Pattersons towed my car after it was found abandoned. It was stolen on July 3rd but I was not…read morenotified that it had been found on July 6th until 4 days later when an Allstate agent called me at work around 3:00 p.m. The agent gave me the name & phone # of Pattersons Towing & when I called, I was told it work cost over $300. to get my car because of the storage & tow. I told him that I did not even know the car had been found until minutes before & said I wanted to come after work, around 5:30, to see my car. The guy said they close at five so I asked them if my car waa drive-able or damaged. He said he did not know so I asked if someone could go & look at it. Again he said no because he was the only one there. I asked him why I wasn't notified by anyone & he said all they do is tow cars when state police call them for a tow job. (I am waiting for a call back from an Illinois State police commander.) I asked, "Even when you know it's stolen?" so I went the following day & saw it would have to 8be towed. Fast forward 3 days: Pattersons called me at work to say tow truck had come to pick up my car & take it to my repair shop. When I asked how much the bill was, I was told over $900.!! When I asked for a breakdown of the charges & a copy of the bill to be texted to me, he told me to get the info from Allstate since they were the ones paying for it. I am sorry Allstate paid such an outrageous charge but glad I had full coverage but what about the people who only have collision or liability? How would that have hurt them? MY ADVICE TO YOU: AVOID THIS PLACE AT ALL COSTS!!!

We had a miscommunication starting with the operator hearing 10355 instead of 10305 South Highway…read moreso the tow driver call me and ask me where I was. I said 10305 at the animal clinic I'm not in the shopping mall. He got a attitude and hung up on me. Operator call me back after I made several attempts to reach the driver , he passed me up several times and trying to communicate wasn't possible, he was argumentative but me and my car got home then we had problems with him putting my car in front of my house cause he don't push cars. I paid to get my car home and a misunderstanding became a night mare. With employees like him, I couldn't spend a dime and no recommendation but the fee was reasonable and the operator was pleasant and apologized for his mistake.

I needed a steering rod installed. They informed me that I needed other parts, such as, cv joints,…read morewheel bearings and wheel alignment. When I pick the car up after they said the repairs were completed, my car did not feel right and it ran rough when driving it. Soon after, the traction light was coming on and off. I took my car to another auto service shop, they said I needed a wheel alignment. I let the other shop do the wheel alignment. The car runs perfectly now. I went back to this Meineke to get a refund for the wheel alignment that they supposed to have done but it was not. They refused to give me a refund. They said I should have returned the car back to them. I had presented them evidence of paying for another wheel alignment. They refused to be accountable for their mistakes. And to be honest, I was not comfortable in returning my car back to them because I was afraid they would say I needed something else done.

scheduled a oil change for 3pm. i arrived at 3pm. costumer service was very poor, some 2 guys just…read morehanging around the front desk were taking up space just chilling making the space for real customers super crowded & looking at me rude like i don't belong there, confrontational vibe. had to squeeze past the 2 random guys to speak to the front desk worker who barely spoke english & just staring at me, he couldn't answer my questions he told me to just wait. so essentially i booked an appointment to walk in somewhere where everyone looked at me clueless & just to not get my service done at the time i scheduled. i just left & went to jiffy lube.

Team Auto is amazing ! I called needing emergency brake repair at 7:30 a.m. and they had my truck…read morein the shop by 8:00 a.m. it took them a very short time to diagnose the problem and give me a quote that I felt was very fair. The waiting area is comfortable, the bathroom is spotless, the employees knowledgeable and friendly. This garage is busy and well organized. All of the people that came in today seemed to be happy return customers. Despite problems beyond their control, I was back on the road by 11:00 a.m. not having paid a penny more than he quoted me. This is the place I will call for all of my future auto/truck repair needs.

Owner informed me they could repair my vehicle, I trusted them. Paid $1800 my car stopped next…read moreday, owner then informed me it was something else. I would have never let them repair my car if I had known he lied and was dishonest. DO NOT TAKE YOUR CAR THERE!!!!

No rating. Had car towed to them. The estimate was around $6.000. I did not have collision…read morecoverage so told them I would pay for the repairs. Was told that their policy was not to repair any vehicles that are close to being totaled. So I had to purchase a used car for twice the repair amount!!! To me that is not good business to turn down someone paying cash. I would not recommend this place at all!!!

I will not recommend this business and if I ever need repairs again, I absolutely will not…read morepatronize them. I dropped off my car on 9/2 and was told that it would be ready for pick up on 9/15, so I expected a call the day before giving me a pick up time. No one called. So, I called on the afternoon of 9/14. I'm told that my car would be ready on 9/17. Again, I expected a call to update me. Nothing. So, I called the morning of 9/17. I'm told, that my car will be ready on 9/20, five days after the original stated pick up time. I tell the manager, Mike, that I found it bizarre that no one could make a call to me regarding pick up time or the delays. He laughed, then says "staff had been on vacation last week". I failed to see any humor in poor customer service and vacationing staff is an absurd reason for lack of communication towards individuals that decide to patronize your business. To add to this foolishness, they left a white residue ALL OVER the interior of my car. See attached images. On the steering wheel controls, on the console cover which has ridges (very hard to clean), on the speakers attached to the driver side door, on the door handle, on my infotainment system. It's everywhere and completely unacceptable. The interior of my car was extremely clean upon drop off and that is how it should have been returned. I see no point in bringing this poor care and service to their attention, as they are well aware of the residue that was left, because they have eyes. Just as no one cared to update me on the pick up or delays, I doubt that they would care about the residue that they left inside of my car. I erred in going with the recommendation of my insurance company; my first mind told me to go where I received excellent care and customer service at Service King - South Holland. That will not happen again should I ever need repair work. UPDATE: Additional photos added showing the white substance on ALL speakers. This is unacceptable and egregious that a business would return a customer's car soiled by their own doing.