Oh my goodness!!! The Italian food is to die for. Met the owner. Delightful. Wait staff one of the…read morebest I experienced anywhere. Allowed a friend and I to split a glass of wine after doing tastings. This was Friday night. We went back for breakfast/brunch on Sunday! The eggs Benedict were the bomb. 1892 for delicious as well. I love your coffee. One of the best cups I have had in years. Will make a point of going again when I go to Carlsbad.

Firstly, the service was WONDERFUL by our server -- she is a 5-star server (6/09/26). However, I…read morejust cannot give the rest of the experience justification (food-wise) even 3 stars. It was my husband's birthday on 6/09 and I wanted nothing more for on his birthday than for him to be able to visit Carlsbad Caverns and take him to Trinity for his birthday dinner. (My sister and I had visited Carlsbad in 2009/2010 and our meals (steak dinners) were absolutely 5-star with service to match.) I noticed that the restaurant had changed owners, though, in 2012, according to what I had read. The food, his pork chop, and my filet mignon dinners were so very mediocre. The loaded potato was disgusting looking in appearance and I just swiped my fork over a gruesome amount of cheese and bacon bits plopped on top of it. The filet mignon and pork chop were so uneventful. Vegetables were mediocre. We didn't even order an appetizer nor alcoholic beverages, but we wanted to give the server about a 22% tip because she was so nice and attentive, and our bill came to $90 + change. We would've and have had much better meals at Chili's!!! (The wooden 'school-like' chairs were not too comfortable, to boot.) So sad to see how drastically this place had changed....major disappointment (especially on one's birthday).

If you appreciate the simplicity of service and know what to expect from Hampton brand, you'll…read moreappreciate everything this hotel got to offer. We had room temperature challenges during our stay but I am giving 5 stars here with confidence as the General Manager, Les, stepped in and took care of the challenge the way you expect from top notch hospitality professional. Way to commit to the famous 100% Hampton guarantee and assure complete guest's satisfaction! Thank you!

4.5 stars. Clean and quiet room.. Quick check in. Breakfast area was very clean with lots of…read moreoptions. Complimentary bottle of water and warm cookies.

Keeping the 5 star status going!…read more Arrived on a Friday evening and stayed until Sunday morning. Staff was nothing but polite, considerate, and helpful. They stuck our 5 year old's name on customer of the day and allowed her to spin the prize wheel each day we stayed. She was thrilled to win a koozie. Hotel lobby was clean and they had candy, water bottles, and fresh cookies out for guests to enjoy. You could borrow an appliance for your room if needed. There was a little food pantry stocked to the brim if you needed a quick snack or forgot to pack something. Yogurt, apples, oranges, coffee, water, and hot cocoa were all free. Our room was clean and tidy. It came fully stocked with utensils, dishes, cookware, paper towels, dish soap/dishwasher pods, a coffee maker, fridge, and microwave. The hotel was also pet friendly, which was a major plus since we had our two dogs with us. There was a nice little gym section which was connected to the laundry facility and pool. We didn't use the gym or laundry during this stay, but our kids loved the pool. The water was a little cold for my liking, but the kids didn't seem to mind. The area was handicap accessible, clean, and stocked with fresh towels. There was a lovely outdoor patio with heat lamps, tables, and a few grills. Around back, there was a dog walk area stocked with poop bags and a trash can. To my surprise, there were also children's toys-- two cozy coupes, a slide, some scooters, and balance bikes. These people really have it together! If we ever go back to Carlsbad, I'd stay there again!

Very clean and staff was awesome. The manager was super nice and helped us with any questions we…read morehad. Recommend this hotel to anyone.

This was by far one of the cleanest hotels we've stayed at. We weren't able to check in early…read morebecause they had a dance competition the night before and the rooms still needed to be turned over, but honestly it was worth the wait once we got inside. The room was extremely clean, fresh, and well kept. You could tell the staff really cared about maintaining the property. Everyone we interacted with was super friendly and helpful throughout our stay. The pool area was also really nice! We went swimming after the sun went down and it was perfect. The pool stays open until 10 PM, so definitely take advantage of a night swim if you stay here. Breakfast was good too.. the food was fresh, hot, and constantly stocked. They also put out popcorn in the evenings, which the kids absolutely loved. Overall, this was a really comfortable and enjoyable stay and we would definitely come back.

About 10 families arrived to check in at the same time, Jayme was very friendly, efficient and got…read moreus all checked in quickly. Lovely downstairs common area with tea, coffee and freshly popped popcorn welcoming guests. The hallways, rooms need Cosmetic touch ups but it gets the job done comfortably. We didn't expect house keeping to tidy the room since not requested but they did. Hot Breakfast was good and included eggs, sausage, bacon, biscuits and gravy, oatmeal, waffles, pastries, bagels, bread, fruit, yogurt, variety of juices.

We came into town due to an unexpected emergency and were so thankful for our stay here. The cost…read morewas very reasonable, especially given how clean and spacious the rooms were. The pool area was amazing and offered a much-needed place to relax for our kids. Vanessa at customer service was incredibly helpful and friendly during a stressful time. She truly made a difference! We're very grateful for the kindness and hospitality. If we ever return to Carlsbad for leisure, we would 100% stay here again.

