A number of years ago Chase Bank offered me Premier Checking because I was a military veteran. The advantage of this checking is that the bank graciously offered me free checks. Now it seems that they have withdrawn that offer. Why? I am told it is the cost of paper. So it appears that Chase does not value or nor respect veterans for their contributions to our county. All because the cost of 80 checks increased a small amount and I guess it would seriously impact their profit margins. So with Chase it is money and profits first and service to veterans a distant second. read more

I had an appointment with banker Alex at noon time. Sole owner individual account became joint account. I confirmed with Alex and he said every thing keeps same. I went back to the branch to fix the mistake they made and was told an appointment needed . I have to come back another day to fix the mistakes they made, They don't deserve any star. read more

Date 09/30/2024 A WASTE OF GAS I arrived at this bank around 4:20pm to get a notary but the papers I provided were blurry which the banker Alex said I needed to reprint them which was fine. I asked before leaving if they close at 5:00pm on the dot or a little before 5:00pm he said if I make it by 5pm I'm good. I went to reprint clear copies and came back and arrived at 4:40pm to the bank and Alex and another banker dismissed me and said to come back tomorrow. That was a slap to the face the employees there literally could have said that from the beginning instead of wasting my gas and time. Honestly that was really rude and disappointing. read more

Got scammed twice at this branch. Made a large cash deposit and after counting it twice, I handed over to the teller. she took it to the counting machine and came back saying I have 1 less bill. That's a $100 bill. That's $200.00 they have scammed me to date. The first time I wasn't it was me or the bank mistake so I let it slide. 2nd time was definitely not my mistake. I closing all my account and taking my business to a different bank. read more

#1-Please restructure your parking. #2-Parking is a complete nightmare Chase, And you know it. I get so stressed out just having to go their and I am a disable senior. Its way too confined it's like a tiny mouse maze with huge cars & trucks trying to pull in & out. The way you built it you have the drive through exiting with customers not knowing to turn Left or right because you can't go straight into cars parked directly in front. There backing out at same time while customers trying to pull in coming from left right & the other right exiting towards fire dept. I've seen bumper accidents and I'm sure more serious ones because whom ever built that parking lot absolutely didn't know what they were doing. On top off no marked lines for us pedestrians to walk after we park! Especially having to dodge cars coming out of that drive through Bottom line fix it or move to another location. Your "Chase for Gods Sake's you can afford it. Your going to loose a-lot of customers at that location if you haven't already. #3-Outside ATM'S are always filthy dirty along with graffiti. #4-You need to stay open after 5 pm no one gets off work until 6pm they can't get there in time to do inside banking. Saturdays stay open until 5-6. #5-And why don't you have more convenient locations? At least ATM You don't have any in La Puente I know that. You should be in markets, commercial parking lots ect. FOR YOUR CUSTOMERS CONVENIENCE! But now that I'm writing this review you obviously really don't care. #-6 You need to hire a professional Security Guard as well to be out in that parking lot especially at night it is NOT safe. #7- Your Handicap Parking is way to the right it's too far. There Should be a few accessible spaces directly in front of entrance door. #8-You only have 1 drive thru... and usually it's "out of order especially Fri-Sat-Sun nights. Or daytime there's 20 cars in that drive thru. And to be honest I think after having to write this review and think about your all around customer service meaning when I have to call just to get the run around or the lack off Banking offers I think I'm going to change banks now. Not that you care but I don't either I can open another account elsewhere in 10 minutes on my phone. I haven't been happy or satisfied with your Bank, or locations or lack there of in over 5 years. I wish now I hadn't transferred from the other "WELL known bank that I was with for 30+ years. Well for me it's Time for a change. Oh and on a personal note I don't think you know the power Yelp has over businesses. When people are looking to open an account they usually check their Yelp reviews first. So peeps start leaving your reviews on this location. It's more important then you know. And if you choose to respond to my truthful review, first just know I am a retired Property Manager that specialized in Rehabbing properties "including parking areas all over La & Orange County and I am very well versed in Customer Service as well. So I suggest you don't try and have any debates with me on your issues you know you have and haven't done anything about. Not interested in your robotic apologies either. read more

