Check-in was delightful. The young woman at the front desk was very pleasant and helpful--it literally took five minutes. I really liked the location. It's right next to a major mall, in a good part of town, and it's relatively quiet after nine o'clock, which I appreciated. The room was comfortable. The bed was okay--though that might just be me since I've got back issues. The TV did pixelate here and there, but it wasn't a huge deal. The shower was solid, with nice warm water. I also made use of the gym, which was a pleasant surprise. It's open twenty-four hours a day and you just need your room key to get in. Now, here's the thing--everything here is a fee. Parking is ridiculous. Whether you self-park or valet, it's just incredibly expensive, and honestly, I think it's a joke. And breakfast? They nickel and dime you like crazy. I mean, come on. Would I stay here again? Maybe. Why not? But if I'm being real, it's probably a one-and-done for me. Overall, it was an okay experience. read more

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Convenient area the room could've been cleaner. The floors had crumbs on it. The toiletries could have been better in area where you expecting to be more luxurious. I did not get that vibe from this place. The rooftop bar was very pleasant and the heaters on the outdoor part of the patio, definitely a plus the view is amazing What I say again maybe I stayed using the resort pass so I was only there for a day use check in was at 11 check out was at five read more

What a beautiful hotel. The convenience of having the mall nearby and a train station. There is also a beautiful bar and restaurant with good food. The room robe also very cozy 10/10 would definitely stay here again read more

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Spent my birthday here and loved every bit of it. From the service to the cleanliness of the room, it was such a great experience. Great for a staycation! read more

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Looks exactly like the photo. J with valet is a gem. He's knowledgeable and has a great personality. The views are the Star. Hyatts my preferred so we have visited all locations besides this one so it was time. We will be doing 3 arches for breakfast and have a reservation for Spaceman for our VDay dinner tonight. Looking forward to it all. read more

The lady at the bar (Kay I think) absolutely changed my experience. The other staff were also very accommodating and quick when it came to something that needed attention. Absolutely no complaints. read more

Hyatt Centric Buckhead Atlanta - Hotels Near Me - Atlanta, Georgia

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First let start off by saying the Hotel is in a Great location. When I Arrived at the Hotel on Oct 14th around 4:30pm I was Welcomed with a Warm And Friendly Hello By Joe The Valet Attendant Who Helped me with My Luggage and Stowed on a Luggage cart and Took inside while I self parked my car. When I Arrived back to Check in I got in line with My colleague who had just arrived at the Hotel as well. My colleague was next to check in so we both were chatting while the Nice Lady was checking my colleague in. My colleague ask if she could please have a higher floor Room Option and the Nice Lady at the Desk said sure no Problem I can most definitely do that for you. My Colleague was Checked in with no Problem And Received a Room Key on a Higher floor as they Requested. I was next to check in. I ask the Young Lady at The front Desk could I Please have a Higher Hotel Room Floor as well I Would love a Better View of Buckhead she stated sure Mr. Robinson I can do that for you. I Had All my Information put in the System the young Lady stated I had of choice of two Room Numbers 1408 or 1410 I chose 1410 once she put all my information in her computer Froze and was Very Slow she Apologized and I stated that's ok Life Happens During that Time other Guest were arriving to check in. A Gentleman walks up behind the desk to the other computer With No Smiles no Warm Greeting not saying a Word with a Look of Discus and not wanting to be at work!!! the young lady explained what Happened. The Gentleman signed on to the other computer and pulled up my information which was already in the System. The Gentleman didn't say I Apologize Mr. Robinson for the inconvenience or Mr. Robinson I will get this taken care of for you.all he ask me for was my Credit Card. The Whole Time the Gentleman never said his name never made any eye contact with me. I said to myself maybe he is not having a good day ,BUT that is no EXCUSE when you have a customer and their company just Purchased over 30 something Hotel rooms at your Hotel !! The Gentleman finally finished with my check in and he gave me my Room key . The Room Key he gave me was on the 3rd floor I stated that the Young Lady had already assigned me a Room on the 14th floor which I requested a higher floor. The Gentleman stated to me that if he moved me to a higher floor that it would be an additional charge for me! I look at the Gentleman......LIKE REALLY not when it was no problem for my Colleague and other colleagues who had checked in before me. Why would I have to pay Extra????? That did not sit well with me. I had to tell my self this Gentleman which had still not said his name is not having a good Day. I looked him in his Eyes and said Thank you. After I checked into my room on the 3 floor I got settled and came back down and the Gentleman was no longer at the desk. I ask the young lady at the Desk who was that who checked me in and she stated that was The Hotel Manager Sergio I was Like NO WAY !!! He could not be a Manager of Major Brand such as the Hyatt with that Attitude and Demeanor!!!!! So as I Wrapped this Up I Speak That the Manager Sergio Reads this and know that you never know who is going to be Staying at you hotel and what company they work for or why they are staying at your Hotel. Sergio was not accommodating to the customer and did not give me any other options for a Hotel room. I Hope that Sergio gets to read this review and act accordingly next time. I had a Great stay at the Hotel but the Customer service experience always weighs heavy on my stay because I work in the Hospitality industry as well. Because of that negative Experience I had on check in I am giving this Hotel 3 stars read more

