I am a travel nurse and stayed here for 6 days. It should be fine not until the last day a receptionist name BRIAN harassed me in the elevator. No decency and no manners. Beware of this staff. read more

Went for a work conference. My supervisor had made arrangements for me in February for an April conference. Everything was to be charged on the credit card information given to the hotel. I paid my incidentals and on the 2nd night noticed another amount and I thought okay maybe they made a mistake. Third night it is even higher so it gets cleared up at checkout. A few days later over $600 was charged. I called, my supervisor called and sent an email that EVERY CHARGE should be put on the business credit card, and I should be reimbursed. Within a couple of hours, I have a reimbursement for the incorrect amount. I was still being charged for parking. I had to call back. Left my phone number. My supervisor called and sent an email once again clarifying EVERY CHARGE is to be covered by the cc she gave them. Two days later no one has called me back. Staff continues to say the person handling this is not available. My bank account is overdrawn. Supervisors have gone home for the day. I will be calling and asking for them at this point. read more

The only reason this is not 5 stars is because it is not a 5 star hotel. Staff = 10 stars. I stayed 8/19-8/20, the girls there when I checked in were great. The girl when I checked out and talked to in the morning as well... wow, she went above and beyond to make my crappy morning better. She was so amazing. I would stay here again just to run into her again! The pool was nice, a lot smaller than pictures.. not much room for chairs either. My room was spacious and comfortable, bathroom very nice and clean.. there were stains on the carpet though.. and the AC just stops when there's no movement in the room, I am a warm sleeper so this was not great for me. Very convenient location to walk over to the shopping areas and places to eat. Great breakfast buffet but I came right as they were closing it up so some of my items were closed. It's by far the best free breakfast I've had at any hotel ever. I will 100% come back to stay! read more

there is nothing worse than being called a guest, and made to pay for parking...... no where when I booked the room was a parking fee mentioned, my conformation said nothing about a 24.00 self parking fee. this they only tell you when you arrive. I so regret ever getting a hyatt card. they will nickel and dime you to death. as I sit in the room I hear doors slamming. might be a rough night... glad its only one night. what follows is an update next morning..... as we walked through lobby 2 hours after check-in, and after the first review ,I was going to ask of dining options within walking distance. Paula, from check-in who knew how annoyed I was with the surprise parking fee. she made an adjustment and agreed this fee should be disclosed in the room cost breakdown...... she then told us where to get good food nearby...... she was spot on !!! Paula turned a bad stay into a good stay and I will not give up on hyatt. I can now comment on the room, its clean,turned to be quiet, and a great shower. Paula... well done !!!! now if you can get the hyatt execs to be upfront with ALL fees, the front desk would not have this burden. maybe they should man the front desk and see how it feels. read more

Mr. KIM FRANCHISE OWNER LET'S CLOSE THE PLACE DOWN AND START AGAIN FRESH. HIRE THE RIGHT PEOPLE. Hyatt Place Pasadena So I called reservations to make certain they had rooms, they did according to the 800 number. So I drove in that direction after deciding to reserve upon arrival. Thomas a well proportioned guy (you won't miss him) 95% bald was on a personal call when I walked up. It took him a while to acknowledge me. When he did he was hella rude, then he said in an abrupt way he had no rooms available. He continued to say he didn't know who told me that. After I'd already explained. He was one of the nastiest people I've ever spoken to in MY LIFE. I even ask him to remember I was the customer and to "Take it down a notch". He said that's the way he comes off. So he verified the fact that he speaks to customers rudely. So I never got a room, I just left. A family member told me to pull away and call the 800 number again, so I did. This time I made a reservation and was sent an email confirmation to my cell phone. I decided to drive there again while encountering the same rude guy, Thomas. He was supered fired up this time due to my return. He told me he didn't appreciate me doubling back when he told me there were no rooms available. The things that came out of his mouth were like any unhoused person with mental illness. That man shows signs of danger along with things I won't mention here. If the Hyatt brand keeps people like him around they need to make franchises go undercover by utilizing an anonymous name. This could easily lead to lawsuits of which they may already have. It appeared this guy wanted to fight. He got close to my face and continued to smart mouth. At the end he turned it around and played victim. How about that for customer service at the Hyatt?? Keep in mind this is a short version of the story. What occurred is currently under investigation. read more

