One of my most favorite Hyatt locations! Conveniently located right outside LAX. It is one of our go to hotel for before and after a flight. They offer free shuttle pick up every 20-30 minutes or so, which helps out a lot. This location is the strangest one I have been to. It's a 2 in 1 hotel, with both Hyatt House and Hyatt Place located in the same building, on the same floors. Yep, you read that right. They don't divide the floors to be just Hyatt House or only for Hyatt Place. All the rooms are mixed up on the same floors. So if you have been to a Hyatt House, then you'd know that they're either 1 or 2 bedroom units, with full kitchen. Not here! What you'd normally get at any other Hyatt House locations, it's a hugeeeee upgrade units here that cost a lot more. Here it starts with a Den or Studio where you still get a kitchen, but no separate bedroom. Our last time staying here this week, we arrived pretty late and worn out at about 1130pm. Our poor kiddo was wayyyy past his bedtime. There was a line of several people waiting to check in. I was just happy and ready when it was my turn, and just wanted to get the room key to go up to our room and settle in. We got a room on the 11th floor, great, but when I walked in, I was like "nope!". The layout, the amenities, it was 100% Hyatt Place unit and not Hyatt House at all. As a Globalist member, they were supposed to upgrade us up to a suite type depends on availability. For them to not even give me the type of room I booked to start with, was completely unacceptable. I tried to call downstairs to talk to a receptionist, but they changed the automatic phone system to AI, and I could not get anywhere with it or talk to any live person for that matter. As tired and frustrated as I was, I had to walk back downstairs with my toddler to request a room change and an upgrade. This time, there was only 1 receptionist left. The system was super slow so even tho there was only 1 group before me that he was tending to, it took almost 10mins for them to get through. However, our receptionist, Ajay was super helpful and happy to upgrade us to a full 1 bedroom that was extremely spacious. For the location, how new and clean all the units are, and definitely the biggest 1 bedroom I have had from Hyatt House, we find ourselves keep coming back here. Especially as a Globalist, the free upgrades with early check in (as early as 9am), late check out (up to 4pm), and free parking if booked with points are no brainer. read more

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Arrived 5pm May 21, 2026, for one night. To catch a hotel shuttle at LAX, head to the Upper/Departures Level. Look for the designated hotel shuttle zones, which are identified by red curbside pylons and signs reading "Hotel Shuttles". The shuttle for the Hyatt House will be marked to reflect the House / Place brand, and arrives every 30 or so minutes, I'd setup a contact for the hotel so you can text or call the hotel so they know you are waiting at a LAX terminal. Checkin presented ID, and a card for potential incidentals. Amenities, Huge Gym, Roof Top Pool with Towels Hot Tub and Loungers, Laundry, an evening Restaurant Bar, Work Stations, and a nice included Breakfast. My room was a King, that included a fully functional and equipment stocked kitchen, extra Pillow & Blanket in the closet, efficient AC & Heat, Large TV facing the Bed, and Coffee and Tea fixings in the room. I deployed my white noise generator but the LAX takeoffs were audible via my 9th floor room though for me not a game breaker. This was more like staying in a stocked studio apartment, than a standard hotel room. Lots of things that I liked about the property, I will nitpick that the Pool Area could use increased refreshing, and the tables during Breakfast need more frequent Busing. As for Shuttles the model requires being moved on a bus schedule for me arriving LAX not departing this was not an issue, and I observed that a guest with mobility issues had their wheelchair and luggage given assistance upon arrival at the Hotel. I would happily return. FYI, some visitors have had issues with parking onsite but given I will depart via an Uber $UBER or Lyft $LYFT this was not an issue for me. read more