Good vibes. Hidden gem in atlanta. Beautiful view of the city.. foods great multiple bars.. This is not every night.. mainly on Wednesday and Sunday nights read more

This hotel is a great location! It's clean, cute and comfy! We enjoyed our Galentines time here. Jaz at check in was welcoming and sweet! Preston and Joe always made sure we got where we needed to be and were very upbeat. We truly enjoyed our stay here and will definitely be back. The only reason it didn't give 5 stars is because the night time clerk was not very friendly or helpful read more

Hotel is nice, nice rooms, good restaurant. Won't stay here again though because of the train that was right outside my bedroom. read more

We had a great time at this hotel, no complaints besides almost getting hit by a car outside. Pros - rooms are spacious, beautiful and modern. The view was amazing of atlanta skyline. non rugged floor - the best! shower was adequate, though water power could improve. TV large enough with channels! Restaurant - amazing! Had a great dinner downstairs. It is mediterranean food so gotta love those hummus! even ordered additional pita to keep dipping. Lamb burger was heavy but good. I did enjoy the spicy bulgur lettuce wrap but wouldn't get again. waiters were attentive and pleasant. Had old fashioned and whiskey sour, delishhhhh. Only downside was parking across the street at the mall and using the crosswalk. One of us got clipped by a car at the crosswalk that did not stop at all. Be careful at night at that pedestrian crosswalk WITH a stop sign. people legit do not stop.. so don't get hit, not worth it. One of the nicer hotels that we've stayed out. Wish this hotel existed in other cities because we did not like Atlanta. We'd come back to the hotel if we must appear in this city again! Atlanta isn't like it was in the 90s.. read more

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Hotel does not have self parking. Valet was awful took way too long to get to the front of the line. Then when I got to the front they told me that they are not doing anymore valet and had to park on second floor of mall. Went to the rooftop restaurant. Very nice views. It was super crowded. Bar ran out of straws. Restrooms were nasty. Trash all over floor etc. They need check the cleanliness of the bathrooms on the rooftop or remodel them so that there are separate mens and women's restrooms. Who designed this hotel without any parking on their lot, what were they thinking. read more

Hyatt Centric Buckhead Atlanta - Valet - Hotels Near Me - Atlanta, Georgia

Y'all, don't do it with this place. Why would you build a hotel with no parking??? They should've at least built a parking lot underneath the hotel. The valet line was literally at the top toward Peachtree. And it took almost an hour all for the valet folks to say they weren't doing anymore valet. We were told that they ran out of space and to go to the second floor of the mall to park, however others were told that their car would get booted if they parked anywhere on the mall's property. What a mess! The food is very average if not below average. The menu items are very limited with limited flavor. I blame the head chef for that one. They could offer more and with better seasoning. Prices are high, especially if you're going in groups. The seating area where we were was very low, so if you have a bad back and bad knees, you definitely want to steer clear of this place. Our server was nice but that parking situation is enough for me to say I won't be back. Y'all they even got people's keys mixed up. Can you imagine? And then the line to wait to get your car. It's a nightmare!!! Yeah, stay away from this place. Management got it all wrong over here. read more

