On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Do not recommend. Took 4 months to have our cabinets installed. Cabinets were delivered and sitting…read morein our garage the entire time but the cabinets to go contractor wouldn't return calls or schedule it. Store was zero help resolving this. Installation was suppose to take 3 days took over 2 weeks once started due to contractor no showing a few times. A few of the cabinets were the wrong size (despite them measuring ahead of placing the order). Once complete the cabinets had multiple spots that were damaged during the installation, and were not even. Contractors refused to fix. No help from cabinets to go customer service. Contractor tried to hustle extra money every chance he got during the installation and charge extra despite the installation being paid in full. Cabinets quality is low, and I don't think they will last beyond 5 years. Do not recommend at all.

worst customer service I've ever experienced. I have gone out of my way to make sure no one comes…read morehere for their kitchen. I'd give the whole story, but I would exceed my limit and the company won't do anything to correct it. Plus this company has just exhausted me because everything that could possibly go wrong has. And they do nothing to correct it- they expect you to pay out of pocket. Just DO NOT do business here.

Through our (my mom and I's) search for a vanity and vanity tops, I stumbled upon SilvaStone (who…read morewere very professional, btw). They gave us a starting price of how much quartz would go for, a run down of their operation and how they work and we were on our way. We have just started looking for vanity tops and are in the process of also looking for a kitchen counter top. So let's just say that was our first stop of many places that we would be getting price quotes from. We asked them if they had any discounted floor model vanities and she referred us to Shrewsbury Design Center. Upon calling the phone number on the card, a man answered (who I later found out was Hiram) and I asked him if they had any floor models. He said they had one. I asked him if he knew dimensions and price but he didn't. He told me he would call his "partner" at the store to let him know we were on our way there. We showed up to SDC and spoke with Jorge who is the owner of the company. He was super nice and saw I had my 4 month old son with me. He made friendly conversation and told us about the vanity. He also recommended L & M granite to get cheap remittance pieces for vanities. I appreciated his recommendation. He gave me a good deal on the vanity and I told him I'd be back later that day because we were in my moms car which isn't big enough. Jorge told me to call an hour before coming back, we did but there was no answer. Finally getting a hold of Jorge (who said he was on a job with a client), told me he would get in touch with an employee of his and said employee would meet me there in 1 hour and 15 minutes. Fair enough, I did drive there without confirmation of him being there. So we drove around the area for about an hour and headed back to the store. No one there. Lights were off, door was locked. I called multiple times to this Hiram fellow with no response, eventually his calls went straight to voicemail (he must have shut his phone off...professional...). I had no choice but to call Jorge to see what was up and not even the OWNER OF THE STORE could get ahold of this so-called employee. Jorge was very apologetic and said he was ashamed of the way his employee is treating us. He offered to have it delivered to my house at 830am the next morning (which was this morning). I agreed to that and appreciated his heartfelt apology. What do you know...who shows up knocking on my door at 815am, Hiram! The mystery man of the day, the famous disappearing act! There he was, saw him with my own eyes, it was incredible. *if you can't tell, this is sarcasm*. He was not friendly at all, a bit pissy if you ask me. I didn't want to deal with it because I knew if I did, I would go off on him (let's be honest, it was too early for that). I helped him get the vanity into my car (there's no room in the house, hence why we are having an addition being put on), told him I'd get the money and came out with a check. You should have seen the look on the guys eyes when I asked him who I write it out to. The disappointment in his voice was evident. I'm sure if I gave him cash, Jorge would have never seen his money. That's the way his reaction seemed to me anyway. I thanked him for driving it over (even though he didn't deserve a thank you) and he said "yup". Stand up guy, man...what a stand up guy. So long story long, I won't be back and that's sad. It's because of one inconsiderate employee that Jorge's business has to have a first rough review on Yelp. I appreciate all of Jorge's help but at the end of the day, he needs to hire better employees (or have a better partner, if that's what he really is to him). If you do chose to go with SDC, steer clear of Hiram.

I would give negative stars if it was an option- the sales rep Hiram is a slippery sales guy that…read morepromises the world just to get a signed agreement and deposit. Then they jerk you around and never make good on what was promised The owner George acts like he's a nice guy and concerned about the sleazy sales tactics but after he falls short on his promises it's clear that this place is a scam and they are all full of BS .... be ware and stay away of this place !!!!!!!

My kitchen came out beautiful! I had been thinking about it for years and Cassa Kitchen and Bath…read moremade my dream kitchen come true. The design is just what I wanted! The cabinets are great quality, the quartz and tile backsplash are beautiful. The workers were professional and cleaned up after each day. I would definitely recommend them!

I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I…read moreordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don't appreciate how many times I was told that my order was going to "definitely arrive this friday", or "I will call you and let you know where your order is", or my favorite "I will personally deliver the order to your house as soon as it comes off the truck". This was the first time I've ever had to buy tile or remodel a room. I wouldn't go back to this place. I don't know if other places are better, but to protect myself in the future I'll make sure to select materials way in advance from now on.

