We came in right before closing on a Friday night, and they had a line almost out the door!! Staff was very professional and took our order to perfection. This place is always a 10/10 read more

I had a Strawberry Banana Smoothie . Not as thick as I would like it but refreshing and minimal sugar . The ambiance is good friendly atmosphere. read more

Häagen-Dazs - Strawberry Banana Smoothie - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

I needed to get a ice cream craving taken care of and decided to pass by for a sweet snack. In Miami you can find several Haagen-Dazs scattered around town and we went to their Kendall Town and Country location. I love their waffle cones which you can tell are made daily in each store. The cone give you two scopes of their countless flavors, I picked my two favorites butter pecan and their chocolate chip mint. Both scopes were very creamy and bursting with sweet flavor. I know you can buy Hagen Dazs at your local supermarket but it totally worth going and getting some at one of their shops. read more

Häagen-Dazs - Butter pecan and chocolate chip mint!! - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

I normally don't write reviews, but I have been coming to this Haagen Dazs location for years since I was a kid (I'm 22) and generally I feel the service and food are great I have no complaints there for typical purchases. But last week I went in person to ask about custom Ice cream cakes the gentleman who I spoke to told me to order 2-3 days in advance for a custom ice-cream cake. I had also taken a pamphlet on their icecream cakes prior to this interaction at this location which says to allow 24 hours for custom ice cream cakes. I had seen these ice cream cakes in the displays at this location for years as I said earlier and thought to myself that one birthday when I'm older I'd get one for myself. My birthday was on June 10th and Im planning a party for June 14th and I was trying to order a custom cake for my birthday party. Three days before my party on Wednesday 6/11 my mother called asking to order a custom icecream cake by Saturday and was told by the lady who makes icecream cakes at this location that she wouldn't be able to make it in time. My issue is that if I was supposed to order it earlier I would've but I was told 2-3 days prior. So now i'm forced to get a premade cake, instead of a custom one. Due to this my mother and I called all other locations in the area driving to 3 of them that were 20-35 minutes from us because they didn't answer the phone looking for a location to make a custom cake and nothing. My issue is with this location because they told me false information causing me to not only not be able to get a custom ice cream cake but cause my mother and I to drive all around miami on a mission to try to find another place to do customs when I should've been able to get my custom cake there. I went a week before asked at that location followed there instructions and still ended up with no cake. I spoke to the cake lady there on Thursday 6/12 over the phone and in-person and she basically shrugged her shoulders when I told her all of this saying it couldn't be done even though it was two days before I needed the cake by (6/14). I ended up getting a premade cake but was very upset and disappointed by all the stress and the whole mission my mom and I had to go on just to get a cake. When it should've been a quick easy interaction of calling and picking it up. I am very discouraged to ever get an Ice cream cake from this location again, and unfortunately it is the only location close to me that makes them. It's a shame really. read more

Ice cream was delicious i creamed. the service by natalie was amazing , she really knew how to manage that ice cream and super friendly. lovely store and very clean. 10/10 would come back read more

My kids and I loved the ice cream taste at this Häagen-Dazs. We had the coffee and cookies and cream flavor. They were so tasty and creamy as usual, Häagen-Dazs is a great option! The prices are too high, the service was great, the place was not as clean, and we parked for free on the palms shopping center free parking lot. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

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Great ice cream and nice set add but the store was very dirty. Floors, counters etc. they need to clean daily.

The two that closed the day of new years were great. Had a long line out the door and remained professional and as quick as they can be. They even answered the phone when I called to make sure they were open instead of ignoring because of the line. The young girl even gave me a great recommendation. read more

I came to my favorite ice cream place after a long day at work and I got treated HORRIBLY!!! I always get the dulce de leche kids cup and chocolate kids cup for my daughter when I asked the worker for a kids cup for myself David (the worker) told me I wasn't allowed to have that cup since I was not a child. I proceeded to ask for regular then but he continued arguing with me after I already agreed for a regular cup! It was very unpleasant having to argue with a child. Please hire new workers! read more

Best ice cream ever. 5 customers at a time, keeping the covid distance. Long line outside but well worth it. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

My little ones wanted to have some ice cream so we stopped by. First of all they had a sign at the door saying "cash only" because they were having some issues I believe it was with their internet. Ok I usually don't carry cash so I was lucky that I had some cash on my wallet. I get them the small cup as that is enough for them, but this time I wanted to get gummy bears on it. I tell the gentleman that to please put some on the ice cream. Well instead of him getting something to grab the gummies to put in top of the ice cream, he flipped the ice cream upside down and just dumped it on the gummies. I couldn't believe he was doing that and I looked around to see if anyone else was witnessing this and of course there was a young lady next to me with her eyes wide open and looked at me nodding her head. I honestly thought it was not hygienic at all to do that. Let's be clear when I saw the gummies they looked clean. But after he was done I looked at the gummies and they had vanilla ice cream all over. So they pretty much will get sticky. I don't know maybe is just me that seems to think this was just not right, not that he did it with his hands but I just didn't like how the other gummies were left with vanilla ice cream all over. I will return of course because their ice cream is really good and my kids love ice cream, but at least when I come to this location I won't be getting any gummies for my little ones. read more

