I have my road test there. The examiner failed me for no main reason. In the starting she said she'll not say me to do anything that will break laws and then while the test she said me to pullover and do reverse driving, there was no fire hydrant, not any of the no-parking sign. and she failed me saying that there was illegal reverse driving there. I don't understand why there was illegal to reverse dive there. I don't get why she failed me. There was no such main reason. The examiner there was not that good from my exprience. read more

They're good at taking money but when you're in an accident why you're not at fault, they keep screwing you up. They don't even respond to your messages and take it vantage of their power. read more

Here is how it works: two groups of people; those that made appointments and those didn't. When you arrive, you get in a line to get in the building. Next you proceed into the building and speak to the receptionist. Here I am 10 mins early for my appointment. I go to the reception then she gives me a ticket to wait. Interesting how this system "works". Waited for 30 mins with all those who made no appointments despite actual service took only 10 mins. All in all it took 20mins longer than described on the website due to all those who decided to try their luck. God only knows why ICBC allows this madness. What sorcery planning is this? Would it make sense if ICBC only allowed booked appointments instead of an unknowable number of people trying their luck on the same day? read more

I made an appointment recently with this branch of ICBC to renew my 'BC Services' and 'BC Identification' cards. Updating my accounts via a personal appointment was a first time experience for me. The agent talked to on the phone, advised me to arrive at least 10 minutes before my appointment time, and said the whole procedure should only take about 10 minutes to complete. I arrived (with daughter driver) at the office yesterday, about 12 minutes ahead of my appointment time, and was checked through Reception in very short order. In about 5 minutes, my client number appeared on the activity board screen, and I was off to the designated service counter to complete my transaction. The customer service received there was very friendly and efficient, and the actual exchange process so quick and easy. I was totally finished (including photo), and heading outside back to the car just 2 minutes after my actual designated appointment time!! My thanks to everyone involved. I was sure impressed by how efficiently everything had been handled - what a positive experience it had been. It was definitely the subject of conversation between daughter and I on the drive back home. read more

when I passed the road test, in one time when i leaving to high way, the instructor told me "speed up and change lanes" (at that time I was on the acceleration line), I said that is very dangerous, there were 2 cars on that lane that were driving at a speed of 70 -80 km/h (my speed is 40), I reduced the speed to 30 km/h and safely changed lanes, at the end of the exam, the inspector said that I failed the exam because of this situation, I had to give gas to the floor and rebuild . I'm not saying that this is bad for my car, but what he said was a dangerous maneuver, a risk to the health for me for him and the other two cars. Is safety not first in place? read more

I booked an appointment online but when I went to the appointment, the line up just to check in was all across the building, at one point a staff person told all the people behind us to move outside so they had to wait in the hot sun (34 that day) which is unacceptable, how many would have been prepared with hat/sunscreen or what about the mere fact of the uncomfortableness of the heat alone?? When it was my turn after a 20 min wait they could not find my appointment I told the reception person I had a confirmation window pop up confirming the day /time. She kept looking but couldnt find it so I was told to go home and make another appontment online. Seriously. I asked so how do I know that if I repeat this procedure the same thing won't happen because obviously there's a glitch in your system. She said the only way is to rebook online. So I tired that and got a pop up saying I have exceeded the amount of times I can book an appointment!!!! This made no sense to me as I had only booked the one appointment they could not find! I try a few days later and was able to book an appointment online however when it confirmed it was for a very different date then the one I had selected. I did try calling the number listed for this location of ICBC and its endless recordings of how to book online lol But I thought what if this is happening to persons with disabilities like depression and/or anxiety, panic disorders etc. How could thye possible cope with such a totally dysfunctional system? ICBC needs to drastically improve their dysfunctional system and greatly improve their customer service experience. There is no excuse for any of this. read more

I went to apply for a replacement BC driver license at the Port Coquitlam, Claim Centre, 1930 Oxford Connector V3C 0A4 on Thursday, April 22, 2021 at 9:00 AM I was looked after by 3 staff members, two men, and one lady. I only got the name of one of them, George. All of them were nice and smiling most of the time when talking to me, one of the men, named George was especially nice. Being kindly looked after made the stressful process a lot more bearable. They are our valuable employees! George Ho #112 2990 Princess Crescent, Coq. V3B 7R3 read more