This hotel is very nice. The only complaints I have are the price for parking of $24 a day is a bit ridiculous. Also the breakfast provided in the lobby isn't worth the entry price of 13-15 dollars a person. There are plenty of alternative breakfast options that offer better food. read more

Hyatt Place Pasadena - Pool view. - Hotels Near Me - Pasadena, California

Stay here as unplanned. The front desk service is excellent. Marion is very nice professional.

I stayed here for my wedding this past Friday (8/27/21). Overall, our experience with Hyatt Place Pasadena was fantastic! We had a slight hiccup when we checked in on Thursday, 8/26. We had reserved a regular room for my now husband and his groomsmen to get ready in and a king suite for myself and my bridesmaids to get ready in. Upon check in at 3pm, we were notified that the regular room was ready for use but that the king suite would be ready in about 10 min. We went up to my husband's room to get ready for our wedding rehearsal at 5. At 4pm, we still hadn't been given an update on the king suite, although we were told they would call us or text one of us. After a frustrating phone call to the front desk, we were told that a high tier guest who was staying in the king suite was allowed late check out at 4pm. We finally checked into that suite at 4:45pm with only enough time to throw our bags in the room and head out to our wedding rehearsal. Why were we given a 10 min quote time at 3pm when they should have been transparent with us from the beginning? Also, we could care less about what level the prior guest is at, we are paying customers as well and that suite cost us a pretty penny. Overall, would we stay there again? Probably yes. Just please work on your communication and practice more transparency. We appreciate the comped parking as well as the comped late checkout for the regular room to make up for the miscommunication. read more

Mostly we had a really good experience here. Came just for an overnight. The manager checked us in and he was very hospitable. The hotel was lovely. The fly in the ointment came and in the morning when we came down for the complimentary breakfast. It was a Monday morning and the manager had (erroneously) told us breakfast was served until 10:00 am. We arrived at 9:00 and although there were half a dozen of us trying to get breakfast the staff was hurriedly and emphatically clearing breakfast and telling everyone breakfast ended at 9:00. It felt like they were grabbing the eggs away from us as we reached for them. It was very unsettling and not geared towards making guests feel comfortable. We hurriedly ate what we were able to grab then thought we would get a 2nd cup of coffee, but the coffee had been cleared at 9:00 along with everything else. It just seemed like with the number of people wanting to get their breakfast the staff could have been more accommodating for just a few more minutes. It unfortunately tainted our otherwise nice stay. My husband is a lifetime globalist and we stay at Hyatt properties frequently. Usually our experience is outstanding so we presume that the hotel would like to know when it falls a little short. read more

This hotel is a great deal for the rate. I keep my own Covid-19 kit with me when I travel but I still appreciate the efforts that this hotel made to try to keep everyone. The hotel is in a great location that allowed us to walk to shopping and food when we wanted to and the room had a wonderful view. The WiFi was not that great but we had our own so it wasn't a big deal. I would definitely stay here again. read more

We booked the hotel 4 days before we needed it. We confirmed they had an accesible room with a rolling shower. When we got there, they gave us a room with a tub. We had to go down to exchange a room and had to wait for an hour so they could clean it. They told us we couldn't use the pool because it was already reserved by other guests, they put us in a wait list. I asked to talk to The manager she called me 5 hours later. The next day I called and asked if we could have the pool and they said they had it booked. Then they called me to say that had a reservation cancelled and we could use it for 30 min. So we had to go to the front office, Leave a license, get the towels then go to the second floor to find the pool. I have to mention that of course with COVID the elevators are packed so you have to wait until there is no one to get into one elevator And then finally we got to the pool , with just 20 min to go into the pool and they don't seem to clean the pool really often. The floor is really dirty. What are they thinking with this costumer service and cleanliness . I'm really disappointed with their service, read more

