I am pretty bummed to be writing this review, but in hopes it helps someone else not get taken for nearly 2K, and after multiple attempts to try to find resolution with this facility, here we are. I made an appt for a crown replacement before the end of the year. My appt was for Jan. 19. They told me they would call me before to confirm benefits (they had always done this for an estimate). On January 19, at 8am, they text me to send a picture of my insurance card. I did immediately. I went to my appt two hours later and nothing was said to me about my benefits. I should have asked, but they has always been great and I figured I'd owe a couple hundred dollars. I checked out of my appt and was told I owe $1800. I asked the receptionist if my insurance didn't cover it or why it was so high. She said they did, but this is what I owed. It didnt sit right so when I got home I asked for an itemized bill to be sent to me, which then showed ZERO dollars was paid by insurance. I then called the office and said I called my insurance and they do cover this procedure so why was I being charged this full amount? The manager Jacky THEN tells me "well your insurance is out of network so you have to pay the full amount and if they pay anything, we will refund". Only then was I also told they had not confirmed my benefits before my appointment. That was not told to me at arrival or at checkout, even after I directly asked why it was so high. I pushed back, as I have been their client for six years and was flabbergasted they would charge me more than the full amount they'd usually receive. She told me they'd get $900-1100 if I had still been with my previous insurance carrier. I said I realize I should have asked, but you have always given me an estimate or told me, and I was lied to at checkout that it was run and only AFTER i said I called my insurance did they THEN tell me it was out of network. I asked to come to some sort of compromise on the bill, as them making MORE off me than they would if I was insured seemed absolutely wrong. The manager Jacky told me she would hear back in 4-6 weeks from my insurance and we could address it then. The lies then continued... I received my EOB from my insurance on January 29 that they paid out the claim. I heard nothing from the dental. On February 24, after ZERO contact, I reached out for a follow up. I was told they "just" received the check yesterday as their bookkeeper was on vaca. It was less than $400. I, again, asked if they'd like to make things right as it seems unfair they are making $600 more off me when they didn't run my insurance or communicate it was out of network when I arrived. I asked if it would be fair for a compromise and they take the amount they wouldve got from my previous insurance, I eat $800 instead of $1800, and they net the same as they would have instead of making a profit off of being unethical via not being transparent. She said she'd check with the owners and get back to me. Never heard back. On March 3, I asked where the check was as I was leaving town for a few weeks and this unexpected amount was already such a strain. (No payment plan was offered after the appt either). On March 4, I received a text back from Jacky "the check was mailed. I would think you would have it by today." I returned home on March 30 to the check, that was POSTDATED on March 9th - five days after she said it was mailed. Another lie. And zero concern or care for the financial burden this put on me, as I paid in full at checkout in hopes this would be made right. I really struggled writing this review as I do not hand out 1 stars. And they really do have a GREAT dentist there. Unfortunately, to pay for insurance, and deal with an unethically ran business like this with dishonesty, instead of making it right and working with a client of 6 years...leaves me here. If you care about working with an ethically run business or your out of pocket costs, I'd recommend taking your business elsewhere. read more

Icon Dental Center Everett - Date posted on check refund from Icon - March 9 - General Dentistry Near Me - Everett, Washington

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Icon Dental has saved my life and restored my beautiful smile as well as my confidence! They have the best staff who make you feel like home with their genuine care and friendliness. A big shout-out for the team of Dr. Valentine, Dr. Mosquera, and Dr. Sohrabi that helped me along the long journey of 3 years! They worked so hard and coordinated with each other very well and with their talents as the magicians, they have changed my life positively forever! I am forever grateful and absolutely recommend anyone who wants to restore your smile! read more

Great people! Great care dr. Valentine has taken care of my whole family for the past 15 years and we love it here

I have had severe dental anxiety my whole life, and this is the FIRST dentist that I have ever liked, and honestly loved!! They have made me so comfortable, made me feel so heard and validated. I am finally comfortable going to the dentist so I will forever be thankful for them! read more

Very accommodating to the patients schedules. Very friendly front desk staff and dentists.