I am a loyal customer with Chase for over 15 years since college, I've been having great experience with Chase and Chase has been the only personal and business bank so far. But today my personal banking experience in La Puente branch was very heart breaking. Here is my story, thank you for spend time to read it through. So I tried to wire my money last Friday (2/25) in one of the Chino Hills branch because I am buying a house I like a lot and try to beat all other offers, but the banker made a mistake so the wire didn't go through. I went to Azusa chase branch today to solve it, banker Samuel Sun was very patient and he apologized to me about the other banker's mistake and tried to help me out, and even wanted return the wire transfer fee since it wasn't my mistake. But there was a system issue at Azusa branch and they couldn't issue the wire. Samuel suggested to try the nearest La Puente or Walnut branch since it was almost 4 pm, and i really need this wire issued before the end of day today. I arrived La Puente branch before 4 pm and there was no line at all. When I entered the lobby and explained what i want to do, banker Ana L.Arguete (ID: 723909) responded very rudely that she said "we can't help you here, you must go back to Chino Hills branch". Then I asked her why the Azusa branch said they can help me without me going back to Chino Hills branch but due to system issue they couldn't do it today. She responded, "then you just should go back to Azusa branch, why you come here, our system is down too and we can't do it". The whole time she was VERY rude and impatient, no sign of any customer service at all. (I suggest if you guys can check the surveillance video about how she works, it's a very very bad example about Chase' customer service that I never had before) Then I requested to see the manager on site, she responded, "manager is very busy and he doesn't have time to see you". I didn't want to waste my time to argue so I just simply asked for manager's information that i can reach out afterwards. She said, "no, i don't have any contact information for you". I exited the lobby and went to Walnut branch due to it's close to 5 pm and Sophie Hao from Walnut branch helped me with my wire transfer there. The experience I had today from La Puente branch was an example of unprofessional, rude, impatient customer service. This totally ruin my day and only due to her attitude to Chase customer, and I don't even know how many others out there had the same experience like I had. I am really appreciate all the hard work from Chase during this COVID 19 hard time. But people who can keep their job should have a good positive attitude about their customer service. Thank you Elizabeth for spending some time reading my experience today and hope you can have a wonderful rest of your week. Best read more

Chase Bank - A VERY rude banker - Banks & Credit Unions Near Me - La Puente, California

Kind of tight parking. However very convenient with lots of outdoor ATMs to help you get in and out. Wish there was a drive thru ATM though.

Gotta be one of the most under staffed branch's well I can't even say that because there was employees just greeting you walking about I didn't get it. Left came to industry Branch by puente hills mall. Much better. Drive the extra ten mins and thank me later. read more

Javier is a lousy banker ! Avoid Javier for your banking needs my friends... Bank overall is great Just this one guy No bueno read more

I'm am tired of chase banks branches closing at 2 pm on Saturdays!! I work and needed to talk to banker and deposit transactions and closed read more

Went in this morning to cash a 91 dollar check. The teller said there would be a 10 dollar fee so I asked if it could be waived. She said no so I asked for a manager. Manager came up and told me there was nothing she can do. So I left. Ended up at the chase on Lemon in Walnut and they waived the fee without hesitation. After reading the other reviews, this is the worst chase bank ever. read more

I have always appreciated Chase and have found their banking practices to be excellent. Today, I am sorely disappointed. I came into the bank last week to open 529 plans for my children. I was told to return today and see their Financial Advisor, Miguel Rodriguez. I rearranged my day, took off several hours early to ensure I was here at the appointed time, only to discover that Miguel was not here nor was there a record of my appointment. This is absolutely unacceptable. If I cannot trust someone to be present at our appointment, how am I to trust them with my children's financial future? Not only will I take my business elsewhere, I will also be sure to share this with the parents who had asked me to get information for them as well. They lost my business, the potential business of my colleagues and the future business (I.e home loans) I had intended. All of that with the failure to appear. read more

