I haven't been here in years, but I bought a vehicle that I'm STILL driving 5 years later. Very…read morenice, and friendly staff!!

I am sharing my experience to provide a clear, factual account for anyone considering doing…read morebusiness with Adam Auto Group. I purchased my vehicle on March 13, 2026, with 113,984 miles, working directly with salesperson Jake Mayo. The vehicle currently has 117,005 miles. Within a short period of ownership, I encountered a significant engine-related issue tied to a known manufacturer concern (Technical Service Bulletin). While I understand that higher-mileage vehicles carry inherent risk, this type of issue was not reasonably apparent at the time of sale. What has been most disappointing is not simply the issue itself, but the lack of support and communication afterward. I made multiple documented attempts to contact the dealership for assistance on 4/10/26, 4/22/26, and 4/29/26, and received no response or meaningful engagement from the salesperson. This lack of follow-up occurred before any formal dispute and reflects a broader concern regarding customer service after the sale. After escalating to management, I approached the situation in good faith and offered a reasonable compromise--requesting a shared cost of repair--even while acknowledging that the issue fell outside of their written policy. That offer was declined. The dealership's response relied entirely on contractual language, including: - The expiration of a 15 day / 500 mile implied warranty period - The position that manufacturer-related issues fall solely on the manufacturer - The assertion that approximately 3,000 miles of use constitutes "significant" use - The statement that the vehicle remained operable To be clear, I do not dispute that these points may align with policy. However, they do not address the core concerns: 1. The complete lack of response from the salesperson despite multiple attempts to communicate 2. The absence of any proactive customer support when a known manufacturer issue surfaced shortly after purchase 3. The unwillingness to consider even minimal goodwill assistance in resolving a legitimate concern These are not contractual issues--they are business practice decisions. Buyers should also be aware of the limitations of the "4 month / 4,000 mile" warranty offered. It is capped at $1,500 and applies only to certain powertrain components. In today's repair environment, where labor rates can reach $170 per hour and major engine repairs often cost several thousand dollars, this level of coverage is limited and may not provide meaningful financial protection in the event of a serious issue. My takeaway is straightforward: If your vehicle performs without issue, your experience may be positive. However, if a problem arises--especially one tied to a known manufacturer concern--you should expect the dealership to default strictly to policy, without flexibility, advocacy, or additional support. The consistent reliance on standardized responses reinforces that approach. I made every effort to resolve this situation professionally, including direct outreach, escalation, and a reasonable cost-sharing proposal. The outcome reflects not a misunderstanding of policy, but a clear example of how post-sale concerns are handled. I would strongly encourage potential buyers to evaluate not only the purchase itself, but also how the dealership responds when issues arise after the sale. That is where the true measure of a business is demonstrated.

I specifically requested the vehicle we were coming to see to be a non-smoking vehicle and Jim…read moreassured me it was. I said neither one of us can tolerate cigarette smoke very well and it MUST be cigarette free. My wife and I drove from different locations, over an hour each to look at this vehicle and as soon as he opened the hatch, we could smell cigarette smoke and the obvious air freshener they use to try to cover it up. It was a complete waste of an afternoon because Jim could not tell the truth. He sold me on a trustworthy family-run business and they lied to my face when I got there and questioned why he lied over the phone. He literally said they do not buy vehicles from smokers or with salvage titles and that all his vehicles were quality cars. Complete lies. My mom taught me when someone lies to you once they can never be trusted again Your word must be your bond.

I drove 8hrs to buy a car from this used dealership. They sold me a car with out mentioning that…read morethey had tried to use liquid concrete to fix a cracked rim on the vehicle I purchased. Not even an hour after I left to drive home my tire blew. Costing my trip to take an extra 5 hours. I didn't get home until 3am and I have to replace the rim and tire at about 2000$ excess dollars. They were well aware of the damage and the fact that I had a long drive and still thought it was a good idea to scam me. I do not recommend buying anything from this dealership ever. This business is a pure scam spend your money at a real dealership where they don't do what ever they can to get the car off the To the owners reply. It is 100% the correct company. Do not try to flip the story of your scum used car lot. You caused me so much stress and heartache as a young 24 year old and you didn't even care about scamming a military member. I'll delete my review when you right the wrongs.

sold me a very nice volvo v60 at a good price, financing was easy and quick. They have a large…read moreselection of Vehicles and a wide range of prices.