The countertops are beautiful and have really transformed our kitchen. They did a really good job…read moreinstalling our kitchen .

We had shopped at quite a few granite installers, but, Dimension Stone is the only place I would…read morerecommend. Both our bathrooms have counters from D.S. and now we had our kitchen remodel to do. Bianca sent us to a few granite warehouses and that in itself is overwhelming. But we finally picked out our granite countertops and we couldn't be happier! From Chris coming out and measuring to final installation, everything was on time and effortless. We asked for a certain grain in the granite to be in a certain spot and they cut it accordingly. Awesome! We would highly recommend Dimension and especially dealing with Bianca! Thanks so much, our kitchen is gorgeous!

Highly recommended !!!! Fair price for small repair . Livia…read morewas super nice to help us booked our next day appointment! The work team came on time , they fixed all the chips on our quartz countertop including those chips we didn't noticed !! We are so pleased with how professional they were!! everything fixed within 30mins and dried in 15 mins , they clean up after too !!! Now, We are ready to use the countertop right away ! Awesome !!!!! Thanks to Livia, the owner & your work team!

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

Copied over my review from google reviews because people need to know what a ridiculous business…read morethis is. Buyer beware. Quite ridiculous actually, not sure how these guys are even a business. I needed new granite countertops for my kitchen. They send a guy to come measure the place and then give me quotes which is a good $2k more than another vendor I got a quote from. I was fairly certain there must have been a mistake in the sq. footage they used to make the calculation and asked them to verify what area they used to provide the quote. They responded saying they don't take area (sq. ft) into consideration when quoting jobs! So I responded back asking how that could be true since the amount of ganite slabs they use for the job would depend on the area they need to cover. They then respond saying "every business has their own way to quote jobs and that I should look elsewhere". This business is such a joke. Attached screen shots of the email exchange. (numbered so you can read in order)

We have tried to call and send emails to this place several times with no answer…read more I've gone there once when the store was supposed to be open, but there was no one there. The second time there was a lovely older lady who wrote my information down and promised that the owner would get back to me. Surprise: this was 2 weeks ago and they never followed up my request. We have old kitchen cabinets and we were looking for to change handles and knobs which are not standard sizes. So we were ready to pay for this service. Not they only lost us for this deal but also as future-to-be customers when renewing our kitchen. Guess Nu-Face has enough business to be this rude towards potential customers. Definitely don't recommend this place to anyone.

Galaxy Granite install the top to our primary bathroom vanity and it is beautiful. They are very…read moreprofessional, the arrive when they say they will, ate great communicators and the installation went great. Very happy. We are going back for another bathroom.

Galaxy Granite installed my new expensive quartz countertops yesterday…read more One of the workmen asked me four times to write a review so here goes... They replaced the previous Corian counters with quartz including a backsplash that had cutouts for six outlets. This worker asked me who was going to reinstall the outlets because longer screws now were needed on this $7k+ job. Eventually he pulled screws from his case of screws and reinstalled the six outlet but I was upset. Today I tried to use the oven in my stove but there was no power. They had put the stove in place without plugging it in. I pulled the stove out to plug it in but it's impossible to put it back in place. The opening is too narrow Galaxy Granite advises it will be eight days before they can come to correct their mistake so I can get my stove out of the middle of my kitchen So here's my review. I didn't choose this company Lowes did to my regret.

From start to finish, we had a great experience with Shrewsbury Marble & Granite. Majid and his…read moreteam (especially Diego) were friendly, professional, and worked efficiently to get the job done. We absolutely love our countertops, island and backsplash. Highly recommend!! - Amanda and Charlie

When my wife and I did our kitchen over in 2013, we decide to use granite counter tops for their…read morebeauty and durability. Everything seemed fine until about two years ago when we discovered hairline cracks developing at the front of the sink. At first I thought it's stone after all and may have had some weakness at that point but it continued to enlarge to the point where I began filling the voids with a two part epoxy to keep water out. It continued to enlarge to the point where I felt like I should contact this business to see if they had any advise for me or could offer an explanation or remedy. I called and spoke to Majid and asked if he would send a technician to the house to check it out. He immediately got defensive with me and stated that there is no guaranty, spoke of 'normal wear', the possible consequence of hard usage, how I wouldn't expect a car to last 12 years etc, etc. He also stated that it's not that unusual as he had just recently had another individual in his store with a similar problem. Note that I at no point stated that I had purchased from him and that his people had done the installation or that improper installation is one of the main reasons sited for this type of issue. In any case, we agreed that I would send him photos and fully expected some type of response. That response never came and after a week of stewing about it, I decided for the first time in my life to write a review and post it on Yelp. If you're considering making a significant purchase like this, just be aware that problems can and do occur with stone and that you can expect zero support from this business if seeking remedy.