This is a shoutout to the person who cleans the women's bathroom. You do an incredible job…read more Everytime I am at the station, it is clean and spotless. Thank you for what you do - I really appreciate it.

Station is clean and airy. Commend the cleaning ladies for the constant cleaning of the rest rooms…read more No aircon but on the day I was there there was a breeze and it cool. Problem with this station is that there are no vending machines and not knowing the area. Hard to venture out with luggage in tow to look for edibles. No luggage check ins here. My bus was delayed but no announcements were made. A lady employee finally came out to tell passengers there is delay due to traffic but no eta for bus. After that, no more updates. Bus came 1 1/2 hours later with passengers standing around. Where was the customer service? This station. Is not busy with lines of passengers making inquiries and there were two employees.

Good Great!, there lots people handicap they need to step. Me and my husband has bad knees issuesread more

This bus is mainly for the Vietnamese community circuit in San Jose, LA, OC, and SD. You don't have…read moreto be Vietnamese to take the bus but most people seem to be. Loves: + Most affordable at $50/ticket if you're buying late. Other buses like Greyhound increase fares the closer you travel to your date. + Nice and clean bus + Nice bus driver (who spoke English too) + Left on time and arrived to my destination on time + Restroom / snack break halfway through for 15 minutes + Water bottle included (Note: You used to receive a free Lee's sandwich but no more!) Not so love: - Wifi did not work on this trip - Bathroom may or may not be available for usage during ride? - Only one trip per day at 8am Some more notes: 1. You can buy your ticket online or reserve over phone, where you'll get a QR code and pay in-person. 2. Apparently some buses leave before the departure time so I'd recommend arriving 15-30min early. Overall this is a no-frills type of ride and the lack of working wifi is not ideal if you're trying to pass time not just on your phone, but you get there safely and on budget.

In an effort to start utilizing public transit more, I decided to take the BART out to San Leandro…read morevia the Milpitas station and was pleasantly surprised with this station. They have parking garage and the station its self is really nice and clean. It was easy to figure out how to get to the platform I needed and there's lots of signage to help find where you need to go. Taking the BART is great to have as an option especially when you'd spend the same amount of time on the road yourself.

Took Richmond/SF train from Berryessa to go Milpitas Bart I just wanted some photos…read more Station is new, wide, and clean. Columns at the waiting train area has orange column artwork. Upstairs there's a nice round skylight and artwork on both sides. Two unisex bathrooms upstairs in the paid area. Great Mall is about 1 mile each way from Bart Station. I didn't walk there yet.

Parking is always available, and just 3-stops to downtown SJ convention center (also the main…read moretransfer spot). $4 roundtrip is excellent, versus navigating downtown and fighting for parking on busy event days. The area itself is safe and you'll always see a handful of other cars in a well-lit large lot. I've seen patrol trucks once in a while which is reassuring. Bus waiting area feels sparse, but it's not on a busy street curb so that's a bonus. Escalator isn't always working. The light rail itself is generally on time with the schedule online. And yes, they DO actually check tickets! A large patrol crew travels between stops at sporadic hours and days--be a good citizen, and don't gamble... I think the ticket cost is really high? And Curtner to Tamien (the next stop heading north) is a longer length--perfect for checking tickets.

Always travel from this station when taking bart and it's a quick bus trip from downtown San Jose…read moreand where I live. The hours need to be posted outside the gate area not just on the agent window.

This station is clean and well maintained. It is not really close to anything else by walking…read moredistance, but I suppose the nearby bus stations can get you where you need to go. There are plenty of bright lights when night falls.

Maybe I got lucky. Very very lucky…read more San Jose cal train station was my pick up point for departure at 7:40am on Tuesday. 22 people and 80 seats so, I'm sure this is one of major factors. The driver was amazing on the intercom his voice was clear, energetic and very pleasant. The mid way pit stop was also a great choice and and the 30 minutes was more then enough time for me. Now this is my 2nd time using this brand and the first try was not the same. The first experience the bus was a 1 story and tight. The 2nd bus experience during this visit was the double decker. If this was or could be the consistent experience then, 100% would recommend giving it a try. 1 tip Bring a jacket or 2 jackets with *hoods. Why because even though the bus was clean... you never know. The good will make feel more comfortable and safe to put your head back on the seat (knowing your head and hair are safe).2nd tip is bring sanitizer wipes... I don't but it's probably worth it to have them when going into bathrooms and touching doors.