I stayed at the Hyatt Place for a convention nearby, and I was very pleased with the hotel. It was impeccably clean and comfortable, and the staff was courteous professional and quite friendly. It is lacking in one small things. It doesn't really have a dedicated restaurant attached to the hotel but you can get food in the bar area. It does have a nice breakfast area and a breakfast buffet that is reasonably priced for Los Angeles. In all my stay at the Hyatt Place was excellent. I highly recommend at this hotel. read more

Save your money and book somewhere else. First things first this hotel is not cheap but the room feel like you booked at a motel... my check in was today Friday night I get there and there are me bellman or no cart for luggage. I had to wait 30 mins till another cart appeared magically. Then you are responsible to haul up you own stuff. Ok no problem. I get to the suite through the narrow dimmed hallways and the room had a toilet paper on the floor and carpet is stained. read more

For some bizarre reason, this hotel refuses to perform basic (literally any) housekeeping services despite advertising that this is included. I came back to a room that had no clean towels, was not tidied in any way. Was out of soap and toiletries etc. the front desk had zero explanation for this. I would avoid this hotel at all costs. read more

The breakfast scene at Hyatt Place has gone down the toilet. First they hassle you for your room number at the beginning of the long breakfast line and you have to be of a certain member status to get the breakfast included. I'm an Explorist level member so I did let have to pay extra but the point is breakfast has always been hassle free at Hyatt Place before- until now. Even worse- Hyatt Place now boycotts real bacon. They presented this over salted dried out, non-strip substitute called 'shoulder bacon' which is actually third rate ham. I asked the front desk about this and was told that this utter dogshit is the new bacon across all Hyatt Places and was chosen over health considerations. Really?! Newsflash: people don't eat bacon for health considerations. Why don't you present both options and see which one people pick? I think you know what's up. Frequent Hyatt stayer and this gives me pause over any future Hyatt Place I will ever select again when looking at options. read more

Hyatt Place Pasadena - Fake bacon aka "shoulder bacon" aka crappy ham! - Hotels Near Me - Pasadena, California

I recently stayed in Hyatt Place Pasadena with my family and we had a great stay experience here. The room was clean and modern plus extremely helpful Front Desk staff. I would like to say everyone is good especially Nina at Front Desk. She helped my family with joining the Hyatt reward program which is a big plus. We loved staying here and would definitely recommend anyone who wants to visit old town Pasadena. read more

Hyatt Place Pasadena - Hotels Near Me - Pasadena, California

I am a Hyatt Discoverist member the reason why I stay at the Hyatt hotels Is because of the amazing customer service that is always a factor in my decision. on March 14 I was delighted to encounter Miss Paola Saavedra at the breakfast area and she made my morning by being so kind so helpful so friendly so sweet she had a smile that just blew me away and made my day. Later on in the day I saw her at the desk and couldn't believe how team members are expected to take on so many tasks but she just shines and I definitely appreciate her even more now seen her work in two different areas and doing such a great job. This is why I love the Hyatt because of people employees like Paola. read more

The front desk staff at this location is truly heartless. I am a loyal Hyatt guest and spend upwards of 40 nights a year at Hyatt locations nationally. I needed to use a restroom very badly and offered to show my ID and loyalty rewards membership status so I could use their restroom. However, the front desk person lied to me and said they have no public restroom on the lobby floor. I know for a fact that they do, because I have stayed at that location several times. I asked her two more times and pleaded with her because I really (really) had to use the restroom, but she kept refusing my requests. Needless to say I was exceedingly disappointed and very irritated. Anyway, I will no longer be staying at any Hyatt location anymore because of this episode. The Hyatt Corporation has lost thousands of dollars of annual revenue due to the callousness of one heartless front desk individual. read more

