Came here a few times for my inlaws' senior passes. Security guards and support personnel were very…read morefriendly, professional, and knowledgeable with what they do.

A Call for Genuine Transportation Solutions…read more It's astonishing to witness the blatant disregard for implementing an efficient route to & from south county. These areas remain starkly neglected, despite persistent appeals for more expedient transportation options. The proposed system, which serves a few bus stops -- 1 in Gilroy, 1 in Morgan Hill, & potentially another in South San Jose--would connect a lot quicker to Diridon Station, but the current system, with several bus stops along Monterey Rd without ever going in the freeway, fails to quickly connect to Diridon Station for Caltrain. This oversight particularly affects those living just south of the Caltrain service cutoff during off-peak hours. Moreover, the notion of a separate route connecting to the North San Jose/Berryessa BART Station remains a distant dream. The insistence that the Rapid 568 is sufficient simply because it bears the label "rapid" is both misleading & disheartening. Residents of Morgan Hill & Gilroy have expressed that these services are far too slow, which takes over 2 times or even 3 or 4 times as long as a car ride. The reality is stark: driving from Morgan Hill to Diridon Station takes around 25 minutes, while the so-called "Rapid 568" drags on for over 50 minutes. One could just as easily rename it the "Less Slow 568." The route's failure to utilize the freeway for faster transit is baffling. The bus company even sometimes has the buses to say "Spare The Air", & to encourage people to take the bus instead of driving, which comes at the expense of their sleep time if they choose to use it for work purposes, all by which they won't if they have the ability & means to get a car. And despite the bus company encouraging people to take public transportation, most of those working in the corporate or headquarters level of the VTA bus company drive to & from work & don't do their part, highlighting a major hypocrisy among them! Is it too much to ask for a direct bus route that connects Gilroy to Diridon Station with minimal stops near the freeway? The alternatives are hardly feasible. For those considering rideshare options like Lyft or Uber, the financial burden is staggering--always over $30 or even often over $40 for a one-way trip, not to mention the expectation of tipping the driver. This scenario is not sustainable for daily commutes, especially for those in Morgan Hill or Gilroy who lack access to a car. A former VTA employee I spoke with expressed dismay at the apparent apathy within route management. He remarked that many of the staff seem to go to work just for a paycheck, a troubling indictment of a system that should prioritize the needs of its community. Imagine the transformation that could occur if these decision-makers were to relocate to Morgan Hill or Gilroy & rely on public transportation for their daily commutes. Their perspective would undoubtedly shift, catalyzing much-needed improvements in service. Unfortunately, the prevailing reality is that public transportation is not serving the people effectively. While there may be lofty goals to encourage a shift away from personal vehicles, such aspirations falter when faced with the prospect of sacrificing over 1 hour of commuting time for a 1 way trip, which means well over 2 hours in total daily commute when going to work only to much of San Jose & especially Santa Clara, especially if it means sacrificing almost half of normal sleep time just to take public transportation. This isn't merely conjecture; it's a palpable truth that drives individuals back to their cars, seeking convenience over inconvenience. The cycle is self-perpetuating. As more individuals opt for personal vehicles due to the inefficiencies of public transport, the ridership declines, leading to dwindling revenue for the very services that should be thriving. When I finally buy my own car, I won't miss public transportation in the slightest. I will relish the freedom it provides, & I can only predict that my experience will mirror that of countless others who find themselves in the same position. Ultimately, the message is clear: you reap what you sow. If public transportation continues on this path of neglect & inefficiency, it risks becoming obsolete. Change won't come from mere wishful thinking; it must be driven by the voices of those who demand better. Only through active engagement & persistent requests & having the city or county to put more serious people who won't be spending tax money unwisely but rather wisely to put more efficient route to work can we hope to create a transportation system that truly serves its community.

Always travel from this station when taking bart and it's a quick bus trip from downtown San Jose…read moreand where I live. The hours need to be posted outside the gate area not just on the agent window.

This station is clean and well maintained. It is not really close to anything else by walking…read moredistance, but I suppose the nearby bus stations can get you where you need to go. There are plenty of bright lights when night falls.

Lot of parking spots…read more Enjoy taking the light rail to Downtown Campbell to skip parking headache on Farmers Market Sundays. Also had smooth experience taking the light rail to Levi's stadium for World Cup game.