My entire family have been going here for about two years. The care is great, the staff is competent, fun friendly and very efficient! We always get in at our appointment time. My daughter just had oral surgery there last week. I love that they offer all necessary specialists under on roof. Orthodontist is there as well. read more

Great customer service, receptionists are knowledgeable about insurance claims and Dr. Valentine was professional and friendly. I would recommend this dental center wholeheartedly! read more

Wow! I never expected to actually ENJOY going to the dentist, but now I can say that I do! Everyone here is super fun and nice, I really feel like I'm a part of the family. I also appreciate that Dr. Valentine gives me her honest opinion of what I need: I really trust her when deciding on what treatment plan would be best for me and my health! Thank you!! read more

I am so glad I found this dental office! I haven't seen the dentist since pre-Covid and I honestly wasn't looking forward to it. My visits with my prior dentist in Seattle always left my teeth aching for days after a cleaning. I didn't realize until after my visit with Icon, that some practices have outdated and harsher cleaning tools and routines. I am so happy with everything regarding my experience. It was easy to book my appointment, I received text message reminders and I was quickly checked in and taken back to the chair. Xrays and photos were super easy and quick. I loved that their camera was about the size of a toothbrush. Everything was explained to me in detail. My hygienist, Kailee was extremely friendly and made the whole visit a breeze. I highly recommend getting paired with her if you can. Dr. Valentine was easy going, yet professional and thorough and made me feel comfortable to ask any questions I might have. I relied on reviews to find their office, so I think it's only right to put this out there and suggest you do the same. I will certainly be recommending them to everyone in the area. read more

The absolute pinnacle of skill and ... friendly polite professionalism :: I wish to thank the whole crew at ICON DENTAL. I have had the pleasure of visiting both Seattle and Everett locations. Fatin is the front office Manager and who is very polite and organizes the patient from start to finish; so there are no unknowns regarding scheduling & arrival times, all the prescriptions are explained, and she explains all the costs and procedures very well, thank you, Fatin. Brenda was my Doctor's Assistant for my two procedures, and she performed with the utmost skill and warm genuine concern for her patient (yep, that be me.!!). She was knowledgeable and actually helped me use Nitrous Oxide Gas which (she was right) as it did relax me for my tooth extraction; which she monitored so I would not become nauseous. She was right on top of her duties with attention to detail during my two procedures, so I thank you, Brenda. Lastly, the MAESTRO... aka the GENIUS... my Doctor Alan Yassin was pure perfection once again. I can't begin to list all the nuances of this Doctor's skill, but suffice it to say, I am very experienced in a dental chair so I can comment (extractions and implants, et. al.). This Doctor is 2nd to none. He is warm and friendly and real. It is most apparent that He takes pride in his work and has genuine care for his patient. He keeps you informed on each step during the process, manages pain to perfection, injections are done right, he's always checking with the patient, and this does not begin to touch on this Doctor's skill with the instruments which he moves with unmatched skill to complete the procedure at hand. He is an Oral Surgeon and Periodontist and perhaps other designations, as well as being a Professor at the University of Washington, so uh, let's say it accurately - he does it all very well..!! Extractions can be problematic, so can implants, believe me I know. He is the best there is... So thank you again Dr. Yassin, for everything, I am lucky you are my Doctor. read more

I love this dentistry. We moved here from TX and we loved our dentist there. I am very happy I found Icon Dental. Everyone is very nice. Exams are always thorough. My kids love it here. The dentist and techs are great. They are straightforward with you and explain when you don't understand. Overall, great place! Icon Dental is my family's primary dentist! read more

My husband and I have been going to icon dental Center, in Everett WA for two or three years now. We are both 100% satisfied with the great care that this dental team and staff takes with our dental health. We always feel welcomed and important when we call or go to the into the office. We will be going there for a very long time to come I'm sure. read more

I have a knack for picking great dentists and once again I got the jackpot. I left feeling great. So friendly and welcoming plus knowledgeable. I loved how they explained everything in detail. I highly recommend. read more

Front desk is super helpful in answering any questions you may have. Came in for teeth cleaning and any extra work before the end of the year and they took care of everything. Billing and insurance was simple. Cleaning was fast and painless and was super clean. Was recommended by a friend to check this place out as I was in the market for a new dental center/Dr. No regrets about coming here. All of the staff was pleasant, friendly and knowledgeable. The staff makes you feel that they are going above and beyond. read more

I have a tooth that has been bugging me for number of years. None of my past dentists were able to find the cause until I saw Dr. Valentine. She was able to find a fracture under my silver filling in the first few minutes of the consultation and took care of it right away. The staff in the office was also very friendly and professional. Great experience all around. Thanks. read more