Hyatt Centric Buckhead Atlanta - Hotels Near Me - Atlanta, Georgia

Just average overall. Service is decent. Food is not good. Rooms are fine. Gym is good

I came here using a Resort Pass day pass this past Friday. I literally came straight from the airport to enjoy a day of poolside relaxation. Checking in was seamless, and the customer service was top tier! Once I got to the pool, I was the only one there for hours. I ordered breakfast via the provided QR code and it was brought up to me rather promptly. The food was good, however, I would have loved to be able to order a mimosa but you are not able to do so on the mobile site. I would have had to come down to the bar to place the order. Overall, I had a great relaxing time and I would definitely consider a hotel stay the next time I am in town based on the great customer service I experienced. read more

Hyatt Centric Buckhead Atlanta - Hotels Near Me - Atlanta, Georgia

Stayed last August for a work trip. Great complimentary shuttle service, courteous staff.

My experience here was subpar to say the least. From a broken toilet seat, I mean completely broken and separated from the toilet the minute we stepped in the room we found the toilet in that condition, to an unprofessional front desk employee named BRANDON, who could have helped me he had the chance to turn my experience around for the better but that's not the kind of employee he is. I treated a family member to a stay cay in Atlanta and our experience wasn't pleasant. We will not be back we will try other hotels in the city next time. Don't spend your hard earned money here. read more

Hyatt Centric Buckhead Atlanta - Broken toilet seat we found it just like this when we walked into our room! - Hotels Near Me - Atlanta, Georgia

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Literally nestled right across the street from the insanely huge Lenox Mall sits the brand new (only about 3 years old) and amazing Hyatt Centric. Some would say it's in the boutique range, and now, after staying the past few days, I get it. From the minute you pull up to the front entrance and the valet opens your car door, you are instantly greeted with smiles. Lamarana and Kerry were beyond friendly during our check-in and gave us all the information regarding the inns and outs of the property. Our room was insanely clean ( small fridge for drinks and maybe a small leftover and no microwave, I'll get into more of that in a sec ) im beyond jealous and may even look into the huge wardrobe equipped with iron and board....that also lights up when you open it!!!! For tv viewers, the tv is HUGE, period. Enjoy! My wife and I decided to check out the bar downstairs. Mac, I could honestly say, is one of the most coolest bartenders I've come across in some time. Kate and Kaylnn also gets 1,000 stars. Really makes us look forward to heading down in the morning for "bottomless coffee until 2pm" and something sweet ( the restaurant offers breakfast, brunch on Sundays, and small bites in the evening ) There is an amazing pool and lounge area on the 2nd floor. We spent a lot of time there. Just loved the vibe and views. The 15th floor offers a rooftop bar and restaurant with outstanding views of Buckhead. It was a cool experience... My points? The downstairs bar could definitely add wings and even nachos and salsa to the menu? There is only one entrance and exit to the hotel. After staying a few days, you'll realize that this particular property was leaning more to a business/ millennial crowd. Not the middle age or family genre. We have no small children so this place is perfect for us. We love our early morning walks, and there's plenty of area paths for that, as well as the mall ( it's MUCH bigger than it looks!!! ) Looking forward to coming back already! Sincerely, We're still here read more

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Nice looking hotel from the outside thru the lobby and into the rooms. Nicely modern. It's a fairly good location to get in and out of. Sadly that's as good as it gets. It's nearly over the Highway and it's ridiculously noisy... so bad that they have to acknowledge the fact. I ended up playing a sleeping YouTube as white noise the first night and bought ear plugs for the subsequent nights. Parking is valet ONLY. I won't be back unless I'm desperate, especially for this price. read more

Hyatt Centric Buckhead Atlanta - Placard on the nightstand by the window - Hotels Near Me - Atlanta, Georgia