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I like that they have full kitchen options. You do have to ask if you want the items to be stocked in the kitchen. I did not know that, when I arrived it was empty in terms of utensils, plates etc. Also I had to ask for them to be cleaned when brought to me. Had some wash food stains. Also did not like the parking situation. The front entrance driveway was closed indefinitely it seems which makes it confusing to get to and also the parking garage has more than one hotel in it. The turn is for Sonesta but it's also Hyatt House which is confusing. Parking is $48 a day so plan accordingly. No paper tickets, you gotta swipe your card to gain entry. Also as someone with them who had someone with mobility issues, they had limited handicap spots like 3 maybe in total and you can't reserve them. They need to have more especially with not being able to access the front entrance and have to walk a distance. The room was nice. The staff seemed friendly. The hotel bar and restaurant "The Beacon" are pricey. Better to just order in like Postmates etc they can deliver to the lobby. I did like the hot breakfast even though early from 6:30am to 9:30am. They had eggs, bacon, sausage, cereals, juices etc. On rotation for each day. I like the coffee, water and tea station available all day in the lobby. That was great! I ish they had more of a selection of teas. Glad they had honey as well. Another bonus is the rooftop pool and hot tub. Very cute but views are the airport so that's that. Loud hearing the planes taking off etc but it's by LAX so to be expected. They did play music up there which helps the noise for sure. The bathroom was nice, the shower pressure was very strong (almost too strong) no place to adjust it. It hit me hard. My room did not have a tub but that's ok. They offered shampoo, conditioner and shower gel. Wish they offered lotion. The toilet paper holder was a Kyle hard to reach for in the position it is in is like behind you so it's a strange angle. Especially as someone with short arms. They don't offer complimentary water bottles. Wish they did. They had two bottles of Evian water in the room at $5 each. The kitchen was also missing a sponge to wash the dishes. That would have been nice if you don't always have a lot to run the dishwasher. Also the Internet was spotty sometimes or slow. They do have a complimentary a business center with two work stations and a printer. That was appreciated. It's on the lower level stairs from the lobby. The elevators are by the floors (no buttons in the lobby). It's custom to the floor you press outside of the elevator. There is no bellhop which would have been nice if you have heavy luggage and carts were hard to come by. All in all, it's nice if you need a stop by the airport. I have been to the one in San Francisco which was bigger and nicer in some ways but they are all different depending on where you are. read more

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This is a good option if you want to be near the LAX area and need lodging. Check in on both stays for me was quick. The rooms all have a small partial kitchen with frig, freezer, stove top and dishwasher. Not all rooms have cook and dinnerware so you will need to request it. Rooms are clean, quiet if interior vs facing the airport runways. Beds are comfy and room ac controls great to meet your level of comfort. They also have a good airport shuttle running 24/7. read more

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Stayed here in September on business. Room is clean, spacious, and there are windows looking outside! So much better than Hyatt Place LAX, which is connected to Hyatt House. Will stay here again if I need to stay close the airport. read more

