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ICC Mobile Detailing

5.0 (7 reviews)
Open 7:30 am - 7:00 pm

Services - ICC Mobile Detailing

Auto paint correction

Paint and exterior protection

Auto bug and sap removal

3 More Services

Car wash

Protection

Handwashing

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Hui Car Share

Hui Car Share

3.1
(142 reviews)

BEWARE!!! Driver…read morebeware when using Hui in Hawaii. Today, Oahu was under an extreme flash flood warning and Route 83 was completely shut down in both directions by the Honolulu Police Department due to unsafe conditions. We sat in standstill traffic for nearly two hours before officers forced everyone to turn around. We then had to drive completely around the island, sitting in another several hours of traffic just trying to safely get back to Waikiki. I contacted Hui immediately to explain the situation and ask for flexibility on our return time since this was clearly an emergency situation and completely outside of our control. After waiting on hold for 45 minutes to finally reach an agent, I was told that even a police-mandated road closure and severe flash flooding "is not their problem" and that I would still be charged additional fees if the car was returned late. Let that sink in. An active natural disaster, closed highways, and police forcing drivers to turn around apparently do not qualify for any level of customer accommodation. The lack of empathy and customer service was honestly shocking. Emergencies happen, especially in Hawaii where weather and road closures can change rapidly. Most reasonable companies understand that safety should come first. Hui apparently does not. If you choose to use this service while visiting Hawaii, just understand that if an act of God happens, you may still be fully on the hook financially no matter the circumstances.

I used their service on two separate occasions…read more The first wasn't horrible. I found the car fast, by accident. The car was in good condition and fully fueled. First issue was with the car talking at me. It would say "speeding violation" when I went two miles over the speed limit. I called customer support and asked why it was talking at me. They explained that I would not be charged extra or reported. The car was just trying to keep me safe by letting me know what I was doing wrong. So I tested it. If I was in a higher speed limit area like the highway, it would alert me when I was barely going over the speed limit. If I was going 40+ in a 25, no alert. The glare off my glasses would freak the camera watching out and tell me I was distracted, even when looking straight ahead. Somehow no one thought about how distracting it is to be told you're doing something wrong over and over again when you're in the flow of traffic or dealing with heavy traffic. Seeing that distracted drivers are the cause of many accidents it's wild that this feature is thought to be a good idea. The second time I used the service was far worse. I did the same thing I did before based on the texts and emails. I didn't find the car as easy because the txts and emails never told me exactly where the car was nor did they say make sure to look in the app for detailed locations. Took me awhile to figure out I was the idiot and their over abundance of messages weren't designed to help me just to distract me. The car had two dents and scrapes on either side of the front bumper. In trying to notate this damage they only allow you to upload two pictures even those they ask for four pictures, two for each damaged areas. And they don't allow you to catalog them as both dents and scrapes you have to pic one or the other. From a legal standpoint if you are going to differentiate those two types of damage then they should allow us to notate all issues not just one or the other. Once driving this car's camera was placed on the windshield conveniently so that it would mess with your sight lines and ability to reach some signs. This cars alert system was far more sensitive and inconsistent than the first car. I'd had between 3-5 car lengths between me and the car in front of me and no one behind and the car would tell me that I was tailgating. Then I might have no one in front of me and someone would get behind me and it would say tailgating. When parking it would tell me I was distracted. And in the flow of traffic it would say speed violation over and over again. I reserved the car till 2p. More than enough time under normal conditions. Knowing I could always extend it. Turns out they don't tell you if anyone has it reserved after you and it won't let you extend it in that event. We got caught on the north shore with no service and crazy traffic because of a surf competition that day. By the time we had service we could not extend a they told us we'd be charged a lot more if the people next tried to start their reservation before we got back. Telling me I had to get to the Waikiki in less than an hour. But to drive safe. Which I said pick one because I can't do both. Multiple messages should have been send via sms, which I can get via satellite even with no service, that the car was booked immediately after my reservation. The most obnoxious issue to me was the car had on a low tire light. The tires looked fine but the car didn't have a tire gauge to check. I called in to ask if they wanted me to take the car to get serviced or if this was any kind of an issue. They said it was up to me and if I wanted to take it to a gas station it was my call. I did go to a gas station and their machine was broken. I drove over a mile to get there. The car seemed okay and since they clearly didn't care for the car or my safety I decided it was up to me and drove off to my appointment. Having the skills to drive a car with a blowout in the worse case made me feel like I could take the risk. Would I want my family or friends to take that risk, NO. The fact that they didn't care or know why to do I find appalling. This company needs to take what I said here constructively and fix their issues. Or they need to go out of business before they kill someone.

ICC Mobile Detailing - auto_detailing - Updated June 2026

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