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Hyatt Regency Santa Clara

3.3 (522 reviews)
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Out my window
Dennis T.

Stayed here for 5 nights because it was a dog friendl and we had our dog on this trip. The Staff have been amazing here. The room was decent and they provided a dog bed for our dog. Would stay here again in the future.

Market
Amy T.

Stayed one night for basketball tournament in town. Self-parking fills up quickly. Parking garage behind hotel, $40/night. We booked using group code so that dropped to $20/night. Elevators are small! Clean room, standard toiletries provided. Narrow hallways. Ice machine with water dispenser on each floor. No microwave in the hotel rooms, but there is one next to ice machine. First two bottles in the room are complimentary! Market/Peet's coffee in lobby. Need more lobby seating area.

Anna K.

So I went to the Metallica concert today and had to leave early n walk to the Uber spot . Since it was so cold out and a long ways to walk , I stopped to get a coffee before I proceeded down the street to the Uber pick up . I was so happy to go in there and defrost with a cup of hot coffee . When I went in , I asked the bell attendant for directions to the Uber pick up and he was so nice ! He gave me directions , offered for me to sit down relax a bit with some coffee. This type of service is what I was looking for on such a cold night . He understood my distress and offered a solution . Thank You Hyatt Regency for the service and compassion

Kind bed with stadium view
Kelly L.

* Price: $160-200 plus. 4 stars. * Accommodations: onsite restaurants, bar, pool. Spacious room but lack of storage. There is coffee maker in room, fridge, toiletries, hair dryer, comfy bed. A large screen TV with option to stream nerflix and other programs. 4 stars. * Locations: Santa Clara convention center, Levi's stadium. Short distance from SJ airport. 4 stars * Motif: modern. However, everything seems a bit tired and fading. 3 stars. * Service: pleasant and friendly. 4 stars. We stayed over night for a work meeting. Our room was booked through work. We got free upgrade to high-floor, stadium view. The room is clean and spacious but lack of storage. There was no wardrobe or dressers. There is a tiny open closet with a few hangers. The bathroom is relatively small. There is no bath robes or slippers, so bring your own. Their soaps, shampoo, conditioning are decent. Overall, it is good place to short stay. We had dinner at their sushi restaurant which is decent and not expensive.

Ruby B.

I stayed at the Hyatt for the Monsters dance convention. The rooms are nice and you are able to project movies from your phone on the TV which I really appreciated. It is extremely overpriced especially the snack store in the lobby, like most hotels, so I recommend bringing your own snacks or go to a local grocery store if you can! The staff are somewhat helpful when it comes to questions about parking/costs/convention/extra bedding etc.

Mystery drawer
Julia P.

Accommodations don't live up to the name or price point. It is very nice to be attached to the convention center, but there is nothing around for a bit! We stayed at the Hyatt for a convention. They could use adding valet or at least someone posted out there to greet guests and maybe provide some guidance regarding the check-in and parking situation. The front desk area is small and not entirely obvious when you walk in, although it is directly across from the entrance. The hotel lobby was ginormous, although be warned that most of it is a restaurant and not a place to relax or . There were very few non-restaurant places to sit, especially with a very busy convention going on. There was this one alcove area designated for outside food, but it honestly felt like a punishment area for not paying their prices. The restaurant was too overpriced for the state of the hotel and qualify of the food. Service was excellent though. The hotel room itself also felt a bit worn for the price point. The baseboards in our room were actually detaching with exposed nails! The bathroom was decent. The beds were cozy. We didn't have any terrible with external noise. One odd annoyance though was that the bottom drawer of the nightstand wouldn't stay shut for more than a minute or two. No matter what we did, it just kept ping open then slowly opening fully. Some might say it was a ghost, but I say they just need a renovation.

Small claustrophobic room with dirty, ugly carpeting
Elyse E.

Two stars because the staff is friendly and tries to be helpful. Also, thank God, I got a balcony room because the windows do not open. The first thing I noticed was the beat up old carpet. It reminded me of a worn out hotel Las Vegas room.Room. $40 for parking and it's really hard to figure everything out and get out of the parking lot with your card. This hotel is a teardown and needs a complete renovation.

Bathroom
Ariane M.

Came here for a dance competition and convention and had a wonderful stay. I used the World of Hyatt app to check in and out as well as getting into my room via digital key. It was seamless. The hotel is huge. They have 2 restaurants as well as a bar inside. They're not too bad, just pricey. My girls and I stayed in a double queen room. It was nice for the weekend. I would definitely stay again.

Swimming pool
Mel J.

It's an older hotel with some room updates. The room is spacious but the bathroom is small and has weird configuration of the sink. The bed was comfortable. The only drawback was that the carpet felt dingy. The pool was clean and has shallow area for small kids. The spa was nice & clean too. There is a towel vending machine that uses room key to get the towel. The location is perfect for Levy's stadium & Great America. There's VTA station nearby.