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BED BUG INFESTATION!!!! I was a guest at the Hyatt House LAX on July 4th weekend and stayed in room 426 and was eaten alive by bed bugs! When I went to the front desk the next morning and showed the staff the bites all over my arms and face, the only response I got from Caleb, who was the lead staff person on duty, was that Kenia Ontiveros, the Dual Front Office Manager, was off that day but he would call her and ask her to call me, which never happened. I will have to give credit to Simon, however, who was incredibly concerned and helpful with offering insect scratch and itch spray and lotion to help soothe the swelling and the pain, as well as bandages and gauze to cover the bites, which I sincerely appreciated. When I asked Caleb to accompany me to the room so that he could see the bugs in the bed he flatly refused, so I showed him the pictures I had taken as proof of the infestation, at which point I asked for compensation, which he said I would have to discuss with Ms. Ontiveros when she called. I checked out later that morning and flew home, across country (LAX-DCA) itching and scratching all the way and generally miserable. When I arrived I went straight to a CVS and asked the pharmacist to recommend a good ointment for bug bites and he took one look at the lesions on my arms and face and told me that I needed something stronger than an over the counter ointment and recommended I see a doctor ASAP. So I called my doctor and he told me to come in and he would work me into the schedule when I arrived. I left CVS and went straight to his office and when he saw the extent of the bites and I showed him the pictures he gave me a medical report outlining the severity of the welps and lesions and prescribed 3 medications to reduce the swelling, pain and speed the healing process. Ironically, I was supposed to have a medical procedure the next day which involved radiation, which he had to postpone until a few days ago because he was afraid that the radiation would cause permanent discoloration and scarring, especially to my face. Ironically, the next day, I received an email from Mark Klein at the hotel indicating that Ecolab had inspected the room after I left and found no evidence of a bed bug infestation and no compensation was due, which was a total joke since I have pictures!! In addition, a work colleague was staying in the room next to mine and told me that after I left, the housekeeping staff descended on the room and stripped the bed, mattress, linens and basically did a deep cleaning of the room. She even walked by the room and took pictures of the housekeeping staff cleaning, which I also have. So I filed a complaint with Hyatt Corporate after I got Mark's letter (complete with pictures of the bug bites I incurred), thinking they would intercede and try to reason with the franchisee, since all I was asking for at that point was reimbursement of approximately $350 to cover my doctor's appointment and medication I had to purchase, and they referenced the letter from Mark and said they had no authority to require the hotel to offer any compensation, but they would give me 5,000 World of Hyatt points, which was even more insulting and I refused. The swelling and irritation from the bites have subsided, but I still bear the markings of many of the bites, especially where I was bitten on my forehead and in my face. As a result, my doctors were able to conduct the medical procedure yesterday which had to be postponed, but also referred me to a dermatologist. To make a long story short (although it's not over!) don't stay here, especially since you get no support or even acknowledgement from the management staff if you have a problem. While there may not have been a bug problem throughout the hotel, there was certainly one in Room 426 the night I slept there! It happens occasionally and the hotel knows it happens because they were fully stocked with insect spray and lotion, which they readily dispensed. read more

Stood at the curb waiting for their shuttle for over half an hour. Watched multiple shuttles for every other hotel in the area come by in that time. Would've just paid $40 for an Uber Black if I'd known. Evidently Hyatt House has only one shuttle in service. Thermostat in the room does not go below 69, though the air conditioning couldn't reach that level, it was probably 73. I sleep hot and I was burning up in the bed, got about four hours sleep. The windows have zero sound insulation so you feel like you're in a tent next to the runway. I've stayed at other LAX hotels and they didn't have this problem so clearly they went cheap on the windows. I was in my room for a total of maybe seven hours so can't comment much beyond that, but any hotel where I can't get a good night's sleep is automatically a one star from me. read more

I've stayed here a couple of times with my family. Very clean and modern hotel. I love that the suites have microwaves and large refrigerators in them. Plenty of space. The room was also stocked with snacks and different types of liquor for purchase. They want folks to have a good time! Service at the front desk was always professional and helpful. I would definitely recommend this hotel for people who want the amenities of home in a luxury environment. read more

Great rooms that look new and spacious. Breakfast was above average and included bacon, scrambled eggs, waffles or french toast slices. Overall we were happy staying here as it was close to the 405 (not too far inland) and we didn't face too much traffic getting around on a Saturday going to LA Museum of Natural History (near USC) and visiting friends in San Gabriel. Some minor service issues but not a big deal to ask for sheets for sofa bed and for a different room that didn't have a loose faucet and wasn't on a smoky smelling floor. Service was friendly. Parking was $30 daily in the adjacent, independently operated garage. read more

Convenient airport hotel reachable via 24 hour complimentary shuttle. Directions given by hotel to find shuttle were somewhat clear. They say to text & wife tried to no avail. Her message was blocked. How convenient for them right? My wife finally found the shuttle with our hotel name on the shuttle bus itself. We waited ONLY 15-20 minutes. It was 70 degrees in LA the end of November! A far cry from 33 degrees in Sacramento which was truly a brisk morning! My wife booked a suite. The room was reminiscent of nearby LAX Residence Inn which we have stayed at a couple times. My wife squealed with delight to see a deep soaking tub awaiting for her bath! Woohoo! We were both happy. Their suite had a good sized kitchenette too. Equiped with a cute coffee machine. Microwave was really nice to be included. The only loud noises one would hear were the sounds of the jet flying alongside the hotel. Seriously don't be too alarmed. We were located on the top 14th floor. We did arrive 2 hours early & were appreciative they checked us in early & didn't charge us extra. We found next door hotel to have salads, sammies & fruit at Sonesta's marketplace cafe. It was very convenient for us. My wife's homemade persimmon pistachio bread helped too. Would we return? Of course! They did have a complimentary breakfast buffet in the morning but we didn't stay but only a minute to grab food & go! Slept pretty good last night. Conveniency was key staying at this particular hotel! That's for sure. Thank you Hyatt House LAX! read more