Ok so on a recent trip to San Jose with my mother and brother-to go see my beloved San Jose…read moreSharks,I was trying to figure out a more efficient way to way of getting to the stadium-for both cost efficiency and traffic chaos-I really dislike the traffic after an event be it a sporting event or a concert and with the love the San Jose Sharks have been getting lately,I knew traffic would be bad both pre and post game. So looking into the cost of parking near the stadium-i I was looking at upwards of $40 to park across the street from the SAP Center-that's outrageous to me-so I knew there had to be a better way. So what I decided to do was look into the Light Rail system in the area and I realized I could park at the Bascom Rail Station-which is part of the VTA system in the area. Once parked I could catch the light rail and go 2 or 3 stops,maybe 10 minutes and it would drop me off right in front of the SAP Center and I could just walk into the stadium. Here is the good stuff-parking at the light rail station was free and the fare for the train was like $2.50. After the event-it was so easy to just walk back to the station-catch a train back to Bascom and jump in my car and off I was back to Sacramento-easy peasy. The station felt very safe-especially on a game night,lots of people at the train station-so no issues there. In closing-I would definitely highly recommend this method of getting to and from events at the SAP Center-it's cheaper-it's less hectic and it's super efficient-Be Safe Out There. PS-This method works for events at Levi Stadium as well-VTA Light Rail for the win.....

I moved here a couple months ago and don't have a car yet so I often rely on the VTA on the…read moreweekends. So far there's a consistent 4 in 10 chance that the bus just never shows up despite Transit and Maps saying it did. The other times the bus either shows up early or 10-15 min late. The VTA has probably wasted hours of my time at this point. Honestly my biggest gripe is that if there ISN'T a bus, don't report that there is! I've had several occasions where I just call an Uber after half an hour of waiting or just walk for 1-2 hours to get home. I thought the public transit was terrible in my old city, but my experiences with the VTA have taught me that there is ALWAYS a lower low that the VTA strives hard to reach.

Bus 3412, Route 44, Northbound Sat. at 10:30am: This might…read morebe the newest smelling bus ever!! No dust, no dirt, no grime, no litter. Except for a circular liquid stain on one of the rear seats. So, if you jump into a hella-new smelling bus, see if there is that cresent-shaped stain on the rear seat which looks like a tattoo from that Dungeons and Dragons movie. . .

I booked the trip from San Diego to San Jose, with a transit in Los Angeles for my dad. He knew a…read morelittle bit of English. On the first trip, they scanned the QR code easily, but when I transited in Los Angeles. The code did not work, and I tried to explain to them what we should do. They told me no more trips until the next day. The bus driver said bad words to my dad in Vietnamese. I tried to call customer service to ask for a solution to that problem. They said they can not do anything for me. They only give me the voucher to use for the next time. Unbelievable, really the worst service, their fault, but they don't have any responsibility for that. They left the guest in Los Angeles and don't have any solution to support them. I have to change my plan and everything to help my dad go back home.

Horrible service, not reliable and no accountability!!!! The…read moredriver arrives late or leaves early and the company keeps your money, don't waste your money.

The first rule of naming transit stations is that the name should be simple. That means no slashes…read more Choose the name that's the most important or that is most different from other local station names. This station has a triply unfortunate name because (a) it has that slash, (b) "Metro" is an awful name for a metro station, because it sounds like the kind of station rather than the station itself, and (c) one would assume that it's possible to access the airport directly from a station with "Airport" in its name, but one would be incorrect, because in order to reach the airport, one has to take a VTA bus (line 60) from here. Wow, so that name is awful. How about the station itself? It's OK. Like most VTA stations, it feels too small and like it's in the middle of nowhere. Again, a station with the words "Metro" and "Airport" in its name feels like it should be right in the middle of all the urban action, but this station manages to make the surrounding area feel like an industrial wasteland even though most of San José (including its pathetic downtown) is decidedly suburban. I told Dan and Jorge that there would be parking near this station, but they assured me there wouldn't be. Lo and behold, when we came back here and had to get a ride because we hadn't parked, I spied three parking spots on one street within a block of the station. The bigger question is why I continue to allow a resident of Santa Clara and San José, respectively, to tell me, a resident of San Francisco, how difficult parking in a given area is. Jorge has never lived in San Francisco, but Dan has; he should know better. Difficult means there's absolutely no street parking within a mile, maybe a mile-and-a-half. I'm sure I would have been able to find a legal parking spot before we went to the concert.

