Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

Third time around since 2002 and pleased each time. As a former employee of a high end furniture…read moremanufacturer I'm telling you the quality of the Bob's furniture I purchased was flawless. No complaints with quality, delivery (on time as promised and always polite delivery people), or the goof-proof option. I always get the goof proof as insurance for my purchase. I've used the repair company and found them effective and a pleasure to work with. All in all why spend thousands of dollars on furniture you can get for hundreds!

I recently bought the Foresthill model 4 piece sectional…read more I bought it during a sale promotion and received 25% off. That was about $875 savings as the sectional listed at $3499 in May of 2025. There was an issue with delivery as I was told by Raymour and Flanagan one of the pieces arrived ripped at their warehouse from the manufacturer H&M Furniture. That added about another month to the delivery as I told them to hold the other 3 pieces until the 4th one was replaced. The sectional is beautiful and was ordered in the teal/beige combo. The constructions seems very solid and the sectional is firm. It is very comfortable either sitting or lying down. So far I am happy with the purchase.

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

Ideal Furniture is a great place to shop for furniture. The level of expertise and friendly…read morecustomer service is unrivaled. They have a huge selection of inventory, and if you can't find it there, they can find it for you in their extensive online collection. Every piece of furniture that's in our home is from Ideal Furniture.

Great Service! Beautiful furniture and very affordable the beat is they offer delivery and set up.read more

Recently purchased a new home in which we needed a new electric range. Did a quick online search…read moreand figured I'd go into the store. Spoke with a gentleman by the name of Charles. Charles helped me narrow down the selections based on my overall wants (double oven) and need (ASAP). We narrowed it down to one which had about a 1-2 week lead time since all the ones in inventory were already spoken for. No big deal, I placed the order and the next day Charles called with good news, there was an extra unit available and that I could get it within 24 hours. I said let's go for it. The delivery team hauled away the old unit and got our new one in without a hitch. They even made sure it was fully leveled and that I was happy with everything before I signed off on anything. PC Richards in Danbury has a wonderful team with friendly customer service. My husband and I are even thinking of getting a new dishwasher and will definitely use PC Richards again.

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

I purchased a mattress and platform and was promised a specific delivery date, and to be given a…read more3-hour time window the night before. That notification never came. After hours, there was no customer service available online or by phone. The next morning, the local store couldn't even determine the order status. The associate had to "email someone" for answers, and I'm still waiting for a follow-up. I was told there is no one I can call and discuss this with - I must wait for the email response from "someone". As a customer, I should not have to chase down my own delivery, nor should I have to wonder why a scheduled delivery is delayed. I should be informed by the company ahead of time. The complete lack of communication from this company is unacceptable. Find a different company to spend your money. ***UPDATE*** I appreciate the quick response of the managerial staff in locating a mattress and having it delivered to us quickly. We love the mattress and the delivery was flawless. I just would have appreciated the same quick action without the need to post a yelp review to motivate it.

Don't shop here…read more Went in to look for a mattress, and asked the salesperson to show me the best deal on the size I was looking for. Was shown a few, all of which were over budget but I bought one anyway. Looked up their site online the next day and found multiple other mattresses for much cheaper than anything I was shown. Irritated by the dishonesty I cancelled the order. Was told that my money would be refunded in 3-5 biz days. 8 biz days later I called asking about my refund. Told it actually takes 10-14 days. Whatever, as long as I get my money back. But they didn't give me all my money back. No, they kept 150$ calling it a restocking fee. How exactly do you restock something that never left the shelf? And charge that much for it? Don't bother buying here. What everyone should do is go in, waste as much of the salespersons time as possible while laying on all the mattresses, then find the one you want and go buy it on Amazon.

We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.