I've taken Megabus a handful of times from San Jose to LA and back which all have been fine…read morecompared to my one and only Greyhound experience. However, tonight's experience totally changes my overall experience with Megabus. I'm writing this at 5am waiting for the next bus back home to San Jose. I got a Service Alert email after I booked my ticket from Anaheim to San Jose on Friday, 1/18. The email said the bus would have delays up to an hour due to operational issues which is weird to get it the day before. I didn't think much of it because bus delays happens. It was supposed to depart Saturday, 1/19 at 10:20pm. They email us 17 minutes later that the bus has been canceled. Another Megabus driver had to tell us the overnight bus going back to the Bay Area was canceled. If they knew beforehand these delays would cause a cancelation they should let the customer know so they can change to an earlier trip. Or have another bus. You have a lot of passengers going to San Jose & San Francisco! So now I'm stuck in Anaheim almost 11 more hours after I was supposed to go home because the next available bus departs at 9:05am. Yes they offer refunds or exchange for a rescheduled trip. But this inconvenience they caused could have been prevented if they had better communication and a backup bus if there are operational/mechanical issues. I'm supposed to be at work in the morning but I have to call out so thanks Megabus for making me lose a day's worth of pay! Update: I took the bus departing after 7am from LA Union Station and they charged me $5 to take the earlier bus.

Came here a few times for my inlaws' senior passes. Security guards and support personnel were very…read morefriendly, professional, and knowledgeable with what they do.

A Call for Genuine Transportation Solutions…read more It's astonishing to witness the blatant disregard for implementing an efficient route to & from south county. These areas remain starkly neglected, despite persistent appeals for more expedient transportation options. The proposed system, which serves a few bus stops -- 1 in Gilroy, 1 in Morgan Hill, & potentially another in South San Jose--would connect a lot quicker to Diridon Station, but the current system, with several bus stops along Monterey Rd without ever going in the freeway, fails to quickly connect to Diridon Station for Caltrain. This oversight particularly affects those living just south of the Caltrain service cutoff during off-peak hours. Moreover, the notion of a separate route connecting to the North San Jose/Berryessa BART Station remains a distant dream. The insistence that the Rapid 568 is sufficient simply because it bears the label "rapid" is both misleading & disheartening. Residents of Morgan Hill & Gilroy have expressed that these services are far too slow, which takes over 2 times or even 3 or 4 times as long as a car ride. The reality is stark: driving from Morgan Hill to Diridon Station takes around 25 minutes, while the so-called "Rapid 568" drags on for over 50 minutes. One could just as easily rename it the "Less Slow 568." The route's failure to utilize the freeway for faster transit is baffling. The bus company even sometimes has the buses to say "Spare The Air", & to encourage people to take the bus instead of driving, which comes at the expense of their sleep time if they choose to use it for work purposes, all by which they won't if they have the ability & means to get a car. And despite the bus company encouraging people to take public transportation, most of those working in the corporate or headquarters level of the VTA bus company drive to & from work & don't do their part, highlighting a major hypocrisy among them! Is it too much to ask for a direct bus route that connects Gilroy to Diridon Station with minimal stops near the freeway? The alternatives are hardly feasible. For those considering rideshare options like Lyft or Uber, the financial burden is staggering--always over $30 or even often over $40 for a one-way trip, not to mention the expectation of tipping the driver. This scenario is not sustainable for daily commutes, especially for those in Morgan Hill or Gilroy who lack access to a car. A former VTA employee I spoke with expressed dismay at the apparent apathy within route management. He remarked that many of the staff seem to go to work just for a paycheck, a troubling indictment of a system that should prioritize the needs of its community. Imagine the transformation that could occur if these decision-makers were to relocate to Morgan Hill or Gilroy & rely on public transportation for their daily commutes. Their perspective would undoubtedly shift, catalyzing much-needed improvements in service. Unfortunately, the prevailing reality is that public transportation is not serving the people effectively. While there may be lofty goals to encourage a shift away from personal vehicles, such aspirations falter when faced with the prospect of sacrificing over 1 hour of commuting time for a 1 way trip, which means well over 2 hours in total daily commute when going to work only to much of San Jose & especially Santa Clara, especially if it means sacrificing almost half of normal sleep time just to take public transportation. This isn't merely conjecture; it's a palpable truth that drives individuals back to their cars, seeking convenience over inconvenience. The cycle is self-perpetuating. As more individuals opt for personal vehicles due to the inefficiencies of public transport, the ridership declines, leading to dwindling revenue for the very services that should be thriving. When I finally buy my own car, I won't miss public transportation in the slightest. I will relish the freedom it provides, & I can only predict that my experience will mirror that of countless others who find themselves in the same position. Ultimately, the message is clear: you reap what you sow. If public transportation continues on this path of neglect & inefficiency, it risks becoming obsolete. Change won't come from mere wishful thinking; it must be driven by the voices of those who demand better. Only through active engagement & persistent requests & having the city or county to put more serious people who won't be spending tax money unwisely but rather wisely to put more efficient route to work can we hope to create a transportation system that truly serves its community.