This is the 6th time I have used the bus to get to and from the airport…read more It comes frequently, is clean, free. Mornings - I like. Driver always seems to be in good mood. This morning was no exception. Really nice, friendly individual. Evenings - I am less a fan of. The drivers seem short, unfriendly. Once the bus left without me - even with me standing right in front of door. So I will avoid nights going forward.... But mornings are excellent =)

What now some VTA buses have their own Yelp pages? Back in my high school and De Anza days the 25…read moreline was the best line to see my friends or take a connecting bus. Now this line has gone down in quality for awhile. From what I remember sooner I had to wait longer for a bus to arrive. The last time I took it was in 2018 after a Yelp event and it was cool to see the bus faster near the 5 roads neighborhood (Senter, Story, White, King and Tully roads). The bus drivers on this route are really outgoing and will talk with you. They are experienced too. If you live in Willow Glen this bus does a good job of connecting you with the rest if San Jose. Warning: be aware of your surroundings because some parts of the line are tough to ride through as well as wait for a bus at.

I'm a huge fan of the VTA Bus system here in San Jose. Compared to the CCTA in Walnut Creek, and…read moreMuni in SF these buses are aces. Regularly on time the 25 is one of the better bus routes in the area. It hits Deanza, three light rail stations and a Caltrain station and goes right past the heart of Willow Glen. Whats not to love? The VTA buses are usually clean, well kept (especially compared to Muni) and the drivers are fairly friendly. I love the 25 because it gets me almost anywhere I need to go and it does so on time with a minimum of fuss. That's awesome. Yay Bus 25!

... some of the reviews here make no sense…read more - yes, there are signs to which direction you're going. - yes, there are benches, if you are sitting or standing where they're at and facing the fences, you will see the sign of where it's going - yes, the elevators smell-- it only takes on lesson to learn that. - it won't say exactly which one to take besides the usual ALUM ROCK or SANTA TERESA, etc. - the stairs, good work out. not every stop has an escalator at all. only smelly elevators. - they're cleaning up the public area, good for them. they're not leaving it to just get dirtier. - there are maps that tells you which light rail to take and estimated arrival times, got questions? call 511, no phone? turn around and ask a stranger. they know where they're going and which route to take. $2 one way, transfer light rail $6 day pass to use on VTAs, including bus Light rail takes you to Caltrain as well. Earliest departure is about 4:25am.

No clipper card service on the platform which is quite unreasonable for such a massive station. If…read moreyou drop off your car at any one of the dealerships on capital auto mall it would be so nice to walk to the station from the west entrance and take the escalator up to platform between the highway 87 lanes. What you'll find is that you'll have to go back down and find the ticket kiosk which is actually towards the East entrance and then find your way back to platform. Hopefully not missing the next train in the process . Buyers remorse overall as I should have taken a Lyft. Way too noisy and so little train activity even at high noon on a weekday

THis is kind of a no-frills light rail station.It is one of those ones that blend in with the…read moreroad,and there aren't too many benches.It's a very basic station.Crosswalk is a little hard to find.It is very close to Japantown,just pass by some bail bonds places walk walk a few blocks.It's pretty close to another light rail station.

This is one of the better Lightrail Stations in the area. It's clean, there's a good amount of…read moreseating and there tends not to be a ton of foot traffic at night or sketchy people hanging around. It's also well lit and due to the lack of traffic in the surrounding area, I worry less about instances of cars hitting the train or the train hitting cars. Yes. thank you Metro/Airport, that's a thing. I'd love it if the crosswalk were easier to navigate, but beyond that It's a station I am rarely unhappy to use.

I used Genesis Transportation for my daughters wedding two weeks ago. From reservation to wedding…read moreday, the communication was FLAWLESS and the customer service was EXCEPTIONAL. Mike was absolutely wonderful to work with. He was prompt in responding to any questions I had, payment was easy and no hidden fees. He was soooo understanding when I asked to push our pick up time a little later before going to the venue and was right on time when the night was over. I rented his 14 person sprinter van and it was perfect! Clean, well stocked with waters and comfortable for our ride between the hotel and the wedding venue. His rates were also extremely reasonable. I would absolutely consider using Genesis again in the future. Thanks Mike!!

We've used Genesis Transportation with Mike twice now, and both times have been fantastic! For my…read moredad's 75th birthday, Mike took us to a concert in San Francisco. He was professional, on time, and kind, and made the whole experience so enjoyable. The sprinter van was spacious and comfortable, with a TV, great sound system, and complimentary drinks. The second trip was just as wonderful. Mike drove us around for a full day of multiple stops in San Jose, always quick to respond whenever we needed a pick-up. He was understanding and accommodating, making sure everything went smoothly. Mike is very kind, courteous, personable, and professional. The prices are fair, and the experience has always been warm and seamless. Highly recommend Genesis Transportation and Mike for any outing!