While the place is new, I am disappointed with my last stay. One would expect Hyatt to provide a more quality facility. No slippers. No lotion. Only shampoo and conditioner were provided. Hair found on towels and pillows. Sound proof was awful. Could hear everyone's conversation and TV. One of the front desk staff appeared to be annoyed when I asked her about how to pay for parking. The plates in the breakfast area were FLITHY!! Breakfast closed at 9am on weekdays...serious??!! Having said that, the gym was nice and big. The pool was nice. Room was big and functional for the most part. I will just stick with Hilton or Sheraton next time. read more

This hotel is very clean and friendly staff! First time here for a family members appointment and looked for a last minute hotel nearby and found this one. Great price! And parking in the garage for $24. I love the extra security you get here. You need a room key to access the elevator and even get in the garage elevator area. They also have a grab and go breakfast in the mornings too! Walking distance to the outlets and restaurants. Would definitely stay here again if I'm in the LA area!! read more

Great location to restaurants, bars and shopping. The hotel was clean however during the 3 night stay, they only cleaned our room once. I even made a request for cleaning and the lady up front said she would ask housekeeping to prioritize it. Obviously this wasn't done since I came back and the room wasn't cleaned. I just think if you're going to say you're going to do something, you just stick to your word. read more

I stayed here the weekend of my wedding last month and booked a total of three king suites. I decided to stay at this Hyatt property because the eastside (Glendale/Pasadena areas) is lacking in hotels that have spacious yet modern suites. It is such a beautiful property! The King Suite on the penthouse level has beautiful high-ceilings and was perfect for getting ready with bridesmaids pre-wedding. My check-in experience was golden. I checked in close to midnight, and the woman who checked me in was very nice and friendly. However, when we experienced some issues later during our stay, we did not receive much attention from the hotel staff. The customer service here is somewhat lacking; I read this on other websites prior to booking but took a gamble because I loved how the property looked. I was able to schedule a viewing prior to booking. Prior to checking in, I called the property and requested to speak to the manager (Joker? Is that his real name or gang name?? lol) to request some champagne glasses in anticipation of champagne being popped pre-wedding. I thought this wasn't a huge request (especially since we'd spend thousands to book our stay), yet it was not accommodated. I am a World of Hyatt member and have stayed at various Hyatt locations domestically and internationally. Usually, when you have the slightest mention to any Hyatt staff that you are celebrating or have noted a celebration in your booking comments, they gift you with something small, yet thoughtful: wine, champagne, fruits, candy -- something to show their appreciation for your stay with them; that did not happen here. And, no, we did not get champagne glasses. It's odd to me how they have a full bar downstairs yet they do not have champagne glasses for hotel guests. Luckily, we had a back-up and brought our own disposables... Also, I received a call the day prior to check-in mentioning that I only had two rooms booked. This completely freaked me out because I definitely had three rooms booked, but they just mentioned incorrect info. During the stay, there were 3 issues we had in each of the 3 king suites: the air conditioning didn't work in one, the phones didn't work in another, and wi-fi connection for streaming services did not work in another. These were minor inconveniences, but none of these issues were addressed during our stay even though we brought it up to hotel staff. When I submitted the comment of my experience post-stay, the operations manager reached out to me and offered me World of Hyatt points and a $300 refund + 5k Hyatt Points. This refund and reward points were greatly appreciated and awesome customer service post-stay, but the customer service on the front-end needs adjustment ASAP. I realize this is a newish Hyatt property(over one year), but there is a definite need for improvement in communications within the staff (at even the higher-level depts.) to address guests' needs. Call me a sucker: I'd stay here again though because the king suites *look* mostly perfect. Parking was $24/night + breakfast is available for an additional cost. read more

