Ron was amazing!
We recently moved into a home with a pond and waterfall and decided to purchase a couple of Koi fish. We realized after releasing them that they might get sucked into the waterfall, so we moved around some of the rocks to prevent them from going down the drain hole. A couple of hours later, we noticed that our water feature was stopping then starting again and thought, "oh no, our fish have met their demise!" Fortunately, our Koi reappeared safe in the pond the next morning, but our pump was still not working so we called for service. I called 6 professionals and Ron at Idaho Oasis Ponds and Water Features returned my call within 10 minutes. He arrived at our home on time and spend an hour moving rocks and problem solving with us. He asked us to text him at any time through the night if our pump stopped again. Ron refused to take any payment for his work, saying that he didn't do enough. Our pump is now working and he gave us support on keeping our Koi healthy and safe. I wish all service professionals were as "professional" as Ron. We are so thankful to have found someone that we trust to help us with our pond and water feature and highly recommend his expertise and service to other homeowners in the valley. read more