as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!

Worst place to get glasses, contacts, or an eye exam. I wanted to give a local place my business…read moreinstead of going to WalMart. When I called to schedule the exam they asked for my insurance, I told them I don't have eye coverage that I would just pay the full cost up front. After the exam I saw a pair of glasses with a sticker price of $150 dollars. I sat down with the secretary to purchase them, and after she filled out the form the final cost for the glasses was almost $800. I told her never mind I'd just go with the contacts which they said were $68, I said fine. Then they give me a cost for double that (two boxes) plus about $150 for the eye exam. I know contacts are cheaper online so I declined those as well, and said I'll just pay for the exam (last time I went to Walmart and got the exam and contacts for about $150). They again asked me for my insurance, I told them I don't have eye coverage and I'd just pay the total now. They ran my card for the total. Three weeks later I get a call from the office asking for my insurance. At this point I realize what type of bad business this company does. I told her "I already paid the total why would you need my insurance", and she was like a broken record "we just need your insurance to bill them it's probably covered" and I'm like "I don't owe you any money?!" She says ok and next thing I know I get a bill in the mail for almost another $150. So almost $300 just for an eye exam. (The average price for an eye exam is under $100). This is a business that preys on probably an older customer base who don't know there are much cheaper and equally good alternatives.

Tricia Vance is an awesome doctor with a wonderful, friendly personality. My husband and I have…read morebeen patients for years now and would not go anywhere else.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.

Lakewood Vision Center has been my go to for eye exams and glasses for as long as I can remember…read more Dr. Ross is very meticulous when figuring out my prescription. Some frames aren't made to hold my trifocal and strong prescription lenses. Colleen is very good at explaining my options and helping to find the best frames to fit my face and lenses. She is very kind and thorough, ensuring that my glasses fit perfectly. I wouldn't pick frames without her. Lakewood Vision Center will always be my number one choice for all things eye related.

My wife has always worn glasses and have always trusted Dr Ross and her exams to keep up with a…read morechanging prescription. I on the other hand have never worn glasses but as i hit my mid 60s things are changing and Dr Ross always looks at my eyes health moving into retirement . Can't say enough about the customer service provided by Colleen always friendly and helpful and works with us to navigate the complicated insurance that is a headache for us to figure out . Thank you for everything. Frank F

Even with an extremely early appointment, Jenn at the front desk was smiling and efficient…read more Danielle in Pre-Op was very calming and made me feel relaxed. And Dr. Craven took great care of me, as he has for about 30 years. Great staff, comfortable waiting room and easy to park. Many thanks!

I ordered glasses and they told me they would be ready in about two weeks. It's now been almlost 6…read moreweeks and I still haven't received my glasses! Never again!!!

Great staff and doctors. Friendly and knowledgeable. Never have to wait long in waiting room…read more Caring.

Trying to schedule my mother in law an appointment for double cataract surgery, where I preceded to…read moretell the front desk I had trouble trying to schedule with OPI in Mentor, and I got a new referral for Kellis. In the midst of trying to get a date scheduled, she puts me on hold...for about 5-7 minutes to where she gets back on the phone and says their computer went down and can't schedule my mother in law because of downed computers. I said okay that's fine. When they come back up please just schedule my mother in law your first available appointment no matter when and I would get her there. She says okay no problem. I get no call back, so next day I call back to which I'm told they will not schedule my mother in law and my only option was to be sent to the office manager to know why?!?!? I'm not stupid.... The first call was her putting me on hold to call OPI to figure out what why it was so hard to schedule and I got black balled from scheduling with them.... How insanely unprofessional and actually illegal... HIPPA VIOLATION if I ever saw one... I wasn't even going to be the patient, I am my mother in law's caregiver so I schedule ALL her medical appointments...mind you with no problem! I filed a complaint with the Medical Board. Bunch of caddy, unprofessional people. Wouldn't trust them to do anything... don't go here! Ended up going 45 minutes in the opposite direction and was able to schedule her within 5 minutes with manners, respect and professionalism.

This practice is a factory for geriatric patients with retinal problems. The doctor put the wrong…read morereason for my coming in the portal report, he was not up to date on recent concussion research with retinal problems and he was visibly rushed as was the staff to get the large number of patients in the waiting room through their visits. My problems had all started occurring 3 - 5 months after a life threatening concussion from a semi truck accident, but the doctor had no interest in the change in my eyes from before the accident. I was a youthful, physically active 65 year old with excellent vision before the accident occurred, but in this practice I was treated as if "old cattle." One women in the center waiting room, said, "Honey, to them you are over 65 and an old person and you will be treated as such." I kept hearing her statement in my mind with the doctor's dismissive attitude towards me and rush so that important facts were never discussed. I would not recommend this practice. Staff were rushed with patients and the culture was not one of respect towards the patients, but rather contempt. I have been to a number of doctors after the speeding semi crashed into my car, but have never had a negative experience like this.

I have been getting eye treatments by Dr. Miller at his Lorain, OH location for over 2 years. I am…read moremost pleased with his professionalism and knowledge of my needs regarding my vision. Our eyes are most important and he takes great care in acknowledging that in how he really "ministers" to our needs. When in the waiting room, other patients share the same comfort level regarding his "chair-side" manner. . His nurses and receptionists are always positive and encouraging. I receive calls from the office days after my treatments, reassuring me that they have my health interests at heart. It is so refreshing to have this kind of rapport with my medical provider. I share my positive interactions with many people I see along the way. One lady was also a patient from Lorain, and we shared our great experiences as we checked out in the grocery line. It is so refreshing when I find that I am not the only one with good vibes in such a time as now!

Dr. Coney preformed several surgeries to my right eye after my retina detached. He is the greatest…read moreand would highly recommend him. He explains things and is extremely knowledgeable.

AMAZING !!! Husband had complications when the VA performed cataract surgery in April 2016. He…read morewas admitted to the hospital after surgery because of hemorrhaging and intense pressure. His case was transferred to Dr. Coney when an exam found that my husband could NOT see a hand in front of his face less than 6 inches away. Everything was dark, he was blind in that eye. Within days Dr. Coney performed surgical repair. At the 3 month appointment my husband had 20/20 vision in that eye !!!! Wonderful doctor, easy to talk to, miracle worker.