What can I say about this place? It's clean and every single person here is absolutely amazing. They made sure I was satisfied and happy with my lips. I've gone back 3 times and I will keep going back. Lisa was awesome and she made sure I was satisfied with everything. The front desk girls were very welcoming. This is why I will keep coming back there, the great staff and their work. I've talked to many people that go here, I've heard nothing but nice things. If you need something you make sure you go here. I won't trust anyone else from now on. Thank you ideal image! read more

LIFE CHANGING!!!!!!!!!!!!!!!!!! Ideal image is AMAZING!!! Being hispanic means having a lot of thick hair like a she wolf and being a graduate student means not having a lot of money. Ideal Image is affordable for anyone and it is literally LIFE CHANGING. No more hair FOR EVERRRRRRRRRRRRRRRRR. Embarrasing upper lip hair or irritation from waxing? GONE! embarrasing and painful bikini razor burn? NEVER AGAIN. Shaving, waxing, tweezing? NEVER AGAIN! Not only does their hair removal work WONDERS but their staff is EXTREMELY friendly and nice! If you have been suffering with unwanted horrible hair ideal image is the answer! read more

Please take this into consideration! I love the services. I am very fair with black course hair and the lasers seem to be working perfectly! The hair falls out and grows back lighter and way less coarse. I no longer get the ingrown hairs that used to make me feel so uncomfortable in a bathing suit. My first experience to this location was completely terrible. The receptionist was incredibly rude, I wanted nothing to do with the location. I called customer service to let them know that I would not be returning so that they could cancel my appointment while I was driving home. They did not like this answer and thus put me in contact with Lisa. Lisa was very apologetic for the receptionists behavior. Two days after my first appointment (yes, I was reluctant to buy into it, but overall it had a lifetime guarantee and I ultimately wanted to do something to make me feel better about my skin) I had called to find out about adding to my package and to set up an appointment for my mother who was very excited. Lisa left me one voice mail, but I wanted to speak to her without having to call and talk to the terrible receptionist I thought she would call back...she didn't...and looking back on it I am very thankful for that. I had my second appointment scheduled for yesterday. I learned a lot about the services including almost being completely denied service on my lower legs. In the contract there is one very boring looking page that indicated the restriction to the sun. If you have any pigment they have the right to deny you services. While speaking to the nurse she asked if I had enjoyed the sun at all and I told her about helping my dad for less than an hour a week and a half previously. She wouldn't even look at my legs and immediately informed me that I would have to reschedule the procedure for 6 weeks later. I will say this with 100% honesty. Even when I "tan" I don't get any color, I get a little more "yellow" and my legs looked like they hadn't seen the light of day in months. There was no reason to be denied service, but she is the professional. I do wish that she would have looked at my legs and given me a professional reason after looking at them though. I immediately asked to speak to Lisa, because it was never disclosed to me that I must avoid all sun for 6 weeks prior to treatments. Before going further I want to disclose a discrepentcy you can test on your own. You will get SEVERAL different answers on how many weeks of limited sun exposure you can have. Lisa (sales) says 4 weeks Nurse - 6 weeks Chuck (DM) - he agrees with them all Customer service - 2 weeks I would personally consult with the nurses. Try to ask them the questions before you sign the contract, because even though the sales people talk a lot, looking back on it nothing that they said was even important or true. The nurses ultimately have the power to deny you service. I paid a lot of money for these services, and no one wants to make me happy I am the one suffering by being denied the right laser strength and the headaches of dealing with constant and consistent LIES. Chuck called me after my services last night because I left message that I was unhappy with being LIED to by Lisa. His only answer was that I should cancel my contract and pay $2,000 because I was so unhappy with the customer service that I have received. This company doesn't care about my happiness... All they care about is my MONEY. I'm a young adult trying to do something for myself. I don't cause problems like this. But Chuck had the opinion that I was obviously the problem and that I should buy out my contract. He didn't seem concerned at all by the lies his staff were telling, he didn't see that I am trying to get a fair treatment from a company I've paid a lot of money to. All I've asked for was a nice welcoming experience and I have never gotten it from this location. If there were a location in the south hills or anywhere closer to me I would definitely go there. I am considering planning little weekend getaways around my consultations so that I never have to go to the Robinson Town Centre location ever again. read more