Hyatt House LAX - Hotels Near Me - Los Angeles, California

They are accommodating & helpful. They helped me when I needed it and had a horror story with the sonesta across the street. I'm thankful for this hotel! So far so good. read more

Caleb and Ashley, along with another young man whose name I can't recall,worked with Caleb, were incredibly friendly and efficient, making my stay truly exceptional--thank you all! read more

I booked my room through Priceline. Room description before booking and description of room after booking isn't the same. Room description on my itinerary is not what I booked. I explained this to Jairo at the front desk and he's going to accommodate us with a one bedroom suite. That's what you call Customer Service! If not for Jairo it would have been only 4 stars. Priceline on the other hand, well, we will see what they say when I call. Parking is a little weird because they are sharing the garage with 2 other hotels and trying to get in the garage was confusing too. Hyatt House is clean. It's right by the Airport but its quiet. Rooms are spacious. Personnel are friendly. I highly recommend this place and will be booking here again when I'm in LA! read more

Great location..... valet services available and very courteous. In a busy area but convenient.... Enjoyed my stay and would definitely stay again. read more

Me and my husband just wanted a night away from home, I must say tho I should've stayed at home the gave us the worst room in build. The room didn't have no windows but had the nerve to have curtains as if it did. What hotel doesn't have windows now as I checked out I notice plenty of rooms with actual windows as housekeeping was doing their job, Now I wouldn't want to make this a race issue but you know how none blacks like to do us. Would I recommend the Hyatt house LAX? Hell NO. Will I ever stay there again? Hell NO read more

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I have mixed feelings about this place. First the location, I will never stay at a hotel near an airport ever again. The rooms are NOT sound proof. The airport traffic is insane. I checked in on a Wednesday night and the traffic at LAX was unbearable. I guess I should have expected that since LAX is one of the most busiest airports in the world. Because the hotel is surrounded by other hotels, they all share a parking garage. It's about $45 a night. Not sure if the price is the same for the other hotels. The room was nice and clean. It has the usual amenities: toiletries, fridge, tv. The bed and pillows were uncomfortable. You literally sink in the bed and the pillows were too soft or airy for me. The tv works however every time I cast my apps on to the tv, the connection turns off randomly. Sometimes when I don't cast my apps, the internet connection on the tv doesn't work. I did liked their breakfast. Breakfast was from 6-930 during the week and 6-10 during the weekends. This was probably the highlight of my stay. They had a variety of options. Scrambled eggs, sausages, French toast, pancakes, fruit, cereal, coffee, juice. The dining area was pretty big and plenty of space to find a table. read more

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I was super hesitant to book this hotel due to other reviewer's concerns. But, I went ahead and still did due to its close proximity to the airport. We had a 1 bedroom suite with a kitchen and enjoyed our stay. Pros: Clean Parking was always available Fast service at the front desk. There was never a line. Late check out availability for a fee. ($75 for check out at 3pm) Suite was spacious Cons: -Parking was a bit weird when getting in, we weren't sure what to do to enter since we were going to do parking through the hotel. (Just insert your credit card and it'll let you in. The hotel will give you a QR code for in and out) -Pool and hot tub were GROSS. The hot tub was foaming when we turned it on. Maybe it was their attempt to clean it. My husband said the foam was dirty with hair and algae. The pool had algae too. Do not swim here. -The tiles on the pool deck were loose when we walked on it. Felt unstable and thought we could fall in at any moment. All in all we enjoyed our stay and would return. Just no swimming lol. read more