This Hyatt place is newer, very clean, with a beautiful open lobby on the ground floor which conveniently opens out to the Paseo. Most Hyatt Place properties have a tiny lobby and eating area with rooms on the ground floor. This one has a dedicated space for the bar area, breakfast setup, and plenty of space for working or lounging. The setup is impressive, the employees are so friendly and helpful, and the rooms are clean and quiet. Parking is $24 however if you park overnight at the Paseo it's only $9, and just a short walk to the elevator or escalator to get to the underground garage. Will definitely stay here again! read more

I cannot disagree with all the negative reviews more. A brand new Hyatt Hotel with an excellent service and the most superb location. What else can one expect from staying at the cities like LA? I strongly recommend this place as it stands out among other hotels in Pasadena. It's super clean, the staff is prompt and friendly, and you can walk to every major spot in Pasadena. read more

First timer, loved the room. Beds are comfy, pillows are feathered, which I don't like but the staff got me foam ones right away, thanks Jayson! Valerie checked us in and was amazing. She was a very friendly and helpful front desk attendant. Jesus from house keeping was very helpful as well. I enjoyed the pool. The only complaints I have is the shower heads are very high up, had to stand on my tippy toes to change the mode, low water pressure too. The sink faucet was too close to the sink, got a little messy when I washed my hands. read more

This place is AWFUL!!!!!! Totally misleading info to book it......TeRRible customer service and lied abt available parking...I will NEVER go here again! read more

Being staying With Hyatt around the world and this is the most shocking experience among them all. Walked in and requested a quiet room. End up staying in a. Room that you can hear the next room conversation and the outside traffic clearly. Requested to switch room twice and no reply. Breakfast is not worth of the additional charge. The silver wears were with spots and the hardest scramble eggs I ever had. Will cancel my rest of stay here and will not recommend to any one who needs some sleep and a decent breakfast. read more

My room is clean and up to date, the security features are a plus, the housekeeping lady's are super nice with a happy Good Morning, breakfast is free but could use some love but not bad since it's free. I do recommend this Hotel. Great rates and I will return. 4 stars because it's not a 5 star liking but not bad...not bad. read more

My husband and I enjoyed an overnight here. Our check-in was easy and the staff was really warm, friendly, and helpful. They have parking available that was extremely easy to access and had large parking spaces. The hotel stated that the city of Pasadena owns the parking lot so there was a slight fee. The hotel is new, very clean, inviting, & modern. We had a standard king room and we were impressed with how pristine everything was, especially for such a reasonable price. The bed was very comfortable, the bathroom was spacious, and the room was VERY quiet. We could hear some guests that were next door open and close their door, but this is pretty common when staying at hotels. I think they are done with their construction because there was zero construction noise and we checked out close to noon. They had great customer service as well. We called the front desk to ask for more pillows and within 10 minutes they arrived to our door. They have a decent buffet breakfast and constantly put out new, fresh food. I am surprised to have read such bad reviews of this place - our experience was only positive! In fact, it was one of our better hotel experiences even compared to some of the 5 star, extremely expensive hotels we have stayed at in the past. The hotel is also in a great location and is close to shops and restaurants. I would recommend this hotel to any of our family members and friends that are visiting the Pasadena area. read more

This hotel opens 1 week ago and has it together already. Greeting, check-in and room accommodations perfect. This was on the busiest day of the year for Pasadena with the Rose Parade. Travis the manager was all over the property helping guest and his team. We notice him working what seemed like a 24 hour shift. Saw him at 6pm, 11pm and 9am the next morning. Way to go Hyatt Place Pasadena. Keep it up! read more