I had a wonderful 2-day stay. Talk about cozy and home-like! Wow. I'm blown away. I travel for a living so I stay at multiple hotels a week and this takes the cake for comfort. Staff was extremely professional and courteous. Housekeepers were quiet in the hallways not to disturb those still resting, and that is a rarity from my experience. Location is convenient to shopping malls and eateries. Highly recommend!! read more

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We really enjoyed this boutique hotel! Our visit was in late February. This was our first time staying at a Centric Brand hotel and it was overall a pleasant experience. We grabbed breakfast daily at the counter/bar of the main restaurant on property. Delicious coffee! If you like sweet in your coffee, the kitchen makes their own caramel, it's delicious. The pasties were good, standard Hyatt pastries. There is also a rooftop bar that was hopping during our stay although we didn't get to experience this venue since we had children with us. The staff was fantastic! Front desk was always friendly and helpful. We never passed the front desk without a greeting from someone. I feel horrible I forgot his name, but there is semi-retired lobby host that drove us to dinner on 2 nights and he was absolutely wonderful. The lobby is small and intimate so not much space for a group to gather. Room was very clean. The rooms are on the smaller side. I melted in the bed, very comfy. I like the hardwood floors, carpet gets so nasty in hotels. Simple modern style with nice amenities and spacious bathrooms. Again 10/10 for the cleanliness! Location was good. Walking distance to Lenox mall and additional outdoor shopping. It's short drive ($12 Uber) to many great restaurants in Buckhead. It was at least 30 min to/from the airport. This is not a kid friendly hotel however our tweens still loved it. I would absolutely stay here again. read more

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The PERFECT, all-inclusive staycation! BOOK NOW! I literally couldn't ask for a better staff and service for my trip. From the time I pulled up to the time I left, it was a stellar experience. I tried to get a cart myself to load my luggage for departure and they immediately sent a bellman! Chef's Kiss! The ambiance, cleanliness, speedy service, art, architecture was all so perfect. The location was great for all of the things I had on my agenda for the weekend. Beautiful view, if you love greenery and traffic. read more

Hyatt Centric Buckhead Atlanta - Beautiful sitting area. - Hotels Near Me - Atlanta, Georgia

I just arrived today and so far everything is going great. The young lady at the front desk got me checked in super quick and then Britney helped me find some soda My room is really nice and there is a mall right across the street read more

This hotel is beautiful. It is newly opened on December 14th, 2021. Right inside the hotel you'll find Mount Royal, the main restaurant at the hotel. I tried the latkes and creamy spinach. The latkes were good but the spinach was GREAT! Prices range from $6 for sides to $40+ for steak. I also had the opportunity to view the rooftop bar Spaceman before they open in January. The space is STUNNING! There is a large outdoor patio with tons of seating and unobstructed views of the Atlanta skylines. The bar inside is just breath taking. I anticipate this will become the most popular rooftop bar in Atlanta! read more

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I stayed at your hotel last Thursday. Although the stay was very nice the room service was terrible. Ordered avacado toast with an egg. The food was soggy due to being put in a cardboard container. Why would your food handlers put a salad in the same container as hot food? The potatoes were cold. The only thing edible was the fruit. Very disappointing. The breakfast total price was $84.00. read more

If you're white, they don't want you here for the most part. 1-2 bartenders were fun and nice at the time, but next day charged my credit card 5x at the rooftop bar (not sure if a mistake or not but between me and my friend it was $600 and we spent in reality $300). The most pathetic experience was the cover charge gatekeeper that wouldn't even let me walk 10 feet to see if the bartender I met was working or not. Total pettiness for 5 star prices. Demanded I pay the $20 cover on a Wednesday before being allowed to walk the 10 feet and check on bartender. REFUSED to even walk with me and come back to pay the cover if she WAS working. Left VM with general manager and was not even called back. Exactly what you'd expect when you look back on the experience and people that run the entire building from valet to check in front desk. Def skip this fake nice spot. Ran by incompetents besides the 1-2 bartenders that were very good. Such a waste of a view. If I owned that location I'd be ashamed letting staff ruin what would otherwise be a nice hangout spot. Enjoy your 5% tips. Terrible business minds. Always sets the mood when an expensive restaurant has to metal detect wand you down before you enter the hotel. UPDATE: the bartenders faked everything and ended up charging me and my friend an additional $150 that we did not spend. If you go here, be sure to check your bank account the following day or 2. Has to call my bank to dispute the fraudulent charges. Still no callback from the manager 2-3 days later. Shameful read more