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7 months ago

From the staff of the hotel, the room accommodation everything was great now the atmosphere was excellent!! Home of the 49ers!!

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3 years ago

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6 months ago

No flexibility or understanding with extenuating circumstances. Stay anywhere else for 49ers games.

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10 months ago

Love the hotel and the convention center but stay away from the Peet's! It is so awful, stale pastry and grossly overpriced!

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Hyatt Regency Santa Clara Reviews in Other Languages

Ask the Community - Hyatt Regency Santa Clara

Do you have the option of connecting rooms?

Is the pool now open?

yes

Is parking allowed if going to Levi's stadium?

Yes, but it's controlled by a room key. You need a room key to go in and out of the parking lot. You also need a parking pass on your dashboard that they issue you.

View All 4 Questions

Review Highlights - Hyatt Regency Santa Clara

Stayed here for ten nights for work and the staff was so professional and friendly, so accommodating.

Mentioned in 15 reviews

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Hyatt House Santa Clara - Guest Room

Hyatt House Santa Clara

(113 reviews)

$$

North San Jose

We've stayed around many different Hyatt hotels before and really enjoyed it. This one was just…read moreokay. Pros: 1. Hotel is right next to a bunch of restaurants and Safeway. A few restaurants we saw while walking around the plaza - Red Robin, Dave's Hot Chicken, Cold Stone Creamery, a pizza place, a Mediterranean restaurant, Chinese restaurant, etc. 2. Front desk was super nice 3. Free buffet breakfast in the morning - scrambled eggs, home fries, sausage, pancake, bread for toast, donut hole, cereal, boiled egg, fruit, juice, milk, water, coffee, etc. my son was disappointed there were no bacon. 4. Hyatt house has all the convenience you need if you are staying for a while - microwave, fridge, dishwasher, sink, cups, plates, utensils, pull out couch. Cons: 1. When we pulled out the sofa bed, and my son started unraveling the sheet left there to use, we found a couple of bugs on the sheet. We immediately went downstairs and reported the issue and received a new room. 2. You needed to scan your card to use the elevator. But it took several tries of sliding it in and out before it worked. I'm guessing since this is an older hotel that is why the card reader was having issues. 3. Parking for the hotel is like the general parking for the shopping plaza. Front desk provided me a parking pass to place in my car. There wasn't a parking lot just for hotel guests. Neutral: 1. We didn't get a chance to use the pool but did go check it out. It is towards the back of the hotel, and had an outdoor shower as well with a few lounge chairs. I'm not sure why the front desk told us to use the pool to walk outside and turn right. When you could have walked past the elevator and past the gym and down the corridor towards the back and there was a door to go to the pool that way instead of walking outside.

I really liked the location because you could walk outside and go pick up some coffee, food, or…read morehead to the supermarket. Our room was comfortable and the small kitchen was a plus. Due to the ongoing C19 pandemic they were offering bagged breakfast which was awful, so we declined after trying it once.

Homewood Suites by Hilton Sunnyvale - Silicon Valley - Guest room

Homewood Suites by Hilton Sunnyvale - Silicon Valley

(38 reviews)

$$

I think I found my place to stay when I'm in the area. Previously, I had only stayed at Residence…read moreInn for an "extended stay" type room, but I was quite happy with what I got at Homewood Suites. I was impressed before I even arrived because the check in process on the app let me select a room that I wanted while showing me where the icemakers and elevators were. Being able to avoid them was was much appreciated. The property felt fairly new to me. While my room was overall very nice, I really disliked one part of it. There was just one tiny table with one chair. I don't know how a couple would be expected to eat in here. Also, a computer desk like Residence Inn usually provides was desperately wanted. Having to juggle eating and work on this one tiny table was quite annoying. Otherwise, the room was quite solid. The refrigerator was a nice size and having a good deal of kitchen countertop space was nice. There even was a toaster! The exterior amenities were kind of so-so. The pool was extremely tiny. While there was a good deal of sitting space on an outdoor patio that had a barbecue, there was absolutely no shade, and I would think it would be miserable to sit out there during the day. The gym was small, but I was actually impressed with it. Any hotel that has dumbbells that go up to 75 pounds is definitely in the minority. They also had a Peloton bike or two and several treadmills along with a pullup station. I was quite impressed with the breakfast. Lots of choices and several freshly made dishes were always available. One thing I have to mention is the pricing. While this hotel is obviously not the only one that has prices that fluctuate depending on demand, the room rates varied drastically for the days that I stayed there. It wouldn't stop me from staying here again, but it is worth mentioning. Overall I was quite happy with my stay here.