I love this place the customer service is amazing and their ice creams too 100% recommended read more

Went today and service was amazing!!! Service was awesome, store was super clean and Natalie was the best helper assisting our very very confusing order read more

Clean, variety of ice cream (about 20 flavors), quick service to the point, busy shopping center but lots of parking. Another good point is that they close later than cold stone on the weekend. My favorite ice cream flavors are: rocky road, caramel cone, and brownie a la mode. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

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This location is runner down everything is dirty paper and cups all over the floor smelled like an old mop and to top it off the line was huge then I get to the front I ask for a chocolate milkshake super basic the employee (a child ) comes back and tells me we are out of chocolate ok I asked if she had some in the back I mean you are an ice cream company I doubt that that was the last of the chocolate ice cream but ok I'm not going to say anything else about the chocolate then I said can I have a dulce de leche milkshake also she says we are out of that too lol crazy right gets better I tell her why wouldn't she put a sign that says sold out chocolate and dulce de leche so she tells me to look with my eyes I asked for a supervisor she says they don't have one what? So basically everyone one working unsupervised I understand why they are treating this Häagen-Dazs like a Chinese restaurant finally I asked for a cookies and cream milk shake witch she also said she's out of that too at that point I just walked out I can't give you a minus 5 star but if I could I would find better people for your ice cream shop people that care about your customers this is coming from a small business owner read more

Häagen-Dazs - Haagen dazs - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

Good and fast service, and I am very impressed on the way they are handling customers due to covid-19; only allowing 5 customers inside at a time. The ice cream that I had was the White Chocolate Raspberry Truffle and it was delicious. read more

Häagen-Dazs - White Chocolate Raspberry Truffle Ice Cream - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

Went there for the first time in a long time and was greeted by a very friendly man named David. He was super nice and let me try so many different flavors. I would definitely come back to this location! read more

Aside from having the best ice cream their employees are super friendly and helpful and now this location has ice cream with liquor (spirits as they call it). We tried the Irish Cream with brownie and Chocolate Bourbon... My dulce Leche milk shake was spectacular. read more

Häagen-Dazs - Best dulce leche shake in South Florida - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

I've only been to one other Häagen-Dazs, that I can recall over on Hollywood Beach and it seems that these Ice Cream Shoppes are weirdo magnets - like june bugs to flood lights. This particular location was replete with a grumpy ass store clerk who replied "I'm not fine, but fine. I suppose..." when Odd-Old-Man Customer #1 inquired about her current emotional status. The OOM #1 then ordered half the inventory of ice cream which I've no doubt could be comfortably stowed in that size-of-Alaska's-landmass gut he laboriously hauled around. I couldn't help but wonder if the size of OOM #1's gray matter was as equally impressive as his stomach when the following dialogue took place: OOM #1: Do you know where the Häagen-Dazs Headquarters are? Clerk: Nope. No idea. OOM #1: Well, do you know what Häagen-Dazs means? Clerk: Nope. I think it's a made up word. OOM #1: Well, in German I believe that "Häagen" means "have" or "to have" and "dazs" is good. So maybe it's "have good?" Clerk: *blank indignant stare* *She then proceeds ring him up* and at the last minute OOM #1 turns to his 15 year old kid and says: OOM #1: Who likes cones? Your Mom? Sister? OOM #1's Kid: No one... OOM #1: Oh ok, that's all. If you don't know something as basic as your wife's ice cream order after 15 years, you need to be doing something different. Perhaps spending time with her rather than competing for America's Next Top HHHHNNNNNGGGGHHHH!!! at the local Have Good. OOM #1 Departs. -------------------------------- We then spy a trio of generations - Grandma, Mom and Daughter in the back of the line doing what douchey Miamians do best... Mom was rocking a small little halter that was sufficient in covering her breasts but not her back rolls spilling over her spray-on Pajama Jeans... She surely thought she was a Cougar but was really a wildebeest. She started to seductively remove her coat while her daughter took several Facebook photos for Mama. I'll let the photo do the talking... http://www.yelp.com/biz_photos/n2pgoS0ukEXg6wRqW4vU1w?select=VQxpO_SclNgQSsiUWnqquA OR https://picasaweb.google.com/whiskeyjuliet.com/HaagenDaz After enjoying our frozen crystallized sugar and milk treats (after all, we ARE at Häagen-Dazs and they do have GREAT ice cream - Bailey's anyone???) we head out and caught the Boomer, Gen X & Y crew trying to get into Blue Martini AND the 15 year old baby even had her bucket of ice cream in hand to boot. 5 Stars go out to Häagen-Dazs because where else can you get THAT kind of entertainment AND ice cream? read more

