This was a fun overnight in downtown which gave us a chance to pretend to be tourists!…read more I loved the ease of getting into our room, online check in was available. We still had to go to the 2nd floor for keys, but it meant we were able to request an early check in time and then see if it was doable. The rooms are clean and spacious considering, and felt homey and welcoming. It had a coffee/tea set up which was nice. We were able to get easily to several fun restaurants and even found a concert at one pub which made for a fun night. The only challenge was that many of the hotel rooms (ours included) faced a Main Street. Perhaps Indy folks all believe they are part of the racing world as throughout the night we could hear motorbikes, cars and who knows what else racing along the road. We had a sound machine but it didn't help much. For those light sleepers I would for sure request a higher level and non street facing room. Not anything the hotel can do about it but just a note. It was an amazing breakfast and there was such choice it felt like a full sit down restaurant! We would for sure stay again and will be using Hyatt hotels for all our future stays. It is the quality and care that we anticipate and appreciate when traveling.

Great hotel, great service, great location!…read more My boyfriend surprised me for a trip out of town and booked this hotel. It is right across the street from Gainbridge Fieldhouse which was perfect because we were going to a Fever game that night. We decided to park in a parking garage about a block away from the hotel to save some extra dollars. The hotel does offer overnight parking but it is pretty pricey. Our room was clean, bathroom was spacious, and the bed was so comfortable! The breakfast had a variety of foods: eggs, toast, sausage, yogurt station, potatoes, fruits, juices, coffee, dairy creamer, and dairy-free creamer. It was really busy on Saturday morning but the staff made sure everything was fresh and full. Sunday was more relaxed. The gym was clean, spacious, and had a variety of equipment too. We enjoyed the views of downtown Indy while exercising. This was a great choice and would definitely stay here again.

The breakfast was great just wish they had ice and more meat options. The staff were very pleasant…read moreand the rooms were clean. I loved the walk in closet with motion sensor lights. The fridge looks like a cabinet but it IS there. Just wish it had more lighting in the entry way.

I booked this room with my Bonvoy points, which I'm new to redeeming. When I called to cancel one…read moreof my nights within the window for cancelling, the front desk said they were sold out for the weekend and therefore, were unable to modify my reservation. They were only willing to have me leave a voicemail message, upon which my call was never returned. When I arrived to stay during the second night of my reservation they continued to be unresponsive blaming Bonvoy. Terrible experience using Bonvoy and with this hotels customer service.

Pretty good, the hotel has fairly large rooms and nice staff. Very nice place to stay for the visit…read moreto Indianapolis, with fairly good parking.

Not good. Looks good on the inside though nothing works. The font desk was generally at…read moreovercapacity, yet it took 3 people to do any job. Literally do not go during peak times because you will wait 20 minutes to pay them a lot of money. The food is terrible, not sure how the onsite restaurant gets over 4 stars. I went in a hitch because it was close, obvi, but should have walked. Took 20 min to even take my order... they apologized and said they were short staffed. Marriott club was out of food, snacks, coffee, water!!!! Anyway, it looks kind of nice inside :(

I slept well the place was the correct temperature. It was clean. I didn't see any rats or…read morecockroaches. People checked me in shower work toilet worked bed was comfortable. No issues nice place if you like staying in hotels, it's a good one.

When I first got here one of the two elevators were out during a major conference. Now both of them…read moreare out and I'm on the fifth floor with extreme asthma condition. No one is working on the elevators.

At approximately 8:45 a.m., nearly three hours before checkout, someone attempted to enter my hotel…read moreroom while my son and I were still inside. I heard a very faint knock, and as I approached the door to see who it was, the door began to open. I immediately yelled, "What are you doing?" The person quickly pulled the door shut. By the time I reached the door and looked through the peephole, I saw them hurrying down the hallway. As a woman traveling alone with a child who is on the autism spectrum, I found this extremely alarming. Guests should be able to feel secure in their rooms, particularly when they have not checked out and the room is still occupied. The incident raised serious concerns about privacy, room-access procedures, and whether staff are properly verifying occupancy before entering. Unfortunately, the response I received at the front desk made the situation worse. When I reported the incident to Stacy Milton, she was dismissive and rude. Rather than expressing concern or apologizing, she asked, "Did they actually enter your room?" She also stated that she did not know who the person was. That response did nothing to reassure me that the hotel knew which employees had accessed the floor or attempted to enter my room. When I said the incident needed to be addressed, her response was, "Why wouldn't I address it?" Her tone was defensive and unnecessarily confrontational. Because we needed to leave for the airport, I could not remain at the hotel to pursue the matter further. As I was leaving, I overheard her speaking to the general manager and complaining about our interaction rather than focusing on the serious safety concern I had just reported. Once I was in the Uber, I called the hotel and asked to speak with General Manager Sara Gabbard. I was told she had stepped out, and my call was transferred to voicemail. She has not returned my call. There were also several maintenance and cleanliness concerns during our stay. The hallway carpets appeared old and heavily soiled. The bathtub and shower combination had a noticeable weak or soft area in the center of the base, which felt unsafe and gave the impression of possible unaddressed damage. Taken together, these issues reflect serious failures in leadership, maintenance, staff training, cleanliness, guest service, and basic safety procedures. The most concerning part of this experience was not only that someone attempted to enter an occupied room, but that the hotel's response showed so little urgency, accountability, or empathy. This was an unacceptable and unsettling experience. I would not recommend this property to women traveling alone, families with special-needs children, or any guest who values privacy, cleanliness, safety, and professional hospitality.

