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    Hyatt Regency Indianapolis

    3.0 (226 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - Hyatt Regency Indianapolis

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    Front desk
    Tahiti C.

    The phone customer service definitely needs work. The "business" area also needs improvement. It is not private and not quiet. I had to lead a meeting immediately after a conference at the hotel, and was told the business area on the ground floor was quiet. Someone was sitting in there laughing loudly and yelling on her cellphone. I started to record her, just to show how rude and disrespectful people can be. It seemed deliberate because the "business area" is a library. Aren't libraries supposed to be quiet? Also, the video on the computer camera wouldn't turn on for a Zoom meeting. Worst of all, I tried to be proactive and call way in advance (about a week) of the conference, to see if I needed to reserve the business area. The woman I spoke with said that there was no need to reserve, and that the area was just open, and quiet. She added that there is also an area on the third floor that I could use, if needed. When it was time to get ready for my meeting, I called the front desk to find out the exact location of the 3rd floor business area. A male answered and said that it was only on the first floor. I asked how to find it once I'm on the ground floor. He said to go to the elevator, then to the first floor, and look for the library. About 50 people were waiting for the elevator, and I was late getting started by the time I finally made it back to the ground floor and to the library. I wound up having to take the escalator because the elevator line was too crowded. I'm doing all this running around the hotel on a wild goose chase, carrying a heavy backpack and wearing heels. I was infuriated and panicking because even though I had planned this in advance, I had to change plans at the last minute. Couldn't get to an outlet in the business area, so had to use the computer in there instead of my laptop. What a mess! Had to do the entire meeting with no camera, and with a jackass yelling and laughing loudly on her phone in the background. I do not recommend this hotel, mostly due to the conflicting information given about the business area, and how the area isn't businesslike. And $45 to park inside the garage for anything over three hours? What a ripoff. I'm only giving two stars instead of one because the conference venue on the second floor was nice, and the food served during the conference was excellent.

    Outside
    Dee W.

    Massive hotel resort connected to the convention which we were there for a tournament so this was perfect. They have several shops and restaurants on site and in the nearby downtown area. Parking was a whopping without valet $50 and they offered valet which was a higher price. Self was automatically billed to my room but most times there lot was full and hard to find parking and all the staff would recommend was to valet such a huge turn off. The lobby's were very nice, I would reconsider going here if they fixed their parking situation. Downtown Indy is a pretty cool town.

    Bar area with fridge
    Tom Z.

    I was very happy with this hotel choice. I looked at a dozen options around the downtown area and settled on this one, and I'm glad. The room was nice, the only thing it needed was some artwork on the empty walls. Such a simple thing to add would have made it a little less plain. The bed was comfortable, the shower was excellent, and I like the fact that it had a refrigerator. The layout was unique, as you looked out at the nice view (I was on the top 20th floor) from your bed. They offered a texting service and often times I've seen hotels do this but the text never gets a response. They responded within minutes and soon after a knock at my door with extra towel delivery. They have a pool and fitness room. Apparently they used to have a jacuzzi tub (check out youtube videos of the property) but now i found it only to be filled with dirt and plants. lol. Other than finding a broken ice machine on my floor, everything else worked great. All the staff were super friendly and I was able to check out using the World of Hyatt app in the morning. The lobby bar served up some great drinks, too. My convention was at the JW Marriott, but it was sold out so I stayed here. Even though it wasn't that cold, I was able to walk all the way there without even going outside through the interconnecting convention center and downtown hotels. That's awesome. When I come back to Indy, I'll definitely stay here.

    Do not take this Taxi guy Ifo Hyatt Regency. He refuse to take me to Ft. Benjamin Harrison a former military base turned condominium.
    Glennis T.

    My stay was ok but I didn't even know they had a restaurant for breakfast until my checkout. Front Desk didn't do a through job in informing me of all they offered at this location. I flew in for the Indy 500 & some other business. On another note: there was an unprofessional Taxi driver,Baba Taxi who refused to take me to Military base Ft. Benjamin Harrison after he said he would. Hyatt concierge called a Taxi friendlier take me. I don't why Baba Taxi would refuse a fare. This was my experience. I was shocked the Hyatt would have such an unprofessional demeanor to drive their guest. I may stay at the Marriott Hotel next time I'm in town.

    Uncle and pool area
    E W.

    The hotel staff was great! I really enjoyed the Starbucks inside the hotel and the rooster breakfast buffet. With Indianapolis having a lot of hotel options you would think they all would be barreling for business. I was very unhappy with the shower having hair everywhere (sorry hair is my Pet peeve). With this hotel being pricey I expected better. The pool is ultimately what took my review down to a 2. It wasn't clean and the hot tub needed to be refilled smh! And it also didn't work. To dated for the price:(

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    2 years ago

    Great check in, food, exercise, and overall experience! Will stay there whenever we are in town for sure.

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    Page 1 of 6

    Ask the Community - Hyatt Regency Indianapolis

    Review Highlights - Hyatt Regency Indianapolis

    This hotel is located right in the heart of downtown Indianapolis, as well, so there's tons of stuff to do nearby.