Kenya, the manager in the restaurant, is amazing! I was in between meetings and race down to get some food, and found it was past the buffet hours. She graciously offered to put together a to-go bag of delicious breakfast foods for me! She's amazing! Thank you so much! read more

On a Quick three day trip to LA for a funeral I chose this to be close as possible to the airport. This hotel is nice and clean I should have took a picture is very modern, enough towels, housekeeping cleaned the room every day when I asked. I like the bar they had downstairs & the pool table makes socializing easy..the breakfast was OK it's a lot of variety I will stay here again definitely. Also by being close to the airport it was very quiet I got the best rest I've had in a while I did not hear one airplane. I'm waiting on my $450 deposit back I will update as soon as I get it. OK it took more than 9 days to get my deposit back but I GOT it! Amen read more

Hyatt House LAX - Free breakfast - Hotels Near Me - Los Angeles, California

Fantastic hotel. I was a bit on the fence booking here, but I joined World of Hyatt after my very nice stay. It was extremely comfortable. I arrived and checked into the room. The hotel staff were very efficient and worked quickly to get me my room and within 5 minutes, I was on my way up to my room. Opening the door, the room was very clean, and looked up to date and possibly remodeled. The tv was a fine size (42") which made for relaxing at the end of the night a very nice experience. The bathroom was clean and well stocked. I was there for business, but needed to get my workout in due to a 6 day schedule I'm on and the gym, while lacking a smith machine or barbell, was still amply stocked with weight machines and cardio equipment. There's also a wall of dumbbells and they went up at least to 80. Breakfast was free as well and while I wish they would cook the scrambled eggs well done, everything else was great. Parking was easy too. I was able to just park and come and go as I pleased. I'll be staying at Hyatt House properties going forward on my trips to LA whether here or at the med center. The skinny? Decent rate, great amenities, reasonable parking situation. read more

I was honestly surprised at how much I liked this hotel. Was my first time staying at an airport hotel so I had extremely low expectations but they were far surpassed. Spacious, clean, not noisy, and comfortable. Better than a good amount of hotels i've stayed in tbh. Hotel staff was also friendly and let us in check in very early :) read more

Nice customer service! Clean rooms! Nice complimentary breakfast! Only issues here are $150 room deposit! Air conditioning in the room is weak! Also only one face towel in my room. read more

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Overall, we had a nice one-night stay. I liked the vibe of the hotel, and the bed was very comfortable. Unfortunately, we were overcharged at the onsite bar and had to wait 40 minutes for the airport shuttle when we were told it would come every 10-15 minutes. Those situations negatively colored my experience. read more

Fresh and modern and quiet which is a rare find in an airport hotel! Parking was very reasonable, just bummed I missed the complimentary breakfast in the morning! I gave 4 stars only because the signs say ice/water are only on 2 floors and in reality, it was only an ice machine and only one was working. read more

Great service by everyone but John S. He ruined my experience by being the biggest prick.

I enjoyed my recent stay at the Hyatt House. I previously stayed at the Hyatt Place in the same building. Hyatt House room was slightly larger and had a nice kitchenette. The room was clean and well organized and housekeeping was very efficient. There's a restaurant and bar on the top floor with a limited menu. I was much too tired after a long day of travel, and work my first night and I enjoyed a nice dinner In the restaurant on the top floor. I ordered the "Rooftop Chopped Salad" and added chicken breast. Also, I enjoyed a nice glass of Pinot Noir with dinner. Had breakfast in the downstairs restaurant my first morning and it was standard Hyatt Hotel breakfast fare. read more

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Poor location. Small, unclean rooms. lots of exterior noise in hallways. No do not disturb signs. I am a night shift worker and was trying to sleep during the day when I was interrupted by housekeeping multiple times. One of the worst hotel experiences I have ever had. The staff are also extremely rude and they all had angry/disgusted looks on their faces. The hotel breakfast was also a nightmare. We had to wait thirty minutes in a long line and once I got to the food, there was none left so I had to wait another 10 min for them to bring food out. Most outrageous hotel I've ever stayed in. read more