I came here for a seminar and really liked that this Hilton Garden Inn has a bar right inside. We…read morespent some time waiting in the lobby bar area before the event started, which was a nice treat to sit and order a drink while waiting. The bartender was friendly and welcoming, though the whiskey sours we ordered weren't the best. Once the seminar began, we were guided into a room that was a decent size with tables set up comfortably for the group. Dinner was provided, and it was a taco bar. It was pretty average, but i was hungry. I did enjoy the chips and queso, and the white chocolate macadamia nut cookie was pretty good. The seminar itself lasted about two hours and was informative, so it felt like time well spent. This was my first time visiting, and overall the hotel made a good impression. I also noticed they have a nice outdoor patio area, which would be great to enjoy in better weather. Unfortunately, it was raining the day we visited. Still, it's a solid spot to keep in mind for events or even a future stay.

The staff is extremely courteous & respectful. We enjoyed how welcoming they made our stay. The…read moreroom was very clean & we loved the train car coffee station. What a cute idea! The bathroom was a decent size, impeccably clean, & easy to move around in. Bed was a bit on the firm side for me, but otherwise a very lovely stay.

I stayed here on Mother's Day for a lovely solo mom staycation! Everything was perfect - the…read morehelpful and very friendly staff, the location, convenient parking, and the room - amazing! I loved the glass door shower and gold fixtures in the bathroom, the sparkling and still water on tap, the large windows with blackout curtains, sitting area and very comfortable bed that I got plenty of use out of. You can easily take a stroll on the trail just outside or walk to one of the nearby restaurants. Or if you don't want to leave the premises, you can grab a bite downstairs at Derailed. The gym is nice also - I enjoyed using the Peloton in the morning. I loved everything about my stay here and would love to return soon!

After a devastating fire displaced us over two years ago, and with a contractor still dragging out…read morethe rebuild, we found ourselves without a home--again. Our lease at the apartment was up, and we needed a pet-friendly place to land, even if just for a couple of weeks. That's when we found the Residence Inn--and it was exactly what we needed. The team didn't just provide a room. They provided care, comfort, and genuine kindness when we were at a breaking point. Zavier, Hayden, Edd, Matt, Brooke, Jordan, Nikki, MQ, Latonya, Janielle, and Maisha--you didn't just do your jobs. You made us feel human and seen in a season when so much felt uncertain. The little touches stood out--delicious breakfasts, cold water bottles at the front desk, and helpful support for anything from directions to tech issues. The decor may be showing its age, and the ground floor feels a bit damp from the indoor pool--but the rooms are clean, the beds are cozy, and the hospitality is unmatched. We were in between homes--but the Residence Inn made us feel like we had one.

This is a newer Residence Inn with all the amenities. Rooms are spacious with modern fixtures and…read morecomfortable beds. The breakfast area is huge with great selections. It's also pet friendly, so your four legged family members can come along. There is a lovely outdoor patio as well. Finally, there is an entrance on both sides of the lobby so that you can get a relatively close parking spot. We will be making this our preferred hotel when we need to stay on the Northside of Indy.

My husband and I spent 4 nights there. We usually stay at hotels, however the inn popped up when I…read morelooked for a place close to Douglas Park. We decided to be adventurous and stay there. Our stay was delightful and the staff members were very accommodating and friendly. Daily continental breakfast was awesome and the best part each morning, was, meeting and conversing with different people. Shared information and learning is always great. Special shout out to Pam and Yvonne for going above and beyond to ensure that we were ok. A special mention/ thanks to Dewayne, even though he is no longer an innkeeper there. We also liked the ability to get a bus to the transit center and to different areas. If there is a need for accommodation again, we won't hesitate to return to the Stone Soup Inn.

We ended up starting our vacation a day early and got to our destination in Indy that eve. Checked…read moreyelp and found this little gem at 7:30 pm. Called and told David we needed a place to sleep and he went right to work getting our room ready. If u are ever in Indy stay here, such a better experience than a hotel, breakfast was a continental but we sat at an actual dining room table with china, glassware and utensils. No paper plates there. And we talked with 4 people who were visiting the area. It was wonderful. David is a great host, and the stay was a 10 +