I wasn't planning to write a review, but receiving a bill for over $200 more than eight months…read moreafter our appointment--with no explanation of what services were provided to justify the charge--is unacceptable. On top of that, we waited nearly an hour past our scheduled appointment time. During the visit, the staff repeatedly pushed for add‑on services that weren't covered by my insurance, so I had to question and approve every single thing to make sure it was covered. The doctor also mentioned that my child would need braces and said he would follow up with cost information, but we never received anything. Now, trying to get someone to answer the phone or return a call about this bill has been impossible. Overall, this has not been the most transparent or trustworthy experience.

I was very disappointed. I informed the dental assistant that my daughter had special needs, and it…read moreseemed to irritate her, and she was rough with my daughter's mouth. She said that I needed to prepare her better for the next appointment, but the only response my daughter had was to gag. The front desk staff was kind and courteous, but I can't say enough bad things about our experience for services. In addition to that, the reason for the appointment was not taken care of, instead they rescheduled to add additional costs and services, even though her next cleaning was not due at the time of the appointment.

I have nothing but good things to say about Dr. Yim and his staff. Been going to him since moving…read moreto Pahrump in 2017. He is the absolute best at what he does.

They are very helpful sweet and good work being disabled I had good experience . Dentures look good…read moreand in the same day

Decided to take my son here for his tongue tie after reading reviews on another practice. My son's…read moredentist recommended the other place, I had high hopes considering her background and cert as a lactation consultant. Our pediatrician office uses Summerlin Pediatric Dentistry and I had a really great first impression upon calling and speaking to staff. She explained and taught me so much over the phone since I had questions such as cost, recovery ect. Fast forward to day of appt. Didn't know the office is on the 6th floor and only a certain set of elevators go to this floor in the building! I think when patients are making a NP appt, a heads up about this is necessary. It took over 10 mins for the elevator to arrive and get on. I also went to a different set the first time and ended up being a bit late. Dentist was nice although interaction was short, but informative and thorough.

We were recommended to Dr Hoban when we found out our middle child was tongue tied. We eventually…read moredecided on surgery after some pronunciation issues and a few cavities. Dr Hoban and her whole team were awesome! Fast forward years later now and we are still going there! We drive from henderson and we wouldn't go anywhere else. My youngest has ASD and has chronic illness and Dr Hoban has always modified his care and made it as pain free and stress free as possible. I can't recommend them enough!

We took our 3-year-old and 1-year-old to Sorenson Pediatric Dentistry and were honestly pretty…read morenervous going in because both of them are afraid of the doctor. From the moment we walked in, all of that melted away. The office was so warm and welcoming that our daughter thought she was in a playhouse and the dentist was just part of the fun. The dental assistant and Dr. Sorenson were absolutely amazing with both kids. They were patient, gentle, and made them feel so comfortable the entire time. You could tell they truly know how to work with little ones. Even when I made the initial appointment, the front desk staff was incredibly kind and patient and took the time to answer all of our questions, which really helped ease our nerves. We highly recommend bringing your kids here. We are so thankful we found a dentist they feel safe and happy going to. Sorenson Pediatric Dentistry truly made this such a positive experience for our family.

We've had a wonderful experience with Dr. Sorenson as our son Rainen's pediatric dentist. He's…read moreincredibly patient, gentle, and always takes time to make Rainen feel comfortable. The front desk staff is friendly and organized, and the dental assistant Michelle was so kind and gentle during Rainen's cleanings--she really made him feel at ease. We're truly sad to be moving out of state because it will be hard to find another dental team as caring and professional as this one. We're so grateful for the amazing care Rainen has received here!

10/10 recommend! Staff is very friendly and patient. Love Dr. Thompson she is very informative and…read moregentle.