Located near LAX. Shuttle to LAX is available and they come as early as 630AM. Free shuttle. Beautiful small lobby. There is a roof top bar and restaurant next to the pool. We brought our own dinner so I didn't get to try their food at the restaurant. The pricing looked very reasonable though. I didn't get to use the pool either because it was so Windy and Cold. Stayed the night here for an early flight to Hawaii. It came a Girl's Trip! And it also become a trip for my Bday! Being a Hyatt House, I was so impressed that they recognized my bday! They sent up champagne and cheese board to the room.. upgraded my room as well! Customer service is amazing at this place. For the convience of celebrating early and sleeping in a little bit more before going to Hawai made staying here totally worth it! The room that we got upgraded to is a 2 queen suite with sofa bed. It came with a stove top, small fridge, dish washer, and all the dishes a small house will need. We had a total of 7 girls. And we had 2 rooms like this on different floors..one room became the party room! read more

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An amazing hotel that wows you from the start. But it wouldn't be complete without the excellent, easy customer service, specifically James at check-in. Super friendly, easy to speak with, and he makes the hotel experience 10 out of 10 (everyone knows first impressions matter). Hyatt hired the right guy who represents the company very well. On top of that, the hotel is beautiful, the room is GREAT, and complimentary breakfast makes it all work! read more

Stayed here for 5 days & the hotel was new, clean, and chic. Check out time was at 12pm, which I appreciated & they had many great amenities for guests to enjoy (pool, bar, restaurant, gym, store). No one bothered us during our stay & we had no problems. The price was great also! Lastly, they provided a 24 hour shuttle to & from the hotel, which was a plus. Can't wait to stay here again in the future! read more

Five stars for flexibility from the staff. Diego was very nice in helping with out stay. We had food delivered no problem. I had worried about hearing plans but didn't hear any, our dink made funny burping noises about every hour but they offered to move our rooms. There is a very spacious outdoor area which was lovely for the free breakfast. The suite was very spacious and nicely designed. Note: parking is $45 a night for the hotel, it seems like it's only 25 if you pay for 24 hours but may have to park higher up read more

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Worst expensive airport parking ever! We could not find the correct entrance. There is no way-finding signage. On our return, it was unclear what shuttle were expected to take. The receipt had no directions or phone number. Our reservations included a disconnected phone number. We took a different shuttle and walked a ways in the rain to get our car. Never again! read more

The Hyatt House near LAX Airport has a great location if you're interested in being near the said airport. Their hotel is located near several restaurants within walking distance, which was a plus for me. In addition, their staff was welcoming and it's hard to beat a free breakfast daily that contains the essentials for a well balanced meal. However, I found it somewhat difficult to sleep at night due to the noise from the airplanes at LAX airport, and I haven't been known to be a light sleeper. Also, the parking rate at the parking garage was rather high in my opinion, but then again I'm not from Los Angeles. I'd consider staying at Hyatt House near the LAX Airport again, however, it would strongly depend on the purpose of my visit. If I'm visiting for work purposes, I'd likely avoid this location so I could sleep peacefully. If I'm visiting for pleasure, I'd likely stay there again. read more

Great cheeseburger; go with the garlic fries, you'll thank me later! Renato at the bar is fantastic. His drinks and comraderie can't be beat. Go grab some great food, a tasty adult beverage and some great conversation. read more

Don't let the photos fool you. This place isn't nice at all! The rooms are very weird and outdated. You can hear literally EVERYTHING outside your room. I was even on a room sort of on the outskirts and it was still so loud. The staff is super crabby. Very poor customer service. I stayed here alone and I didn't feel very comfortable at all. It looked nice from the photos so I figured it would be ok, but was surprised to see that it almost felt like a motel. In a pinch, if there's no other options... maybe. For the price though and the ridiculous 10 day $250 hold on your card - you can find much, much better. read more

