5 stars all around! My husband and I have been in the market for a new mattress since about…read moreDecember of 2024. We've been met with moderate success... but super high prices and very high pressure to purchase. Until we went to Mattress Firm in Greenwich, CT. We walked in on a Saturday afternoon, and were greeted by Joseph (Joe). He was very attentive, responsive, and he listened well to what we were looking for. While I completely understand that he needed to show us all our options, he helped us realize that we only really needed a base, as opposed to a box spring to go with our mattress. He explained all our options VERY well, and did not pressure us at all to buy anything we didn't need (even if it meant that we were spending less money in store). The fact that he offered us cold water to drink was such a nice touch, it put both me and my husband at ease. We will definitely be returning to this particular location, and working closely ONLY with Joe in the future. The delivery of the item was very smooth, and the delivery people were very communicative throughout the process. They explained everything to my husband (who, fortunately, was able to be home to receive the item), and they were VERY helpful in removing our old box spring from the premises. To anyone who might be reading this review, PLEASE consider Mattress Firm for all your mattress needs. Joseph is a top-notch sales associate, and the delivery people are also very professional and courteous when delivering the items. This whole experience has earned this location of Mattress Firm repeat customers!

Stopped by Mattress Firm Greenwich. Joe is a great listener. He guided me through the purchasing of…read morea mattress based on my complaints of hip, knee and neck pains while also keeping me within my budget. Very knowledgeable about the mattresses and a person's needs. Highly recommend visiting Mattress Firm and having Joe for salesman. He has patience.

Mattress shopping is tough. You don't know what you are really getting because most mattresses are…read moreall the same on the inside and they change the stitching and the padding. Metromattress is one of the more slimy mattress retailers. They have well trained sales people who are good at handling objections, and toeing the company line, but they are not really experts in sleep technology. Here is the real problem with this place- their return and refund policies are so one sided, you have little to no flex in getting your money back. I hated the mattress they delivered and the contract I signed was confusing. 2 weeks to tell them I didn't like it and 30 days to swap it out. No refund. So I chose a new mattress, but I could not price compare because they make up their own model names. And I can return this mattress if I don't like. Bottom line- there are other retailers that give you more transparency and better pricing and return policies. The friendly sales people are not worth the liability of what you buy.

Amazing , thats all i can say really ! Was just stopping by to see what they had and ended up…read morewalking out with a gorgeous soft mattress and an adjustable base ! thank you to the 2 gentlemen Pablo & Tony , they were incredibly helpful and not pressuring , will be recommending !

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old…read more She said "its like sleeping on a cloud" Thanks again Jeff!

Emily helped me figure out what layer I needed to replace on our EOS mattress- I had been sleeping…read moreon the micro coils and it was really uncomfortable - she had me try 2 latex layers and I decided on the soft latex and it's been perfect, I am sleeping much better and not waking up with aches in my shoulder and hips, thank you! She also showed me various toppers and pillows we might consider in the future. The store is beautiful and customer service was excellent.

Wonderful experience! Wasn't happy with the mattress I chose once I slept on it, Courtney exchanged…read morefor another mattress after three months. Love my new mattress!

We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Unique showroom for a mattress company unlike any other. So many amazing products to choose from --…read moreI wish we had more beds in the house! Every single person from sales person to management to delivery folks was a pleasure to deal with. I've been waiting for a mattress and sleep like this for years -- I've been called the princess and the pea. Well, finally the princess has the mattress of her dreams! Thanks, Norwalk Mattress!

I finally joined the program and submitted the the $10,000+ bed. It wasn't an easy choice, took…read moreyears to commit but in the end there is no question no price can be put on the quality of one's sleep. These beds deliver and it's obvious in retrospect. How could any store survive on the top of The Avenue in Greenwich for as many years as it has without producing nothing but positive results.