Wow the parking situation is crazy on Saturday. People giving each other the evil eye. I was still waiting for my mom to get settled in her seat, the driver who's waiting for the spot was pretty much drumming her fingers on the steering wheel. And I swear the tires screeched as she drove to park. Wooh! Anyhoo, customer service here must be really great ( I wouldn't know coz we only use the ATM ) as the people come in droves. Or it might just be the only bank in the area. Either way I wouldn't be caught dead coming here on the weekend again. read more

When I first heard they where going to put robots inside the bank I cautious. Turns out humans hate robots!!! They rather trust a live person to do their transaction. Yea atms are usefull, but If a person is willing to stand in line for, hmm I don't know 25+ minutes, they must really not want to deal with an atm; and atm they can use outside. Open the old windows back up. Get rid of your indoor roobots!! Thanks read more

Chase Bank - This is how long you'll wait in line. Due to them having only two windows open. - Banks & Credit Unions Near Me - La Puente, California

Would not reccomend this banking branch. I was a victim of fraud and now they will not let me open a new account with them at all. I find it very insulting that I am being blamed for something that was NOT my doing or my fault. Would give it NO stars if it were possible. read more

Probably the closest Chase Bank near me so of course this location is a frequent stop for me. I've only had to go inside a few times but whenever I did staff was always friendly and welcoming. Though the lines inside and out might seem long, people pretty much get in and get out without creating a fuss. Since Chase is almost a weekly stop for me the only complaint I would have is the loiterers. I would think Chase would take more initiative to remove people like this from the premises. About 8/10 times there is always someone lingering around the outdoor ATM machines either trying to sell you something or asking for money. I understand Chase cannot control what happens after hours however they are even lingering during normal working hours. Its definitely an uncomfortable situation when you have strangers right behind you as your trying to finish your transaction. Taking note if you take out money then once you turn around they are bugging to sell or looking for handouts. Other than that this is a great bank. Busy but quick turnaround to do what you need to do. read more

I usually never have a hard time making deposits or if I have any questions or concerns I usually get the help I need from a teller but this branch has the worse customer service I've ever experienced. I walked in yesterday trying to cash my payroll check the lady said she couldn't cash it and said because it was from a different bank. This is the first time I've ever heard this , I have had chase for a longggg time and never had this issue especially my payroll check! This woman was lazy and wanted to just hand me the check back and told me to go somewhere else . She has no customer service experience , I will never come into this chase ever again. They really need to be Careful who they hire or they will lose a lot of local customers . read more

The worst bank ever, bad customer service. 1 million question feom 20 different ppl. All to un block card. My is 77 yrs old and give her the runaround. Get ur shit togetther texting how shes not sabby on tech. read more

I came in on a Saturday to open an account. It's 3:15, and the bank closes at 4pm. A representative who checked us in states she'll have to speak to a manager since it couldn't be done in 45 min, even though I spoke to a gentleman earlier at 2:30pm and he said it's fine come on in. After speaking to a female coworker, she walks to another coworker and she informs us that they couldn't do it. Really? How hard is it to open an account? I guess Chase doesn't want business and doesn't believe in customer service. read more

This chase is in a very bad property location , no natural flow to the business what so ever . One way entrance no way out . The employees just stand there and watch , as people come to America and plop themselves in front of banks pan handling. It very uncomfortable , especially when people are rude . We had a storm on 2/17 , the parking lot was flooded from the front to the side of the building. The water was above the ankles, I can see people parking further away. Some didn't care . Bottom line this location is no good . read more

This bank is the stupidest bank in the world. NEVER go here! save your self the trouble. I wrote someone a check who banked here, and it they put it on hold because my friend account is new. After a week, they automatically close his account. Not only that, they said it will take 10 business days to mail him back his fun. All this without providing a reason of why they close his account. In addition, the service is Super horrible. I encourage all of you to close all your accounts with them. read more