Reservation is easy, cars are clean, drivers are safe, but trying to pay an UBER balance owed is…read moreVERY DIFFICULT! Plus, there is no contact links, telephone numbers, or Chat capability whatsoever! I needed help with my UBER ACCOUNT wallet and there was no way to get help resolving the issue from UBER at ALL! I'm seriously considering using Lyft instead because of this issue!

Left my phone in an Uber and the driver is making it difficult to return it to me…read more Not answering my calls. They get paid for returning. So what's the problem

They were so helpful over the phone and answered all my questions and concerns about their services…read morethey offer

I just wanna say I am so disappointed in VTA and the service and how are you treated by customer…read moreservice and VTA bus drivers? I will admit there are some really great bus drivers but overall I've been dealing with nonstop, disrespect harassment in bowling and so much more. It was already hell enough with the strike going on for people that needed to take the bus to work to school to home wherever they needed to go, but the fact that bus drivers are still giving problems to customers is unacceptable. I am very disgusted by VTA how they are running things. And they need to start working with Google cause Google is using VTA on Google maps and they need to work with them to get it correct it's not fair to customers and it's not the responsibility to making sure they can get the correct information doesn't matter what app they're using. The app is using BTA for buses and trains PTA needs to communicate with this company to make sure everything's correct I am so tired of waiting for buses being being late or no-show and there's no update on it. I've waited in the rain before for an hour. I've waited in a super hot heat before in it for an hour and no update and it's been canceled. VTA needs to get their business together. I want to say thank you for all the VTA people that actually do care and are respectful, but that's very few of them. And honestly everything I've been through with VTA I deserve a free bus pass for a while this is unacceptable

Lot of parking spots…read more Enjoy taking the light rail to Downtown Campbell to skip parking headache on Farmers Market Sundays. Also had smooth experience taking the light rail to Levi's stadium for World Cup game.

Ok so on a recent trip to San Jose with my mother and brother-to go see my beloved San Jose…read moreSharks,I was trying to figure out a more efficient way to way of getting to the stadium-for both cost efficiency and traffic chaos-I really dislike the traffic after an event be it a sporting event or a concert and with the love the San Jose Sharks have been getting lately,I knew traffic would be bad both pre and post game. So looking into the cost of parking near the stadium-i I was looking at upwards of $40 to park across the street from the SAP Center-that's outrageous to me-so I knew there had to be a better way. So what I decided to do was look into the Light Rail system in the area and I realized I could park at the Bascom Rail Station-which is part of the VTA system in the area. Once parked I could catch the light rail and go 2 or 3 stops,maybe 10 minutes and it would drop me off right in front of the SAP Center and I could just walk into the stadium. Here is the good stuff-parking at the light rail station was free and the fare for the train was like $2.50. After the event-it was so easy to just walk back to the station-catch a train back to Bascom and jump in my car and off I was back to Sacramento-easy peasy. The station felt very safe-especially on a game night,lots of people at the train station-so no issues there. In closing-I would definitely highly recommend this method of getting to and from events at the SAP Center-it's cheaper-it's less hectic and it's super efficient-Be Safe Out There. PS-This method works for events at Levi Stadium as well-VTA Light Rail for the win.....