They give you a little amount of Ice Cream and charge high prices. The name Haagan Daz evokes quality, service and attention to detail. But a little extra Ice Cream was attached to the scoop and the server re-scooped the Ice Cream so that little bit would fall off. Then charged me $7 bucks for two small scoops. One word: WOW. I'm not sure if she would've gotten fired if that little amount made it into my portion. If that's the case, that's too much stress for a young worker. I guess times are hard for business too. It's just hard to see that occur right in front of you then get charged $7 bucks...Not this again! read more

Häagen-Dazs - Outside view. - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

The one star is because they keeping the bathrooms closed for the customers since a year and pretend is broken . I could understand before but now the whole city is open therefore the bathroom should as well . My daughter literally peed in her pants as we were refused to use the restroom . Not a customer friendly place . read more

The strawberry shake is delicious and fresh. I am always really pleased with the outcome. The sundaes are also perfect, i want to add that they are generous with the amount and follow specifications to a T!! read more

I called to place a cake order and German provided absolutely fantastic customer service. He didn't just take the order, he explained the sizes, made suggestions about flavor and just made it so easy for me! read more

Get a shake! So delicious! I got the Belgium chocolate shake and it was worth every penny! My advice, though, would be to get the small for this particular shake. I am a chocolate addict but the richness in this shake is high from the chocolate so it's not a quick thing. The staff was very helpful when I asked them what was in certain shakes as well read more

Häagen-Dazs - Belgium Chocolate Shake - Ice Cream & Frozen Yogurt Near Me - Kendall, Florida

The manager was very obnoxious when asked if we were being helped the worker lied to her n said she wasn't, Rude, need better staff.

Okay, ice cream lovers...here's the scoop: Pros: Phenomenal ice cream! Every time I go there, the ice cream makes me close my eyes, slowly lick the icy goodness, and wish the ice cream cone never had to end. But then BANG! I realize, after only a few short minutes, that I inhaled that succulent ice cream WAY too quickly and nothing is left =( Parking: Always enough parking, even when Blue is open. Location: In a prime real estate area (Town & Country) that is quickly picking up with new-comers. Cons: It can get really, really packed in that tiny little shop. No where to sit inside =( Employees are, quite frankly, horrible. They are ALWAYS on the phone when I walk in. And they are not a fan of mine when I don't know which flavor I want (so I ask for samples). They often give me the "ugh, lady, why are you asking for samples" look. And me no likey! Kind-of pricey. Conclusion: Would I recommend? Abso-freaking-lutely! *Just have patience with those employees.* read more

Ice cream is always a good idea after dinner! And Haagen Dazs was right next to the restaurant we were eating at. Going in was like being a little kid in a candy store and I especially loved that the service was extremely friendly so I had to give this location in particular five stars. The employee, German, made sure to give you that upbeat awesome experience. I always go for cookie dough because that's my favorite! With sprinkles on top of course. read more

ICE CREAM!!!!!!!' If you've spent a day in Miami during these last two months it's either been 120 degrees and you're burning to death or it's Hurricaning and you can't get outside. But if it's one of those 120 degree days.. This .. This here is the place to go! It's in Town and Country so you can enjoy a nice walk (If you're up for the heat (; ha! ) and go inside this ice cream parlor! We were welcomed by some lovely ladies, very nice! They immediately asked if we knew what we were craving or if we wanted to same anything.. Samples ;) So we got to trying some different things, soo many options! But I finally made my choice! The Vanilla Swiss Almond! Wow, it was great! Creamy, Sweet and crunchy! My sister went for a more refreshing taste and got their sorbet. Also a great choice, because it was so cold and light so it was just the right amount of awesome during that heat outside! Not too pricey either, it was money well spent anyway! So if you're in the mood for some great ice cream and are in the area! This .. This place is THE spot to be at. read more

We had great service here (in addition to great ice cream). The young man who served us was helpful, sweet and upsold us on a weird milkshake combo - that we loved. read more

I love Ice Cream! This location is very clean and well organized. They separate all the peanuts and cover than which I never seen before but it is also good because some people are deathly allergic to peanuts. If you are craving something sweet this is a must stop place especially when you have been shopping all day! read more

We got there it wasn't busy at all for a Saturday(today March 9). They had one girl working. It was the 4 of us. We were ordering our stuff but she only wanted two orders at a time. She was taking her sweet time in making them. As she was completely the first 2 orders more people showed up behind us. I ordered the last two peoples ice creams. She took forever yet again. More people showed up. They only had one person to do both ice creams and cash register. It was probably the slowest Service I've ever had before. It was truly not a pleasant experience at this shop. When I was just at the Falls location on Thursday March 7. read more

I don't like the costumer service at this Haagen-dazs. They get alil busy and start acting out and being rude.