This is the third and last time I am staying in this hotel. First time was great, I guess the hotel was still new, second time issues with restaurant not open and not being able to get any coffee or anything in the area, the food at night was bad, like preheated. This time is bad, for $350 a night, there is no mineral water at the restaurant to buy, the F&B manager is having an attitude saying what can I do, I only work here, the front desk doesn't have any water either. I was given a plastic cup to get from the filtered machine. A pack of water cost $5, if you run out go and get a few cases, it can't be that difficult. Coming back to the room at night, there was no cleaning done, the garbage with food from last night still sitting in the bin, coffee not refield. This is not what I expect from a hotel at this price. We have 4 rooms booked here and won't be staying here again. I am a frequent traveler and this is unacceptable. I don't recommend this hotel!!!! read more

Not worth the time or money you will waste on this location far more cheaper nicer and easier place to stay. Parking is terrible valet parking is overly priced and overly complicated. Self parking is not much better the only available parking to hotel guests is on the very top of a parking garage next to the hotel. Room we're not clean as well seem not to be vacuumed and hair from a previous guest was still left in shower. Multiple areas of the hotel are under construction and cause many issues for other guests keeping them up. Due to construction our water was shut off for a few hours. As well all tv signals when out in the hotel due to some unknown issue but returned a couple of hours later. All and all definitely not coming back to this hotel. read more

Very disappointed in this hotel, stayed for an overnight with my boyfriend for my birthday Waited for shuttle service for 30 minutes it was a no show, walked back to the hotel to go to the rooftop bar and we were told you had to have a reservation when we got up then so then went to the other hotel bar and ordered drinks which never came. read more

All around great experience at this hotel. The staff was really friendly. The food at the restaurant was very yummy. I really enjoyed the room. Everything was really clean, modern and seemed very new. Only complaint is the HVAC, a bit loud but hey, everything can't be perfect. Really wish they restocked the room with water daily. Keep in mind a 16oz water bottle is $4 at the front desk. read more

The location is awesome . Hotel is not bad but their service is . It's too slow and very laid back. They need to improvise on their house keeping/room service . The staff is very friendly though. I would rather stay somewhere else next time I'm in Atlanta. read more

This hotel is beautiful! Whoever designed this is a genius. Every detail was thought out. There's a bar on the main lobby and a rooftop club. Our only issue was that neither of these is open during the daytime. So of you want so much as a pop you have to order it from somewhere or go get it. Everything else was fantastic though especially Brandon at the front desk and Brittani in the bar. Top notch! read more

Oh My God! Booked a room for one night. There is a club on the 15th floor. I came downstairs at 7 to go to the restaurant and it was packed with people waiting to go to the club and little did I know that I would be unable to get back to my room because of the hour long wait to get on the elevator. When I say it was something I have never seen before it would be an understatement. The absolute worst hotel experience for this price that I believe is possible. Just unbelievable. read more

Hyatt Centric Buckhead Atlanta - This is the line from inside the hotel to the patio area on the far side of the hotel. - Hotels Near Me - Atlanta, Georgia