Fantastic!! The staff at this clinic is extremely friendly, humorous, and honest, which made my first visit a VERY pleasant experience!! Quite honestly that says a lot from me because I dislike... I mean DISLIKE the dentist! I've always had this fear and anxiety when going to any dentist, but Silver Lake dental center definitely made me feel like family which made my comfort level be at ease. Is it weird that I'm actually excited for my next visit? Keep up the awesome work! read more

Dr. Valentine is amazing! smile emoticon:) I'm so happy to have found a dentist who I knows has my best interest at heart! So happy to have found Silverlake Dental Center! read more

Today was a very pleasant day on every level. In the past I have had much trepidation on having to go into dental offices period. Being a trauma patient, it takes a lot out of me to have the courage to face these issues. However, from the first meeting with the Staff and the Doctors whom I've had the pleasures of having two Doctors in their individual fields,examine me, I have felt calm, secure and reassured on every level of my being. My plan to to go and have surgery which is needed by Dr. Yassin, and my restorative work by Dr. Valentine. They both took the time needed to explain the procedures to myself and my husband. We didn't feel rushed or pushed in anyway in our decision making. In addition Shannon who maintains the front desk and does all the scheduling was so wonderfully helpful and kind to give us much information that will be needed for my scheduled appointments. Most importantly, I felt a sense of family there. There wasn't that feeling of fees being the most important issue, but truly and sincerely the help of each individual, no matter your income, race, creed or beliefs. This organization I am so impressed with I plan to donate and give generously what I can to help others in need; because of my own pain and discomfort, my heart has been touched deeply to help others in need. Teeth are important, so in my humble way all I can say is you have found a place of comfort and security to help yourselves heal as I have. Warmest Regards, Dawn Matthewson read more

I had the honor to meet such a kind, highly skilled, and professional doctor. Recently I was referred to Dr. Yassin for an implant surgery at Icon dental center in Everette then Seattle all I can say is that from the very beginning since the removal of the damaged tooth to the grafting to the placement of the implant through few months of healing and finally the abutment, Dr. Yassin's work was amazing. Of course, the work was finished by a very kind, professional, and talented Dr. Nadia Abulosn. Words cannot describe how grateful and happy I am few months after the surgery. The work at Icon Dental Center was very precise, accurate, and efficient. For all kinds of dental work especially implant surgeries, I highly recommend these guys. Many thanks to the entire staff at Icon dental center. read more

I've been going to this location for maybe 50 years. 3 or 4 times a year. I believe that good health begins with good oral health. So far I'm still healthy and I'm 83. read more

I have been coming here for years ! Once the doctors changed I wasn't sure if I would like it anymore but I love it even more ! They have been nothing but amazing . I would refer anyone here ! read more

I'm new to the PNW, and I heard a lot of great things about Dr. Valentine, so I was willing to travel a little further for a great dentist. I was not disappointed! First of all, the receptionist couldn't find a cleaning appointment that fit my busy schedule, but she was extremely patient, and instead of just giving me an appointment that was over two months away, she ended up giving me an appointment directly with Dr. Valentine -- I've never had a cleaning done by the general dentist before! That was a good first sign... Anyway, Dr. Valentine was great. Super friendly, makes great conversation, and hums while she works (which def. puts me at ease). She thoroughly went over each tooth for my treatment plan, and even though I've had a LOT of work done over the years, she wasn't like one of those dentists who give you a guilt trip for how bad your teeth are. :) I went back to get a filling done, and she was great then as well. In fact, it was the first time I got a Novocain shot and didn't feel a thing! Oh, and they offer a free whitening treatment with your 6 month cleaning. Great deal! Everyone was really professional and friendly. Highly recommended! read more

After living in the area and jumping to different dentists, I am glad to be back with dr. Aboulhosn. I have seen her for years and she has done over 8 fillings and a crown for me! She is different than other dentists because she knows and remembers you. She chats with you and catches up on your life, I almost forget what she's doing in my mouth (almost). I hate going to the dentist so if I have to go, it will be to her. Great office space and the staff really wants to help. Keep up the good work! read more

Super friendly, efficient, and let you know exactly what cost will be and also willing to address concerns and questions you may have. Been going to this dental center for 25 years . read more