This is a brand new bath showroom in Westborough Massachusetts.
I recently attempted to buy a shower door from this store and was very dissatisfied with the experience.
I went to the showroom to purchase a glass shower door enclosure for my walk in stall shower. I have a standard size large stall shower - 59 inches wide. It's new construction so should be an easy installation. I was helped by Karen in the showroom. I originally inquired about Kohler bypass sliding doors because their website said there was a Kohler promotion going on. I was told that in fact they don't sell or install Kohler shower doors. That seemed strange since the webpage specifically promotes Kohler products and said there was a sale going on, but I forged ahead because the showroom has beautiful showers on display. I then picked out an expensive Roda Rollaire shower door, and was quoted a price of $2000 including installation by Karen. I made it crystal clear in my conversations with Karen at the showroom that I did not want a custom shower door. She assured me that the standard size would fit just fine.
The installation people came to my home and measured my shower. I then followed up with Karen to get the final price. When I finally got in touch with her after several tries, she told me that I needed a custom installation and custom shower door and that it would cost $3000. This is $1000 more than the price I was quoted in the showroom. This is when the phrase "Bait and switch" came to mind - first in promoting Kohler which is less costly, but not in fact selling Kohler, and then second in quoting me $2000 for a standard size door, and then coming back and saying I needed a $3000 custom door. Total bait & switch.
I then asked Karen if she could please contact the installer and ask why I required a custom size glass. She mentioned I needed a custom higher height for the door. This makes no sense, since the shower curtain is currently hung at 71 inches at present and it works fine, so the standard height would be fine. Karen promised to contact the installer and ask why I needed a custom door. She promised to get back to me with the answer.
I never heard from Karen again. Obviously, since I did not fall for the bait & switch and order a $3000 custom door, the store was no longer interested in having me as a customer.
I went to a different store, and ordered a very nice bypass sliding door, which cost me about $1800 with installation, which is just fine.
Even if it was true that the Rollaire door would not work, I should have been offered other less expensive options, such as bypass doors which have more forgiving installations. Obviously, this store only wanted my business if I ordered their $3000 custom door.
The store was not exactly filled with customers when I was there so I am surprised they did not want my business.
I sent an email to the manager, April, with my concerns and she did not answer it. I had hoped she would try to reach out and explain what happened, and try to save the sale. But she did not, which says it all. After not hearing from either Karen the salesperson again, or April, the manager, I decided this scam store needed a Yelp review so other customers could be forewarned. read more