My visit here was absolutely terrible!!! I was here visiting a family member with 3 other family members and we were harrassed and racially profiled during our brief visit. As I and 3 of my family members entered the lobby a security guard immediately said "what's going on?" As if we posed a threat. 5 minutes after we entered the room the same man knocked on our door staring that their was multiple noise complaints. My family members have been staying there for 2 days already with only 1 other person on their floor. It's Covid the hotels are not booked! After leaving he later returned with another co-worker not even 10 minutes threatening to evict us when all we were doing was talking amongst each other. When asked if this was a racial act, the two employees quickly walked away without saying a word. With all that is going on and being a Pasadenian my entire life I am greatly disappointed at this hotel service. With all that is going on during this pandemic you would expect them to have a little more respect and sensitivity when dealing with their guest. Yes, we were of African American decent and it was without a doubt that we were being racially profiled from the time we stepped into the lobby. We were literally there for less than 15 minutes before we departed. I will never promote or recommend this establishment to anyone traveling to Pasadena/Los Angeles from out of town. Beautiful venue, ugly hospitality and I live here! read more

Last year when I stayed here, the service was great and the room was quiet. This time, the front desk was far from friendly or helpful, I was on a lower floor further down the hall and I could hear my neighbors - including hearing their phone vibrate or ding every time they received a text message. I can only assume that they probably heard me as well. I suspect since the property is not as new, service has declined - and there are probably issues with the insulation as there is not a lot of privacy next to your neighbors. The hot breakfast service has also declined as well. read more

This is one of my most pleasant stays. From the time we checked in it's been nothing but great hospitality. The front desk staff all were pleasant. The lobby was clean. The breakfast was worth waking up too. Joker who is the front desk manager goes over and beyond to make sure our stay was pleasant. Every need met with a smile. He showed a genuine concern about the best spots to go in Pasadena. He help with directions and transportation advice. He treated us with respect as top reward members. Our room was the best in the house. Housekeeping was amazing as well. The staff at the desk Emanuel, Andrea and Nazmoon were always smiling and willing to assist in any way possible. If there is anything greater then a 5 star they earned it. When you are away from home it's nice to feel at home by amazing people who treat you like family. I will never forget how they make Hyatt standard feel top notch. Looking for a great Hotel this is Pasadena's best. read more

Hyatt Place Pasadena - Lobby is wonderful - Hotels Near Me - Pasadena, California

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Very nice and almost new hotel. Lots of quiet areas, and plenty of open areas on main floor. Beautiful pool area and deck adjacent. Staff is very Frits d the rooms are very good. read more

Great location and nicely designed rooms. Nice bar area. Attempt at communal lobby design falls flat with uptight, serious furniture. Pet friendly is more like pet tolerant. Front desk unaware of hotel layout. Asked for room near elevator and assigned room near stairwell far from elevator. read more

Stayed here for a convention. This place is a joke, they are the worst when it comes to customer service. They really are horrible. Did not have my room made when I got back around 4:00 PM told they would come in 30 mins and I had to wait, I was like WTF. Watch them make my room up and they gave me attitude and it was there fault. What people say about this place is right when it comes to service they don't give a crap! I asked to speak to the Manager and he said he was the manager, he goes by the name of Joker, no joking Hyatt allows their staff to use BS names like that, which was on his tag, guess that way he can't get into trouble since no one can report him. Hyatt really has gone down hill, will stay at Hilton down the street next time! read more

Absolutely terrible customer service. I'd sleep on the street before here! Issac literally cussed out my girlfriend & refused to let us contact a manager. read more

I stayed here for a couple and was very pleased with the size of the room and the layout of the room. I didn't get to the pool because of the weather but the set up looked nice and the hotel gym is quite nice and spacious. The morning buffet offered can get a bit of a rejuvenation and the bar/lounge area was quite nice. I would stay here again. read more

I'm here now. There is no room service. They say there is 24/7 menu (you go downstairs to pick up) but there's no menu in my room. Someone left a pair of scissors in the shower. The room smells like paint. There are 2 large framed pictures in my room of what the locals call "Suicide Bridge". Would not recommend Hyatt Pasadena. read more

Flying all night, drive from LAX, told my there is a surcharge if I check in before 3pm...? What? Why is this hotel different then the previous hundred I've stayed at? First and last time. read more