My review is an update for the amazing Front Desk staff! This is specifically for Dean! He was amazing and hands down made this experience and stay worthwhile! We arrived earlier then expected and he was able to accommodate our early check in! But it wasn't simply just accommodating an early check in for us, it was being able to connect with us on a personal level. We told him we were in town for the Harry Styles concert and he just provided us with laughs and smiles that I appreciated so much. And to top off, Dean was able to provide us all the information we needed to make our stay comfortable. He even went above and beyond and gave us a pass for the penthouse bar for some drinks at the bar! The next day he even remembered us which I thought was great and very personable! Dean, if you're reading this.... Thank you so much! You are amazing! I appreciate you! read more

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Everything went well Breakfast is good , friendly staff Super clean rooms Xxxxx stars for those rooms Manager is a great guy read more

Review from a 7 year Hyatt Globalist 1 star removed for each unresolved problem encountered Synopsis: -No area to temporarily park and unload your luggage (It's there, you just aren't allowed to use it) -Garage is not owned by the hotel and as such they deny all responsibility relating to any parking issues -Garage entrance is poorly marked, especially at night -Garage elevators inoperable with no first floor parking available (you must carry your luggage down stairs unless you want to walk down the vehicle ramp and risk being run over) -Long single line, single desk rep at check in with no priority given to Hyatt loyalty guests -Management standing around without taking action despite how long the line proceeded to grow -No Hyatt status recognition at check-in -No information provided regarding any hotel amenities at check-in, especially the elevators which should in no way be considered normal -No responsiveness from management to issues without guest follow up -Clearly communicated as a terrible experience from the start, yet no sufficient refund offered -The only positive was a clean room The hotel has NO area for you to park and unload your luggage prior to parking in the garage. Even though there is an area in front of the hotel that could allow this, they have that gated and closed off. The signage for the parking garage entrance is not well marked, especially when dimly lit. The garage is right across the sidewalk, however, it is not owned by the hotel. The garage elevator was not functioning properly during our stay. There were no spots left on the first floor when we arrived around 8 that night, so we ended up paring on floor 2. We then walked down a flight of stairs plug another 50 yards give or take to the lobby. That's when we encountered a line of no less than 15 people with only one front desk rep working. All while the manager stood behind monitoring the situation, but not manning a station to help. After 20 minutes, an additional rep appeared and began assisting with check in. My concerns with the check in process thus far were conveyed. The response was to assume we were used to a "5 star hotel" with valet and bellhops. No, we are simply used to a hotel exercising common sense and offering guests an unloading area as well as advice on how and where to park. No feedback was provided without my having to follow up. That feedback was to attempt to blame us for not reading the welcome email which supposedly detailed the lack of a staging area for luggage unloading. When proof was provided that the email contained no such verbiage, they moved on to blaming the garage ownership for an inoperable elevator. Anything to avoid accepting responsibility for the issues encountered by their guest. This has the potential to be a great hotel, but is obviously under poor management with subsequent poorly trained staff. Go stay at any of the other Hyatt's near the airport and avoid this fiasco. read more

Hyatt House LAX - Hotels Near Me - Los Angeles, California

Their showers are set between 90-93 degrees which makes for a LUKEWARM shower, considering our bodies are 98.6. Maintenance said this was normal and just fine. I'll NEVER stay here again. I haven't experienced this with any other hotel before, and I'm a frequent traveler. read more

Zero stars if I could. Have stayed several times traveling with family and the one bedroom suites were ideal for traveling with a toddler who's a temperamental sleeper. Major downside is I've been double or tripled charged for my stays here now on two occasions, the most recently being a couple days ago. Stayed solo for two nights and checked out. Normally there's a hold for incidentals in your credit card. But upon the hold being released, Hyatt double charged me and posted the same transaction twice. Not holds, final charges. Confirmed this with my bank. Tried calling the front desk and they refused to acknowledge I had even been double charged, and tried saying they were temporary holds that would be released soon. When I tried to show them the final charges confirmed by my bank, they said they couldn't help me. This mirrored a previous instance from last year where they had charged me a week later after checking out - after I had already settled and paid for my previous stay. It triggered my credit card company to close my credit card due to fraud. The Hyatt was just as unhelpful as they tried to insist the charge never happened and couldn't do anything to help me. Be very aware: this hotel serially double charges your card on file and their staff is unwilling to help. Have a good bank that will help you instead. read more