ZERO Stars !!! Whomever came up with idea with putting ATM's inside the bank is SO NOT A GENIUS (for lack of a general word). The lines are now 10x longer and employees waste time asking everyone in line what there "business" is, instead of, getting behind the counter and assisting. There is NO MORE than 2 tellers available at any given time. NO more separate business line either. Just dumb dumb dumb dumb read more

How can anyone bank at this Chase bank. Came to cash a check and there is only 3 teller Windows and two tellers working. Customers getting agitated because of the long 40 min wait time. This is horrible and no bank attendant to help make things move quicker. read more

Chase Bank - Banks & Credit Unions Near Me - La Puente, California

Worst customer service chase I've been before, I've been waiting over 1 hour. I checked in can't even help me at all. I give 0 star

Everyone's unhappy and it's payday!!! I guess because Chase is making them wait for their TGIF moments! I've been here twice now and the line was just as long the first time. 30 minutes! Don't stop here if you don't have Time to Kill! Go to the branch at Azusa. There's never a wait there! read more

Came in to open and account and Was told have u ever gone to a store and u see a sign no shirt no shoes no service well pretty much the same here we have the right to refuse service to anyone totally disappointed had been a customer since 2015 and had my account closed recently for no reason couldn't even get an explanation why 3 months later I received a check from chase finally returning the money I had in my account when it was closed I decided to return to try to re establish business and was basically told my money was no good there with out any explanation other than no shirt no shoes no service and let me tell u I had a shirt and shoes on totally disappointed with this bank I don't recommend it to anybody. read more

I hear this is the busiest Chase branch in southern California. I couldn't agree more. They're always busy of open and it's practically impossible to get parking during business hours. However, that is a sign of a great location ans great customer service, and for that they get 5 stars from me. read more

I came in today for a simple ask of increasing my daily atm withdrawl limit. I saw representative Belsi and I have to say that over all my years of banking experience and dealing with bank representatives, I've never met anyone who truly is "customer" driven. With some rare issue in my case she fought for me, took her time spoke to all the people she could, to try and understand why the automatically given limits on all total checking accounts where not applied to mine. She truly did an amazing job and I am happy and grateful to have had her on my side. read more

Went into the branch today and dealt with ana argueta. Came in to cash a check like I normally do every other week at this branch. Today however there was an issue. She had told me they cannot cash my check. When I asked for it the reason she simply said to call the people who wrote the check and they will know. Of course the person who wrote the check did not know. She would not talk to them on the phone because she was not sure if it was the person on the account. They told her on speakerphone they will give her whatever information she needs to verify the account including their phone number which I was calling. She told me that chase bank no longer cashes checks for non-customers. At that point I asked her if I can open an account. She told me Chase is currently not opening new accounts and I need to leave. I asked her for her name which she replied no and for me to leave. Refused to leave until she gave me her business card. Needless to say that was really bad customer service coming from what she claimed to be the branch manager. read more

I wish I could give zero stars. I called earlier in the day to do a simple currency exchange. Asked all the questions. After coming here and waiting in a long line (2 people working the till with a line that nearly wraps around the building and a 3rd person working without the till open) for nearly an hour, I go up and they deny my request. Waste of time. Shitty company. read more

This is the worst customer service ever!!! People walk in and no one assist or guides them!! They have replaced people with machines!!! There is 50 people in line and two tellers are open.... read more

Chase Bank - Banks & Credit Unions Near Me - La Puente, California

All I am asking for is a paper that shows how much interest I paid on a car loan. Chase has not sent it to me. I called them and they sent me the wrong paper. I went in person and they never sent anything. They have been unresponsive and definitely don't care about their customers unless they are giving them interest, late fees, minimum balance fees, transfer fees, inactive account fees, transaction fees, or overdraft fees. You have been the least helpful people ever. Let's see if small claims court motivates you enough to send me that. read more