I bought my Duxiana 515 mattress in November of 2014 from Duxiana in Greenwich. As anyone who has…read morebought a mattress before would know the industry can be very confusing and deceiving. I was hoping that stepping into this realm of mattress would be different and provide a more transparent sales process. I became interested in Duxiana after having issues with sleeping hot and beds that retained too much heat. I spoke with the manager of the store who assured me that this bed would not do that because it is made from all natural materials and therefore it "breathes". I spent $12,000 buying a king size mattress believing the idea that what you pay for is what you get and therefore in theory a more expensive mattress should be a better mattress and therefore provide a better nights sleep. Buying this mattress was the WORST purchase that I have ever made. The 2 inch thick piece of "latex" foam absorbs so much heat that I have to get up in the middle of the night to allow the bed to cool down. The bed is incredibly bouncy so anytime your partner moves you will feel it. Almost like a water bed. My wife and I both feel like we have trouble falling back to sleep after being woken up with more difficulty in this bed then any other. My advice to anyone considering this bed would be to try EVERY other mattress with a comfort guarantee first. In an industry selling comfort, Duxiana is one of the only manufacturers that does not provide a comfort guaranty. After buying the mattress and having so many issues with it I called the company and got directed to the CEO. I offered to pay a restocking fee to have the mattress returned. I was told that they don't guarantee comfort and that you can't please everyone but "most" people like it so they are ok with that. The owner of the Greenwich Store (more on that in a minute) "tried" to help but ultimately did not provide any refund and I am still out all the money I spent and I am currently shopping for a new mattress. Also, I would be remiss if I didn't mention some things I learned about the company during this whole process. First, I believed from the website and the way the company presents itself that the company owns all of its stores. This is not true. The Greenwich store is basically a privately owned small business which sells Duxiana beds. This is important to note for 2 reasons. One is that any promotions furnished by the stores are not cross honored so if you receive a merchandise credit while purchasing your bed you cannot use it at other stores. The other is that if you have a problem with your bed the company directs you to deal with the store owner. I felt comfortable with this purchase because I felt like I was dealing with a large company who would "make it right" if something was wrong. Also, if you plan on staying in a hotel which happens to use Duxiana beds in their rooms you should know that the beds in the rooms are not sold in stores. They are a bed produced for the hotel industry and therefore not entirely representative of the bed you will be buying in your home. In short there is absolutely no way to tell if you will like this bed and nothing you can do about it if you dont; well, except lose $12,000. Take my advice. Look elsewhere.

Eric the manager was so friendly and helpful made everything so easy I highly recommend itread more

Roxanna was so great helping me & my mom pick a mattress. Roxanna was able to assist my mom, while…read moresticking to my mom's budget and seemed very knowledgeable about the difference in their bed frames & mattresses. Also, this was a far better experience than the Mattress Firm in Greenwich.

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

Bought a mattress from David in August. One of the nicest people I've ever met and a true…read moreprofessional. Would not recommend buying a mattress from anyone else. Very appreciative of the help he gave us.

We went here after having an very negative experience at R&F Norwalk. The salesman was extremely…read morenice, and low pressure. That said, I do not like the mattress and when I called back about it they didn't want to hear about it. They have no time for you when you leave the store apparently. Sad, I thought it was going to be a good experience based on the demeanor of the salesman. Disappointed.

Fantastic experience shopping @ Bob's Middletown, NY location. Large store w/ lots of inventory…read more There is no substitute to seeing furniture in person! Sales associate Tina was informative, knowledgeable, patient & answered all questions in the store as well as later txt communication. She's an asset to the brand. We purchased a couch, entertainment' cabinet, high table w/stools . These items were in stock. A dresser/armoire (on back order & was informed prior to purchase.) The furniture quality is excellent & price was fair. Delivery was confirmed the evening prior & 30 minutes out.. The 2 delivery guys were amazing! Very professional, efficient in assembly,/placement & packaging was taken away. My only regret is that prior to going to Bob's, I wasted time online Amazon shop, read tons of reviews & stressed about the rigors of assembly. Save your valuable time, go to Bob,s. Highly recommend Bob's Discount Furniture!

Buyer beware! I paid $299 for Bob's Goof Proof Protection Plan, thinking it would protect my nearly…read more$3,000 couch. I didn't realize it was a service where you have to file a claim within a certain time frame. My reclining button stopped working, but because I didn't file a claim right away, they denied it. I paid for peace of mind and got excuses instead. I won't be buying another protection plan--or anything else--from Bob's Discount Furniture.