    Mentioned in 7 reviews

    Read more highlights

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    Wow!! What a transformation!! I haven't seen this building since it was Jonathan Byrd's restaurant…read more The exterior is now black and white which is very classic and understated. The Nest Event Center is located in Greenwood just off I-65 at Main Street. The parking lot is quite large and will accommodate a large event. The interior is amazing and you'd never know it was a former restaurant. The lobby area is very attractive, decorated in beiges and cream, and I could see using this for cocktails, a reception line plus so much more. It worked well tonight for purchasing tickets plus an area to sit and relax while enjoying the fireplace. The versatile ballroom is quite large and can handle everything from a wedding, conference to special events. One of those special events is the Holiday Craft Show tonight. The Event Center has a neutral color scheme and can accomadate most bridal or conference color schemes. This proved to be true with all the colors associated with the Holiday Craft Show. Tonight all different color schemes were used and all the crafts looked wonderful. With this neutral backdrop any decor theme would work nicely allowing brides or companies a great deal of flexibility and creativity. The Holiday Craft Show was a huge draw. Many different types of vendors filled the ballroom carrying Christmas decor, wreaths, jewelry, clothing, wool mittens, woodworking projects, signs, candles, crocheted items, lap blankets, floral arrangements and much more. There truly was something for most anyone's interest and many gift ideas. In the future I would like to take an official tour and checkout pricing for a yearly event I'm involved with. This is a beautiful venue with endless potential.

    This is an absolutely amazing event center. It is an absolutely stunning location and the staff are…read moresecond to none! They are so helpful and nice and go above and beyond in making your event absolutely perfect! The location is absolutely perfect for any event you might have, weddings, birthdays, anniversary's, literally anything. There is only one issue that I have with the nest. I had never believed in the supernatural before... but this place is indisputably haunted. There is absolutely no question about it! But don't let that deter you! The haunting spirits just add to the charm and fun of this event center. I hope you have an amazing event!

    Urban Apples - Great sitting area in the loft.

    Urban Apples

    (109 reviews)

    This is such a fun cidery and event space!! We love coming here for seasonal drinks on tap and live…read moremusic. They also offer TCH beverages as well. They are dog friendly as long as you sit outside and I believe they also have a speak easy that's not easily found but so cool! We're coming back for line dancing and fun events! A great local hangout for families and singles alike The food is pretty good. It's a very casual setting in what appears to be a big red barn. Sometimes German fare like brats potato salad is on the menu. Love the whipped feta and cider donuts! I believe they have a soft serve ice cream machine which is great for kids especially in the summer. Thank you Payton and the lovely young lady who served us last night! You were both so friendly, kind, approachable and helpful! Keep an eye out of for all the cool happenings especially in the summer like hot air balloon launches and family friendly BBQ's. I believe they do have some igloos available this winter too! It's a fantastic event space for weddings and private events! Come check it out!

    I love that the Indy area has a spot for ciders now! We stopped in on a Saturday for lunch and…read moredrinks. When you walk in there is a counter in the middle of the building where you can wait in line to order food and drinks. They will give you a buzzer to come back and grab food once it's ready. This was a bit awkward as it made it difficult to walk inside with where the line is, the flow could definitely be improved. They only had 2 employees taking orders for the entire place so the wait is long. We ordered some cider, slushies, chicken fingers, pretzel, and a wrap. The food took a little bit to come out and was pretty good. I found it a bit expensive for what it was. They have non alcoholic slushies which is perfect for littles. They have indoor and outdoor seating. The outdoor seating is essentially full sun, as they have umbrellas but they are in awkward spots and don't really cover any of the seating. They have a grass area where kids can run around, but they did have two fire pits that are by the entryway so you have to be super careful if you have small kids.

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    Mile Square

    I love nothing more than a unique venue with endless possibilities (bonus brownie points if it has…read morehistorical charm), so it's no surprise I fell head over heels in love with Grand Hall at Union Station when I attended a Creative Mornings talk. In the good ol' days, this is where travelers waited for their trains. It opened in 1888, and looking around you can sense the history and visualize a black and white photo of Union Station in its glory days. When train travel went by the wayside, Grand Hall was left abandoned and dilapidated until it was transformed into a shopping mall + food court in the 1980s. When Circle Center Mall opened up and stole the thunder, Grand Hall was remodeled to become the gorgeous event space it is today. This is a great example of a historical building that in many ways has remained the same but has changed its purpose to meet the needs of the time. A lovely venue for a large seminar, annual meeting, or wedding. I highly recommend you check out Union Station and also take a peek at the train car hotel rooms at the adjacent Crowne Plaza. Take a step back in time and reimagine Indy as the crossroads of the country - by train, that is!

    Spent a day here for a friend's wedding. The architecture reminds me of the Great Gatsby. And on…read moreone of the flights of stairs, you can see the wear on the stone of where people have climbed the stairs over the years, which is cool. It seems like a place that has a lot of history.

    Hyatt Regency Indianapolis - hotels - Updated June 2026

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