I just had the most odd experience happen... The head of housekeeping came (because my room was not properly serviced) I told him up my counter my bathroom is gross and there was a spot on my floor he says and I quote "there lots of scuff marks on the floor" I walked him to the bathroom showed him the brown spot he then used his finger to touch it when it moved he then puts it in the toilet and flushed it and said "I have good sanitizer" Sir not only did you touch the handle off my toilet and then touch the hand of my door to exit the room!!!! Now let me tell you why I only have one star right now... let's hope the next 24 hours will be just as pleasant as my check-in. let me add the rooftop is not even open today .. yes on a Thursday is closed if I saw that on the Hyatt website I would've stayed at the other Hyatt centric downtown Atlanta. I contacted Hyatt Explorer customer service to be relocated to another hotel and was told the manager of the hotel would make contact... I'm still waiting almost 24 hours later. Ridiculous. I attempted to shampoo my hair before I went to the pool( I'm sure most women do that) however there was no shampoo in my bathroom that wasn't serviced properly, after I left the pool I shampooed my hair only to discover there was no conditioner oh let me add there was a blonde hair in my shower... if my bathroom was properly cleaned I wouldn't have seen HAIR on the wall... I just checked out, my stay was so disappointing that I didn't even bother to ask for conditioner. I'm a black woman, conditioner is very important. I LOVED the Hyatt Centric in Miami I regret trying this location. I know it's a new location however the lack of food and drinks options along with the treatment I received was unacceptable. The logical thing to do was to have me change rooms to a CLEANER room and they didn't do that, because they didn't care or my money wasn't green enough. I personally left food at the front desk to be given to "Camille" and a room key with a $10 TIP Camille received the room key after a proper interrogation and NO FOOD. The young lady that took my $10 tip also stole my food after leaving her shift. Sad. PS the pool is very child friendly it's only 3feet 4 inches deep read more

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Myself and my mother had an unacceptable experience at this hotel. The main concern was the housekeeping. On our third day when we returned at 3pm from being out, our room was not made up. We wanted to rest after a long day so we put the 'do not disturb' sign on and figured we would make do with the towels available to us. We did, however, have to request more toilet paper as they only provide one extra roll (which, by the way, is horrible quality). The next day we went about our business in Atlanta and returned to our room around 3pm. Our room was still not serviced. There was no 'do not disturb' sign on our door. At this point we were out of towels, our garbage was full, and we had no more bottled water, coffee, hand soap, etc. In addition, for this day and age, the Wi-Fi was horrendous. If you want faster speeds, you have to pay which is very predatory. For free users, we are limited to 1 up/1 down, which, for our purposes, was fine, but I would hate to be on a business trip here and have to do zoom calls etc. I was constantly disconnected on the free service. Plus, the free service only lasted 3 days. We had 5 devices in our room and we had to reconnect on all of them after three days, and for one of the devices, reconnecting to the '3-day' plan was impossible. The hotel login page would just not load. I spent an hour trying to reconnect on my windows laptop after this 3 day period until I gave up. The night before we left, I went to the Spaceman bar on the top of the hotel. I was met with incredible hostility and was almost laughed out of the bar for ordering whiskey which was quite bizarre. The bartender, after asking her to do a room charge, automatically assigned a 20% tip on top of my one drink. She was incredibly rude and did not even present me with the bill, nor ask me what tip I wanted to leave. A few final points: - They did not offer any kind of artificial sweetener at the hotel bar (main level) other than stevia. No splenda, etc. - When we called down to the front desk asking to borrow a pair of scissors, they said they would bring it up right way. A few minutes later they sheepishly called back and asked us to retrieve it from the front desk. - I've had to do trips to the gym downstairs just to replenish my water bottle with filtered water because housekeeping just did not service our room. For the amount we paid for this hotel, this was really a bad experience. We are currently on our last night and our garbage is piled up near the front door because of the lack of housekeeping. Do better, Hyatt. Jennifer read more

Very poor service. For a party of ten, food was poor quality for the price point. We waited 35 minutes just to get our salad.

Room was very nice but not 350 a night nice. Staff was nice but I couldn't hear a word they were saying. They had masks on and lobby music was loud. Overall unhelpful, nice but unhelpful. Valets claimed to not know where guest parking was (there is none) but conveniently knew where valet parking was for $40 a night. They literally just parked the cars across the street in the parking garage right in front of the Bloomingdale's. Air conditioner sounded like a train rumbling by each time it turned on. Overall nice experience as far as the room goes. Valets need to not lie and front desk staff needs to speak up if they're going to wear a mask. read more

Tried to go up to the sunset session here but was turned away for wearing shorts. Now my fiancée is also wearing shorts but happens to be a female and I'm a male. The dress code feels sexist if you ask me. read more