The check-in experience was frustrating. I followed the email directions to check in ahead of time…read more When I showed up, there were 2 people ahead of me. I waited 20 minutes in line until the manager showed up and was able to get to me. My check in after that only took a couple minutes. It was frustrating because only one person originally was at the front desk and didn't even acknowledge me or the fact that I only needed the card key and room number because I checked in online. The other problem was checking out. When I went online, it asked if I wanted a late checkout time at no extra charge. That was great because my son was still sleeping at 10 and I wanted to give him extra time to rest. This was at 10 am when I requested it but at 1045 housekeeping knocked so we rushed to check out at 1100. It was a little hectic but we were able to do it. The problem was our request for a late checkout never came back and just said pending. It wasn't till after we rushed to checkout and we were on the road that the email finally came in at 1130 saying it was denied. Again, lack of communication and late responses led to the low rating.

This TownePlace was okay, with a few frustrating caveats…read more The room was clean and spacious, fixtures and furniture were about what you'd expect for this price point. The property had plenty of parking and location was good if you're looking to visit Carlsbad Caverns and Guadalupe Mountains. No issues with wifi or hvac, and staff were friendly at check in. However, their system for water is pretty janky; they have free bottles in a fridge at the snack shop (next to bottles you have to pay for, so choose wisely!). No water filling stations to be had, one was broken. And one ice machine for the entire property. Oof. And then the gym was a let down, so much space but most of it left empty. Only one lonely bench next to the dumbbells, and then come cardio equipment lining another wall. That was it. Not a lot of options in this area but I'd say it's worth a look around.

Came by recently with a group of 5. Stay was good, but there were a few easy areas for improvement:…read more 1. The official Marriott site and google maps both show photos of a hot tub. There is no hot tub. 2. No blankets in the closets. They need to be requested at the front desk. 3. The breakfast area ran out of plain oatmeal. Seems like an easily solvable problem in an area with many grocery stores. 4. One of the AC units was quite loud. 5. No sheets or pillows for the sofa bed anywhere in the unit. Had to be requested at the front desk. I did quite like the following: 1. Separate thermostats for the main room and two bedrooms. 2. King beds were quite comfortable. 3. Basic kitchen items available from the front desk. 4. Really nice outdoor grills available if you want to have a cookout.

The room was nice but the staff moved us along quickly. While we were eating breakfast they started…read moreputting chairs up and food away early. Didn't feel very welcoming.

Stayed here on our trip to the Caverns during Spring Break…read more The location was good, just a straight shot drive to the caverns. The breakfast was good! The dining area was a little small and the staff was keeping things stocked, but just barely. The price was good. Hotel was sold out. The room was nice and seemed clean. The towel rack next to the sink was slightly broken. Getting extra towels from the staff was a little difficult. The air conditioner was acting strange and was not cooling to the temperature on the device. We had to use extreme settings to get it to work right. The shower was adequate. The other guests were the biggest problem. Most people were not watching where they were going or just being rude. Many just slamming their doors or their kids stomping down the halls. Parking was adequate. Staff were nice. Service was fine.

This was our first time staying at a Fairfield Inn and Suites - and it was good! We were…read morepleasantly surprised by how nice our stay was, given the low reviews. However, we liked staying here and would again if back in the Carlsbad area. My partner and I stayed in Carlsbad for a few days to do some hiking around the area. We checked in during the late evening on a Saturday after some hiking and driving from Texas, and we were warmly greeted by the employee at the front desk. Check in was an easy process, with getting our key cards soon after. Plus, we loved how the hotel went all out with the Halloween decorations. Gotta love that. Our room was comfortable for the most part. AC was working, TV had a good amount of channels, including HBO, there was a fridge, coffee maker, toiletries and everything was clean. It had everything we needed. The bed and pillows were a little too firm, which sometimes made it hard to sleep, but not terrible. The amenities are good at this hotel. There's an outdoor pool, gym with filtered water, business center area and the best part, was the breakfast that's included with your stay. We were impressed with the quiche, frittatas and soufflés they made versus the powdered eggs that you can find at other hotels that serve a continental breakfast. Coffee was also good. It was nice to stay somewhere that offered a delicious breakfast. We enjoyed our stay here, from the friendly staff to the amenities, it was not a bad stay at all. I'd recommend if you're looking for lodging in the Carlsbad town.

Some sort of computer glitch between the hotel and the travel websites overbooked the place so we…read moredidn't get to stay even though we had a confirmed reservation.

I wish I could give them 5 stars but I just can't…read more Location- as others have mentioned, the only way to access it is via a very rough dirt road. Keep this in mind if you have a car and not an SUV/truck. Breakfast- subpar for a BW, bare minimum Cleanliness- NOT GOOD. Towels are crispy and tan. Bathroom shower walls not even wiped down- visible dirt that's not stains. Hairs all over bathroom floor. Amenities not replenished after first day. Towels taken but not replaced. Elevator alarm going off all afternoon and no one seems to care or service it. Broken window shade won't open. Looks good in pics but not maintained well which is a shame. Somewhat quiet. Seems safe. Indoor pool seems fine but we didn't use it.

If I could give zero stars I would. First off there's construction going on on all around and I…read moreget that that's not the hotels fault but trying to figure out how to get into the place was a NIGHTMARE. We had to drive through a pretty sketchy neighborhood to get to the temp entrance and it was dark and poorly lit. Did not feel safe. Second the staff was unfriendly at best. Just not nice people. Like I was disturbing them by checking in. The bed was an old inner spring mattress that squeezed every time you flipped over. Not comfortable at all. Breakfast was almost inedible. Everything was cold when it shouldn't have been. I would never recommend this hotel to anyone. Ever