome too. Definitely will go. Back.

The location is beautiful, but unfortunately our experience with the resort itself was…read moredisappointing enough that we won't return. The biggest source of frustration was trying to get food. At check-in we were told both resorts had restaurants and beach bars, which made it sound like there would be plenty of options. In reality, it was difficult to know what would be open or serving food at any given time. We couldn't find consistent hours on the website or in our check-in materials, and even employees often seemed unsure. The Riviera café was essentially grab-and-go. We used it for breakfast, but typically only one or two menu items were actually available and they were premade and reheated. The coffee options were good, though. We tried going there for lunch after discovering Jonah's was closed and found premade salads and leftover breakfast sandwiches. The employees actually directed us to Jonah's and seemed surprised when we told them it was closed. The beach bar was the most consistent food option, but choices were limited and mostly fried/heavy. At Jonah's, we waited more than an hour for four salads one evening and about 45 minutes for two salads and a pizza another. Places were frequently out of menu items or ingredients, and the beach bar was even completely out of silverware at one point. Unfortunately, the property also felt very worn. Our bathtub was rusty and had peeling paint, the bathroom door barely closed, our TV had a black line running through the screen, and our balcony railing felt loose enough to make us uncomfortable. Carpeting throughout the property looked worn and dirty. An ice machine was broken for our entire stay, the beach foot sprayer was broken, and many interior doors were warped from humidity. The heated pools were still quite cold, while the hot tub was almost unbearably hot. Housekeeping was another issue. Our room wasn't serviced until day three, after I contacted the front desk and asked for service. When they agreed to provide full service, we left the room so they could work. When we returned, the beds had simply been made with the existing sheets rather than having the sheets changed. Staff presence was inconsistent as well. People generally weren't particularly friendly or welcoming and often seemed unaware of what was happening elsewhere at the resort. Beach attendant coverage was unpredictable enough that at one point I grabbed the sand drill myself and installed our umbrella. There were positives. Our room had lots of convenient places to charge devices, which was surprisingly nice. More importantly, the private beach is gorgeous. It's easily accessible and the ocean views are fantastic. We paid for an ocean-view room, and I'm very glad we did because sitting outside and enjoying that view genuinely made the stay better. The location gives this property tremendous potential. Unfortunately, the maintenance issues, inconsistent housekeeping, confusing food availability, and lack of attentive service made it feel like the resort simply isn't being operated at the level its location deserves.

We had a lovely relaxing time at the Beach House. If you want a simple and quiet getaway right on…read morethe beach, this is a good place for you!

Was disappointed in that they do not clean your room even after several days. The floor was dirty…read moreon check-in. I had spilled a little water on the floor and wiped it up and the paper towel was black. No extra toilet paper so had to ask. The floor was sloped. The last day I went for coffee and no regular only decaf. Went looking for someone to ask but no one was around. However the ladies at the desk were very nice.

This is one of the best keep secrets of Cape Cod. Everything…read morewas super clean. Recently renovated. And best of all, very cozy. The outdoor space is phenomenal, from pool to bonfire to grill space, they have everything you need. We can't wait to go back.

Clean Good shower Not…read morenear the ocean Small room Kitchenette Watch out for timeshare sales We had a first floor room next to the small, old pool and hot tub with a view of the parking lot.

I'll go 5 stars for this resort we traded our timeshare with Hilton for a weekend here. The room…read morewas on the second floor and there is no elevator, just beware when booking, that being said our room was clean with good beds and a great kitchenette, with a view of Bass River. We had plenty of towels, and towels in the room to take down to the pool. We had a two bedroom and it also had 3 bathrooms which was great traveling with our young adults. Plenty of parking and nice little indoor pool and little hot tub but these could have used a good cleaning deck area around them full of hair and standing water. The front desk lady gave no info on check in and was a bit brusque but whatever. We would def return here for another weekend.

My biggest concern with Ocean Club on Smugglers Beach is guest safety…read more During my stay, I observed multiple children lose their balance and fall near the main pool railing. In my opinion, the railing does not appear to be safe, and I believe it should be inspected to ensure it meets all applicable safety requirements. I brought my concerns to several staff members, including the maintenance manager. Unfortunately, I felt my concerns were not taken seriously, and I found the response to be dismissive and disrespectful. When a potential safety issue involving children is reported, I expect it to receive immediate attention. Aside from this issue, the resort itself was okay. However, guest safety should always be the top priority. I hope management addresses this concern promptly so future guests can enjoy their stay without worrying about the safety of the pool area.

Fantastic stay. Two adults for two nights. Easy check-in and check-out. Comfortable, clean studio…read moreat a clean beach. Helpful staff. Will be returning.

We enjoyed our stay in July. Our room was an end unit directly on the beach. Highly recommend this…read morelocation as it was tucked away from the pool area that could be busy at times. The room was bright and clean. We always found a parking spot near the room. I typically shy away from accommodations with direct front door access to the exterior but this was fine. The beach was clean, chairs taken care of and the staff was attentive. Pay close attention to the check in directions as we were confused initially. We arrived on a Sunday and left on a Friday. Best days to arrive and depart the Cape in my opinion. The central location of Riviera Beach Resort is ideal for day trips. We would love to go back!

We just came back from 4 nights and 5 days at the Riviera Beach Resort. We had a great time. Rooms…read moreare clean, house keeping is excellent. The food was very good and it's a beautiful location right on the beach. They have family rooms. Be prepared that the rooms are a little small but it is well worth it for the location and level of service.