Was great not even crowded when I went. People very friendly. Will go there again just here for…read morea couple weeks.

1 star for their drive-thru that is very close to one of my houses. However, I really disliked my…read morerecent experience with their teller to withdraw money. I didn't get her name but it was a Hispanic lady on the heavier side that looked like in her 30s, dark hair. She talked to me as if I was trying to use a card that wasn't mine. Started off the interaction with an attitude of not wanting to help me. Then asking if I had ever used my card before. Like what? Telling me if the ATM didn't accept the card then she can't either. I didn't even use their ATM that day. Another wtf? She passes over the money (no envelope) and receipt without saying a word and turns away. Made me feel uncomfortable. Felt like she didn't want to help me and/or was judging me. Maybe if I came in dressed nicely I would've been treated differently. I'm not returning to this branch again

How is this place 5 stars? Worst customer service I've experienced in my life! Had to come back…read morehere twice ! First time they said it would take over an hour to sign a safety deposit box and the second time took over an hour! Did not honor appointments, staff does not seem like they know what they are doing. Take your business elsewhere.

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

Thank you Aron for taking your time with my elderly father and walking him through all of the…read moreoptions to help his current dilemma. A class act. Give this guy a raise!

自從這裡是 Indy Mac Bank 我們就已經是他們的客戶. 後來變成 One West Bank 我們成為他們的 小 VIP. 當時的 staff 是我們最喜歡的. 各各都很 friendly…read more也都記住我們每一個人的名字，讓我覺得很 comfortable. 這一年來改成 First Citizens Bank 我又要滿滿的習慣. 以前的 staff 一個一個走了 換到別家銀行，very sad！新的 staff 也漸漸的讓我開始認識他們的面孔. 我希望有會説國語的 staff 感覺會比較親切. 也希望這裡能給我們大的 safety deposit box. Ryan 已經被 promoted 所以不在這分行了. 但我還是給 Ryan 5 stars 因為 he shows he cares about customer service.

The teller told me they had no new bills, but the person next to me was able to exchange multiple…read morestacks of them. They only offered me $2 bills after realizing I saw the exchange. How bizarre & frustrating and makes me question the teller's motives. Do better.

I had a print out of my dl from the dmv and a secondary ID and they would not cash my check even…read morethough it was a check issued from Wells Fargo

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

Chris Vang, client relationship consultant, was such a friendly and helpful banker. Unlike a…read moreneighboring US Bank (in Hacienda Heights) where I was told I could "apply online" he immediately offered services and displayed great customer service.

Sasha pan your the best thank you for helping me on opening a bank account your truly so nice thank…read moreyou and god bless you my friend

Super long line. They only have 2 tellers and when there is a problem with the two transactions…read moregoing on, they don't open another teller. So ridiculous. Waited 40 minutes just to withdraw money which I can't do in the atm because there's a maximum of $2000 per day.

I went to this branch today, 25Seo2025, and was helped by Mindy. She was very friendly,…read moreaccommodating, and efficient. She addressed all my concerns much to my delight. It was an excellent customer service! Bank of America is fortunate to have her in their team and Management should recognize Mindy accordingly. Kudos to her and this branch!!!

This is by far the best bank ever I am so glad I bank with this bank you get so many great perks…read moreand benefits banking with eagle community credit union you won't be disappointed.... Every one should be an eagle community credit union customer Bank with eagle 10 out of 10 highly recommend

Laura and Pauline are always smiles and extremely helpful every time I come to this branch. Also,…read morethey're very sweet to my son. The days I go without my son, they ask about him. I would highly recommend this particular branch to all my peers.

I had an appointment with banker Alex at noon time. Sole owner individual account became joint…read moreaccount. I confirmed with Alex and he said every thing keeps same. I went back to the branch to fix the mistake they made and was told an appointment needed . I have to come back another day to fix the mistakes they made, They don't deserve any star.

A number of years ago Chase Bank offered me Premier Checking because I was a military veteran. The…read moreadvantage of this checking is that the bank graciously offered me free checks. Now it seems that they have withdrawn that offer. Why? I am told it is the cost of paper. So it appears that Chase does not value or nor respect veterans for their contributions to our county. All because the cost of 80 checks increased a small amount and I guess it would seriously impact their profit margins. So with Chase it is money and profits first and service to veterans a distant second.

My sincere gratitude to express exceptional customer services provided by this location during my…read morerecent visit. It is rare to experience a high level of reception. Miss Irene, Wendy and Roselyn are unique persons and they handle our business uniquely.

I dont like to give negative reviews but the customer service Is so bad here!!! I only ever come to…read morethis location if I have NO OTHER OPTION. If I can give 1/2 star I would and that would be because they are processing my transaction. Every single time I come here it's only ever to make a deposit AND I always feel like I've been put through the ringer - they scrutinize your check like its no good. I mean c'mon - a simple deposit!!! I am putting my money in the bank not taking it out! The tellers are NEVER FRIENDLY AND THEY NEVER SMILE OR GREET YOU . This is why I rarely use this bank branch. I would rather drive all the way to the branch in Downtown LA which is over 30 miles away so that I can get better service - the Downtown LA branch GIVES GREAT SERVICE, ALWAYS ALWAYS ALWAYS TREAT YOU WITH RESPECT AND A VALUED CUSTOMER from the Manager (shout out to Sherry) to the tellers. This City of Industry location gets 2 thumbs down . Go to a different branch if you have a choice.