Pretty good system, just be ready to wait! Was here to renew my license. Waited outside for 15 minutes before doors opened and another 30 minutes inside. I was 3rd in line outside I thought this would be quick and easy. Im glad I came before it opened because this place was packed by 9am. read more

Decent service but not as good as the one in Langley because it's much busier. The one at Metrotown is passable too. Otherwise, the system itself is great. I passed my L in Langley and N (class 7) at this ICBC and will hopefully pass full license (class 5) sometimes soon or after at this location too. Very long wait tho read more

Went here a few months ago for a replacement license after my wallet was stolen. The lady at the counter was a complete SOUR, rude B*TCH! I am a very polite 20-something year old. Obviously not too happy about having to get all of my things replaced after being stolen.....but i wasnt showing my pain.....fast forward 2 months to when my interim license is two days away from expiry....still have not received anything in the mail. I just got off the phone with an icbc rep from that location and she said that my new license wasnt mailed because i have a pending ticket.....due at the end of october....my interim expires on Oct 5th. How would I have known this was preventing me from recieving my license? Maybe if the woman at the desk when i intially went had done her job to standard, I would be aware of this. Very unhappy.... read more

I checked ICBC on line and it said open Saturdays, I drive to the office to renew my license and find it's closed! Was pissed off. Bought two pair of shoes and felt much better. Would be nice if the fixed this error. read more

I went to ICBC today for my Class 7 road test and it was a great experience! The place is very clean and very new. The registration process very efficient and smooth. My examiner arrived on time and she was very friendly. She made me feel very comfortable and it helped me to focus on the road. Right from the start, she explained about the process very thoroughly. After the test, she explained thoroughly about my performance and the restrictions on the class 7 license. I am very impressed by the professionalism and the efficiency of the staff at this location. Thank you so much! read more

If you fail a driving test here, you also get yelled at, and made to feel there is no room for improvement. What happened to being instructing and encouraging? Instilling fear is the only thing ICBC knows. read more

Got a call as was told I hit another vehicle and that the adjuster watched me do it on a video. Fast forward a week I find out that icbc didn't have the capability to watch the file type and had to send it out. Sure enough wasn't me. Why is it ok for icbc to lie? Made a formal complaint just to be jerked around with " she is very sorry" read more

Those who live in Vancouver/Surrey/Langley are been suggested to appear for their Road Test at Port Coquitlam, my experience, examiners are genuine, and take correct decisions. read more

This was a one time thing so far, I have had better days here, but I'm sure your road test isn't supposed to have your instructor within 5 minutes of the test grabbing your wheel, steering you into the opposite lane and yelling at you to pass a bicycle (which was in the middle of the road with a double solid yellow line which you'd think no passing, AND the only way to pass was to go over 30 in a 30 zone) or to have them shove their face in yours and continuously ask "Are you okay? Is something wrong with you?! You're making so many mistakes, and you're so quiet, NORMAL people would have mellowed down by now!" It made me way more nervous and self conscious than I was to begin with. I'm obviously not going to be upbeat for you if I don't want to be, I just want to do my test and go home. Have you ever considered maybe adjusting my posture in my chair doesn't mean there's something wrong with me? Thanks for that lovely experience though, I'll be sure to request someone more professional next time. read more

Examiners at ICBC are lairs. I chose a different testing center for my fourth test and passed. This center is corrupt. I have been failed for not doing enough "right shoulder checks" at right turns. Which I say is complete nonsense. The examiners tend to look around whilst 'examining' and when you come to a right turn they ask you to do usually they are looking right and dont notice when you are doing your shoulder check. Because they are not looking at you of course. Also they are petty with speed in a school or playground zone. 2 Km above the limit and its a fatal flaw, not allowing for any speed fluctuation. I believe you really should be going the 30km limit in these zones, so I'm not so distressed about how adamant they are about this. But in all seriousness its a bit overly done. I also have this feeling that ICBC personnel are pressured to fail a certain amount of applicants for road tests as a quota. This is corrupt practice. I think we should have cameras brought with us for disputing the claims examiners make. Examiners can make errors and lie, but cameras capture the objective truth. Stop dicking people around ICBC and staff! read more