As a new customer, you expect a little more welcoming. I bank with Wells Fargo, never had an issue with them. I had to switch my teens accounts because Wells Fargo does not offer a college account. I took my 17 year to open up a new account since he just graduated and is heading to college. The guy that helped us was very rude, didn't catch his name (tall, skinny Asian male) he made us feel like we need their business and chase does not need us. He was rushing because it was closing time... I felt like I was talking to a robot! His customer service is really bad, and he's representing Chase. It doesn't not matter if you have $25.00 to deposit or $10,000 to a new Acct. As a customer service rep you treat them both with the same respect and make them feel welcomed. First & last time I will be coming to this chase read more

I lost my debit and the idiot who helped me put standard shipping on my cArd I been waiting 5 days no money I'm hungry asf! I thought this Asian guy with glasses would be smart enough to put fast shipping !! read more

Really bad service. We were told we had some missing documents and that all our information would be saved for when we came back. I get it it was our fault for not having all our documents in order but don't lie to us saying that all our info would be saved so that when we came back we wouldn't have to wait so long.. this bank is deceiving the want your business and will lie through their teeth to earn it. Be aware of Valeria one of the personal bankers at this location she's the one who pulled the wool over our heads. read more

How can you never answer any calls ? Good luck trying to get anyone on the phone here , they transfer & hang up on you constantly. It's ridiculous. read more

My 96 year old grandmother loves playing bingo so she wanted to stop at this bank to get rolls of quarters after lunch. In my head I was thinking the line was going to be long and sure enough as we stepped in the door I saw a line. I looked over to my grandmother and asked if she wanted to come back later since she's not able to stand for long periods of time and before she could answer we were greeted by a friendly staff member named Jose. He said he'd be able to help us and we wouldn't have to wait in line. It took him about two minutes to bring my grandmother her quarters. My grandmother and I were so grateful for his quick and excellent customer service. Thank you Jose! read more

Out of all the Chase Branches I've been to, this one has the worst customer service! I was there today to set up the pin for the safety deposit box. My name was the last one on the sheet. The person before me was served right away. I sat there for 30 minutes. The woman named 'diane' was walking around, trying to be friendly to all the customers who were in line. She came over and moved the sheet that had my name on it. After 30 minutes, a guy came over and called someone else. So I told them my name was on the other sheet, which they could not find. They guy gave me an attitude and go, 'I guess I can help her first...' WHAT THE HELL?! It took the guy FIVE minutes to set up the code. He was RUDE!! Kept on asking me if that's the only thing I need.I had to repeat myself three times that I do need to get to the safe. oh. It doesn't end there. After I got to the safe, the guy said that Diane will help me when I am done. Guess what?! She was 'too busy' checking on everyone else. I was PISSED!!! I actually called back and talked to one of the managers. She was very apologetic. But honestly, it's not the first time I experience long wait time... Most of the time, I had to wait really long to access the safety deposit box (while the workers there are chatting and laughing...) If you have another Branch close to you, or if you look really young, don't come to this one. I am gonna start looking for another branch with the safety deposit box... read more

I walked into the bank on Saturday and it was packed with customers. The teller was so friendly and showed genuine concern regarding two fees charged onto my account. She recommended for me to talk to a banker. I waited for 45 minutes but I understood because most of the employees were busy. Finally a banker came out, Mr. Morgan, shake my hand, examined my account over the computer, resolved everything in less than eight minutes. Fantastic service! read more

Horrible service. I wish I could give it zero stars. There was a line of over 20 people and no one was there to greet or help us, half way through the line they tell us we need to put our name to do a wire. Over 30 minutes to do a wire and they still charged us the fee. Lisbet was a total b**** didn't care about time wasted or tried to help us. Such an annoying experience. Im sorry your understaffed because you only have 2 tellers and a bunch of a atm machines. This is what happens when you try to replace tellers with atm machines. read more