Delicious ice cream and awesome seasonal flavors. The staff was nice but we're most certainly high school kids and still kind of "goofed off" in between helping customers. Nothing offensive, but they looked like they needed supervision to ensure everyone was assisted in a timely fashion. read more

Unfortunately we saw a roach. It didn't bother me as much but it was on the window so we told the cashier Michael to see if he wanted to clean it up before the other customers would see. Michael answered us "Don't ask don't tell" maybe he was trying to make a joke my husband said "So basically you don't give a f*" he said "yep" that's definitely not what you answer to customers. Maybe train your staff to talk to customers and to clean properly. Oh yeah, he left the roach there haha. read more

We have been coming to this Häagen-Dazs for a few years now. It has been part of our weekend family ritual of lunch + ice cream. Unfortunately, we've watched the customer service take a steady turn for the worst, and for that reason, we will probably be finding a new place to treat the kids to ice cream. No greetings, no smiles, and bad attitudes. This hasn't been an isolated incident, and it's not what we've encountered with any ONE employee in particular - it's been consistently bad service every single time we've been there lately, from ALL of the employees. There's no real structure as to where the line forms, or where you should pay. On our most recent visit, we were skipped ahead of twice and when I spoke up, the lady behind the counter had a nasty attitude. She told me that "the line forms behind the register", and I told her I haven't ordered yet (everyone that was behind the register had ordered and were waiting to pay). She gave me a blank stare and continued to ignore me, then proceeded to skip yet ANOTHER customer ahead of us. At that point, we left, sans ice cream. We love the ice cream and the location, so I'm giving it two stars. I should note (although I'm sure most readers will know this), that you can find Häagen-Dazs ice cream in the freezer at Publix. It's cheaper, and you won't have to deal with bad service or long line. read more

The usual Haagen Dazs shop. But, of course, I'm a FAN so they could serve this ice cream from a pick up truck and I'd still be happy. Only suggestion is to mop the floor a little more often. The past 2 times I've been there it's been sticky even though the shop was empty. Thanks! read more

Icecream was great and the people were very welcoming. Clean store and would definitely recommend.

Went here with a good friend of mine as she wanted to a good ice cream. So, I suggest this place. Nevertheless, she loved it! The ice creams are fresh and great flavors in addition to this, the price is reasonable and the staff is very friendly and helpful. You are able to taste if, there's a flavor you would like to try out or you could try all of them. I enjoy this place very much because of quality, freshness, and beautiful environment. read more

The ice cream was good but the service was poor. First of all, we walked in an hour before closing and the place was filthy. There was an employee sitting on a stool, on her phone, laughing away. The employee that helped us out decided to have inappropriate conversations with his coworker right in front of us. Then, some guy walked in and started being very rowdy with one of the employees that I assume he knew. Again, the ice cream was good. I got a shake and I had to ask for him to add the whipped cream which...usually that goes without saying. But okay? I'm being easy on them since it was so late. There was also a door to the storage room that had a sign saying "keep door closed at all times" and, yup, it was propped open. read more

WORST HAAGEN DAZS IN FLORIDA! My mother arrived yesterday 30 minutes before close and those workers told her the machine was not working. What machine? The cash register? How does that not work? My mother told them she wanted to pay cash anyway and those women did NOT want to attend her. They were busy CLEANING IN A RUSH to close up and go home. You're supposed to clean when the store is CLOSED, you're not supposed to bring out the dirty rags and mop they use INFRONT of the customers. This location is in TOWN & COUNTRY and it doesn't seem like it. Such a beautiful shopping center with the worst Haagen dazs inside. On top of all this, they constantly CANCEL my Uber eats order that I place online. And I've ordered at 5:00pm and they cancel it. I think they're just mad because I complained that they gave me a half empty quart of icecream and I even sent PICTURE proof to ubereats. And after that they always cancel my orders whenever they get a chance. WORST HAAGEN DAZS EVER. CLEANING IS DONE WHEN THE STORE IS CLOSED NOT 30 MINUTES BEFORE BECAUSE YOU WANT TO GO HOME. Pure laziness at this location. New workers needed ASAP the crew from JULY 1 2021 NIGHT SHIFT needs to be REPLACED. This is very unfortunate because this is my favorite place to buy ice cream and the closest location to my house. 5 star for the ice cream 1 star for customer service. read more