I wish I could give ZERO stars. I went to this Ideal Image store with the intent on getting one service. The salesperson talked me out of that service telling me there were terrible side effects. She recommended that I choose a different service that would have the same results with minor to no side effects. I agreed. She also stated I would be on a 24 month interest free billing plan to which I also agreed. I had my services and follow up appointments over the course of the next 6 months. It is now 8 months later and I have NO results. I was basically scammed into purchasing a service I did not originally want and have NOTHING to show for it. To add insult to injury, I received my monthly bill today to find that I have a massive interest charge on my account. When I called the credit card company, they informed me that I was on the 6 month interest free plan. I stated that was incorrect. The credit card company stated I need to deal with the original salesperson to get it corrected. I realize the importance of reading the contract, but when I am sitting directly in front of a person and they verbally tell me that the agreement is 24 months interest free and ask me to sign, I feel the pressure to sign and not spend an hour reading every line of the agreement. I would never recommend Ideal Image to anyone. Ideal Image is a bunch of unqualified, unprofessional, and unethical people who try to prey on your vulnerabilities with regards to your insecurities about your physical appearance. Please take your business elsewhere. read more

I'd give 0 stars if I could. I went for a consult, which was actually just a sales pitch. They didn't even look at the areas I wanted done. They didn't do a test spot and never even checked to see if I was a good candidate! Just sat me down and started talking about packages. And you have to sign up for 8 or 9 sessions (can't remember the exact number on the contract). What if I don't need that many?? I asked about paying per session so I could stop at my time but they don't work that way. So because of the number of sessions, even with the "package deal" it was still outrageously expensive. And what about my safety? No concern of that as long as I signed on the dotted line. I found a great place - that is not a chain - with a qualified and experienced technician. She checked out my legs and did a test area. And I can go session by session so I don't have to commit, i. e. Pay for, sessions I don't need. Highly recommend Dr Happel laser center (Washington Rd, Pittsburgh). read more

So, I finally got sick and tired of the hair on my back and decided to take care of it once and for all. I'd heard about II on the radio and decided to go to them. Drove to Robinson, made my appointment and got things moving..........first off, all of the folks working there were completely awesome! Very polite and easy going. Ok, I completed I believe to be 11 treatments (2 of which were free because the loss of hair was not really all that great); and I am grateful for the extra service. HOWEVER after 18 months, and the travel back and forth to get the treatments and thousands of dollars........you guessed it, my back looks worse than it did before I had my first treatment. I've even got hair growing in places on my back that it never grew before. I look like a Wookie! It's not about the money (I knew the price going in), it's not even about the pain, (and I'm here to tell you that LHR on your back is REAL painful) because I signed up for it; it's basically being told how much I'm going to love the results when it's all over and now it seems that it isn't. I feel that there's some improvement in the original area, but the rest of my back looks horrible, and I feel that there was a lack of transparency in regards to just how long this could go on for, how much it's probably going to cost to complete it properly, and the disingenuousness employed to sell me a result that is not there, is completely unfair. I mean, come on folks; I should've been told up front that this could run into extra innings and money and then made a judgment call on what to do next. I wasn't; and NO, I didn't read the damn fine print in my paperwork. Let's be honest, if anything that I'm writing about is in my paperwork; there's a reason why it's probably in fine print. Buyer Beware notwithstanding, I came to you with a simple goal and I feel that I was led on as to all that I've mentioned. My back looks horrible, and it looks like are who knows how many painful treatments in my future. So, now what? read more