I want to start by saying Dr. Thompson herself has always been wonderful. She has been kind,…read moreinformative, and my son has always felt comfortable with her. Unfortunately, the front office/financial communication has been so unprofessional and mishandled that I can no longer continue care here. In November, we came in for my son's cleaning. I provided the updated insurance card and specifically asked the front desk if the visit was covered. I was told yes. Once we were taken back, sealants were recommended. Again, I specifically asked if they were covered by insurance, and again I was told yes. At the next checkup, I was told the office still had not received a response from insurance regarding the November visit. Since it was still unclear, I asked what the cash-pay option would be for my son's cleaning. I was told it would be $246. I agreed to pay that amount so my son could be seen, although I expressed disappointment about the lack of communication. At that time, the staff member apologized and acknowledged the poor communication. Today, I showed up prepared to pay the $246 I was quoted, only to be told there was an outstanding balance from November of over $500 that had to be paid before my son could be seen. This was never clearly communicated to me. Had I been told that in advance, I would not have taken time out of my day to bring my son in under the impression that we were paying the cash-pay cleaning fee. Instead of taking accountability, the front desk staff had an attitude and tried to shift responsibility to the insurance verifier. This is not a small miscommunication. This is now multiple failures to clearly explain insurance, benefits, balances, and what would be required at the appointment. To make matters worse, I was originally told services were covered, then later told insurance was still being verified, then quoted a cash-pay amount, and then turned away in office unless I paid a balance I was not properly informed about. That feels like a bait-and-switch. This office also previously sold me a $500 mouthguard appliance for my son's grinding, despite knowing he has asthma and already struggles with breathing. His pediatrician later strongly advised against him wearing it at night due to safety concerns. To their credit, the office refunded me once they were made aware of the issue, and I let it go because we liked Dr. Thompson. But combined with this latest situation, I can no longer ignore the pattern. There are many children's dental offices in Las Vegas, and families deserve clear, honest communication before services are performed and before they arrive for appointments. The dentist may be great, but the front office and financial communication here are unacceptable. Whatever response the office gives to justify this does not change the fact that I repeatedly asked about coverage, was repeatedly given incorrect or incomplete information, and my son was ultimately refused care after I arrived prepared to pay the amount they quoted me. I would not recommend this office unless they make major changes to how they communicate insurance, balances, and treatment costs with parents.

Dr. Guild is amazing. Super informative for both the parent and child…read more We knew everything that was happening and why. Looking forward to being long term clients.

We have been coming here for years. The staff are all incredible. They have a great way of…read morecomforting the kids and making the dentist visit fun. The dentists explain what is going to happen in such exciting ways. My daughter isn't scared to go to the dentist and that's huge!

Been here before and everything went good! Dr is great and super professional. BUT called to make…read morean appointment over a month ago, the day of the appointment I get there and the lady tells me I don't have one? So you took my information over the phone for nothing? Talked over the phone for 7 mins making the appointment for nothing? What? They had nothing scheduled actually! Not even a different date. Why would I waste my time to drive to this business then? Then she pulls the "I can't confirm if your daughter has insurance" card! So I make another app, called my insurance and she does in fact have insurance! The day of the SECOND appointment comes, I call to reschedule because my daughter was sick, she tells me again that they can't confirm that I have insurance! I will never come back here again the staff sucks! They all need to be fired especially the older woman!

My daughter went here to get her cavities filled. The front staff was super friendly and helpful…read more The dentist was very informative and patient. My daughter was very excited to go. She loves getting the coin for the prize. If ur kiddos need work, this is the place!!!

Place is amazing, staff is great. Highly recommend this dentist for all kids and adults.read more

only place I bring my kids, they are amazing and so beyond professional. clean environment and…read morefriendly staff.

Great team from front desk, dentist & assistants for my kiddo. Easy & smooth. Transparent billing…read moretoo!

My daughter always has a great visit here. They are always very kind and answer all of our…read morequestions!

AprI'll made my cleaning so nice and always remind me to keep up the good work. Please stay April…read moreyou deserve 10 stars for a great job.

Arrived to my scheduled appointment 15 minutes early, that took a wait of over 3 months to get,…read moreonly to be told my appointment was canceled after not confirming. They called me 2 days prior to confirm, I confirmed, received text message saying "Hello, this is PAHRUMP FAMILY DENTAL. We wanted to remind you of your appointment today at 1:00 PM. See you then!" My family will no longer be your customer, hope this a warning to others!