From the start, the ladies up front failed to do their jobs. When I brought my vehicle in, they did not go over the paperwork or make sure everything was signed and ready for sale. Because of their repeated mistakes, I had to drive 45 minutes each way and leave work early FOUR different times--and I work Monday-Friday, 7am-4:30pm. Every time I thought things were finally handled, they would call saying they "found" yet another unsigned form... paperwork that should've been reviewed the first time I was physically there. The whole process was careless, unprofessional, and a massive waste of my time and money. The only reason this review isn't 1 star is because of Wendy. On my final trip there, she was able to de-escalate the situation, explain what went wrong, and finally go through the paperwork properly. She was the only person who stepped up and actually helped. If it wasn't for Wendy, this experience would've been a complete disaster. Everyone else seriously needs retraining. read more

forklift driver, who wears a mask completly ignored my signal to load the car On to my trailer left the car on the ground and I continue to try to flag him down as I stood next to my truck at all times and he did not pay attention at all went back inside and I had to load my own vehicle driving it up with all flat tires read more

beware!!! insurance companies selling cars with clean title to get more money. auction accepts ths because the auction receives more auction fees. 3-6 months later carfax report shows the total loss record. read more

Management and personnel at this IAA branch are unbelievable unethical and incompetent, running and and conducting business and operations on a horrible way, I went there to pick up my vehicle and when my vehicle was ready and clear out to be deliver to me, I spotted IAA personnel removing license plates from my vehicle, I Asked them to return those plates where they belong to, they refused to do so and told me, in a very rude and intimidating manner, that they would be handing my plates to the branch manager for me to deal with her about it. I talked by phone and from IAA facilities to the branch manager, (as she won't talk to me in person eventhough she is sitting there at her office under the same building) Cynthia Valenzuela, and she refused to return my plates to my private property which is my own vehicle, than she told me that she was going to call me back to let me know what she would do with my plates and after several hours that I had been waiting for her call at IAA facilities she never called me back so I decided to call her again to follow up with my plates situation as I needed to head back home and she told me that she would be disposing of my license plates, so I asked her on how would she be disposing of my license plates? she refused to answer my question by simply stating that she wouldn't disclose that to me. So she never returned my belongings. (my license plates) I'm shock on the way management IAA San Diego is running business and operations at this branch, I mean, you'll talk to them in English and they would talk back to you in spanish, before delivering vehicles to people, personnel would be rooting through vehicles trunks while looking around in suspicious way, like making sure they are not being seen and management keeping vehicles license plates and refusing to disclose as of how they would be disposing of them when license plates are sensitive legal instruments and this IAA branch is just few blocks from the border. Hope IAA corporate would be aware of of the way and how this branch is operating. read more

Need faster people in the office, or just a better system for checking in. If your picking up you'll be waiting in line for atleast a hour, on top of that you still have to wait on the loaders to load your cars. Pretty much only this location that is this bad from what I've experienced so my guess is the office people are just very slow. Hope they get it figured out cause this sucks. read more

This place is absolutely brutal. I've waited over an hour and 30 mins to retrieve my personal items from my vehicle. Nothing here moves. As in it might as well happen backwards that's how slow things get done here. This place makes the dmv looked like greased lighting. I'll probably end up leaving my items at this point as my time is more valuable then a few small personal items! read more

Purchasing the vehicle was an easy process but picking up . Waited about 2 hours and they would not bring out the vehicle even when the tow truck got there . Let's put it this way was the only person out there in line . Just me one person . Had to keep going inside to keep asking to call someone out there to help out . read more

HORRIBLE SERVICE !!! I was two hours waiting for a single car because they are not in order, they first deliver to their acquaintances read more

police report has been filed.. do not do not let your insurance company place your vehicle here with these thieves. they stole my subwoofer and my amp.. poor business ethics. "I.C.E" will be notified about this place read more

Down to earth one of my most favorite auction to go 2 one of the girls that works thier her name is lupita and boy she's awsome fast service great cars read more