had the pleasure of working with Sam at Crestwood Auto Auction, and I can honestly say he went…read moreabove and beyond to make the entire process smooth and stress-free. From the very beginning, Sam was professional, knowledgeable, and incredibly responsive to all my questions. What stood out most was his honesty and straightforward communication--he truly takes the time to explain things clearly and makes sure you're comfortable with every step. You can tell he cares about building long-term relationships, not just making a quick sale. The level of customer service I experienced with Sam is rare. He's patient, reliable, and always willing to go the extra mile to ensure everything is done right. If you're looking for someone you can trust at Crestwood Auto Auction, Sam is the person you want to work with. Highly recommend!

Outstanding service!!! I got exactly what I wanted at a fair price. I'll definitely buy from this…read moredealership again. Actually I've been looking through their inventory so I can purchase another new vehicle.

Let me first start by saying that leaving a negative review is not something I enjoy doing. Back…read morein May Jay "the Owner" of Drive Motors reached out to me in regards to transporting a Cadillac Escalade from Phoenix to his dealership in Crestwood. We provided that service and got the vehicle home very quick. Here we are in November and I still have not received payment for the services provided. I have reached out to Jay countless times and each time he ensures me a check is in the mail. STILL HAVEN'T RECEIVED IT...

Good customer service nice cars good overall experience I will definitely buy cars from them againread more

I filled out a form for Echo Park, through Americas Auto Auction. I filled in every single…read morequestion honestly. I got an offer of $8,100 - great! Well, after driving 2 cars over an hour to make this sale, Mike from Echo Park had to look over the vehicle. He asked if it had been painted. I said yes, AND that I marked it on the site honestly/properly. It only gives the option of having 1 panel, 2 panels, or 3 or panels painted - that is it!!! So if I got the whole car painted, wouldn't I choose 3 panels or more?? In any case, based on that, Mike offered $3,500. Isn't that $4,600 off the mark of the original offer? How could they possibly think that there will not be any recourse? And this is only the beginning. I want everyone to know about this so they do not waste their time, money, gas, and patience.

Quick and easy service. Free coffee and water available. Nice inventory! Happy with my car choice:)read more

Went here to check out Black Friday used car sales. I was there to check out a Subaru but when I…read morearrived and inquired it had already been sold. I asked about a couple other vehicles or interest and was handed car keys and told to just go ahead and test drive it. I found the vehicles in the used lot but they were packed in tight, almost impossible to inspect and back out to test drive it. I got into the vehicle and immediately felt unsafe and that the condition of the vehicle was sketchy at best. To ad to that sentiment; a salesperson came up to me and said "go ahead and drive it, you can drive it to your mechanic." This vehicle would not possibly make it without breaking down. The steering wheel couldn't turn (power steering fluid?) and had a flat tire. The body was horrible (not as pictured) and the other vehicles were just as bad. It's basically a "pick and pull" with a used car dealership operation. I left without testing any other cars and do not recommend it to anyone. I didn't have a salesperson and the "free for all" style of operation was sketch and honestly just felt questionable.

I loved the energy at this place! There are two cats here who almost sealed the deal (tiger and…read moreghost-- brothers and very very good meows!) There's a great selection of cars here, they can't be faulted because I couldn't find the unicorn I was seeking. This place made me WANT to buy. Sadly, I couldn't find what I was seeking.

Contacted Bose motors about a car they had advertised for sale. John responded with email. Gave…read moresome general information and I asked for more specifics. I asked if the wipers, radio, turn signals, etc worked. I also asked for a few photos of undercarriage. John's response was "We don't ship cars, people who ask those questions want cars shipped. "Not once did I inquire if they shipped cars. Their lot is over an hour away. I responded that people ask those questions to know if it is worth their time to drive over an hour to look at a car. John never answered the questions. I am guessing he didn't want to put anything in writing that would be proven wrong. Big red flag which lets you know there is a lack of integrity and honesty at this place. It seems the negative reviews are correct and the positive reviews are most likely AI generated.

Just adding from my review 5 years ago. I have bought 2 more cars from Bose. Jim helped us with…read moreboth. I stand by my last review. The guys at Bose are super friendly and don't pressure you at all. The current car we bought yesterday. 3 cars in 5 years and we will be back. Love Bose motors. They go the extra mile!! Thanks Bose Motors. Dan O