Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

A year ago I starting planning a move (my building is being torn down to build $$$ condos so I have…read moreto go). I'm disabled, I do some computer work from home and run a web/email server to myself, and a few friends - therefore high-speed internet is essential. As I was looking at new places to live, I checked with Global Capacity (my long-time provider since back when it was Covad) to make sure DSL would be available. I verified 3 times that I would be able to get DSL at the new place *before* I signed a contract, and had a new manufactured/mobile home built to accommodate my disability issues. Once the home was delivered to the mobile home park, I got a phone line put in and requested that DSL service be moved. At that point, I was informed that DSL is NOT available there. What ?!?*! I already knew that mobile home park didn't have cable (i didn't care, I don't subscribe to cable TV, and Global Capacity had assured me that DSL was available). There is NO high speed internet available at this location unless I pay $300 a month for a T-1 from Global Capacity. I am totally screwed - I have spent my life savings to have a small home of my own, and of course still owe money on it (and have to pay mobile home park monthly rent) but I can't actually earn a living to pay for it without having high-speed internet. And still the Global Capacity sales people keep calling me telling me they would be happy to sell me service at the new location - they don't know what they're talking about! Stay away from these incompetent people.

Horrible. We ended up with them because we'd been with another company that they bought. A couple…read moreweeks ago I called tech support because our service was out (again) and hadn't come back on for several days (usually before they'd insist it was nothing on their end, but service always resumed after I called). They sent a tech out who replaced the modem. I had talked to a couple of reps to make sure I wouldn't be charged (I would have quit my account and found another provider) and assured that I would not be. Today I got a bill for $300...

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

After dealing with countless number of phone companies, cable companies and other typical internet…read moreservice providers, it was unbelievable how many wouldn't offer service for my business or charge me an arm and a leg for something Megapath was willing to do for less. While still on the expensive side comparing to home offerings, it was still by far the cheapest for dedicated speed and IP. The sales worked diligently to ensure that I had submitted items on time so that I can get my service started by the time my store opened. They sent techs early and helped me get setup. Wired where I wanted to and explained how to setup my settings. The tech stayed until I was satisfied everything was tested throughly and working. Only issues arose when the phone company who helps setup the connection couldn't find my address and delayed the install. (not megapath fault). Megapath area of improvement would be to notify if they are coming earlier than their scheduled time. I needed a second install tech follow up to setup everything appropriately as I was unavailable when they came early by a day. Other than that customer service has been great and follow ups have been great. Rocky start but smooth finish. Thanks! I have recommended their service to other businesses where internet has not been available to my peers!

The absolute worst phone service to use, period. Our office lost phone service on a Wednesday…read morenight. The following Tuesday, we are still without service. The MegaPath phone rep had me on the line trying to troubleshoot, all the while warning me it would be a minimum charge of $350 to come out and fix my phone if something was wrong on my end. After hours of working on troubleshooting, they agreed that Megapaths equipment was faulty and agreed to submit an order for a service tech to come out. An hour later, we received another phone call directing me to check my connections. After all of this, still no service and no resolution. This comes after they increased our monthly rate from 81.69 to 128.04 with no explanation. Worst Company Ever. Do not use them!!!!! I would have chosen zero stars if that were an option

Had an unfortunate experience with Xfinity's online customer support. I requested an address…read moretransfer, and the agent informed me that it was being processed. However, when we moved into our new home, our internet service wasn't working. We decided to visit an Xfinity store in person, and thankfully, the staff was able to assist us. We discovered that professional installation was required because the home had never previously been connected to the Xfinity network. David and Omar were amazing--they helped us through the entire process and even provided a credit toward the professional installation fee to make up for the inconvenience we experienced. For any major service requests, such as moving your service to a new address, I would recommend visiting a store in person. Based on my experience, the online representatives were unable to provide accurate information, which led to unnecessary delays and frustration. We greatly appreciate David and Omar for taking the time to help us, and we will likely return to this store for any future service needs.

Nope. Nope. Nope…read more Comcast/ Xfinity is already hard enough to deal with... Profit over everything... That's what it feels like when dealing with Comcast / Xfinity. They keep raising prices on the regular, without providing any additional service or benefits. From my personal experience there's always some sort of issue while switching equipment out, the new stuff never works without any issues. Whenever I get a new box or some sort of system I'm always on the fixing it, never have I experienced the equipment integrating seamlessly. I end up spending anywhere from an hour to 5 hours resolving issues. Now, let's get to this location... On some of my previous visits I found this staff here is to be useless... The like they don't want to put an effort into actually answering or helping me with Xfinity issues. Sad to say this, but I've actually had much, much better luck in San Mateo! Worst part is; this location always feels busy and understaffed... SMH. Avoid this particular location if you are able to...

What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

The store was well organized and clean. Phillip was so helpful and attentive to our needs and…read morecompleted everything in a timely fashion. Be sure to visit this store for all your Verizon needs!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.