Reserved for 18 nights but checked out after one night. Set…read morethe room temperature to 74 degree but the room never hit above 70 degree. They offered extra blankets and electric heater but I rather have a room that I can control the room temperature.

Hilton Santa Clara

Hilton Santa Clara

(398 reviews)

$$

Month of stay: August 2025…read more Visited for my birthday trip. They try to ring you of your money with expensive rooms, $25 parking per day, and the food at the restaurant being expensive as well. But it was a beautiful hotel, friendly staff, great room, and conveniently located next to Levis Stadium and California's Great America. The hotel is currently going through a renovation, so maybe wait to visit until after.

I wanted to share my experience with Hilton Santa Clara during their Super Bowl tailgating event…read more On a positive note, the food and drinks were delicious, and credit is due to the kitchen staff and chef. As a long-time Hilton Honors member who has enjoyed staying at Hilton properties for over 20 years, I was excited to attend this event with my son -- our first Super Bowl event together. Unfortunately, the experience was extremely disappointing. A few days before the event, I called ahead to ask about the non-hotel-guest policy and pricing. A very pleasant employee named Ana explained that the cost would be $50 per person, which included access to the bar area, food trucks, game viewing, and tokens toward food or drinks. When we arrived at registration on the day of the event, we were told the price had increased to $100 per person. At no point was I told that pricing was flexible or subject to change, which felt misleading and unprofessional. Once inside, we were informed that if we left the hotel -- even to access the food trucks -- we would not be allowed back in. This was an extremely restrictive policy, especially after paying a premium to attend the event. We were seated at table 105, which should clearly identify our waitress, although I did not catch her name. From the start, there was no greeting, introduction, or acknowledgment. We were there from approximately 12:00 PM to 6:30 PM, and service was consistently poor. My son, my friend, and I repeatedly ran out of drinks, including water, and often had to search for the waitress for long periods of time just to request refills. We observed the same issue at nearby tables, with other guests walking to the bar themselves due to lack of attention. I want to be very clear that the low tip was not due to being unwilling to tip. I typically tip 20-25% for good service. The reduced tip was strictly a reflection of the poor and inattentive service we received throughout the event. As the game was about to start, it became apparent that the TVs in the bar area had little to no audible sound. Only one TV in the lounge area could be heard, prompting guests to move chairs just to hear the game. When we requested assistance, the first manager who arrived told us the TVs were already at maximum volume and that nothing else could be done. That response was unacceptable for a paid Super Bowl viewing event. Thankfully, after requesting the General Manager, staff collaborated and resolved the issue by bringing out a portable speaker connected to the TVs. While this fixed the problem, it should have been an immediate solution rather than a last resort. This experience -- misleading pricing, restrictive policies, poor service, and lack of proactive management -- was especially disappointing given that this was my son's and my first Super Bowl event together. My friend also flew in from Florida specifically for this experience, which made the disappointment even greater. Unfortunately, I will not return to this Hilton location for events and will not recommend it to others. I will be sharing this experience so others can make informed decisions about attending future events here.

AC Hotel San Jose Santa Clara - Corner King

AC Hotel San Jose Santa Clara

(65 reviews)

$$

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

Avatar Hotel Santa Clara, Tapestry Collection by Hilton - Guest room

Avatar Hotel Santa Clara, Tapestry Collection by Hilton

(30 reviews)

This hotel is not your typical Hilton hotel--its setting is similar to a motel but multi-level, 4…read morefloors to be exact. The lobby is a small building of its own-- separate from the hotel room building. You can get lost taking the elevator back to the lobby if you don't know your way around here. I got lost and became frustrated twice when doors to the pool leading to the lobby won't open. It turned out my card key wasn't working. We eventually had to be transferred to another room. Every staff member that helped us get over the problem was helpful and accommodating -- from the two male front office staff, the lady at the lobby restaurant & bar, to the young Hispanic man who kept coming to our room to fix the card key issue. His name was Eddie, he's one great worker - his patience is admirable. He smiled and remained friendly through his attempts to resolve the issue, not once but thrice. Going up and down this hotel isn't an easy job, this young man deserves a raise. The two rooms we booked were clean and the room with a king bed is my favorite. Each room had a small fridge, but I didn't notice a microwave. We shall be back!

Stayed one night for a concert and had a decent experience. The hotel was clean with plenty of…read moreparking. Great location next to Starbucks and across from several restaurants. Easy 15-20 minute walk to Levi's Stadium and Great America. Our room was spacious, clean, and the bed was very comfortable. Didn't use the amenities, but the pool and gym looked well maintained. The only downside was the staff. Not rude, but not friendly either. No smiles or welcoming attitude at check-in or check-out. Some hospitality training would help. Would stay again for another event at Levi's.

Hyatt Regency Santa Clara - hotels - Updated July 2026

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